Casting360

Initial Business Response /* (1000, 7, 2016/01/06) */
Dear *** ***
We would like to apologize for the inconvenience and will do everything we can to address your concernOur management has tried to contact you on the telephone number provided in the complaint, but we were not able to
get a hold of anyoneCould you please provide us with the telephone number and email address that you used when registering with Casting360, so that we can accurately locate your accountUnfortunately we are not able to locate the account base don the name, email and phone number in this complaintThank you in advance

Initial Business Response /* (1000, 5, 2016/01/18) */
Dear ***,
We apologize for any inconvenienceAs per your request we have refunded the registration as well as the monthly fee to your card *** You should see it posting to your account in 2-business daysWhen you are ready to
continue and reinstate your membership please give us a call and we will be happy to accommodateThank you

Initial Business Response /* (1000, 6, 2015/11/10) */
Dear ***
We sincerely apologize for the inconvenienceAccording to the company records you signed up for the days trial as you stated, and the trial period ended on November 2nd, and therefore on November 3rd Castingbilled your
account for the monthly feeIt does not appear that you have contacted Castingin any way to discontinue your membership or express any challenges with the website till after the trial was over and the monthly fee accessedWe understand that mistakes happen, and are happy to provide you with the full refund of the registration as well as the monthly feeAdditionally we would like to offer up to month of complementary service to make sure you get enough time to get your profile set up
$- was refunded on 11/05/
$+ $- was refunded on 11/10/
The agents you have spoken to will be issued a written warning and will be required to attend additional training to insure compliance with the company policies and core values
If there is anything else we can do to assist you please let us know
Thank you

Initial Business Response /* (1000, 5, 2015/09/18) */
Dear *** ***
We apologize for any inconvenienceAccording to our records your registration was voided at the time you were placing the order, and no charges were made to your cardIf you have additional questions please feel free to
contact our member support department and we will be happy to assist you further
Thank you

Initial Business Response /* (1000, 5, 2015/12/16) */
Dear ***
After reviewing the details of your circumstances we agree that even thought your trial period was over when we received a cancellation request from you, management should make exception in your caseAs a result we have issue
you a refund of the monthly fee back to your card ending with ***-on 12/14/Please allow a few days for it to post to your account
Additionally we insist that you try the service, and we are happy to make your access complementary for the next monthWe feel confident you will enjoy it! Please let us know if this is something you are interested in
If there is anything else we can do in this matter, please let us knowThank you in advance

Initial Business Response /* (1000, 5, 2016/01/28) */
Dear ***
Per your request the order was VOIDED when you contacted Castingsupport on 01/26/2016, same day you registeredCastingwill not bill or charge anyone without their authorization, and every phone order is reviewed by
Quality Assurance Team within hours to avoid any chances of registering agents misrepresenting the termsWe sincerely apologize for any inconvenience, if there is anything else we can do to assist you please let us knowThank you

Initial Business Response /* (1000, 5, 2016/01/28) */
Dear ***
We sisterly apologize for the inconvenienceAfter reviewing your account we noticed that there are two accounts set up under your name, credit cardOne of them is signed up for castingsubscription to casting calls as well
as video acting lessonsThis is why you were charged $& $(services)We will continue to investigate how our system allowed accounts for the same user, with the same billing info to avoid this in the futureAt this point we have issued a refund back to your card for the total of $384.30, and will be mailing a refund check for the total of $for the other charges that we were unable to refund directly to your cardTotal = $
Again, we apologize for this inconvenience, and hope we were able to address your concernIf there is anything else we can do please let us knowThank you

Initial Business Response /* (1000, 5, 2015/09/09) */
Dear ***
We apologize for the inconvenienceNew Members receive a 14-day trial in which they can submit to casting callsAfter your 14-day trial period your membership continues at $per month and will be automatically
charged/debited on or about that same date to the credit card you provide today or from the checking account associated with the debit card you provide todayYour trial begins on the day you register as a Member of CastingThe first monthly fee will be charged the day after your trial ends; monthly charges will be made on the same date in subsequent months
At this time we have issued you a credit for for registration fee as well as the monthly fee you have paidThe membership has been discontinued and you should not se any further charges by our company
If there is anything else we can do please let us know, thats what we are here for

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Dear Virginia,We sincerely apologize for the inconvenienceAccording to the company policies agents are forbidden to mislead the customers / callersWhen reviewing your call, it appears that agents who you spoke to explained that we are in good standing with Revdex.com, witch we areWen apologize if
that lead you to believe that we are registered with Revdex.com, and we will provide addition training to our staff to make sure agents are not misinforming the callersWe appreciate your feedback very much, and? would like to to provide you with up to month of complimentary serviceIf there is anything else we can do to assist, please let us know, that's what we are here for
Thank you in advance

Dear ***, we sincerely apologize for the inconvenienceCastingnew members receive a 10-day trial in which they can submit to casting callsAfter 10-day trial period membership continues at $per monthYou may cancel your continuity membership at any time with no further obligation
Cancellations must be made by telephoneUnfortunately we have not received any calls form you requesting to discontinue your membership, and as a result when your trial period ended (08/17/2017) we accessed the monthly feeWhen you contacted our member support department on 09/06/representative voided the charge on your account, and discontinued the subscription to avoid further billingIf there is anything else we can do to assist, please let us know, that's what we are here forThank you in advance.?

Initial Business Response /* (1000, 5, 2015/09/18) */
Dear *** ***
We apologize for any inconvenienceAccording to our records your registration was voided at the time you were placing the order, and no charges were made to your cardIf you have additional questions please feel free to
contact our member support department and we will be happy to assist you further
Thank you

Initial Business Response /* (1000, 5, 2015/08/25) */
HelloWith Castingnew members receive a 14-day trial in which they can submit to casting calls, receive, read and reply to messagesAfter 14-day trial period your membership continues at $per monthTo start your 14-day trial all you
have to pay is $registration feeThis trial was developed to allow people like yourself to try the service without high upfront cost! We hope this is exactly what you were looking forPlease let us know if there is anything else we can do to assist you
Initial Consumer Rebuttal /* (3000, 7, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The web site clearly lists "create profile, upload photos & receive messages" as "member benefits" yet, the messages are not accessible unless you subscribeFurther, there is NO indication anywhere that receiving messages would be for a two week trial period or that there is a charge for the trial and were that even the case it has been less than two weeks since I created the profile for my child (8/15/2015)There is an intentional misleading of consumers by Kids Casting/Casting
Final Business Response /* (4000, 9, 2015/08/27) */
Thank you for reaching out! We will be happy to consider all your suggestionsAt this time we will provide you a complimentary subscription, so that you can review all the benefits in full free of charge! If there is anything else we can help you with please let us knowThank you again! We appreciate all your help
Final Consumer Response /* (2000, 11, 2015/08/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank youI appreciate the quick and reasonable response

We sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user decides this is not for them or they simply change their mind.Castingnew
members receive a 7-day trial in which they can submit to casting callsAfter 7-day trial period membership continues at $per monthYou may cancel your continuity membership at any time with no further obligationCancellations must be made by telephoneUnfortunately we have not received any calls form you requesting to discontinue your membership, and as a result when your trial period ended we accessed the monthly feeWe understand mistakes do happened and when the situation was explained to our support on 1/09/representative refunded the monthly feeIt should have posted to your account within 1-business daysFurthermore we would be happy to provide you up to month of complimentary serviceIf there is anything else we can do to assist, please let us know, that's what we are here forThank you in advance.?

Dear [redacted] We sincerely apologize for the inconvenienceAccording to our company policy new members such as yourself are not obligated to a monthly subscriptionAdditionally you or any new member should be able to discontinue / cancel the order at any timeYour order was never processed, and
you should NOT see any charges form our company on your accountRepresentative that assisted you has violated the company conduct policy and is currently suspendedYour experience is not what our company strives for, and we would like to have an opportunity to provide you with month of complimentary service to allow you experience our service for what it actually isIf this is something that you would be interested in please let us knowIf there is anything else we can do to assist we are here for youThank you very much in advance

Dear [redacted]We sincerely apologize for the inconvenienceAt this point we have discontinued your subscription, and refund for the $+ $was issued to your account [redacted] on 10/04/It’s very unfortunate, but the agent who helped with your registration was one of the new agents with us,
and after additional review we have determined he violated multiple company policies, and was all over the place in generalThe agent was penalized, and will be going through another round of trainingThe trainer and the supervisor who allowed this agent to take calls have also received a waringIt is also happened that your order was placed on the weekend, and because our member support is closed during the weekend we were not able to address it right awayWe again would like to apologize, and we would like to provide you up to month of complimentary serviceIf there is anything else we can do to assist, please let us know, that's what we are here forThank you in advance.?

Initial Business Response /* (1000, 5, 2015/10/28) */
Dear [redacted]
We sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user
decides this is not for them or they simply change their mindTerms and fees of the service are presented to each new member verbally at the time of the registration, they are emailed along with the welcome email to make sure member has it in writing
We understand mistakes do happened and we have issued a refund for the original registration fee ($1.98) as well as a monthly fee ($44.90)We were unable to issue this credit back to your card, and therefore have mailed the check to the address provided in a complaint: [redacted] Ln, Unit ** Zip XXXXX
The member support agent who assisted you have failed to meet our company standards and follow company policies, and therefore was terminated as of yesterday to make sure no other users will receive a similar experience
Lastly if you are interested we would be happy to provide you up to month of complimentary serviceIf there is anything else we can do to assist, please let us know, that's what we are here forThank you in advance
Initial Consumer Rebuttal /* (3000, 7, 2015/11/03) */
They have returned $1.98, but the $only received attempt to refund email No action has been received as I did with the $I feel once again I've been lied to and read in one of the many complaints they will only return the $not the $they stole from meI know it's Friday please help me get my money for weekendPlease
Final Business Response /* (4000, 11, 2015/12/09) */
Dear [redacted]
Please refer to our reply on 10/28/- we have issued a refund for the original registration fee ($1.98) as well as a monthly fee ($44.90)We were unable to issue this credit back to your card, and therefore have mailed the check to the address provided in a complaint: [redacted] Ln, Unit ** Zip XXXXX
Thank you

Dear [redacted], we sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user decides this is not for them or they simply change their mindTerms
and fees of the service are presented to each new member verbally at the time of the registration, they are emailed along with the welcome email to make sure member has it in writing, and furthermore when user is login in to the website to proceed they MUST click to confirm that they have read and agree with the terms and feesIn this case terms and conditions were verbally accepted on 08/18/2017, copy was emailed to email address [redacted], and they were accepted upon log gin into Casting360.com from IP address [redacted]Based on the terms of our service the fees are not refundable, however we understand mistakes do happened and we will issues a curtsy refundThere were charges of $44.90, one was voided and we issued a refund for the second one on 09/21/It should be posting to your card account within 1-business daysIf there is anything else we can do to assist you, please let us know, that's what we are here forThank you in advance

Initial Business Response /* (1000, 5, 2015/08/06) */
Dear [redacted]
We sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user decides
this is not for them or they simply change their mindTerms and fees of the service are presented to each new member verbally at the time of the registration, they are emailed along with the welcome email to make sure member has it in writing, and furthermore when member is accessing the website, they MUST click to confirm that they have read and agree with the terms and fees to PROCEED
In terms and conditions and on every page of our site Castingprovides the following disclaimer to make sure everyone has appropriate expectations: Castingis not a talent agency, employer or a talent scout; the site is only a venueCastingdoes not promise or facilitate employmentThe number of casting calls available varies by location, roles available and the level of experience requiredAs with any business, results may vary, and will be based on individual capacity, experience, expertise, and level of desireThere are no guarantees concerning the level of income the user may experience
According to our records Member Support agent who you have spoke to on 08/03/made an exception and VOIDED the $charge per your requestYou should not be seeing it on your credit card statement
If there is anything else we can do to assist you please let us knowThank you

Dear Virginia,We sincerely apologize for the inconvenience. According to the company policies agents are forbidden to mislead the customers / callers. When reviewing your call, it appears that agents who you spoke to explained that we are in good standing with Revdex.com, witch we are. Wen apologize if...

that lead you to believe that we are registered with Revdex.com, and we will provide addition training to our staff to make sure agents are not misinforming the callers. We appreciate your feedback very much, and  would like to to provide you with up to 3 month of complimentary service. If there is anything else we can do to assist, please let us know, that's what we are here for.
Thank you in advance.