Casting360

Dear *** we sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user decides this is not for them or they simply change their mind
According to our records you have requested to cancel your order during the registration and our company cancelled your order immediately following your requestAt this time no account have been set up, and no charges have been made on your accountIf there is anything else we can do to assist, please let us know, that's what we are here forThank you in advance

Initial Business Response /* (1000, 5, 2015/12/16) */
Dear ***
After reviewing the details of your circumstances we agree that even thought your trial period was over when we received a cancellation request from you, management should make exception in your caseAs a result we have issue
you a refund of the monthly fee back to your card ending with ***-on 12/14/Please allow a few days for it to post to your account
Additionally we insist that you try the service, and we are happy to make your access complementary for the next monthWe feel confident you will enjoy it! Please let us know if this is something you are interested in
If there is anything else we can do in this matter, please let us knowThank you in advance

Initial Business Response /* (1000, 5, 2015/12/02) */
Dear ***
After reviewing your account it appears that your day trial ended on 11/14/and because there was no request made to discontinue your account, on 11/15/monthly membership fee was chargedIt is very possible that it
took a few days for your credit card company to post the charge on your account and for you to see it, and this is why you may assume it was charged after your cancellation request on 11/16/Based on this info and terms of service you agreed to the monthly fee paid prior to the cancellation are NOT refundable, however we feel that exception is required in this particular case base don the fact that you did request the cancellation a few days after your trial had expired
Castingissued you a $refund to your card ending with on 11/26/and today we processed a refund for the original registration fee of $to the same card
We hope this meets and exceeds your expectations, and if there is anything else we can do please let us know
Thank you

Initial Business Response /* (1000, 5, 2015/10/28) */
Dear ***
We sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user decides
this is not for them or they simply change their mindTerms and fees of the service are presented to each new member verbally at the time of the registration, they are emailed along with the welcome email to make sure member has it in writing, and furthermore when member is accessing the website, they MUST click to confirm that they have read and agree with the terms and fees to PROCEED
According to the records you have signed up for two subscription services; casting call listings & acting lessonsBecause of that reason you were charges for each of them monthly
We have already issued a refund for the following charges and it should be posting to your credit card account in 1-business days: $1.98, $1.00, $44.90, $44.90, $39.95, $There is one more charge of $that we were unable to credit back to your card, so it will be mailed to you as a check refundWe will be mailing it to XXXX Xth *** XXXXX
The member support agent who assisted you have failed to meet our company standards and follow company policies, and therefore was terminated as of yesterday based on a separate infraction they receivedWe hope this will insure no other users will receive a similar experience as you have
If you are interested we would be happy to provide you up to month of complimentary serviceIf there is anything else we can do to assist, please let us know, that's what we are here forThank you in advance

Initial Business Response /* (1000, 5, 2015/10/19) */
We sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user decides this is not for them
or they simply change their mindTerms and fees of the service are presented to each new member at the time of the registration, they are also emailed along with the welcome email to make sure member has it in writingNew members receive a 14-day trial in which they can submit to casting callsAfter 14-day trial period membership continues at $per monthYou may cancel your continuity membership at any time with no further obligationCancellations must be made by telephoneUnfortunately we have not received any calls form you requesting to discontinue your membership until 10/13/2015, and as a result when your trial period ended we accessed the monthly feeWe understand mistakes do happened and we will issues a curtsy refund for monthly fees pair to dateIt should be posting within 1-business daysFurthermore we would be happy to provide you up to month of complimentary serviceIf there is anything else we can do to assist, please let us know, that's what we are here forThank you in advance

Initial Business Response /* (1000, 8, 2015/04/28) */
Dear ***, we sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user decides this
is not for them or they simply change their mindTerms and fees of the service are presented to each new member verbally at the time of the registration, they are emailed along with the welcome email to make sure member has it in writing, and furthermore when user is login in to the website to proceed they MUST click to confirm that they have read and agree with the terms and feesIn this case terms and conditions were verbally accepted on 02/02/2014, copy was emailed to email address ***@yahoo.com, and they were accepted upon log gin into Casting360.com from IP address ***
Based on the information you provided, it's clear that you are not interested in our service and Castingwill terminate your membership and will issue a full refund of the money pad by youPlease allow 1-business days to see this refund post on your account
If at any point of time you feel Castungmay be a benefit to you, please let us know we would love to provide you with up to month of complementary serviceIf there is anything else we can do to assist you please let me know
Thank you

Initial Business Response /* (1000, 7, 2015/05/07) */
Dear ***According to Castingterms, monthly fees for continuity membership paid prior to your canceling are not refundableHowever we understand mistakes do happened and we have issued a curtsy refund $right awayIt should be
posting to your card account within 1-business daysIf there is anything else we can do to assist, please let us know, thats what we are here forThank you in advance

Initial Business Response /* (1000, 5, 2015/04/02) */
We sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user decides this is not for them
or they simply change their mindTerms and fees of the service are presented to each new member verbally at the time of the registration, they are emailed along with the welcome email to make sure member has it in writing, and furthermore when member is accessing the website, they MUST click to confirm that they have read and agree with the terms and fees to PROCEED
It appears that initially when you were contacting our member support you have reached us outside business hours, and we were not able to assist you at that timeHowever our support representative received your email very first thing on Monday morning and was able to discontinue your membership and issue you a full refundEmail confirmation was sent to ***@aol.com
If there is anything else we can do to assist, please let us know, thats what we are here forThank you in advance
Initial Consumer Rebuttal /* (3000, 7, 2015/04/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is not fixing the damage done! The business DID NOT provide all details prior to their taking out money of my accountI sent them a screenshot of the money they took out of my account and I want to be refunded every penny that they took from me! I hope nobody else is crazy enough to fall for the scam!
Final Business Response /* (4000, 9, 2015/04/08) */
We sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user decides this is not for them or they simply change their mindTerms and fees of the service are presented to each new member verbally at the time of the registration, they are emailed along with the welcome email to make sure member has it in writing, and furthermore when member is accessing the website, they MUST click to confirm that they have read and agree with the terms and fees to PROCEED
Castingcharged CC ending with xxxx-$+ $when you registeredPer your email request both of these charges were refunded back to your account on 03/30/
If there is anything else we can do to assist, please let us know, that's what we are here forThank you in advance
Final Consumer Response /* (3000, 14, 2015/04/21) */
***Document Attached***
It has been a few days since I have heard anything back from CstingYou see, they have no issue responding when it comes down to talking about their "business", but when it comes to talking about reimbursement and providing evidence of what they took they do not want to talk about it! Here, I have provided you photo screenshots of my account where they withdrew the exact amount they claim that they did not

We sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user decides this is not for them or they simply change their mind.Castingnew
members receive a 7-day trial in which they can submit to casting callsAfter 7-day trial period membership continues at $per monthYou may cancel your continuity membership at any time with no further obligationCancellations must be made by telephoneUnfortunately we have not received any calls form you requesting to discontinue your membership, and as a result when your trial period ended we accessed the monthly feeWe understand mistakes do happened and when the situation was explained to our support on 1/09/representative refunded the monthly feeIt should have posted to your account within 1-business daysFurthermore we would be happy to provide you up to month of complimentary serviceIf there is anything else we can do to assist, please let us know, that's what we are here forThank you in advance

Initial Business Response /* (1000, 5, 2016/01/06) */
Dear ***
We apologize for the inconvenienceAccording to CastingTerms all cancellations must be done by telephone, therefore when we received an email from you on the 11/22/our member support representative responded the next
day and provided the direct number for you to call if you would like to discontinue your subscriptionWe have not heard from you since then, until 12/28/2015, by this time since we never received a cancellation request you already were charged for month of serviceNormally monthly fees paid prior to cancellation are NOT refundable, however we understand there are exceptionsAs one of our representative informed you by phone on 01/06/you should see a full credit of $on your card *** *** within 3-business daysAgain we apologize for the inconvenience, and of there is anything else we can do please let us knowThank you
Initial Consumer Rebuttal /* (2000, 7, 2016/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Dear *** we sincerely apologize for the inconvenienceAfter reviewing your account it appears that when you contacted Castingmember support representative issued you a refund for $on 09/15/Castingcannot control your interactions with other members, and we suggest for members
to use their best judgement in their communicationsWe have went ahead and discontinued access of *** *** for further reviewWe suggest for you to contact him directly to address this matterIf there is anything else we can do to assist, please let us know, that's what we are here forThank you in advance

Initial Business Response /* (1000, 5, 2015/05/08) */
We sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user decides this is not for them
or they simply change their mindTerms and fees of the service are presented to each new member verbally at the time of the registration, they are emailed along with the welcome email to make sure member has it in writing, and furthermore when member is accessing the website, they MUST click to confirm that they have read and agree with the terms and fees to PROCEED
In terms and conditions and on every page of our site Castingprovides the following disclaimer to make sure everyone has appropriate expectations: Castingis not a talent agency, employer or a talent scout; the site is only a venueCastingdoes not promise or facilitate employmentThe number of casting calls available varies by location, roles available and the level of experience requiredAs with any business, results may vary, and will be based on individual capacity, experience, expertise, and level of desireThere are no guarantees concerning the level of income the user may experience
We regret you did not see the value in Castingservice, and have refunded the monthly charge of $Furthermore we would be happy to provide you up to month of complimentary service with the hope that you will be able to find opportunities that would suit youIf there is anything else we can do to assist, please let us know, that's what we are here forThank you in advance
Initial Consumer Rebuttal /* (2000, 7, 2015/05/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/02) */
Dear ***
After reviewing your account it appears that your day trial ended on 11/14/and because there was no request made to discontinue your account, on 11/15/monthly membership fee was chargedIt is very possible that it
took a few days for your credit card company to post the charge on your account and for you to see it, and this is why you may assume it was charged after your cancellation request on 11/16/Based on this info and terms of service you agreed to the monthly fee paid prior to the cancellation are NOT refundable, however we feel that exception is required in this particular case base don the fact that you did request the cancellation a few days after your trial had expired
Castingissued you a $refund to your card ending with on 11/26/and today we processed a refund for the original registration fee of $to the same card
We hope this meets and exceeds your expectations, and if there is anything else we can do please let us know
Thank you

Initial Business Response /* (1000, 5, 2016/01/13) */
Dear ***, we apologize for this inconvenienceWe would like to inform you that your membership has been discontinued and you should not see any subscription charges form usFurthermore we refunded the original registration fees back to
your card *** ***According to the notes on your account, member support specialist that you spoke with on 01/11/explained the benefits of our service and you agreed to continue your subscriptionWe sincerely apologize is it was not the caseIf there is anything else we can do to assist you please let us know, that's what we are here forThank you
Initial Consumer Rebuttal /* (2000, 7, 2016/01/26) */
Email from consumer 1/25/
I have received an email from Castingand my membership has been cancelledThank you for taking the time and helping me

Initial Business Response /* (1000, 6, 2015/08/06) */
We have contacted and informed the consumer that we have received her complaint We apologized for the misunderstanding about charges Castingdoes not and will not bill or charge any client without authorization, and this case was no
exception*** was never charged the $registration fee as she requested during the call Assured consumer that there will be no further billing from CastingIf there is anything else we can do please let us know
Final Business Response /* (4000, 12, 2015/08/26) */
Dear ***, please understand that sometimes it may take up to hours for us to remove your info from future alerts and updatesWe again apologize for any inconvenienceI don;t believe you will be receiving any future emails or SMS from CastingThank you

Initial Business Response /* (1000, 6, 2015/11/24) */
Dear ***
We sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user decides
this is not for them or they simply change their mind
When you spoke to our member support representative on 11/10/they should have discontinued your subscription at your requestBecause we have a large number of casting calls in your area the representative seems to cross the line from being encouraging to pushy, and this is not what we trainThe representative has been issued a penalty, suspended for days form work, and will be required to attend additional training before returning to work
At this time your subscription has been discontinued and Registration fee in a sum of $was refunded back to your cardWe would also like to offer you up to month of a complementary service, to make sure you can truly evaluate Castingfor what we are
If there is anything else we can do at this point, please let us know, we are here for you
Thank you
Initial Consumer Rebuttal /* (2000, 8, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Casting360,
I appreciate your prompt response to my complaintI do hope that the representative I had spoken with can return to work before the days are up if they aren't alreadyI know what it is like to work in a similar field and I am aware of some of the inherent pressures placed on their shoulders
As for the month complimentary service, although it is generous, I would like to decline the offerMy only concern here was in not having to pay any further premiums for a service I did not intend on using, and that has been satisfied
Thank you for your efforts

Initial Business Response /* (1000, 5, 2015/04/14) */
Dear *** ***, we apologize for the inconvenienceCastingmakes every effort to insure members like yourself are able to contact member support department, and we feel we go above and beyond to provide our contact information to
avoid any possibitity of a situation like you are describing
Castingprovides member support contact phone number in every place imaginable! Verbally when user places the orderEach charge is accompanied with email receipt that lists Castingmember support phone number once on a header of the email and again on the footerOn the website users can find member support contact phone number under section "Contact Us" - this is a common practice for all online merchantsEach new user receives welcome email, that also provides member support contact phone number along with terms and conditions witch also list member support phone number in several placesLastly when user logs in to the website they are required to read and accept terms and conditions of service that also list Castingmember support phone numberIn this particular case terms and conditions were accepted from IP address ***
Castingmember support business hours are Monday-Friday 7am-5pm PSTAccording to our logs it seems that you may have been contacting us at the right number but outside our business hours
Call - 04/10/XXXX - X:XXpm - outside business hours
Call - 04/10/XXXX - X:XXpm - outside business hours
Call - 04/13/XXXX - X:XXam - outside business hours
Call - 04/13/XXXX - X:XXam - outside business hours
Call - 04/13/XXXX - X:XXam - outside business hours
Call - 04/13/XXXX - X:XXam - outside business hours
Call - 04/13/XXXX - X:XXam - outside business hours
Call - 04/13/XXXX - X:XXam - spoke to member support gent, and discontinued membership
According to the above information it appears that Castinganswered your call first time when you contacted us during the business hours and agent discontinued your membershipAt this time we also issued you a curtsy refund for $since you mentioned you had intentions of canceling it before the end of the trial
If there is anything else we can do to assist, please let us knowThank you in advance
Initial Consumer Rebuttal /* (2000, 7, 2015/04/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear ***
We sincerely apologize for the inconvenienceIt’s important t understand that Castingis not a talent agency, employer or a talent scout; the site is only a venueCastingdoes not promise or facilitate employmentThe number of casting calls available varies by location,
roles available and the level of experience requiredAs with any business, results may vary, and will be based on individual capacity, experience, expertise, and level of desireThere are no guarantees concerning the level of income the user may experience.We understand mistakes do happened and we have issued a curtsy refund ($59.95) back to your cardYou should see it posted on your account in the next 1-business dayIf there is anything else we can do to assist, please let us know, thats what we are here forThank you in advance

Dear ***We sincerely apologize for the inconvenienceAt this point we have discontinued your subscription, and refund for the $+ $was issued to your account *** on 10/04/It’s very unfortunate, but the agent who helped with your registration was one of the new agents with us,
and after additional review we have determined he violated multiple company policies, and was all over the place in generalThe agent was penalized, and will be going through another round of trainingThe trainer and the supervisor who allowed this agent to take calls have also received a waringIt is also happened that your order was placed on the weekend, and because our member support is closed during the weekend we were not able to address it right awayWe again would like to apologize, and we would like to provide you up to month of complimentary serviceIf there is anything else we can do to assist, please let us know, that's what we are here forThank you in advance