Center Point, LLC

Initial Business Response / [redacted] (1000, 12, 2015/07/31) */ Contact Name and Title: Cindy BREG# XXXXXX On behalf of the carrier, I am sorry the customer could not report a more favorable moveAccording to our records, the customer completed their own packingUnless there are specific written exceptions on the delivery paperwork indicating the carrier mishandled the cartons, the carrier cannot accept liability for content damage as they had no control over how the items were packed The carrier participates in an arbitration program sponsored by the American Moving & Storage AssociationShould the customer wish to pursue arbitration, she can reach them in writingTheir mailing address is [redacted] , [redacted] XXXXX OFFER: Initial Consumer Rebuttal / [redacted] (3000, 14, 2015/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I packed all my items VERY well....they had my items for days....who knows how it was handled in the truck until delivery? If the driver waited until I unpacked my items looking for damages....he would have been at my house for days...do you suppose the moving company would have allowed that? The claim was only for $and the company states that I can take it to arbitrationIt would cost ME $to do this....Does this make sense? They were DAYS late on delivery as stated by their contract with me...who knows what went on with my items? Final Consumer Response / [redacted] (4200, 22, 2015/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Do they copy these answers out of some "corporate guidebook"...it all sounds the same....Blah/Blah/Blah.....bottom line/ they do not address customer issues about the way items belonging to their customers are handledI would NEVER use this company to ever move me anywhere/not even next door! Taking responsibility for such a small claim as mine and the way they have approached it...unacceptable in today's business world Final Business Response / [redacted] (4000, 20, 2015/08/10) */ Contact Name and Title: Cindy B The carrier does not expect a customer to unpack, rather; the carrier asks that the customer document any visible damage; including if a carton has been mishandledThe carrier cannot accept liability for content damage if the carrier did not pack the carton and there is no sign the carton was damaged in transit OFFER:

Initial Business Response / [redacted] (1000, 5, 2016/08/22) */ On behalf of the carrier, I am sorry the customer could not report a claim free moveThe carrier accepted liability for the reported damages, however: did not pay the amounts claimed because of the items were disposed of prior to the inspectionThe carrier has the right to attempt repairs and if repairs cannot be made, the carrier has the right to salvage if the carrier pays replacement costWithout the opportunity to repair or salvage, the carrier paid half the amount claimedThe carrier participates in an arbitration program offered by the American Moving & Storage AssociationThey can be reached in writingTheir mailing address is [redacted] XXXXXThank you for allowing us the opportunity to explain our position Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) 1- even based on the allied can lines claim adjustor, the allied Van lines was deemed responsible to make a payment minus deductible ( which is [redacted] per all the signed documents for all damages doneThe company simply refuse to make payments and misquotes the deductible at a higher amount 2- this company needs to make payment minus the deductible before any arguments about arbitration can be madeIn this case the vanlines may need to answer to the court of law as all the evidence , pictures along with the drivers written statement clearly indicate there were many broken pieces and cited as " total loss"

Initial Business Response / [redacted] (1000, 10, 2015/07/02) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX We apologize for the delay in loading and delivering the customer's itemsWe have senior operations personnel working to find a solution and to load the items and complete the delivery OFFER: Delay compensation has been discussed with the customer

Initial Business Response / [redacted] (1000, 5, 2016/11/21) */ I have attached a copy of the customer's Bill of Lading, which she signed on October The dates for delivery are a spread of dates from 11/to 11/Her shipment estimate was approximately 4000#Over the road moving trucks hold - 24000#That is why a spread of dates is given - so that the driver has the opportunity to fill the truck as completely as possibleThe customer agreed to these dates when she signed the Bill of LadingHer items did arrive one day late on 11/16, for which we apologizewe cannot issue a refund - as a federally-regulated carrier we are required to collect all tariff charges due for the services rendered Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/11/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) My complaint wasn't on the "spread for delivery", my complaint was that the initial drivers assigned were not able to transport my belongings (according to customer service was arrested, the 2ND showed up to transport my belongings and "didn't have enough space for my 2800# of belongings") and the company took days to assign a 3rd driver The company failed to provide adequate service due to their failure to provide capable drivers I am also filing a claim for damage done to my bed when it was taken apart at my initial address as the screws that hold the headboard together were stripped upon removal and affected reassembling my month old bed frame Final Business Response / [redacted] (4000, 9, 2016/11/22) */ While it is regrettable that a driver was not immediately available to load, the carrier did find a driver to load, and it did deliver within day of the end of the spread of datesThe customer is welcome to file a written claim for their damage - they may file on line at [redacted] They will need to scroll to the bottom of the page to find the link for "Domestic Claim Forms"They have months from their date of delivery to file a claim Final Consumer Response / [redacted] (4200, 11, 2016/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is apparent that the company does not put their customers firstI will be seeking other resolutions to this matter I do want to state that this complaint is against the parent company and their practices, not against the local company that was involvedThe local company was up front and truthfulThey did not tell me for days that my belongings were in transit and provide locations for my belongingsThe local company did not hang up on me when I asked to speak to a supervisor The practices that are acceptable and standard and to hide behind a delivery date when there were so many other things that were handled so poorly shows just how horrible this company is

Initial Business Response / [redacted] (1000, 6, 2015/12/07) */ Contact Name and Title: Steve [redacted] Claims Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sirva.com As Manager of Allied Internationals claims dept I have reviewed MrGiordanos' complaint regarding his claim settlement Regretfully, Mr [redacted] was mistaken in how the insurance process works as well as the type and limits of the coverage he purchasedUnder the Standard plan, he chose to only cover items of his choice and for specific valuesMoreover, he 'insured' groups of articles while not differentiating the values of any of the contents of those groups of articles as instructedFor example, he placed a value of $to cover utensilsThe instructions provided to him prior to completing his Valued inventory clearly state that in the absence of any clarifying information, all items will be deemed to be of same valueIn other words, each of those utensils would have a value of $The adjuster, Oliver [redacted] explained this to Mr [redacted] in his settlement offerAllied Internationals liability was met and paid out in our settlement to Mr [redacted] We regret the damages did occur and any misunderstanding he may have had about the final amount OFFER: Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response only addresses a small portion of my complaintI appreciate MrSmetko's explanation of the technical detailsHowever, he has not addressed the poor customer service and lack of follthrough I received from the claims department of which he is headHe may, also, not be the proper person to address my overall dissatisfaction with the aspects of my complaint proceeding the insurance claim Final Business Response / [redacted] (4000, 10, 2015/12/09) */ Contact Name and Title: Steve [redacted] Int'l Claims Mgr In response to the customers' complaint I reviewed the diary entries on the fileA significant portion of the delay in achieving final resolution was due to the customer's lack ro response to inquiries to the adjuster assignedFirst it was necessary to receive confirmation form the claimant that they had previously attempted to file for their claim within the timeframe for claims submissionsOnce that was accomplished the adjuster wrote on several occasions requesting clarification form the customer on the claimed itemsWhen that information was finally provided, the adjuster finalized settlement quickly As previously stated, while we regret damages of any sort during a relocation, I do not find evidence of poor customer service and /or delays to be evident in Allied Internationals' handling of this claim OFFER: Final Consumer Response / [redacted] (4200, 12, 2015/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I have stated earlier the insurance is only a small part of my claimI am really looking for some one to address the larger issues I have submitted regarding guaranteed pricing for my move and lack of response from those at Allied & Sirva to whom I have all ready sent these complaintsIf Mr [redacted] is unable to do this I ask that he forward it to someone who can However, regarding the follfrom the Insurance teamI have forwarded to the Revdex.com a copy of my email exchanges with MrBacak as evidence of poor customer serviceIn the first exchange you will see that I followed up with the requested information within hours of the requestAfter not receiving a response I sent three follemails that where never replied toThe second exchange follows a similar pattern and you can see my growing frustration with a lack of response

Initial Business Response / [redacted] (1000, 6, 2015/08/11) */ Contact Name and Title: Bridget [redacted] Asst to Pres Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @SIRVA.com On behalf of Allied I am very sorry that the customer could not report a satisfactory experience with his moveThe tracing that was done in an attempt to locate the missing cartons was not a "computer" traceActually, the agent involved was contacted by our claims tracing department, as well as two members of the president's staff, in an effort to locate the cartons claimed as missingAlthough the agent did check through the warehouse, it is not possible to open each of the storage vaults to look insidewhen those vaults are opened for those shipments to be delivered, it may well be that the cartons would be located at that timeIf that is the case, we will return them to their ownerThe customer signed the delivery documents and did not indicate that any items were missingthe customer's signature is under a highlighted block which instructs them to "make sure that every item listed is accounted for at deliveryIf there is a shortage or damage note same in the 'remarks / exceptions at destination' column"Since there were no exceptions to missing, we are unable to reimburse them for the items as claimed OFFER: Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is more than credible that in the rush to offload an 18-wheeler full of boxes (and the driver made clear to us he was already late for his next stop), that the absence of a small handful of boxes escaped the owner's sign-offAllied knows this from experience Our extremely modest claim form to this international corporation can hardly be construed as some attempt at fraudMoreover we are still trying to reassemble the shabbily-assembled bed-frames put together by the sidewalk-hires this driver recruited; and we didn't even mention this in our claim Hiding behind the 'Hey, you signed the form' response makes a mockery of the 'professionalism' and integrity Allied so loves to advertiseAllied knows this too I specifically request Revdex.com do NOT mark this complaint as 'satifactorilly resolved' in any manner Final Business Response / [redacted] (4000, 10, 2015/08/13) */ Contact Name and Title: Bridget [redacted] ***'t to President We are sorry that the customer found it necessary to file a claimWhen delivery paperwork is signed, however, the recipient of the goods is verifying that they have confirmed the receipt of all items contained on the inventory sheetsOur tracing efforts have been unsuccessful in confirming a loss, since the paperwork does not indicate that any of the items shipped by Allied were not received OFFER: Final Consumer Response / [redacted] (4200, 12, 2015/08/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Allied Van's 'tough luck' response does not meet the standard of a reputable companyI have been more than fair in low-balling our losses claim, and that is without my having brought up the subject of the half-assed furniture assembly at point of deliveryOr the need to have the carpet cleaned where the Allied truck driver lay down on it I really did expect an honest effort by Allied to honor our modest claimMy mistake I request this Revdex.com complaint stand as submitted

Initial Business Response / [redacted] (1000, 5, 2016/07/13) */ On behalf of the moving company, I am sorry the customer could not report a claim free moveAccording to our records, the TV was packed in a mirror cartonAll mirror cartons checked off at the time of deliveryHopefully, the customer has not unpacked all the mirror cartons and will locate the TV upon completionAs for the Sofa, I contacted the repair firm and they've indicated that the sofa had considerable pre-existing damageThe carrier's responsibility is for transit damage onlyWith this in mind, the repair firm as stated their cost would be approximately [redacted] I've asked that the claims adjuster issue an additional check for [redacted] and the customer can schedule the work at their convenience Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am fine with the additional money for the sofaI had two TVs when I movedThe main TV was in the mirror carton, that is correctThe second smaller TV was not placed in a carton and instead packed by the moversThe second TV was never deliveredWe have finished unpacking and the second TV was not found Final Consumer Response / [redacted] (4200, 21, 2016/08/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please send the check to: [redacted] XXXXX-XXXX I have corrected this address several timesThe movers had an incorrect address as wellPlease send the check as soon as possible Final Business Response / [redacted] (4000, 23, 2016/08/23) */ Checks were mailed to correct address todayWe apologize for any inconvenience this may have caused the customer

We are very sorry for the delay in the customer's delivery I have attached the copies of the Bill of Lading, signed by the customer, indicating a delivery spread through February (not January as indicated by the customer) The $paid for delay expenses is considered a partial payment, as the customer will have continued use of the items being purchased The customer has requested a refund of transportation charges, but as a regulated carrier we are not permitted to do so The Federal regulations under which we operate request that total tariff charges be collected on the move, and that refunds for service-based issues are not permitted We do apologize to the customer for the inconvenience which they have experienced

Initial Business Response / [redacted] (1000, 5, 2017/05/02) */ On behalf of the carrier, I am sorry for any inconvenience the telemarketing call center is causing Ms [redacted] I have asked them to remove her name and number from their call listAgain, I apologize

Initial Business Response / [redacted] (1000, 6, 2017/07/11) */ We apologize for the delay in delivering the customer's itemsWe had presented the customer with several options for delay compensation based on our operating tariffThe customer was presented with more options than just the [redacted] but she is staying with relatives and not incurring housing expenseThe driver that has the shipment on board hopes to arrive in state today, and if he does the local agent will make every effort to complete the delivery to residence today Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/07/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The only options I was given were the following: The first was to file a claim and I would receive [redacted] per dayWe were also gracefully informed that there is a cap on the daily reimbursement so for example, they could have my items in the warehouse for months and only be reimbursed [redacted] per day for weeksThe other offer we received was a reimbursement for the lost rent which came out to be [redacted] per day with the same capThis was not in addition to, but in place of the claimAllied Van Lines has basically given us the same offer twice with a time limit which only benefits themThe last offer was for us to hire another company and release them from liabilityConsidering my items have been in storage under extreme weather conditions, I find this unacceptableAgain, this only benefits themIt's mentioned that I'm staying with relatives but it does not mention I've been staying for several weeks in my daughter's home which is stories after I just had knee surgeryI've made several trips to the doctor and chiropractor because of the strain of climbing the stairsMy senior apartment has elevators and my apartment is storyThis is where I'm supposed to be but can't because of Allied Van LinesAdditionally, we received word that my items were leaving on Friday to be delivered on Monday July 10thThis was confirmed by the local company in WI and what Allied told himMy daughter's all rearranged their schedules to be there for me only to be told the truck never left BuffaloThey did not call usWe had to call them to find outApparently now the truck left yesterday and is arriving today by 2:30pmWe won't be holding our breathThis is by far the worst company I have ever worked with in all of my years Final Consumer Response / [redacted] (4200, 12, 2017/07/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Allied did not offer to pay for furniture rentalWe were offered lost rent at [redacted] per day as per the Allied supervisorYou did not try every means possibleAs per the President's office that my daughter contacted (Which is ironically the day you magically found everything you needed to deliver the items)you needed a truck, a driver and would not take the items unless the truck was full and an Allied carrierThat is not every means possibleWhen you don't attempt to outsource when you can't provide the service promised then you are not doing your jobSince my items are finally being delivered today, we'll see how easy it is to collect the [redacted] per day promised by Allied which is in the amount of [redacted] Final Business Response / [redacted] (4000, 14, 2017/07/17) */ The customer's delay claim was received in this office on July and payment was requested for the amount claimed on that same dayThe check was issued today, and the customer should receive it within 7-daysWe regret the delay and the inconvenience

Initial Business Response / [redacted] (1000, 8, 2015/10/08) */ Contact Name and Title: Bridget, As't to Pres Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @SIRVA.com We apologize for the difficulty that the customer has experiencedWe do not condone ill-treatment of any customer, and the driver's agent has been advised of the situation which occurredThe customer's claim has been received and the claims adjuster has acknowledged receiptThe claim will be settled as quickly as possible in accordance with the valuation elected by the customer OFFER:

Initial Business Response / [redacted] (1000, 6, 2016/06/02) */ On behalf of the moving company, I am sorry the customer could not report complete satisfaction with his moveIt was disappointing to learn the electronic foot rest on the sofa is not workingUnfortunately there was no visible carrier mishandling and inherent weaknesses are excluded from carrier liabilityWhen situations arise where the carrier and the customer do not agree on a claim settlement, arbitration is an optionShould the customer wish to pursue arbitration, he can contact the American Moving & Storage Association [redacted] or in writing [redacted] , [redacted] XXXXX Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business response is incorrectNot only is there visible damage (as evidenced by the five attached photographs) but there is also a written admission by the agent for Allied Van Lines, Mills Van Lines, that the couch was broken in transitThe attached document was signed by our movers and myself and my wifeI included this attachment again to highlight the admission that the couch was broken in transit and under control of Allied Van LinesThe electronic recliner was working and is now no longer operational In addition to the written admission, there is physical evidence as demonstrated by the automatic reclining button being permanently pressed during the transit from Ohio to IndianaI have attached additional pictures that show the couch no longer sits the same way as a result of the broken automatic reclinerAs you will see, the footrest is permanently stuck out and the top of the couch permanently sits lower on the left side where the automatic recliner was broken from the interstate move(please look at the right of the picture for reference) The purpose of filing a complaint was to resolve this in a reasonable manner with Allied Van LinesI understand accidents happen and this was not an intentional act to break our couch, but their response is unreasonable when there is both physical evidence of damage and a written admission that the damage was transit related I would prefer to resolve this without arbitration, but nonetheless, per the US Department of Transportation, all claims below [redacted] (such as this claim) require the MOVER to submit it for settlementAllied's response is inconsistent with the US Department of Transportation In addition, as an attorney, I have no problem filing a claim in civil court to seek redress for Allied's damageWe have had several repairmen, at Allied's request, take a look at our couch, and could confirm, thorough subpoena, that there is indeed damage to our couch I do not want to take this route and would much rather work with Allied to resolve this matter together and reach a mutual solutionI can be contacted at any time and am more than happy to provide additional documentation as necessary Final Business Response / [redacted] (4000, 14, 2016/06/15) */ We agree to the compromise and will send an additional check for [redacted] to concludeThank you! Final Consumer Response / [redacted] (2000, 16, 2016/06/25) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 7, 2015/07/03) */ Contact Name and Title: Cindy REG# XXXXXX On behalf of Allied Van Lines and our Agency Family, I apologize for the delayed deliveryI understand the customer has been working with the Manager of Customer Service and delivery has been completedThe customer is to submit copies of his receipts for delay compensation reimbursement OFFER:

Initial Business Response / [redacted] (1000, 6, 2015/10/20) */ Contact Name and Title: Cindy [redacted] REG# XXXXXX On behalf of Allied Van Lines and their Agency Family, I am sorry this customer could not report a more favorable moveAccording to Coleman's Claims Adjuster, they are in the process of completing their claim settlementThe customer should have closure within the next 7-business days OFFER: Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/10/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The short response above is consistent with all other replies from Allied providing no detail about Allied's responsibilityThe resolution of this claim has moved forward one step by Allied admitting that goods were not deliveredIssues not addressed include: Overpayment for services based on partial deliveryInsurance cost versus coverage is a scam Our claim involves the loss or damage of an estimated 2,lbsof goods and has been ongoing for monthsThe claim required settlement from Allied and from a separate storage facility in Melbourne, FLA few of our things were eventually found in a different storage unit miles away in OrlandoUntil the Revdex.com was enlisted Allied was unwilling to participate in the resolution with the storage facility, a facility they chose for our permanent storageWe have since reached settlement with the permanent storage facilityThe payment required prior to removing one item from the truck was based on the binding estimateThis total was not delivered to the new residenceWe are asking reimbursement from Allied for the weight NOT delivered The FMCSA regulations under the Deptof Transportation part 375.403, section (11),"If you make only a partial delivery of the shipment, you may not demand upon delivery full payment of the binding estimateThe prorated percentage must be the percentage of the weight of that portion of the shipment delivered relative to the total weight of the shipment" It would be unrealistic to change a C.O.D amount by the difference in weight of just a few boxesOur loss was considerably more than a box or According to Allied's experienced, professional driver and that of his crew, they estimated that our load was short by as much as 2,lbsNo allowance has ever been made to reconcile the difference in what we were required to pay upon delivery and what was actually deliveredIn other words, we over paid for the service based on weight During the last year I have asked about the partial delivery issue with Allied on several occasionsThe claims analysts assigned to our claim ignored me when asked how a shipper gets compensated for goods not deliveredWeight tickets associated with each movement have been requested multiple times that would address this issueThe only weight ticket supplied did not correspond to move dates on the contract, copy availableA history of emails will support this claim and the associated lack of response The regulations under the Deptof Transportation work for both the shipper (us) and the carrier (Allied)If we had added an additional 2,lbsof weight, we would have been required to pay for the excess freightConversely, if the carrier made only a partial delivery, they could have adjusted the binding contract to indicate the change in weightNo adjustment for the partial delivery has been made towards our claimThe regulation doesn't indicate how much weight must be missing before a carrier should adjust the binding contractIt then becomes a judgment call, an ethical decision made by the carrier The definition for ethical in the dictionary is, "conforming to professional standards of conduct"Because it has become increasingly difficult for me to hold Allied to a professional standard of conduct, they have left me no choice but to seek resolution through a third partyI'm grateful that the Revdex.com has assisted in moving the process forward The cost of insurance for the move was $1,To date, Allied has only offered $1,The majority of our claim was assigned to the storage facility or declined by AlliedSo, I [redacted] ask again, what does the insurance/protection option cover? We were never provided a copy of the insurance coverage policy As I have repeatedly noted in my correspondence with Allied, I believe their original settlement amount was incompleteTheir driver was aware of the missing items and indicated on our inventory log that the load was missing a significant amount of weightI would hope that Allied would respond with the highest professional standard of conduct and compensate us for that weight discrepancy so that the payment reflects services delivered Final Business Response / [redacted] (4000, 14, 2015/11/05) */ Contact Name and Title: Cindy [redacted] The carrier is maintaining the refund as previously statedThe carrier could have adjusted the weight based on the actual versus the estimated weightThe carrier refunded the shipping charges based on the entire poundsHad the carrier based their refund on the actual shipping weight of XXXXX pounds, the refund would have been significantly less since the shipment was billed based on the estimated weight of XXXXX poundsThe estimate stated the shipping rate was $per hundred weight if the actual weight was less than estimatedThe carrier has issued the refund correctly OFFER: Final Consumer Response / [redacted] (4200, 16, 2015/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The binding estimate is binding for both the carrier and the shipperNo where on the contract does it state the carrier has the option to refund at a lesser rate in the event of lossWe're asking the carrier to provide all documentation to support their responseThat includes all weight tickets, Bill of Ladings and a copy of a contract that discloses the $per hundred weight detail Additionally, we would like to see how they arrived at a settlement for pounds of freightWe were never given an inventory of all the lost freight that was eventually found in Orlando, so how does the carrier know how much to offer as a settlement? We moved from Ormond Beach, Florida on June 25thOur things were brought to permanent storage in Melbourne, Florida until they were eventually moved to Lumberton, New Jersey in SeptemberThe only weight tickets we've received were dated July and July 7thWhy is there such a discrepancy in the dates? Where is the inventory log and weight tickets for the lost freight that was eventually found in Orlando? All of these question have been asked of the carrier over the course of a year and we still do not have resolutionWe have zero trust in their ability to do act in a fair and reasonable mannerBased on their reluctance to answer our questions and provide all the documentation we are entitled to, we don't feel comfortable accepting any settlement from the carrier until they prove their case

Initial Business Response / [redacted] (1000, 5, 2016/07/22) */ We are very sorry for the damages which occurred to the customer's itemsThe claim was initially denied because the claim was received at our corporate office after the nine-month filing deadlineThe claims adjuster would have no way of knowing that the customer had initially sent the claim to the origin agentA repair service was assigned but the customer was too far from residence and could not accommodate an inspection appointmentIt is the customer's responsibility to support their claim, and the carrier has the right to inspect any items which are claimed against itMost repair services do not work on weekendsAfter a time, when the customer could not schedule a repair appointment, the adjuster closed the claim and paid a repair allowance based on photos supplied by the customerThe carrier's first responsibility and option is to repair; since we could not inspect the items to determine the nature and cause of the damage, and the specific costs to repair the items, an estimated cost of repair was the only option availableIf an item can be repaired, the replacement cost would not be paidUnfortunately, since the customer could not be available for inspection, there was no way to determine a specific settlementThe customer did not purchase "insurance", as we are not an insurance carrierThe coverage on shipments is released-rate Bill of Lading valuationUnder this option, movers are permitted to limit their liability for loss and damageThe pictures in question were not packed by the carrier and the customer was not charged for packing services for these itemsAs such the carrier would have no liability for damages to the itemsthe carrier did, however, pay a repair allowance on these two items as a gesture of goodwill Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response or their explanationContractually, their response is not valid or relevantI purchased this coverage and paid for it in fullThere is no stipulation in my contract which states I have to agree to an inspection nor do I have to agree to repairsMs [redacted] indicated to me over the telephone it is not expressly stated in the terms and conditions but that it's implied in their processThe reason for contracts is because the terms and conditions are written to remove interpretation or bias I provided pictures of the damages along with my claim formThe pictures were not difficult to assess the damageThe moving company also logged each item and did not document that I had damage to these items before they were loaded onto the trailer There was no goodwill extendedThe claims adjuster provided the quote and then they researched to minimize the claimThe claims adjuster admitted the 'mistake'However, I do not feel I should be held for something totally out of my controlI requested packing materials and the moving company failed to provide themI could not very well halt my entire move for their mistakeYes, I was not charged for the materials but I also sustained damageMonetarily the two are far from equalI did not demand that the picture be replacedI simply asked that the frame be replacedThe other one is not replaceableIt's one of kind so I guess that's ok, as long as they don't have to payIt just speaks volumes for the ethics of this companyThey have no problem taking my money but when things go wrong, they find every reason not to honor my claimBut contractually aside from the two pictures because 'the movers did not pack them' they are responsible for fair restitutionI do not have to bend over backwards, considering I am hours away and not available during the weekThe pictures provided are sufficient enough to determine the sustained damageThe drawer to my night stand is not repairable and if it were I would reject itI request that Allied provide a copy of their contract, which will support and affirm my position Final Business Response / [redacted] (4000, 13, 2016/08/23) */ The customer may choose a furniture repair specialist that is more conveniently located and that will inspect on her scheduleShe may then submit their report for considerationThe report must be very specific as to the nature and cause of the damageOnce we have received their report we will reopen her claim for consideration Final Consumer Response / [redacted] (2000, 15, 2016/08/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) This appears to be an acceptable compromise and will arrange for someone more convenient with my schedule, as long as there is no additional cost for me to have a qualified person assess the damaged items in questionOnce submitting the report, I would like to reserve the right to reopen this case if a satisfactory resolution is not reached for reimbursementThank you!

Initial Business Response / [redacted] (1000, 6, 2017/07/19) */ We are very sorry for the delay in the customer's shipmentWe are working to load and deliver the shipment as quickly as possibleIt is currently planned to load July and deliver by August We are monitoring the shipment daily for any changes in the scheduleWe have provided the customer with available options for delay compensation

Initial Business Response / [redacted] (1000, 11, 2015/07/01) */ Contact Name and Title: Bridget [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @SIRVA.com I contacted the customer directly and gave him instruction on how to use the online claim filing systemI also advised him that if he continued to have problems, to contact me and I would supply him with a paper claim formWe have not yet received a submitted claim from the customer, but once we do our claim department will address his situation as quickly as possible OFFER: None is being made at this timeOnce we receive the claim form we will be able to assist Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/07/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) It is OK for me to end this process as soon as possibleIt's not worth the long time waiting to try to get a little compensation for some damage that I can live withI'll just make it a point to NEVER do business with this slipshod company again

Initial Business Response / [redacted] (1000, 5, 2017/12/22) */ We are very sorry to learn of the damage to the lawnI have referred this to our safety department for handling

I am rejecting this response because: This is the same totally unsatisfactory answer received from Allied's agent Reliable in the pastIt is totally impossible to open each of boxes of merchandise and to check each item packed to ensure that all items were packed and shipped as scheduledIn addition, Reliable packed a number of the boxes themselvesIt is simply not possible to open each package of the contents of bedrooms + furniture to check every itemAllied and Reliable both are aware that this is the case which is why the Reliable representative insisted that I sign the form immediately that everything was deliveredUnloading a fully loaded 18-wheeler moving van without checking anything took about hours How long would it have taken to check off every item? I feel that Allied and Reliable (A most inappropriate name!) cheated me out of my items and took my moneyI will NEVER do business with them again! Considering that both companies have an A+ rating with the Revdex.com casts doubt on your rating of companies.I am out of options to retrieve my moneyI am extremely angry at both Allied and ReliableI hope that NO ONE EVER DOES BUSINESS WITH EITHER COMPANYBoth companies deceive customers

I am rejecting this response because: The company has the incorrect dates and I have proof stating out items would be delivered by the 3rd and the items were not delivered until the 11th They have not refunded us anything as of yet and promised us that they would covered the items we had to purchase because we had no furniture, pots, pans , clothes or anything in our home for an entire week they wouldnt even offer cover hotel feesThis company also lost one of our boxes along they way too that had $dollars worth of items in the box