Cash America International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Please forward a name and contact information for the store manager
Regards,
*** ***

This response is made on behalf of Cash America
International, Inc., and its subsidiaries or affiliates, (“CAI”)
CAI searched its electronic point of sale and collections systems for
*** *** name, address and phone numbers that she provided, in order to verify
whether any relationship between CAI and the complainant existsThe searches
returned no evidence of *** *** in CAI’s systemsIf any record of a
relationship with the complainant and CAI (or any of its subsidiaries or
affiliates) existed, it would have surfaced during these searches. Based
on the results of the searches CAI undertook to verify the relationship status
with this complainant, CAI has been unable to find any evidence that CAI has
ever had a commercial relationship with the complainant
The complainant states in her complaint that she applied for
a loan and had to pay $296.00. They
requested an additional $240. She wanted
to cancel and requested her money back which they refused.
The particular phone number, *** does not belong to
CAI or any entity with any relationship with CAI. CAI does not operate in the state of New
Jersey. CAI is not associated in any way
with the persons referenced in this complaint who are posing as consumer
lendersThese unauthorized persons are fraudulently using our trade name in an
attempt to extort money from consumers by claiming to offer consumer loan
servicesCAI does not require or request any down-payment or advance fee in
order to apply for or receive a loanCash America has no knowledge of, or
control over, these individuals falsely posing as lenders and demanding a down
payment or advance before extending a loan.

Dear *** ***
I am pleased to inform you that we were able to satisfy *** *** by replacing the broken TV with a new one
If you have any questions or need any further information, please let me know
Sincerely, *** *** *** *** *** ***

We have reviewed the complaint submitted by *** *** ***, however due to consumer privacy we cannot discuss any matters regarding an account that is not her ownWe thank you for the opportunity to respond

We appreciate you bringing this matter to our attention. We have since spoken to *** *** and his issue has been resolved. Thank you again for your assistance in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have reviewed [redacted]’s complaint and appreciate the opportunity to address the matter, however since this issue is being litigated in court we are unable to provide any details.

We have reached out to [redacted] and were able to resolve the issue. Thank you for the opportunity to respond and bring this matter to a close.

Dear Ms. [redacted]
I am in receipt of your letter forwarding Ms. [redacted] complaint.  By way of background, on November 12, 2015, Ms. [redacted] pawned a number of pieces of jewelry at our Cash America Pawn of Houston #70 under Ticket No. [redacted]  The last day of grace on this loan was January 13,...

2016.  Ms. [redacted] failed to make any payments on this loan and as a result, on the morning of January 14, 2016 ownership of this jewelry transferred to Cash America by operation of law. Therefore, the loan was pulled and placed into Cash America's inventory.  Later that day, Ms. [redacted] came into the shop to pay on her loan.  At that time, the shop manager informed her that her loan had been pulled due to non-payment.  However, it was still available if she was interested in purchasing it.  As an act of goodwill and in keeping with Cash America's goal to provide outstanding customer service, the shop sold the jewelry back to Ms. [redacted] for the principal amount of the loan and one month's interest, even though she owed two months interest on her loan.  Ms. [redacted] was treated respectfully and no one in the shop was rude to her even though she was being extremely loud and disturbing other customers. 
It is always Cash America's goal to provide outstanding customer service including satisfactory resolution to complaints. It is Cash America's position that it has already addressed and resolved Ms. [redacted]'s concerns regarding this loan.  Furthermore, all actions taken by Cash America were within the law and in accordance with the pawn contract.
If you have any questions or need any further information, please let me know.
Sincerely, [redacted] Field Legal Support Manager, Cash America International, Inc.

Complaint: [redacted]
I am rejecting this response because:my reply to the offer was I did not accept the offer case# [redacted]. and I see another case# [redacted] I have rejected the offer from case # [redacted] I did not accept these offers. I want another chain, or give me the chain back that I put in the layaway. there is no way I would have put the chain that was on the cross in layway. I believe [redacted] the store manager switch the chain,because I told him that rings in the show case was mind that was stolen. thank you so much [redacted] 4/10/2017. Please help me!
Regards,
[redacted]

I am in receipt of your letter regarding the complaint submitted by [redacted] on February 11, 2017. Please be advised that [redacted] is the victim of an advance fee loan scam. [redacted] is not affiliated with Cash America International, Inc. Our company is unable to seek any...

legal recourse. [redacted] is the victim of fraud and should be encouraged to file a scam complaint with the Federal Trade Commission at [redacted]. If [redacted] does file a complaint with the FTC, we ask that she does not file it under Cash America because we do not have any affiliation with the individuals responsible for the calls. To be clear, these individuals are illegally using the "Cash America" nameFor more information, [redacted] may contact information on advanced fee scams from the FTC at        [redacted] and [redacted]Sincerely,[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
They are still in operation, and responding to their phones under your names.  [redacted] You may want to investigate this further.  I will continue to pursue this with the FTC.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted]
I am unable to investigate this matter at this time.  Please have [redacted] provide the Cash America location that she is complaining of and I will be happy to look into this matter.
Sincerely, [redacted]

I am in receipt of your letter forwarding Mr. [redacted] complaint.  Federal Firearm law requires that a Form 4473 and background check be completed for each firearm transaction.  The check is on the person to ensure that a firearm is not being sold to a prohibited person, not the firearm...

itself. Since Mr. Young returned the next day to purchase additional firearms and that was a separate transaction than the day before, the law required the customer to complete the 4473 and background check for this transaction.   If you have any questions or need any further information, please let me know.   Sincerely,   [redacted] Field Legal Support Manager Cash America International, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Ms. [redacted]
I am unable to investigate this complaint at this time.  Please provide me with the Cash America store location that Mr. [redacted] is complaining of and I will be happy to look into this matter.
[redacted] Field Legal Support Manager, Cash America International, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Cash America International Inc. (“Cash America”) is in receipt of a consumer complaint submitted by [redacted] dated May 8, 2017, we thank you for the opportunity to respond and provide further information, Cash America provides the explanation.  Response: We have reviewed [redacted]...

[redacted]’s complaint and found no records to indicate the item listed in her complaint was accepted into pawn as stolen property. Cash America has reached out to [redacted] and unfortunately was not able to find a resolution to her complaint.   Cash America appreciates the opportunity to work in close association with your Department to address the consumer’s complaint. If you have any questions or need additional information please feel free to contact me.    Best Regards,Cash America International, Inc.

We reached out to the customer and we are happy to report that we and the customer were able to arrive at a mutually satisfactory resolution to this claim.