Center Point, LLC

Initial Business Response / [redacted] (1000, 6, 2017/11/20) */ On behalf of Allied Van Lines, I am sorry our customer could not report complete satisfaction with his recent move. Delay compensation starts on the last day of the delivery spread. As for the transportation charges, we ask that all... customers using a credit card make those arrangements 48 hours prior to delivery. Credit Card companies often require a verbal authorization and because getting the charges can take time, this policy has been in place since the beginning of the program over 15 years ago. We realize negative impressions can be difficult to reverse and I hope my explanation has been helpful.

Initial Business Response / [redacted] (1000, 5, 2017/07/24) */ On behalf of the moving company, I am so sorry for the length of time it has taken to respond to our customer. The reported damages have been referred to our claims department and a restoration company will be assigned to inspect and repair the... damages. While we cannot refund transportation charges, the packing charges will be reviewed and the customer will only be charged for the actual materials provided. Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/07/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The "company" sent a person with a clipboard & pencil. This does not get a "parts box" built or my beds put together or my dining room table the parts to be fixed. As usual they are all talk & NO action. They talk about doing but never produce any results. They are sorry for not helping but the company did a "drop & run". I do not know what to say except never use Allied Moving & Storage. My wife & I will have to hire a local company to do what they did not do, reassemble the furniture, uncrate items and just tell everyone we know that they should never use Allied Moving & Storage. Attached is a photo of where our mattress fell out of the back of the truck & the other is the unfinished bed at least it is in the house. Final Business Response / [redacted] (4000, 9, 2017/07/27) */ On behalf of the carrier, I am sorry our customer could not report a more favorable moving experience. I have requested the sales office contact the customer to discuss his concerns. A Repair Firm has been assigned to inspect and hopefully repair the reported damages. Efforts are being made to locate the reported missing items or replace the reported missing hardware. Uncrating has been scheduled. Final Consumer Response / [redacted] (4200, 11, 2017/08/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) If Allied thinks that now sending someone to help after my complaining for 3 weeks shows customer service, I really do not know what to say. They should have had someone here on the Tuesday (really on Monday)after the "Drop & Run" that they did to us on Saturday. If the RevDex.com wants to give them a high grade for this little effort, then well how can you trust the grading of companies. Now the company is depending on the "insurance process" to make this move "OK", that is amazing. The lost items must be purchased and the lost parts box rebuild, where were they when we were doing all that work. No, they get a "D", but we are the dumb ones for using Allied.

Initial Business Response / [redacted] (1000, 7, 2016/01/18) */ Contact Name and Title: Bridget, As't to Preside Contact Phone: XXXXXXXXXX Contact Email: [redacted] @SIRVA.com After reviewing the customer's claim and the repair firm's report, we will reimburse the customer for the televisionA reimbursement amount will be determined based on the size of the customer's TV - their amount claimed is for a larger TV than what was moved OFFER: $ Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/01/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied with the response from Allied to reimburse me for the damaged television and I accept their offer of $

Initial Business Response /* (1000, 5, 2016/10/25) */
We regret the delay which occurred during the customer's deliveryThey were offered several options for compensation for the expenses incurred as a part of the delayWe cannot, by law, refund the customer's transportation chargesAlthough
the delivery occurred outside of the agreed-upon delivery window, the services of pack, load, transportation and delivery were completedAllied is governed by federal law which makes collection of total charges mandatorySee USC XXXXXThere are laws that require the customer to pay tariff rates and refunding of charges because of service issues is prohibited
The customer signed for valuation coverage on their shipment of *** per pound per articleThe carrier's claim liability is determined by taking the weight of the specific items which are damaged, and multiplying by cents per poundThis would determine the maximum carrier liability, unless the item can be repaired or replaced for less than cents per pound
Initial Consumer Rebuttal /* (3000, 8, 2016/10/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We do not accept the response from Allied Van LinesThey gave us a very unprofessional move, from the time they picked up our belongings until they delivered themWe felt they didn't careThey broke an antique chair and jostled our grandmother's clock to the point it won't workWe lived with barley nothing for daysWe got the run around from multiple people of Allied Van Lines as to when they were delivering our belongingsThey shifted our belongings from truck to a warehouse, to a crate, to a truck, to a truck in MIAll Allied Van Lines talk about is their delivery rulesWe do not think they followed these rulesThey don't care about their customersAll they care about is their rulesWe feel that we should be compensated for the bad way they handled our belongings, pay to have the chair and clock repaired and the reimburse us the money we paid for the moveWe are seniors living on Social Security and we can't take them to court or arbitrationNobody, should have to go through what we had to go through
Final Business Response /* (4000, 10, 2016/10/26) */
We do apologize that the customer's delivery was lateThe end of their agreed upon delivery spread was September 12, and their items were delivered on September The delivery was not days late as the customer has statedThe customer was offered several options to assist them while their items were delayed - they were advised that we would cover a mid-range hotel and 50% of reasonable restaurant receipts as of the evening of September 12, or we would have paid them $50/day without receipts for them to purchase items of necessityThe customer was paid *** for their delay expenses
The customer has requested that we reimburse the cost of the move, and that we disregard their choice of minimum valuation coverage and pay them for their full amounts claimed for damaged furnishingsAs explained in our previous response, we can do neitherDamage claims must be paid based on the valuation chosen before the move by the customer; we cannot use the circumstances of the move to circumvent that choiceAlso, as previously stated, as a federally- regulated carrier, we are required to collect all tariff charges due on a moveWe are not permitted to issue refunds as repayment for service issuesThat is why we work with customer's to assist them with delay-related expenses
Final Consumer Response /* (4200, 12, 2016/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We moved into the apartment we rented on September 1, We told Allied Van Lines we were already paying for the apartmentWe brought stuff what we could fit in our carWe were basically camping in our living room sleeping on an air mattress the whole time and living out of two suitcasesWe did not request the minimum coverageWe stated our high value items when we signed the papers in GeorgiaThe clock was wrapped in flimsy paper and put in a box bigger than the clockThe antique chairs were wrapped in Georgia, but not wrapped when we received them in MichiganOur furniture was wrapped in furniture pads in Georgia, but were not wrapped when we received themThere were no blue furniture pads on our belongings when we received them, but were wrapped in GeorgiaWe watched the men in Georgia and how everything was wrapped, but when our belongings came to us off their truck, the items were not wrapped as they were in GeorgiaWe are asking for reimbursement for the time we between September and September 21, late delivery, the extremely poor handling of our belongings, and FULL repair of cost of our clock and antique chairThey can deduct the *** from the cost of the repairs which equals *** As for the reimbursement, they can deduct the *** from the *** which equals *** which we are requestingApparently, you stand your rules and not have a kind heart for your customersWe will definitely not recommend you to anyone and Coleman Moving in Columbus, GA for your very unprofessional handling of our belongingsWe listed our high value items on your paperwork that was done in Georgia, but treated as high valueDuring this time, all we got was the run around from all the people we contacted to get our belongingsWe would like to know just how many times our belongings were moved in the period of Aug29th and Septwhen we finally received our belongings?

Initial Business Response /* (1000, 7, 2016/03/31) */
On behalf of the carrier, I am sorry the customer did not receive all of her items as anticipatedIt is my understanding the bed frame has not been locatedWe *** continue to trace for it.I have asked the operations manager to notify the
customer if/when her items can be deliveredWhen items are mis-delivered or a loss occurs, we ask that the customer file their claim in writingThe website is www.Allied.comAt the bottom of the page, there is a selection titled "Domestic Claims"
Initial Consumer Rebuttal /* (3000, 9, 2016/04/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from Allied Van Lines is not acceptedIt only mentions that the bed frame has not been locatedI uploaded a copy of the Allied Household Goods Descriptive InventoryAs you can see Allied listed three missing containers and the bed frame and next to each item, they wrote re-deliverThe moving man listed his name and personal cell number on the receiptNow almost one month later, they never delivered the itemsThere were paintings from my great grandparents which are priceless and numerous items in the three containers that never arrived
Final Business Response /* (4000, 11, 2016/04/12) */
According to the contract, in the event of loss or damage, the customer is required to submit a written claimThe customer can go to the carrier's website and submit his claim in writingThe carrier requires full payment of transportation charges in order to issue a claim settlement

Initial Business Response /* (1000, 6, 2017/08/15) */
On behalf of the moving company, I apologize for the delayed deliveryThe shipment has been loadedDelivery information will be provided by Customer Service as soon as it becomes availableCustomer Service will continue to monitor the
shipment
Initial Consumer Rebuttal /* (2000, 9, 2017/08/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Our items were delivered via freight after we escalated the issue through multiple channels, including Revdex.comIn the end, we were satisfied with the services we received through each local affiliate (packing, loading, unloading) but there were numerous communication issues in betweenBased on our experience we would never recommend Allied for long distance moves that requires coordination across the Allied network

Initial Business Response /* (1000, 13, 2017/04/21) */
Please accept our apologies for the late responseI have been unable to locate a customer with this namePlease provide the registration number on the moveIt is located in the upper right hand corner of the Bill of Ladingthank you

Initial Business Response /* (1000, 5, 2015/07/14) */
Contact Name and Title: Bridget ***, Pres Asst
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@SIRVA.com
The person accepting the goods, who is also the person who submitted the claim, signed all of the inventories as well as the
customer check-off sheetThe check-off sheet was marked indicating that everything has deliveredThe inventories were signed under a statement in highlighted text, advising the customer to inspect the shipment carefully and to make sure that every item is accounted for at deliveryIf there was shortage or damage this should have been noted on the paperwork, but there is no notation anywhere to indicate that items were missing, or that the customer had not been given the opportunity to inspect their shipmentA trace was conducted but the loss was not verified
OFFER:
None is being made at this time
Initial Consumer Rebuttal /* (3000, 7, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Assumption on their part that the delivery drivers properly explained the formsThe drivers did no such thingIt may be nothing for someone who works for this company to comprehend whats on the paperwork at a glance, but not for those who do not deal with it dailyPerhaps you should look into better customer service instead of hiding behind "policy"
Based on the level of service I have received from this company I wouldn't recommend anyone use them
Final Business Response /* (4000, 9, 2015/07/17) */
Contact Name and Title: Bridget ***, ***'t to the President
The paperwork signed by the recipient is very heavily highlighted over the signature area, instructing the recipient to inspect and note any damaged or missing itemsA trace was performed to locate the claimed missing items and a loss was not confirmedThe customer does have the option of filing for independent arbitration at the website www.moving.org
OFFER:
None is being made at this time

Initial Business Response /* (1000, 6, 2017/07/12) */
I am sorry the customer could not report a more favorable moveAccording to the inventory numbers reported on the customer's claim form, the packed items were not packed by carrier personnelTherefore, the carrier declined liabilityFurther,
the carrier requires the items be available for inspection when assessing damageWhen the carrier and the customer do not agree on a claim settlement, the carrier is required to participate in an arbitration programShould the customer wish to pursue arbitration, he may go to *** for information on the program

Initial Business Response /* (1000, 6, 2017/09/20) */
On behalf of the carrier, I am sorry the customer could not report a claim free moveAs explained to the customer, we do not have a certified technician to inspect the air compressorThe customer would be responsible for acquiring a written
report substantiating the alleged internal damagesOnce this information is provided to the carrier, the claim settlement will be reviewedThe carrier also requires a paid in full Invoice prior to issuing a claim settlement
Initial Consumer Rebuttal /* (3000, 8, 2017/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response that I must come out of pocket and time spent to have someone look at the same obvious pictures is not a satisfactory solutionAllied has not lived up to other agreements and have zero faith that if I spend this money that they will reimburse meThe pictures are so clear the even someone with no familiarity with compressors could see that this is not "cosmetic " damage that doesn't affect the performance of the machineA satisfactory solution would be that allied sends another person out to my home to meet with me and look at the compressor together
Final Business Response /* (4000, 10, 2017/10/02) */
I understand the customer's concernUnfortunately, the carrier does not have a qualified technician within our furniture restorers' network to determine if the air compressor suffered internal damageAccording to the carrier's contract, the customer is responsible for substantiating his claimThat said, we recommend a compressor company/tech recommended by the Puma Brand, to inspect the itemOnce inspected by a qualified technician the customer can submit their written report for further consideration
Final Consumer Response /* (4200, 12, 2017/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Allied sent someone out they said was "qualified " already, so they must have someone else at their disposal to come back outThey're a multi billion dollar company and they expect me to come out of pocket to pay for their mistakes? This is not acceptable to me

Initial Business Response /* (1000, 5, 2016/06/08) */
The customer's furnishings were delivered into a private storage facilityUpon delivery the carrier's liability ceases unless the customer notes any damaged or missing items on the delivery paperworkAttached inventory sheets show no
exceptions taken in the columns on the right of the pageInventories are signed by the customerBecause the carrier has no control over items once they are delivered to private storage, and since the carrier did not deliver these items from storage, we cannot accept liability for any claimed damaged or missing itemsThe customer's request for reimbursement of the cost of one storage unit is unfoundedHer shipment weighed XXXXX#; she had arranged for a 10xunitThe driver had advised her before delivery that she would need a 10xor possibly a 10xto accommodate her shipment
Final Business Response /* (4000, 11, 2016/06/21) */
The valuation which the customer purchased protects their goods while their shipment is in transitOnce a shipment is delivered, the carrier's liability ceasesThis shipment was delivered to a private storage facility, and was delivered out by personnel who have no connection to the carrierThere was no record of damage when the carrier delivered to the private storage facilityThe goods were out of control of the Carrier, and moved again, prior to the claim being filedThe law requires that Claimant prove that damage to household goods occurred while the goods were in the custody and control of the CarrierClaimant is unable to do so
This falls under the "last handler" ruleThe storage facility or party handling and relocating the household goods, after the initial delivery, and not the first carrier, is responsible for any damage or loss not noted when the first carrier delivered
Regarding the second storage facility, we have received the following statement from the driver - "I also informed this customer prior to her moving into a mini storage she needed at least a 10xor 10xwith almost pounds of furnitureShe got a 10xShe was there for the 1st storage unit we off loaded intoShe came back around 5pm to buy another unit when I told her that she wasn't going to fit in one unitShe purchased another 10xand left because she couldn't see well at night."
The unit originally purchased would not accommodate all of the customer's goods, so the second unit was necessary

Initial Business Response /* (1000, 5, 2016/09/28) */
On behalf of the carrier, I am sorry the customer could not report a claim free moveI am unfortunately unable to assist her with her request for replacing her TVAccording to the Household Goods Descriptive Inventories, there were no written
exceptions documented on the day of deliveryWritten exceptions are the carrier's primary means of determining liabilityBecause electronics are sensitive in nature, we rely heavily on the customer's documentationAllied Van Lines participates in an arbitration program sponsored by the American Moving and Storage AssociationShould the customer chose to pursue this avenue, their website is www.moving.org
Initial Consumer Rebuttal /* (3000, 7, 2016/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response does not address my concernIn fact, it is not sincere and only goes as far as to shift the responsibly of knowing all of their practices onto me, their customerAt no point was I made aware of the ability to document my verbal concerns expressed to the mover after observing him mishandle my TVWhy didn't the mover document my concerns? That, is the questionHe deliberately did not do so to cover up his actionsI would be more concerned about why he did not document my concern rather then trying to put the blame on me, the customerOnce I uncovered the damage, I immediately contacted the companyI was told to file a claim, which I didI did exactly what I was told to doWhen I told the mover to be careful after he mishandled my TV, he never told me what to do to document my concerns in case his actions resulted in damage to my TVThat is what an A+ rated company expects from their employeesI feel that if there was a process available to me as the customer to document my concerns, it should have been explained to me
I trusted Allied to take care of my goods, and they failed to do soPushing me off to arbitration feels like a stall tactic and does not absolve them from taking responsibility for their employee's actionsI deserve a response that demonstrates their responsibility in this matter
Final Business Response /* (4000, 9, 2016/09/30) */
IN their rebuttal, the customer states the following: "At no point was I made aware of the ability to document my verbal concerns expressed to the mover after observing him mishandle my TVWhy didn't the mover document my concerns?" The customer actually received several documents advising them to note their damageAttached is the Declaration of Value, signed by the customer on 8/11/under the statement, "I acknowledge that I have...2) received a copy of the 'Rights and Responsibilities When You Move' ....." Following is an excerpt from that brochure - "At the time your shipment is delivered, it is your responsibility to check the items
delivered against the items listed on your inventoryIf new damage is discovered,
make a record of it on the inventory form." and "When your shipment is
delivered, if an item is missing or damaged, your ability to recover from the mover for
any loss or damage may depend on the notations made on this form." Also, the customer signed each page of the inventory under the following statement, "Important notice to customer: Inspect your shipment carefully!If there is a shortage or damage note same in the 'Remarks/Exceptions at Destination' column." Checking the shipment and noting any damage is the responsibility of the customerCopies of these documents are attached for reference
Final Consumer Response /* (4200, 11, 2016/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's clear that this company is trying to get out of taking care of this matterThere was no external damage to note on their formIt was only after I plugged in my TV after the movers left that I noticed the damage to my pictureIf there had been external damage, It would have been clear that this needed to be notedI am still seeking compensation for my TV damage

Initial Business Response /* (1000, 5, 2017/04/14) */
The customer had two estimates, one for *** the other for *** (See attached) The final price charged was less than both at *** The actual weight was less than the estimate, but there is not a direct dollar-for-dollar
relationship that results in the new priceAs shipment weight drops, the rate per pounds increasesThe price that the customer received was an Guaranteed not to Exceed Price, not a Guaranteed PriceThe price given stated that the final price would not exceed it, and it did notShipments are not reweighed at destination unless the customer specifically requests itCustomer unhappy that she was told that payment must be made by cashier's check before delivery would commence - this is standard practice for all carriers in interstate moving
On the day of load the customer signed the Bill of Lading indicated that the delivery spread was January through The customer was aware that 1/was a part of her delivery dates
The adjuster assigned to the claim did not go on maternity leaveThe administrator who assigned her claim to the adjuster was on leave, but she was not the one actually handling the claim
The customer signed for coverage at cents per pound, meaning that the carrier's maximum liability is cents times the weight of the item damagedAttached paperwork confirms that the customer signed requesting this coverageThe pre-load inventory, signed by the customer at load, indicates that the pole lamp was broken before load (item# - notation of "BR" under condition at origin indicated "broken")The customer's signature on this document indicates her agreement with the report
Initial Consumer Rebuttal /* (3000, 7, 2017/04/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all there is NO settlement offered by them so let me try this againI was in the back room when the broken lamp, in the front room, was loadedJust like they did everything else they did, they disassembled this lamp, rendering it BROKENSince I was in the back room I had no knowledge of this & yes I saw BR on the form I signed but I thought it meant BEDROOM like other data they marked as they packedAt no time was I told BR meant broken or I would NOT have signed itClearly your staff are masters at avoiding blame for anything all I can say is, once again, may the God strike me dead if I'm lyingThink about it, you're only talking about what I am confident will be a few measly dollars do you really think I would defend this for such a stupid amount if it weren't true? Also it's a good thing I didn't take out your insurance policy because based on the very practiced denial capacities of your staff, even if I had because I didn't notice it UPON DELIVERY it wouldn't have been paid anywayThey also do not address the missing items & again their staffs ability to make it "no worries" & me lose incalculable propertiesI am NOT lying you need to do the right thing & give my money backAt least the *** seriously could I make this *** up? I can't be the first customer telling you about the mastered art of deceptions your employees have attainedYou need to stop THEM & their blatant acts of theft, not ME the very big money paying victim! & I am a victim of your entity who paid you to treat me this way, try that mind set just for a minuteDo the right thing!
Final Business Response /* (4000, 9, 2017/04/19) */
The customer was paid a settlement on a damaged tableThe customer signed the attached customer check off sheet indicating that all items were received - each number on the inventory sheet is circled as having been received on the check off sheetThe attached inventory, where the lamp was listed as broken, contains a listing and definition of all symbols and abbreviations used to describe the condition of the items at loadingNothing was hidden from the customerClaims must be settled based on the paperwork, and the paperwork indicates that all items were received at that the lamp was damaged before it was loadedThe denial of the missing items and the settlement of the claim were outlined to the customer in the following e-mail: "February 16, *** *** *** * *** *** *** *** *** *** *** ** XXXXX RE Reg# XXXXXX Claim# XXXXX-X Dear Ms***, Thank you for your patience while awaiting review of your claim settlementOur goal is to provide safe, timely and reliable serviceWhen an irregularity occurs, we understand the frustration it causesI am sorry you were unable to report complete satisfaction with your moveItem Reason Weight Amount Lamp Denied *- - Clothing Denied *- - Ottomans Denied *- - DVD's Denied *- - Speakers Denied *- - Small table Max Allowed *Medications Denied *- - *After reviewing the inventory condition of your lamp we are unable to accept liability for the damages to this itemThe driver noted it broken on the inventory at the time of pick upTherefore we must deny this item* 2After tracing for your claimed missing items we were unable to locate themAs you can appreciate, the purpose of our Household Goods Inventory Listings is to ensure that all items tendered for delivery have been delivered and signed forThis is our basis for accepting and declining liabilityThe documentation we have on hand indicated that our inventory listings have been checked off and signed forThere are no exceptions to any missing items or tampering of cartonsTherefore, I must decline responsibility for the missing item*You requested cents a pound valuation to cover your possessions during your moveUnder this provision our maximum liability is limited to cents times the weight of the item, the cost of repair, the actual cash value, or the amount claimed, whichever is leastThank you for allowing me to assist you during your relocation and for choosing Allied Van Lines for your relocation needsThis concludes my investigation of your damaged cargo and the closing of this claimOur accounting department will be releasing a check shortly in the amount of *** with no enclosuresSincerely,"
We are unable to adjust the customer's charges, or provide any further settlement on her claimIf she wishes she may request independent arbitration on her claim - when a customer and carrier cannot come to an agreement on the claim settlement this can be a logical next stepThe arbitration is administered by the National Arbitration Forum, an independent organization which is not affiliated with us or any other household goods moving companiesThe arbitration is handled by attorneys, retired judges, or law professors
To initiate an arbitration proceeding, go www.moving.orgSelect "Moving 101" and from the drop-down list, select "After You Move", "Loss and Damage Claims" and then click on the blue link "Click here for a form to submit a request for arbitration"

Initial Business Response /* (1000, 5, 2015/09/11) */
Contact Name and Title: *** BREG# XXXXXX
According to our records, we received a request from the customer in the amount of $on September 6thA check for that amount has been authorizedPlease allow the Accounting Department 5-
business days in order to process the paymentWe apologize for the delay
OFFER:

Initial Business Response /* (1000, 5, 2016/07/08) */
Please instruct the customer to submit her request for a review of her claim settlement directly with the carrierI have documented the file that the customer is disputing the settlement that was offeredThe carrier's mailing address is PO BOX
Fort Wayne IN XXXXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2016/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have submitted the claim for re-reviewOnce they officially respond then we will better understand the resolution proposed
Final Business Response /* (4000, 13, 2016/07/25) */
The claim is in for reviewThe process can take up to days
Final Consumer Response /* (2000, 15, 2016/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company came back and said they would look at our furniture and reassess the claim as they never looked at the items beforeThey said we have two years to make a claim as our items are still in our storage unitOnce it has been actually looked at and the claim reviewed, we will let you know if we need to reopen the Revdex.com complaintThank you for your help!

Initial Business Response /* (1000, 5, 2015/07/21) */
Contact Name and Title: Cindy BREG# XXXXXX
On behalf of the carrier and its agency family, I apologize for the delay in delivery and any inconvenience we may have caused our customerAt this time, we anticipate loading the remainder of the
household goods on 7/Once the driver has finished loading, a delivery date will be determined
The carrier works with out of pocket expenses supported with receipts for items of necessity in cases where there is a delayThe customer should stay in touch with the carrier's customer service department
OFFER:
Initial Consumer Rebuttal /* (3000, 7, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I am relieved that the result of filing complaints with the Revdex.com and two other consumer protection agencies has finally gotten a driver assigned to my delivery, I am not satisfied with the monetary settlementI sent a request to ABC Moving asking for the standard $a day for the day delay on my initial partial delivery on June 22nd and an additional $a day from the 22nd of June to the final delivery date, which appears to be around July 31stThe length of my delay is extraordinary and not a simple inconvenienceIn addition, I received zero support and follow up from customer service who refused to even let me talk to a supervisor, hence the filing of the complaints after weeks
Final Business Response /* (4000, 14, 2015/07/27) */
Contact Name and Title: Cindy B
Please instruct the customer to provide Customer Service a list of items of necessity along with receipts that she's had to purchase due to the delayDelay Compensation is typically limited to the period of time up to the main load deliveringCustomer Service will review the list and settle accordingly
OFFER:
Final Consumer Response /* (4200, 16, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am asking for approx$not only because Allied held my furniture for over days but because I was treated so poorlyI tried to be patient for weeks while living in a home with a borrowed mattress on the floor and a patio table and chairs I purchasedI initially accepted their offer of $after I received half the load three weeks late (not realizing at the time how long the second delay would be) and was told a check would be received in about 7-daysI waited this time period and called when I didn't receive a checkI was told by this same person that checks didn't go out until the final deliveryI was very upset to be basically lied to She then said she got authorization for a credit card return and I should see it in another 7-daysAgain...I was trying to be patient so I waited this amount of time...no creditCalled back and was told that Charlotte (at ABC Moving) never got the email request meaning that customer service NEVER followed up again on my issue despite over weeks delay and twice being told something that wasn't trueIt was at this point that I had enough neglect, mistreatment and disrespect from AlliedI filed claims with the Revdex.com, (which thankfully finally pushed the company last week to book the overflow of the remaining half of my furnishings), the Federal Trade Commission and the Arkansas Attorney General consumer protection divisionThe Arkansas AG and FTC have confirmed my case and will be pursuing my complaint along with the Revdex.comI am asking to settle my claim at $a day for the first delay (Allied's daily delay claim rate) and $a day for the second delay (half their daily claim rate)

Initial Business Response /* (1000, 6, 2017/09/29) */
We are sorry for the damages which occurred on the customer's moveThe promise of a full refund to which the customer refers was the result of a typographical error in the letter that was sent to the customerThe customer at the time of her
claim being filed had not yet paid the transportation chargesNo claims can be aid until all charges are paid in fullThe particular passage in the letter states "We have determined our liability to be $ *** Unfortunately no settlement check can be issued when there is a balance due on the transportation chargesPlease contact Taryn Young at XXX-XXX-XXXX to resolve the balance due and your claim settlement completed." Instead of the words "OUR liability", it should have said "YOUR liability"Since the rest of the paragraph referred to the need for the customer to contact the agent handling her move and arrange to make payment for the servicesIn no case, unless a shipment was completely destroyed, would we refund the transportation chargesAlso, the customer opted for valuation coverage of cents per pound per articleThat means that the maximum liability would be the weight of each individual item times centsThe charges were paid in full on September The settlement was determined as such - Footboard - pounds - *** Chest - pounds - *** Dresser *** - *** Total settlement *** It was the customer's choice to opt for the valuation of cents per pound, there were also options to purchase coverage that would have provided repairs or replacementWe cannot change the customer's valuation option once the shipment has started loading
Initial Consumer Rebuttal /* (3000, 8, 2017/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I find it unethical on their part to claim a typographical to avoid paying a claimUpon receipt of the letter I spoke with *** *** as instructedI read the letter to herShe didn't understand why I would need to pay the invoice if the company was liableShe was supposed to return my call the following MondayI never heard from her or anyone else on the matter even after calling and leaving voicemails asking for a return call

Hello* *** We have not received a prior notification on this customerIs this an intra-Canada move? I'll need further information to determine where this request should be sent
Thank you, and best regards,
*** *** Assistant to the President

Initial Business Response /* (1000, 5, 2016/06/20) */
We apologize for the delay in delivery of the 2nd part of the customer's itemsDelivery was competed during the middle part of last weekRegarding the damage to the mattresses, the customer has not yet filed a written claim for any items on
their shipmentOnce we have received their completed claim form we will be able to move forward with the processing of her claim

Initial Business Response /* (1000, 5, 2017/03/14) */
The Nacal Adjuster has left a voice mail for the claimant/Service memberAllied Van Lines did not settle this claimThe service member should return the claims adjusters phone callI am sorry the service member could not report a more
favorable move
Initial Consumer Rebuttal /* (3000, 7, 2017/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company did not follow thru with their offers that was inputted in the data base and now they are retracting what they are saying in countless emailsIt is with great concern that NACAL, INC takes such disregard for other peoples' property and then in turn refuse to follow thru on what was agreed/accepted/settled in the data base
I am concern on how many service members have been treated with such disgusting behavior and have just given upSeventeen years in the military and I have never had to deal with such disgusting and uncooperative individualsI am embarrassed that the military does business with this company
V/r,
Mrs*** ***