Central Auto Group

Dear Mr [redacted] We are sorry for your experience in this processWe have offered to install a aftermarket satellite radio system at no cost in your current vehicle and you did decline responding to the original complaintWe would like you to be happyWhen you came in and requested an even swap into a new vehicle we could not accommodate you because vehicles do depreciateWe then proceeded to try to find you a vehicle that you wanted and there were no vehicles out there that met your wants or needs so we were waiting for a incoming vehicleWe did put a hold on the vehicle for you but since the time it took for the vehicle to come in and the current pre owned market conditions your trade had taken a very large swing in depreciation due to the next model yearWe still have the vehicle in stock and would really like to have you as a customerThe numbers just have to make sense for both partiesAs to Filippo our general manager being short with you once you mentioned a attorney we apologize if he was quick to get off the phoneOur staff does not handle legal matters, they get forwarded to our legal teamOnce again very sorry for your experience and if there is something that could be done to help you achieve your goal we would like to do anything within reason to make you a happy customer again Central ***

our position on this matter remains the same as our original response

We are really sorry but we have stated our position in our previous responseWe would like to try to help you in this matter but like stated before it must be reasonable Thank You Central ***

Complaint: [redacted] I am rejecting this response because: Regardless if I bought a used vehicle in and it does not qualify for lemon law, I was led by the service department that with all the issues it was having it was a lemon from the day I bought it, The supervisor Tim even said to me that if I want to pursue the lemon law or some other kind of action that he would back me up with any paper work if needed, Central Ford sold me the Vehicle with a warranty and I purchased an extended warrantyIf they can sell a Vehicle with a warranty they should be qualified to fix itI returned the Vehicle on many occasions to have the issue fixed and every time it was unsuccessfulThe last few times I brought the vehicle in for the misfire was on 4/8/15, 7/1/15, 8/12/15, 9/30/15, 10/14/15, and none of these times was the issue fixed, I was led by the service Deptinto believing this car is a lemon by statements made to me from a couple of the employee'sI became anger, hurt , and feeling like the Service Dept was taking advantage of me that I seeked to speak with someone of higher Authority and I was led on by this individual who I thought was helping me into also believing this car had issues and that my best interest would be to get out of this car, which yes on my own free will I did lease a brand new car threw Central Ford, even thou I really didn't want to because I truly loved my cobalt and I made every attempt to fix this car and spent a good amount of $$ doing so but was unsuccessfulI did owe taxes and they were aware of this so why did they let me leave with my plates from the cobalt on the new car instead of putting dealer plates on until the new car was legally registered? Why after several attempts of fixing the cobalt was it listed for sale less than a week later? ( I do have copies of the listing of the car that they deleted after receiving my complaint) why after all my attempts of getting it fixed was it unsuccessful? how is it that they can fix it in less than a week after they got possession of it? or did they pretty it up to sell someone else a bad car? Sincerely, [redacted] ***

We are really sorry but we have stated our position in our previous responseWe would like to try to help you in this matter but like stated before it must be reasonableThank You Central ***

Complaint: [redacted] I am rejecting this response because: I want my gas refund It does not matter that this occurred almost two years ago Central Auto Group needs to take responsibility for their errorI was at no time told that I was not eligible for the rebate I was told that the sales staff was unaware of the September promotion I don't want a deal I want the money that is owed to me The sales and management know that they are in the wrong That is advertising I have copied and pasted an e-mail that I received in regards to the gas promotion It says that all vehicles are eligible for the rebate, Sincerely, [redacted] [email protected] Good Morning Thomas, Thank you for your interest here at Central Auto Group of Plainfield CT! My name is [redacted] ***, Internet Sales ManagerJust sending a reminder that any NEW vehicle purchased here at Central Auto Group during the month of September, c Sep 11, To CC [email protected] Good Morning Thomas, Thank you for your interest here at Central Auto Group of Plainfield CT! My name is Kerri Brown, Internet Sales ManagerJust sending a reminder that any NEW vehicle purchased here at Central Auto Group during the month of September, comes with one year of free gas! Did you know that here at Central Auto Group we are home of Ford, Hyundai, Mazda, and Volkswagen! We have over vehicles in inventory! Our prices guaranteed will not be beat, and I would love to earn your business! Thanks again for your time; If there is anything that I can help you with, please contact me without hesitation! Respectfully Submitted, Kerri Brown / Internet Sales ManagerCentral Auto GroupLathrop Road Plainfield CT 06374Cell: Email: [email protected]

Tell us why here In response to this complaint the series of events outlined are not accurateThese customers had a very poor [redacted] and the original income stated by the buyer was not substaintiated when required by the lenderWe then needed to add a co-buyer in order to get this deal approvedThat required re-signing paperworkIn the process we were able to reduce the original interest rate to get the customer a lower monthly paymentIt is in our best interest to work dilligentally to gain loan approval for our customers so they can ultimitly buy a carAs for [redacted] paperwork that is totally untrue because they always had paperwork in their possession After review we did everything we could to make it possible for these customers to buy a new vehicle to include reducing their monthly paymentIts disappointing to see that they cant see the accomplishment throughout this process and just say thank you to the dealership that did and made this possible on their behalf

Complaint: [redacted] I am rejecting this response because: I knew prior to going to the dealership that I would need a co signer and had already arranged this with my father, I was upfront about my credit situation and still owing on my current vehicle at that time It was very clear all along that my father was to be the co signer I was never aware that they were putting my father as the buyer, nor was he or would never have agreed to it, because they knew that my father was well able to make the deal happen at another dealership if they were unable to give us the price we asked on the new vehicle and a fair value on my trade in This was very important that he be the co signer, because I am a business owner and this vehicle has to be owned by me for business purposes, and it is now reflecting his credit, while he is trying to purchase a house Even at the end of them having me sign the paperwork, I questioned (Jonathan, as to why was my name on certain signature lines and my fathers were on lines where I was signing my name, he went to the finance office and came back to say that "it didn't really matter, as long as I sign and my father will then sign when he gets paperwork in mail"The deal was signed by me on 7/11/15, which was a Saturday, I was there until the dealership closed for the day The paperwork was not [redacted] out to my father that day My father received the paperwork that upcoming Tuesday 7/14/15, he sent it back the next dayWhen my father received the paperwork, he called me asking me what was going on with the paperwork, he was almost certain that it seemed as if he was the buyer I assured him that he wasn't, as that was what I was being toldI know that they received the signed paperwork back from my father by the end of the following week I spoke with them and they confirmed that they had the paperwork, I was calling them because I wanted to know when I could come pick up my permanent registration And when would they be refunding the $that was owed to me Each time, I was directed to a different person, the original salesman was no longer working there They would say they were going to process the refund and the registration and let me know when I could pick it up This went on for the entire following week and no one would ever call me back So on 7/29/I drove back up there to get a clear answer This is when I met with [redacted] ( who mentioned that he was the owners son) I asked him why was it all seeming that my father was the buy and I was the co signer He said let me pull your paperwork and I'll be back to let you know I also asked him about the refund and the registration So he went to look into all of it He came back with a file, that I could see clearly ( buyer-with my fathers name) I was in awe He explained to me, that "this is the new way that all the banks only accept it, the person who has the most income is the one who is the main name and then the other person is the co signer I told him I think that is absolutely ridiclous and what way is that to do business, to leave that particular part out during the whole deal ( I was there on 7/11/from (9am until they closed at 5pm, with my daughter, making phone calls back and forth with my father, ready to walk out of there when they were going back and forth with the pricingWhich was when they ran and got the [redacted] (***), in which he did whatever he had to to make the numbers workI also made it real clear to the [redacted] that my father was not going to CO SIGN if he was not happy with the deal, again no mention that my father would be the actual buyer.) After going back and forth about this, he did refund the money to my bank account and then handed me the registration at which time I noticed that they had my fathers address on it, which is in another state from me and would be incorrect for my registration When I told him, he said they would have to re process it I was not happy, he said "no worries, I live in [redacted] and will drop it off to [redacted] once it comes in) So, I left that day, very unhappy I made this very clear to ***, he gave me his card and told me if I have any questions or concerns, please call him and he will take care of itI waited until the following Monday 8/3/15, to follow up with him about the correct registration, he said it wasn't in yetAt this point I had received in the mail, dated 7/29/a letter from the bank for repossession I asked [redacted] about this and he explained about the day pay off, so that it should be getting paid off by 8/11/or that would be when payment would be processed towards the trade in vehicle, he never stated anything about a delay due to paperwork because they long had the paperwork returned and signed The dealership is correct, I had not paid June payment that was due on the 25th because I knew I was trading it in and I specifically asked if I should make that payment, I was told no because it wouldn't make a difference on the loan I called him back the next day He said, the registration was in, however he would be in meetings all day on Wednesday and Thursday and that he would drop it at my house on Friday 8/7/15, he said if I wasn't home, was it ok if he put it in my mailbox, I told him yes Friday came and went and it was never delivered and he never called to tell me what happenedOn Monday 8/10/15, I called the dealershipNow I was directed to a man named Sherman I explained everything to him, he heard it all I told him about all of my frustration and everything that I had been told He assured me that he was going to look into everything and get back to me as soon as he figured out what was going on He returned my call the following day, he said that they had mailed out my registration that day and he said that [redacted] wasn't sure why I thought he was going to drop it off I couldn't believe it and how convenient now [redacted] was no longer available to talk, and I said that to ShermanHe was very apologetic, but that did not change what I had went through and I told him I appreciated his help I asked him if he knew when I would receive the bank paperwork on the truck because to this point I still had nothing from the whole deal, which would only make sense, since in reality I wasn't and still am not truly the sole owner of the vehicle He told me he would look into it and get back to me I also asked him what he knew about when the trade in vehicle would be paid off because I was getting repossession letters, so he was going to look in that as wellHe called me back to tell me that I they ( the dealership would send me a copy of the loan paperwork, he said that he spoke with the finance department and that they would be sending out payment towards the payoff loan within the next few days He assured me that even though it would take the bank several days to process it, my loan would state paid off on whatever day they made the payment I asked him what day specifically would they make payment and he said he couldn't tell me but within the next few days Although, previously I was told that they keep track of all dates on everything I finally received the registration in the mail on 8/15/15, to only see that all that was done, was my fathers address was whited out and I was sent a paper to fill out to send to the ***, they could have done that when I was there on 7/29/But at this point I was just happy to have the registration since the temporary one I had expired on 8/13/15, which I told Sherman and he said that was ok because the permanent one was in the mail Now, I just wanted and needed the trade in vehicle to be paid off I was checking the loan account everyday In the meantime, my credit score dropped substantially due to thisI have finally received a letter dated 8/26/15, that the trade in vehicle was paid off So, my question is to whoever can help me, what do I do about my credit now and what do I do about the fact of my father being the buyer? Sincerely, [redacted]

First, this customer was unable to get bank approval without the father going on the paper as the intial signerSecond, the paperwork had to be mailed to the father for his signatures and that took and extended period of timeLastly, this trade was in fact paid off and our check has cleared from where the trade was financed through ( [redacted] )This pay off was within a week period and only after the paperwork on the new vehicle was received back and funding on the new contract was receivedThis customer states that she received a letter from the finance company saying she was deliquent for days? It is obvious she didnt make the payment on her vehicle the month prior to trading it in

Complaint: [redacted] I am rejecting this response because: I did not purchase the car before the gas for a year promotion The e-mail that I forwarded to you clearly stated that the gas promotion was for the month of September and included all vehicles The e-mail says it all I purchased the car on September 2, When I first contacted Central Auto Group the sales representative and several managers all apologized for the error Again, they stated that they were unaware of the gas promotion I was told that the check was in the mail, the check was on the owners desk waiting to be signed, and the excuses went on and on At no time was I ever told that I did not qualify for the gas rebate Central Auto Group is is being deceitful and not honoring their advertisement As it is clearly stated in the e-mail, the gas promotion includes all vehicles purchased in the month of September If you can not resolve this issue I will file a complaint with the Attorney Generals Office of The State of CT I do not want to be appeased I want to get the money that I am owed Sincerely, [redacted]

First off this vehicle was purchased in and was purchased usedA used vehicle does not qualify for lemon lawEvery time the vehicle was brought into the service department Ms [redacted] was provided with a FREE loaner car for her useAdditionally the new vehicle is in fact registered and the only reason it was delayed was because Ms [redacted] owed back taxes to the state and under the new DMV laws we don't control thatLastly her old vehicle is not resold it is currently in our inventoryWe only attempted to assist this customer in the purchase of a new vehicle because that's what she wanted to doShe moved forward with the new purchase under her own free will

First and formost, the gas program started after customer purchased the vehicleAlso, certain rules apply to the gas program that the customer did not qualify for as part of the dealCentral made an attempt anyway to satisfy the customer by offering same free futrure serviceIn closing, this purchase took place two years ago

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] he fixed the car after been there about six times but the fifth time I was arguing with owner and mechanic and mechanic girlfriend threaten me she said if I yell at her boyfriend again she would punch me in the head so I told the owner and he said she didn't work there so he didn't care so is that how you run a business you let your employee girlfriend threaten your customers I would never go there again worst service I ever had each time I brought car back was a Half hour ride each way times that is to many then be threaten is ridiculous please for your own good I would highly recommend going some were else

Complaint: [redacted] I am rejecting this response because Central Auto Group is being untruthful in their response and the car was misrepresented to usMy wife and I specifically requested that the new vehicle have [redacted] satellite radio due to our plans to travelThe [redacted] that we traded in had satellite radio; therefore, we wanted the same in the new [redacted] *The saleman, Robert D***, told us that the model we were purchasing had a satellite radio and showed us the radio screen in the vehicle which indicated XM radioUnfortunately, we tried to activate the satellite radio the next day with no successWe called the dealer and were told that the [redacted] did not have satellite radio, but we would need an accessory that would allow satellite radio receptionWe were also told that as soon as it came in, they would call us and install it at no chargeI checked the internet and learned that there is no satellite radio accessory available for our model ***It was only available for the *** I called Robert D [redacted] to inform him of the problemRobert asked me to give him some time to find a replacement in-dash after market radio, which they would install at no chargeRobert called back the next day and informed me that no radio is available for the [redacted] ***We were than asked to wait for the accessory believing that [redacted] would have it available soonMary, my wife, and I expressed our dissatisfaction for the misrepresentation that occurred, and that while waiting for the accessory, we would be using the car and putting mileage on itWe clearly told both Jason and Robert that since the *** was misrepresented, we did not want the carThe sales manager, Jason S [redacted] , told us not to be concerned about the mileage and to please give them time, which we didBy the end of August, the accessory was still not availableI called Jason S [redacted] at which time he informed me that if we were willing to pay an additional cost, he would order a [redacted] which would have what we wanted saying that he wanted us to be happyI agreed but it would depend on the actual additional costI met Jason at the dealershipHe showed me the printout of the [redacted] that he was ordering for usHe also informed us that he applied all rebates and any other promotional discount available from [redacted] plus our trade to reach the additional cost of $1,plus taxesI agreed to the offerJason also told me that it would take a few weeks for the vehicle to arriveBy November and after numerous inquiries, the vehicle was still not hereMy wife and I met Jason at the dealership on November 7, and, again as many times before, expressed our concern that we were using the vehicle putting mileage on itJason assured us that we would not have any problems and that the vehicle was in Baltimore and would be here soonAt that point, I requested that we sign a sales order and give a deposit for the new [redacted] Jason asked Alejandro N***, Salesman, to write the order and take the deposit, $500.00, which Alejandro didThe sales agreement, was completed referencing the trade in, the new vehicle, and the balance of $plus taxes, etcI have in my possession all documents supporting my statement [redacted] [redacted] ***Dear [redacted] :This message is in regard to your complaint submitted on 12/18/against Central Auto Group Your complaint was assigned ID [redacted] .Revdex.com has received a message from the business regarding your complaintPlease review this information below and provide Revdex.com with a written rebuttalAll responses with be copied to the business for their review.Please provide your response within calendar days so as to avoid closure of the complaint as assumed resolved.Sincerely, [redacted] Manager, Marketplace OperationsMESSAGE FROM BUSINESS:Dear Mr [redacted] We are sorry for your experience in this processWe have offered to install a aftermarket satellite radio system at no cost in your current vehicle and you did decline responding to the original complaintWe would like you to be happyWhen you came in and requested an even swap into a new vehicle we could not accommodate you because vehicles do depreciateWe then proceeded to try to find you a vehicle that you wanted and there were no vehicles out there that met your wants or needs so we were waiting for a incoming vehicleWe did put a hold on the vehicle for you but since the time it took for the vehicle to come in and the current pre owned market conditions your trade had taken a very large swing in depreciation due to the next model yearWe still have the vehicle in stock and would really like to have you as a customerThe numbers just have to make sense for both partiesAs to Filippo our general manager being short with you once you mentioned a attorney we apologize if he was quick to get off the phoneOur staff does not handle legal matters, they get forwarded to our legal teamOnce again very sorry for your experience and if there is something that could be done to help you achieve your goal we would like to do anything within reason to make you a happy customer again Central *** accessory was still not available Sincerely, [redacted]

To whom this concerns this customer was in fact reimbursed for this repair

Complaint: [redacted] I am rejecting this response because:I knew prior to going to the dealership that I would need a co signer and had already arranged this with my father, I was upfront about my credit situation and still owing on my current vehicle at that time It was very clear all along that my father was to be the co signer I was never aware that they were putting my father as the buyer, nor was he or would never have agreed to it, because they knew that my father was well able to make the deal happen at another dealership if they were unable to give us the price we asked on the new vehicle and a fair value on my trade in This was very important that he be the co signer, because I am a business owner and this vehicle has to be owned by me for business purposes, and it is now reflecting his credit, while he is trying to purchase a house Even at the end of them having me sign the paperwork, I questioned (Jonathan, as to why was my name on certain signature lines and my fathers were on lines where I was signing my name, he went to the finance office and came back to say that "it didn't really matter, as long as I sign and my father will then sign when he gets paperwork in mail"The deal was signed by me on 7/11/15, which was a Saturday, I was there until the dealership closed for the day The paperwork was not [redacted] out to my father that day My father received the paperwork that upcoming Tuesday 7/14/15, he sent it back the next day.When my father received the paperwork, he called me asking me what was going on with the paperwork, he was almost certain that it seemed as if he was the buyer I assured him that he wasn't, as that was what I was being told.I know that they received the signed paperwork back from my father by the end of the following week I spoke with them and they confirmed that they had the paperwork, I was calling them because I wanted to know when I could come pick up my permanent registration And when would they be refunding the $that was owed to me Each time, I was directed to a different person, the original salesman was no longer working there They would say they were going to process the refund and the registration and let me know when I could pick it up This went on for the entire following week and no one would ever call me back So on 7/29/I drove back up there to get a clear answer This is when I met with [redacted] ( who mentioned that he was the owners son) I asked him why was it all seeming that my father was the buy and I was the co signer He said let me pull your paperwork and I'll be back to let you know I also asked him about the refund and the registration So he went to look into all of it He came back with a file, that I could see clearly ( buyer-with my fathers name) I was in awe He explained to me, that "this is the new way that all the banks only accept it, the person who has the most income is the one who is the main name and then the other person is the co signer I told him I think that is absolutely ridiclous and what way is that to do business, to leave that particular part out during the whole deal ( I was there on 7/11/from (9am until they closed at 5pm, with my daughter, making phone calls back and forth with my father, ready to walk out of there when they were going back and forth with the pricingWhich was when they ran and got the [redacted] (***), in which he did whatever he had to to make the numbers workI also made it real clear to the [redacted] that my father was not going to CO SIGN if he was not happy with the deal, again no mention that my father would be the actual buyer.) After going back and forth about this, he did refund the money to my bank account and then handed me the registration at which time I noticed that they had my fathers address on it, which is in another state from me and would be incorrect for my registration When I told him, he said they would have to re process it I was not happy, he said "no worries, I live in [redacted] and will drop it off to [redacted] once it comes in) So, I left that day, very unhappy I made this very clear to ***, he gave me his card and told me if I have any questions or concerns, please call him and he will take care of it.I waited until the following Monday 8/3/15, to follow up with him about the correct registration, he said it wasn't in yetAt this point I had received in the mail, dated 7/29/a letter from the bank for repossession I asked [redacted] about this and he explained about the day pay off, so that it should be getting paid off by 8/11/or that would be when payment would be processed towards the trade in vehicle, he never stated anything about a delay due to paperwork because they long had the paperwork returned and signed The dealership is correct, I had not paid June payment that was due on the 25th because I knew I was trading it in and I specifically asked if I should make that payment, I was told no because it wouldn't make a difference on the loan I called him back the next day He said, the registration was in, however he would be in meetings all day on Wednesday and Thursday and that he would drop it at my house on Friday 8/7/15, he said if I wasn't home, was it ok if he put it in my mailbox, I told him yes Friday came and went and it was never delivered and he never called to tell me what happened.On Monday 8/10/15, I called the dealershipNow I was directed to a man named Sherman I explained everything to him, he heard it all I told him about all of my frustration and everything that I had been told He assured me that he was going to look into everything and get back to me as soon as he figured out what was going on He returned my call the following day, he said that they had mailed out my registration that day and he said that [redacted] wasn't sure why I thought he was going to drop it off I couldn't believe it and how convenient now [redacted] was no longer available to talk, and I said that to ShermanHe was very apologetic, but that did not change what I had went through and I told him I appreciated his help I asked him if he knew when I would receive the bank paperwork on the truck because to this point I still had nothing from the whole deal, which would only make sense, since in reality I wasn't and still am not truly the sole owner of the vehicle He told me he would look into it and get back to me I also asked him what he knew about when the trade in vehicle would be paid off because I was getting repossession letters, so he was going to look in that as well.He called me back to tell me that I they ( the dealership would send me a copy of the loan paperwork, he said that he spoke with the finance department and that they would be sending out payment towards the payoff loan within the next few days He assured me that even though it would take the bank several days to process it, my loan would state paid off on whatever day they made the payment I asked him what day specifically would they make payment and he said he couldn't tell me but within the next few days Although, previously I was told that they keep track of all dates on everything I finally received the registration in the mail on 8/15/15, to only see that all that was done, was my fathers address was whited out and I was sent a paper to fill out to send to the ***, they could have done that when I was there on 7/29/15.But at this point I was just happy to have the registration since the temporary one I had expired on 8/13/15, which I told Sherman and he said that was ok because the permanent one was in the mail Now, I just wanted and needed the trade in vehicle to be paid off I was checking the loan account everyday In the meantime, my credit score dropped substantially due to this.I have finally received a letter dated 8/26/15, that the trade in vehicle was paid off So, my question is to whoever can help me, what do I do about my credit now and what do I do about the fact of my father being the buyer? Sincerely, [redacted]

Tell us why here After a review of this claim the problem resulted from the customers lease buyout being misquoted to the dealershipwe have however been in contact with the customer and offered to consummate a deal for her at the time her current lease expiresAs for her credit there is no impact to her credit at allWe are happy to assist in any way possible but cant help the fact that her current lender misquoted her current lease payout

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

I wanted to lease a [redacted] from them and I left a deposit so they can get me the car that I wanted. Days after I paid the deposit, they changed the terms that we agreed by shorting the lease term and raising the monthly payments on the lease. I refused to take the deal and now they don't want to give me the deposit back.

Complaint: ***
I am rejecting this response because:
My car failed inspection he said it would pass I've been back times for him to fix things it's about miles there and back last time he told he to come in to fix check engine light got there he didn't have right part I need my car fixed or money back he tried to fix it now my speedometer is mph off can I get help I contacted a lawyer to see about suing him for my money back and my wasted time running back and forth
Regards,
*** ***