Casting360

Dear [redacted] , we sincerely apologize for the inconvenienceCastingnew members receive a 10-day trial in which they can submit to casting callsAfter 10-day trial period membership continues at $per monthYou may cancel your continuity membership at any time with no further obligation Cancellations must be made by telephoneUnfortunately we have not received any calls form you requesting to discontinue your membership, and as a result when your trial period ended (08/17/2017) we accessed the monthly feeWhen you contacted our member support department on 09/06/representative voided the charge on your account, and discontinued the subscription to avoid further billingIf there is anything else we can do to assist, please let us know, that's what we are here forThank you in advance.?

Dear [redacted] , we sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user decides this is not for them or they simply change their mindTerms and fees of the service are presented to each new member verbally at the time of the registration, they are emailed along with the welcome email to make sure member has it in writing, and furthermore when user is login in to the website to proceed they MUST click to confirm that they have read and agree with the terms and feesIn this case terms and conditions were verbally accepted on 08/18/2017, copy was emailed to email address [redacted] , and they were accepted upon log gin into Casting360.com from IP address [redacted] Based on the terms of our service the fees are not refundable, however we understand mistakes do happened and we will issues a curtsy refundThere were charges of $44.90, one was voided and we issued a refund for the second one on 09/21/It should be posting to your card account within 1-business daysIf there is anything else we can do to assist you, please let us know, that's what we are here forThank you in advance

Initial Business Response / [redacted] (1000, 6, 2015/11/10) */ Dear [redacted] We sincerely apologize for the inconvenienceAccording to the company records you signed up for the days trial as you stated, and the trial period ended on November 2nd, and therefore on November 3rd Castingbilled your account for the monthly feeIt does not appear that you have contacted Castingin any way to discontinue your membership or express any challenges with the website till after the trial was over and the monthly fee accessedWe understand that mistakes happen, and are happy to provide you with the full refund of the registration as well as the monthly feeAdditionally we would like to offer up to month of complementary service to make sure you get enough time to get your profile set up $- was refunded on 11/05/ $+ $- was refunded on 11/10/ The agents you have spoken to will be issued a written warning and will be required to attend additional training to insure compliance with the company policies and core values If there is anything else we can do to assist you please let us know Thank you

We sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user decides this is not for them or they simply change their mind.Castingnew members receive a 7-day trial in which they can submit to casting callsAfter 7-day trial period membership continues at $per monthYou may cancel your continuity membership at any time with no further obligationCancellations must be made by telephoneUnfortunately we have not received any calls form you requesting to discontinue your membership, and as a result when your trial period ended we accessed the monthly feeWe understand mistakes do happened and when the situation was explained to our support on 1/09/representative refunded the monthly feeIt should have posted to your account within 1-business daysFurthermore we would be happy to provide you up to month of complimentary serviceIf there is anything else we can do to assist, please let us know, that's what we are here forThank you in advance.?

We sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user decides this is not for them or they simply change their mindTerms and fees of the service are presented to each new member verbally at the time of the registration, they are emailed along with the welcome email to make sure member has it in writing, and furthermore when user is login in to the website to proceed they MUST click to confirm that they have read and agree with the terms and feesIn this case terms and conditions were verbally accepted on 06/28/2017, copy was emailed to email address [redacted] and they were accepted upon log gin into Casting360.com from IP address [redacted] Based on the terms of our service the fees are not refundable, however we understand mistakes do happened and we will issues a curtsy refund $It should be posting to your card account within 1-business daysIf there is anything else we can do to assist you, please let us know, thats what we are here forThank you in advance

Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ Dear *** We apologize for the inconvenienceNew Members receive a 14-day trial in which they can submit to casting callsAfter your 14-day trial period your membership continues at $per month and will be automatically charged/debited on or about that same date to the credit card you provide today or from the checking account associated with the debit card you provide todayYour trial begins on the day you register as a Member of CastingThe first monthly fee will be charged the day after your trial ends; monthly charges will be made on the same date in subsequent months At this time we have issued you a credit for for registration fee as well as the monthly fee you have paidThe membership has been discontinued and you should not se any further charges by our company If there is anything else we can do please let us know, thats what we are here for

Initial Business Response / [redacted] (1000, 7, 2016/01/06) */ Dear [redacted] *** We would like to apologize for the inconvenience and will do everything we can to address your concernOur management has tried to contact you on the telephone number provided in the complaint, but we were not able to get a hold of anyoneCould you please provide us with the telephone number and email address that you used when registering with Casting360, so that we can accurately locate your accountUnfortunately we are not able to locate the account base don the name, email and phone number in this complaintThank you in advance

Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ Dear [redacted] , we apologize for this inconvenience. We would like to inform you that your membership has been discontinued and you should not see any subscription charges form us. Furthermore we refunded the original registration fees back to... your card [redacted] ***. According to the notes on your account, member support specialist that you spoke with on 01/11/2016 explained the benefits of our service and you agreed to continue your subscription. We sincerely apologize is it was not the case. If there is anything else we can do to assist you please let us know, that's what we are here for. Thank you. Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/26) */ Email from consumer 1/25/16 I have received an email from Casting360 and my membership has been cancelled. Thank you for taking the time and helping me.

Dear [redacted] We sincerely apologize for the inconvenienceAccording to our company policy new members such as yourself are not obligated to a monthly subscriptionAdditionally you or any new member should be able to discontinue / cancel the order at any timeYour order was never processed, and you should NOT see any charges form our company on your accountRepresentative that assisted you has violated the company conduct policy and is currently suspendedYour experience is not what our company strives for, and we would like to have an opportunity to provide you with month of complimentary service to allow you experience our service for what it actually isIf this is something that you would be interested in please let us knowIf there is anything else we can do to assist we are here for youThank you very much in advance

Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ Dear [redacted] We sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user decides this is not for them or they simply change their mindTerms and fees of the service are presented to each new member verbally at the time of the registration, they are emailed along with the welcome email to make sure member has it in writing We understand mistakes do happened and we have issued a refund for the original registration fee ($1.98) as well as a monthly fee ($44.90)We were unable to issue this credit back to your card, and therefore have mailed the check to the address provided in a complaint: [redacted] Ln, Unit [redacted] Zip XXXXX The member support agent who assisted you have failed to meet our company standards and follow company policies, and therefore was terminated as of yesterday to make sure no other users will receive a similar experience Lastly if you are interested we would be happy to provide you up to month of complimentary serviceIf there is anything else we can do to assist, please let us know, that's what we are here forThank you in advance Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/03) */ They have returned $1.98, but the $only received attempt to refund email No action has been received as I did with the $I feel once again I've been lied to and read in one of the many complaints they will only return the $not the $they stole from meI know it's Friday please help me get my money for weekendPlease Final Business Response / [redacted] (4000, 11, 2015/12/09) */ Dear [redacted] Please refer to our reply on 10/28/- we have issued a refund for the original registration fee ($1.98) as well as a monthly fee ($44.90)We were unable to issue this credit back to your card, and therefore have mailed the check to the address provided in a complaint: [redacted] Ln, Unit [redacted] Zip XXXXX Thank you

Initial Business Response / [redacted] (1000, 16, 2015/07/06) */ Dear [redacted] ***After further investigation, we deemed that your membership should have been discontinued on 04/20/per your request, and you should have not been charged the monthly feeBased on this information we have processed a refund for the $charge, it should be posting to your card account within 1-business daysIf there is anything else we can do to assist you, please let us know, that's what we are here forThank you in advance and we apologize for any inconvenience this [redacted] have caused

Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ HelloWith Castingnew members receive a 14-day trial in which they can submit to casting calls, receive, read and reply to messagesAfter 14-day trial period your membership continues at $per monthTo start your 14-day trial all you have to pay is $registration feeThis trial was developed to allow people like yourself to try the service without high upfront cost! We hope this is exactly what you were looking forPlease let us know if there is anything else we can do to assist you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The web site clearly lists "create profile, upload photos & receive messages" as "member benefits" yet, the messages are not accessible unless you subscribeFurther, there is NO indication anywhere that receiving messages would be for a two week trial period or that there is a charge for the trial and were that even the case it has been less than two weeks since I created the profile for my child (8/15/2015)There is an intentional misleading of consumers by Kids Casting/Casting Final Business Response / [redacted] (4000, 9, 2015/08/27) */ Thank you for reaching out! We will be happy to consider all your suggestionsAt this time we will provide you a complimentary subscription, so that you can review all the benefits in full free of charge! If there is anything else we can help you with please let us knowThank you again! We appreciate all your help Final Consumer Response / [redacted] (2000, 11, 2015/08/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank youI appreciate the quick and reasonable response

Initial Business Response /* (1000, 5, 2015/08/25) */
HelloWith Castingnew members receive a 14-day trial in which they can submit to casting calls, receive, read and reply to messagesAfter 14-day trial period your membership continues at $per monthTo start your 14-day trial all you
have to pay is $registration feeThis trial was developed to allow people like yourself to try the service without high upfront cost! We hope this is exactly what you were looking forPlease let us know if there is anything else we can do to assist you
Initial Consumer Rebuttal /* (3000, 7, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The web site clearly lists "create profile, upload photos & receive messages" as "member benefits" yet, the messages are not accessible unless you subscribeFurther, there is NO indication anywhere that receiving messages would be for a two week trial period or that there is a charge for the trial and were that even the case it has been less than two weeks since I created the profile for my child (8/15/2015)There is an intentional misleading of consumers by Kids Casting/Casting
Final Business Response /* (4000, 9, 2015/08/27) */
Thank you for reaching out! We will be happy to consider all your suggestionsAt this time we will provide you a complimentary subscription, so that you can review all the benefits in full free of charge! If there is anything else we can help you with please let us knowThank you again! We appreciate all your help
Final Consumer Response /* (2000, 11, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank youI appreciate the quick and reasonable response

Dear ***, we sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user decides this is not for them or they simply change their mindTerms
and fees of the service are presented to each new member verbally at the time of the registration, they are emailed along with the welcome email to make sure member has it in writing, and furthermore when user is login in to the website to proceed they MUST click to confirm that they have read and agree with the terms and feesIn this case terms and conditions were verbally accepted on 08/18/2017, copy was emailed to email address ***, and they were accepted upon log gin into Casting360.com from IP address ***Based on the terms of our service the fees are not refundable, however we understand mistakes do happened and we will issues a curtsy refundThere were charges of $44.90, one was voided and we issued a refund for the second one on 09/21/It should be posting to your card account within 1-business daysIf there is anything else we can do to assist you, please let us know, that's what we are here forThank you in advance

Initial Business Response /* (1000, 5, 2015/08/06) */
Dear ***
We sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user decides
this is not for them or they simply change their mindTerms and fees of the service are presented to each new member verbally at the time of the registration, they are emailed along with the welcome email to make sure member has it in writing, and furthermore when member is accessing the website, they MUST click to confirm that they have read and agree with the terms and fees to PROCEED
In terms and conditions and on every page of our site Castingprovides the following disclaimer to make sure everyone has appropriate expectations: Castingis not a talent agency, employer or a talent scout; the site is only a venueCastingdoes not promise or facilitate employmentThe number of casting calls available varies by location, roles available and the level of experience requiredAs with any business, results may vary, and will be based on individual capacity, experience, expertise, and level of desireThere are no guarantees concerning the level of income the user may experience
According to our records Member Support agent who you have spoke to on 08/03/made an exception and VOIDED the $charge per your requestYou should not be seeing it on your credit card statement
If there is anything else we can do to assist you please let us knowThank you

Initial Business Response /* (1000, 5, 2016/01/28) */
Dear ***
Per your request the order was VOIDED when you contacted Castingsupport on 01/26/2016, same day you registeredCastingwill not bill or charge anyone without their authorization, and every phone order is reviewed by
Quality Assurance Team within hours to avoid any chances of registering agents misrepresenting the termsWe sincerely apologize for any inconvenience, if there is anything else we can do to assist you please let us knowThank you

Initial Business Response /* (1000, 5, 2016/01/28) */
Dear ***
We sisterly apologize for the inconvenienceAfter reviewing your account we noticed that there are two accounts set up under your name, credit cardOne of them is signed up for castingsubscription to casting calls as well
as video acting lessonsThis is why you were charged $& $(services)We will continue to investigate how our system allowed accounts for the same user, with the same billing info to avoid this in the futureAt this point we have issued a refund back to your card for the total of $384.30, and will be mailing a refund check for the total of $for the other charges that we were unable to refund directly to your cardTotal = $
Again, we apologize for this inconvenience, and hope we were able to address your concernIf there is anything else we can do please let us knowThank you

We sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user decides this is not for them or they simply change their mindTerms and fees of
the service are presented to each new member verbally at the time of the registration, they are emailed along with the welcome email to make sure member has it in writing, and furthermore when user is login in to the website to proceed they MUST click to confirm that they have read and agree with the terms and feesIn this case terms and conditions were verbally accepted on 06/28/2017, copy was emailed to email address *** and they were accepted upon log gin into Casting360.com from IP address ***Based on the terms of our service the fees are not refundable, however we understand mistakes do happened and we will issues a curtsy refund $It should be posting to your card account within 1-business daysIf there is anything else we can do to assist you, please let us know, thats what we are here forThank you in advance.

Dear *** we sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user decides this is not for them or they simply change their mind
According to our records you have requested to cancel your order during the registration and our company cancelled your order immediately following your requestAt this time no account have been set up, and no charges have been made on your accountIf there is anything else we can do to assist, please let us know, that's what we are here forThank you in advance

Initial Business Response /* (1000, 5, 2015/04/28) */
Dear ***
Castinghas processed the refund for both fees you were chargedThe 2nd refund was processed today on 04/28/You will see it posting on your account in 1-business daysPlease understand monthly fees for continuity
membership paid prior to your cancelling are not refundableMember Support representative was not able to issue a refund based on our Terms and Conditions, and offered you a curtsy refund, this is why they were unable to issue a refund for the 2nd transactionAfter additional review of your account, we deemed that you did not get to use the service all that much, and that's is why we were able to issue additional credit
If you have any questions please let us know, we will be *** to help