Cash America International, Inc

The company searched its electronic point of sale and collections systems for *** ***'s name, address and phone number to verify whether any relationship between the company and the complainant existsThe searches returned no evidence of Ms*** in the company's systems. There is
no evidence found that the company has ever had a commercial relationship with the complainantBased on the information provided by Ms***, the company has determined that the person(s) who contacted her, are fraudulently using the company's trade name in order to extort money from her by claiming to offer her a consumer loanThe company does not operate in the state of Mississippi. The company does not require a deposit on an iTunes card in order to obtain a loan. The FTC has issued an alert regarding iTunes card scams: https://www.consumer.ftc.gov/blog/scammers-push-people-pay-itunes-gift-cards

*** *** is in receipt of the consumer complaint
submitted by *** *** * *** *** has reviewed *** ***’s complaint
and provides the following response
*** *** has reviewed our records and confirms *** ***
is not a customer with us*** is
not affiliated with our
company in any wayWe respectfully request that this complaint is removed from
our records

Please have Mr*** contact the shop manager in an attempt to come to an agreement in the resolution of this matter
*** *** Field Legal Support Manager, Cash America International, Inc

*** *** *** *** *** *** is in receipt of a complaint filed by *** *** *** dated October 19, and we thank you for bringing this matter to our attentionThe matter has been resolvedWe appreciate the opportunity to have assisted him and bring this matter to a
close

Complaint: ***
I am rejecting this response because:
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint I* *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Again I reject the the fabricated response from Cash America but I will say thanks Revdex.com for trying to assistBut unfortunately all businesses don't have employees with morals, pride and ethicsAnd Cash America is one of them companiesCase is closed

Dear Ms* ***
I am in receipt of Mr*** rebuttal to Cash America's response to his complaint. Even though Mr*** returned the same day to purchase additional firearms, Federal Firearm law requires that the customers complete the form and submit to the background check for each separate transaction. Cash America values all of its customers. It is always our goal to provide outstanding customer service including satisfactory resolution to complaints. However, Cash America must comply will the law. The failure to do so could result in the loss of our Federal Firearm License. I hope that Mr*** reconsiders his position and continues doing business with Cash America
Sincerely,
*** *** Field Legal Support Manager, Cash America International, Inc

Dear Ms* ***
I am in receipt of your letter forwarding Ms*** complaint. At this time, I am unable to determine which shop that Ms*** is complaining of. Please provide me with the shop address and I will be happy to investigate
Sincerely,
*** *** Field Legal Support
Manager, Cash America International, Inc

We are in receipt of the consumer complaint submitted by *** *** ***, we thank you for the opportunity to respond and provide further information. We have reached out to *** *** and were able to come to an amicable resolutionWe apologize for any inconvenience this may have
caused

We are in receipt of the consumer complaint filed by *** *** *** and provide the response belowWe have reached out to *** *** and confirm this issue has been resolvedThank you for the opportunity to respond and bring this matter to a close

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

*** *** *** *** *** is in receipt of a complaint filed by *** *** *** dated November 9, and we thank you for bringing this matter to our attention We have reached out to *** *** and were able to reach an amicable resolution*** *** has confirmed
she has no further issues We appreciate the opportunity to have assisted him and bring this matter to a close

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I went by the business and made the purchase. The personnel there were amiable and friendly and processed the purchase as agreed. I wish to thank all those involved. This is how business and consumers should act when there is a reasonable dispute. I salute all of you. Well done
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
I contacted Mr*** *** ***") today*** stated that he removed the rust on the day of the transaction that is the subject matter of this complaint*** further stated that he was going to call me later that day to advise me of the same, but that he did not have my phone numberAfter being advised that one of his employees had called me two days earlier and that he did in fact have my phone number, *** gave a confused and ambiguous response before retracting his earlier statement*** then advised that the Smith & Wesson had been sold and offered to have me come to the store to inspect the remaining firearmI stated that the remaining firearm, a Ruger New Vaquero chambered in long colt, has a chemically applied finish to give the appearance of case hardening and that, while I refused to believe that he could have safely removed the rust without damaging the firearm, I would come in to the store and take him up on his offerWhile I hope we can resolve this through a without seeking administrative or civil intervention, Mr*** initial dishonesty is very disappointing and leaves me less than optimistic that he has the ability to resolve this in a professional manner. Warm Regards,
*** ***

*** *** *** *** *** *** is in receipt of a complaint filed by *** *** *** via the Revdex.com dated July 10, and thank you for bringing this matter to our attention We have reached out to *** *** and were able to come to an amicable
resolutionWe apologize for any inconvenience this may have caused him *** *** has confirmed he has no further grievances with *** *** so therefore we will proceed to close this complaintWe appreciate the opportunity to have assisted *** *** in bringing this matter to a close

Dear Ms***
I am in receipt of your letter forwarding Ms*** complaint. Ms***r is complaining that she went to our Cash America Pawn of Cincinnati for the purpose of pawning a number of items that she had pawned several times before. She normally is provided with an
loan in the amount of $for these items and this time she was only offered $147.00.
Cash America values all of its customers. It is always our goal to provide outstanding customer service including satisfactory resolution to complaints. However, when providing a pawn loan there are a number of factors that determine the amount of the loan. For example, technology is ever changing. As a result, we may be able to offer a certain price on an electronic device and several months later, that same device is old technology and our offer would be less on the same item. The pendulum can swing the other way on other items such as jewelry due to the fluctuating price of gold.
I have spoken to the shop manager and the loan provided on her PS3 was more than fair. In fact we loaned her $on her PSand we sell them on the floor for not much more that that. Furthermore, we loaned her more per game that we actually sell them for.
If you have any questions or need any further information, please let me know
*** *** Field Legal Support Manager, Cash America International, Inc

I am in receipt of the response submitted by *** *** on February 21, Despite our attempts, we are unable to contact the complainant to discuss this matter with him directly*** *** is the victim of fraud and should be encouraged to file a scam complaint with the Federal Trade Commission at ***If *** *** does file a complaint with the FTC, we ask that he does not file it under Cash America because we do not have any affiliation with the individuals responsible for the callsTo be clear, these individuals are illegally using the "Cash America" name.For more information, *** *** may contact information on advanced fee scams from the FTC at *** and ***

Dear Ms***
I am in receipt of Ms***' complaintI have discussed this customer and this complaint with the shop manager. Cash America vehemently denies all allegations set forth in this complaintThe employees at this shop have gone above and beyond in trying to take care of this
customer. Any items that were lost in pawn was due to non-payment of the loan. The employees regularly remind Ms*** which loans are due and which loans will be coming up due. Furthermore she is provided with a receipt that clearly sets forth her new due date every time she makes a paymentNo one at the shop is rude or abusive towards Ms*** It has become such a problem that the shop will no longer provide any new loans to Ms*** However, they will continue to service the loans that she currently has at the shop.
Again, Cash America denies all of the allegations set forth in this complaintAll actions taken by Cash America were within the law and in accordance with the pawn contract
If you have any questions or need any further information, please let me know
Sincerely,
*** *** *** *** *** *** *** *** *** ***

*** *** *** (“*** ***”) is in receipt of the consumer complaint filed by *** ** *** and provide the response belowWe made several attempts to contact *** *** however had no success in reaching her; *** *** may contact our customer service department with further questions
and/or concerns*** *** appreciates the opportunity to address the matter

*** *** *** *** *** *** is in receipt of a complaint filed by *** *** *** dated September 11, and we thank you for bringing this matter to our attentionWe have reached out to *** *** and were able to address his concernsWe apologize for any inconvenience
this may have caused him*** *** has confirmed he has no further grievancesWe appreciate the opportunity to have assisted him and bring this matter to a close