Center Point, LLC

Initial Business Response /* (1000, 12, 2015/09/09) */
Contact Name and Title: [redacted] B REG# XXXXXX
On behalf of the carrier, I am sorry the customer could not report a claim free move. The customer is responsible for documenting loss and damage at the time of delivery on the delivery...

paperwork. Without written exceptions, the carrier has no way of confirming a loss occurred while in their possession. It is for this reason we have declined liability on the Xbox. We have also declined liability on the rug as we do not show this item was packed by the carrier. All items should be free of debris prior to being loaded. As for the hammock, pictures of this item show considerable weather related aging and use. The carrier has provided a cosmetic allowance as a goodwill gesture. And finally, the carrier cannot locate the baby glider on the inventory and the customer did not provide an inventory sticker number when she filed the claim. Carrier will issue a check for $25 for the reassembly as a gesture of goodwill. Please allow 7-10 business days.
We realize there are times when the customer and the carrier do not agree on a claim settlement. With this in mind, the carrier participates in an Arbitration Program sponsored by the American Moving & Storage Association. Should the customer wish to pursue arbitration, she may write to them. Their mailing address is: 1611 Duke Street, Alexandria, VA 22314.
OFFER:
Initial Consumer Rebuttal /* (3000, 14, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have filed a police report for the Xbox that was stolen by your moving company. What other documentation do you require?
I have paperwork showing the rug was packed by the carrier, I will provide that to this claim. It was packed by them with a staining material that was not there when I gave it to them, they are liable for its condition.
- Our hammock was damaged, the strings were cut cleanly, where can I upload pictures to show that it had no wear and tear or weathering and was in perfect shape, and that you can clearly see in the picture that no other strings are damaged or even worn down at all on either side, but one is cleanly cut, probably it was packed under something heavy or a sharp edge and was cut while the truck was driving.
Originally you stated the baby glider was a 'customer service issue', now you are claiming you didn't even move it?? I have a picture of the baby glider before with my baby IN it using it and a picture of it AFTER it arrived at my house. I will also upload that picture, and if necessary will upload it to your Yelp page.
Final Business Response /* (4000, 17, 2015/09/14) */
Contact Name and Title: [redacted] B
The repair firm supplied pictures of all items that were damaged. The carrier has offered arbitration because we cannot agree. We consider this matter closed.
OFFER:

Initial Business Response /* (1000, 7, 2017/03/20) */
On behalf of the carrier, we apologize for the delay in delivery. Due to a lack of space and then the winter storm, the balance of the customer's household goods were finally loaded on Saturday, 3/18. Driver will call with the delivery date....

Anticipated delivery is on or before April 1. Again we apologize.
Initial Consumer Rebuttal /* (3000, 9, 2017/03/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
April 1 is completely unacceptable additionally the snowstorm should not have been an issue with the 2nd scheduled pick up being the 13th and the storm came on the 14th. They also did not reapond to the overall cost of the move being they broke the contract they were engaged in
Final Business Response /* (4000, 11, 2017/03/28) */
We realize the delay is not convenient and apologize for any inconvenience we have caused our customer. Unfortunately, the assigned driver was the first available driver. I understand the customer is working with the Customer Service department and should continue to do so. Per the contract, delay compensation is limited to items s of necessity. We cannot reduce the transportation charges.

Initial Business Response /* (1000, 5, 2016/12/09) */
On behalf of the moving company, I am sorry the customer could not report a more favorable move. We have contacted the only other connecting customer and we have not been able to locate any mis-delivered items. Without written exceptions on the...

delivery documents, we must maintain that the reported missing items were not lost while in the carrier's possession. When the moving company and the customer do not agree, the moving company participates in an arbitration program sponsored by the American Moving & Storage Association. Should the customer wish to pursue this avenue, their mailing address is [redacted], ** XXXXX.

Initial Business Response /* (1000, 7, 2016/12/29) */
As an Accredited Revdex.com member we are sorry to read about Ms. [redacted]'s frustration with the claim settlement process. And although our office was responsible for the initial handling of her move to [redacted] we have not played a role regarding...

her claim. The person who she refers to in her complaint, Ms. [redacted] actually works for Allied Van Lines corporate offices in Ft. Wayne, Indiana. As a result, it would be more appropriate to file her complaint with the Revdex.com in Ft. Wayne. Thank You.
Initial Consumer Rebuttal /* (3000, 9, 2017/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Berger Transfer & Storage of Tampa, FL was the Allied Van Lines agent responsible for (a) picking up the household goods at my home in Florida, (b) storing the goods in its warehouse in Tampa for two months (July and August), and (c) handling them out to a driver for transportation from [redacted] to [redacted]. The company has not responded to one question: Why were some pieces of furniture damaged and without blankets and what happened to my goods AFTER they left my home? This is a cop-out: the company is simply shirking its responsibility. I am very disappointed in this response. Berger Transfer & Storage of Tampa states that it would be more appropriate to file the complaint with Revdex.com in Fort Wayne, IN, where the Allied Van Lines corporate offices are located. I thank Revdex.com of Clearwater for its efforts and kindly ask you how to proceed: Should I start over and re-submit the documentation I provided in December 2016 or will Revdex.com in Clearwater forward the full documentation to Revdex.com in Fort Wayne, IN? I look forward to hearing from you and thank you for your assistance.
Final Business Response /* (1000, 24, 2017/02/28) */
We are sorry that the customer had need to file a claim. Regarding the dresser, the professional repair service that was sent determined that there were no impact damages to the item, and that the damage present appeared to be the result of climatic damage. the customer asks why not all of the wood items demonstrated climatic damage. The reason is that not all furniture is constructed the same. The type and age of the wood used, the orientation of the veneers, the finish used - all play into an item's susceptibility to climatic damage. Regarding the pneumatic chair, the repair firm determined that the cylinder had lost gas pressure. This was not caused by mishandling during transit. A repair firm has no reason to mislead a customer on this subject - if he determines that damage is not transit-related, the carrier will not pay him to do the repairs, and he would have therefore cost himself a revenue-paying job.
The settlement paid on the remaining items was based on the valuation coverage that the customer chose for their shipment. They chose coverage at 60 cents per pound per article. This is a no-cost option, but the maximum claim settlement paid is based on 60 cents times the weight of the specific article.
Final Consumer Response /* (3000, 26, 2017/03/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Neither Berger Transfer & Storage, agent for Allied Van Lines in Tampa, FL, nor Allied's corporate office in Fort Wayne acknowledges and admits RESPONSIBILITY for the way its movers, drivers, and (inexperienced) day laborers handled my household goods. Instead, Allied's response is filled with platitudes about valuation coverage and climatic change. To that I say HUMBUG. Let me take the two items that were not included in the settlement:
- Dresser: Allied writes that "the damage present APPEARED to be the result of climatic damage". Two of my neighbors saw the crack in the middle of the left panel and instinctively said that the dresser was banged up perhaps during loading, unloading or transit.
- Office chair: the chair seat had COLLAPSED and the lever under the seat was STUCK, i.e. no longer moved up or down. The cylinder could NOT lose gas pressure BY ITSELF UNLESS a HEAVY WEIGHT, such as boxes, had been PLACED ON THE SEAT. Besides, the chair was delivered WITHOUT THE BLANKET used when it was picked up at my home in [redacted] AND WITHOUT THE COVER I had placed on it to protect the chair from dust and dirt.
When Mr. [redacted] Berger's move consultant, came to my Florida home, I showed him the most valuable pieces of furniture in the master bedroom and the living room and expressed concern about their handling. He assured me that I NEED NOT WORRY, because my household goods would be handled very CAREFULLY (sic). This is why I did not see the need to take out supplemental insurance. But even if I had, I would have wasted my money because some consumers have complained that they did not receive full replacement value for their damaged goods.
The repair firm who surveyed the damaged goods was sent BY Allied Van Lines and was NOT an INDEPENDENT firm. I have not seen the repair firm's report, therefore I have reason to doubt its conclusions. But I vividly remember the firm's owner saying that the crack could be repaired before Christmas (2016), and that Allied Van Lines was a reputable (sic) company.
The goods listed in my claim were DESTROYED by Allied's movers, drivers, and (inexperienced) day laborers, yet Allied Van Lines and its agent in Tampa, FL, refuse to admit responsibility for handling my household goods like third-rate cargo. I have not cashed the settlement check and will not accept that pittance, because the settlement amount does not even cover the expenses incurred by me for purchasing a new computer chair and a new folding table, and for repairing the bicycle's rear wheel, the end table and the bookcase, not to mention the dresser which was irreparably damaged and represents a total loss.
In closing, I wish to directly address Revdex.com (Revdex.com). There are several web sites on the Internet, [redacted] among them, where people recount their negative experiences with Allied Van Lines and its agents nationwide. With hundreds of consumers who in many cases have suffered irreparable damage and loss and are being poorly served by this company, what will it take for Revdex.com to take consumers' complaints seriously and REVOKE ITS ACCREDITATION of Allied Van Lines?
P.S.I expect my response to be published IN FULL on Revdex.com's web page.