Casting360

Initial Business Response /* (1000, 5, 2015/10/28) */
Dear [redacted].
We sincerely apologize for the inconvenience. Casting360 makes every effort to insure new members are clear on all the terms and conditions of our service, and provides 10 days right to cancel the contact if any user...

decides this is not for them or they simply change their mind. Terms and fees of the service are presented to each new member verbally at the time of the registration, they are emailed along with the welcome email to make sure member has it in writing.
We understand mistakes do happened and we have issued a refund for the original registration fee ($1.98) as well as a monthly fee ($44.90). We were unable to issue this credit back to your card, and therefore have mailed the check to the address provided in a complaint: [redacted] Ln, Unit ** Zip XXXXX.
The member support agent who assisted you have failed to meet our company standards and follow company policies, and therefore was terminated as of yesterday to make sure no other users will receive a similar experience.
Lastly if you are interested we would be happy to provide you up to 3 month of complimentary service. If there is anything else we can do to assist, please let us know, that's what we are here for. Thank you in advance.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/03) */
They have returned $1.98, but the $44.90 only received attempt to refund email No action has been received as I did with the $1.98. I feel once again I've been lied to and read in one of the many complaints they will only return the $1.98 not the $44.90 they stole from me. I know it's Friday please help me get my money for weekend. Please.....
Final Business Response /* (4000, 11, 2015/12/09) */
Dear [redacted].
Please refer to our reply on 10/28/2015 - we have issued a refund for the original registration fee ($1.98) as well as a monthly fee ($44.90). We were unable to issue this credit back to your card, and therefore have mailed the check to the address provided in a complaint: [redacted] Ln, Unit ** Zip XXXXX.
Thank you.