Central Auto Group

Tell us why here
After a review of this claim the problem resulted from the customers lease buyout being misquoted to the dealershipwe have however been in contact with the customer and offered to consummate a deal for her at the time her current lease
expiresAs for her credit there is no impact to her credit at allWe are happy to assist in any way possible but cant help the fact that her current lender misquoted her current lease payout

Your credit will not be affected in anyway trying to obtain a new vehicleWe will be happy to help in anyway we canWe were given the wrong information when you came in and stated to you we will be able to make the deal happen for you in the month of August or later due to your lease payoffWe are very sorry for the way you feel and please feel to contact the General Manager anytimeHe is very helpful and will do anything he can in his power to make you a happy customer. Thank You

The vehicle that the customer was told about was sold the day before they arrived at the dealershipThey were offered a test drive in a *** and were told that it was not the same car but a more expensive one. The important thing was to let them drive a ***we told them that we could
locate another one that fit the price we had quotedThe customer became irate and very unreasonableWe have done everything to try and accomidate these people but they would rather fight back and forth
We wish these customers luck with their purchase and sorry we cant help them any further

Again, as we stated before, the gas program started after the customer purchased the vehicleWe have done everthing to try and resolve this issue

This is our final position on this issue

Hi *** We are very sorry for your experienceWe have tried to reach out to you multiple times in the last few daysIf you could give our General Manager Filippo M*** a phone call at the store ###-###-#### he will rectify any issues that you have and hopefully make you a happy
customer againAgain very sorry for your experience and we would like to take care of all issues expressed in your initial statement Thank You Central Auto Group

This car has been fixed since the fourth of JuneSince then the car has passed inspection as we guaranteed it would. The issue was that the 3rd party vendor kept on sending us the wrong part to fix this gentleman's car and the car needed to be here in order for us to see if the part was right or notCar has been fixed and has passed inspection

I spoke to the customer when I was made aware of problemPer my instruction the customer is coming back for her second key this weekThis will correct the problem the customer has experienced

Tell us why here...
In response to this complaint the series of events outlined are not accurate. These customers had a very poor [redacted] and the original income stated by the buyer was not substaintiated when required by the lender. We then needed to add a co-buyer in order to get this deal...

approved. That required re-signing paperwork. In the process we were able to reduce the original interest rate to get the customer a lower monthly payment. It is in our best interest to work dilligentally to gain loan approval for our customers so they can ultimitly buy a car. As for [redacted] paperwork that is totally untrue because they always had paperwork in their possession.
After review we did everything we could to make it possible for these customers to buy a new vehicle to include reducing their monthly payment. Its disappointing to see that they cant see the accomplishment throughout this process and just say thank you to the dealership that did and made this possible on their behalf.

We are really sorry but we have stated our position in our previous response. We would like to try to help you in this matter but like stated before it must be reasonable. Thank You Central [redacted]

Complaint: [redacted]
I am rejecting this response because:
I knew prior to going to the dealership that I would need a co signer and had already arranged this with my father,  I was upfront about my credit situation and still owing on my current vehicle at that time.  It was very clear all along that my father was to be the co signer.  I was never aware that they were putting my father as the buyer, nor was he or would never have agreed to it, because they knew that my father was well able to make the deal happen at another dealership if they were unable to give us the price we asked on the new vehicle and a fair value on my trade in.  This was very important that he be the co signer, because I am a business owner and this vehicle has to be owned by me for business purposes, and it is now reflecting his credit, while he is trying to purchase a house.  Even at the end of them having me sign the paperwork, I questioned (Jonathan, as to why was my name on certain signature lines and my fathers were on lines where I was signing my name, he went to the finance office and came back to say that "it didn't really matter, as long as I sign and my father will then sign when he gets paperwork in mail". The deal was signed by me on 7/11/15, which was a Saturday, I was there until the dealership closed for the day.  The paperwork was not [redacted] out to my father that day.  My father received the paperwork that upcoming Tuesday 7/14/15, he sent it back the next day.
When my father received the paperwork, he called me asking me what was going on with the paperwork, he was almost certain that it seemed as if he was the buyer.  I assured him that he wasn't, as that was what I was being told.
I know that they received the signed paperwork back from my father by the end of the following week.  I spoke with them and they confirmed that they had the paperwork,  I was calling them because I wanted to know when I could come pick up my permanent registration.  And when would they be refunding the $100.00 that was owed to me.  Each time, I was directed to a different person, the original salesman was no longer working there.  They would say they were going to process the refund and the registration and let me know when I could pick it up.  This went on for the entire following week and no one would ever call me back.  So on 7/29/15 I drove back up there to get a clear answer.  This is when I met with [redacted] ( who mentioned that he was the owners son).  I asked him why was it all seeming that my father was the buy and I was the co signer.  He said let me pull your paperwork and I'll be back to let you know.  I also asked him about the refund and the registration.  So he went to look into all of it.  He came back with a file, that I could see clearly ( buyer-with my fathers name) I was in awe.  He explained to me, that "this is the new way that all the banks only accept it, the person who has the most income is the one who is the main name and then the other person is the co signer.  I told him I think that is absolutely ridiclous and what way is that to do business, to leave that particular part out during the whole deal ( I was there on 7/11/15 from (9am until they closed at 5pm, with my daughter, making phone calls back and forth with my father, ready to walk out of there when they were going back and forth with the pricing. Which was when they ran and got the ** ([redacted]), in which he did whatever he had to to make the numbers work. I also made it real clear to the ** that my father was not going to CO SIGN if he was not happy with the deal, again no mention that my father would be the actual buyer.) After going back and forth about this, he did refund the money to my bank account and then handed me the registration at which time I noticed that they had my fathers address on it, which is in another state from me and would be incorrect for my registration.  When I told him, he said they would have to re process it.  I was not happy, he said "no worries, I live in [redacted] and will drop it off to [redacted] once it comes in).  So, I left that day, very unhappy.  I made this very clear to [redacted], he gave me his card and told me if I have any questions or concerns, please call him and he will take care of it.
I waited until the following Monday 8/3/15,  to follow up with him about the correct registration, he said it wasn't in yet. At this point I had received in the mail, dated 7/29/15 a letter from the bank for repossession.  I asked [redacted] about this and he explained about the 30 day pay off, so that it should be getting paid off by 8/11/15 or that would be when payment would be processed towards the trade in vehicle, he never stated anything about a delay due to paperwork because they long had the paperwork returned and signed.  The dealership is correct, I had not paid June payment that was due on the 25th because I knew I was trading it in and I specifically asked if I should make that payment, I was told no because it wouldn't make a difference on the loan.   I called him back the next day.  He said, the registration was in, however he would be in meetings all day on Wednesday and Thursday and that he would drop it at my house on Friday 8/7/15, he said if I wasn't home, was it ok if he put it in my mailbox, I told him yes.  Friday came and went and it was never delivered and he never called to tell me what happened.
On Monday 8/10/15, I called the dealership. Now I was directed to a man named Sherman.  I explained everything to him, he heard it all.  I told him about all of my frustration and everything that I had been told.  He assured me that he was going to look into everything and get back to  me as soon as he figured out what was going on.  
He returned my call the following day,  he said that they had mailed out my registration that day and he said that [redacted] wasn't sure why I thought he was going to drop it off.  I couldn't believe it and how convenient now [redacted] was no longer available to talk, and I said that to Sherman. He was very apologetic, but that did not change what I had went through and I told him I appreciated his help.  I asked him if he knew when I would receive the bank paperwork on the truck because to this point I still had nothing from the whole deal, which would only make sense, since in reality I wasn't and still am not truly the sole owner of the vehicle.  He told me he would look into it and get back to me.  I also asked him what he knew about when the trade in vehicle would be paid off because I was getting repossession letters, so he was going to look in that as well.
He called me back to tell me that I they ( the dealership would send me a copy of the loan paperwork, he said that he spoke with the finance department and that they would be sending out payment towards the payoff loan within the next few days.  He assured me that even though it would take the bank several days to process it, my loan would state paid off on whatever day they made the payment.  I asked him what day specifically would they make payment and he said he couldn't tell me but within the next few days.  Although, previously I was told that they keep track of all dates on everything.  
I finally received the registration in the mail on 8/15/15, to only see that all that was done, was my fathers address was whited out and I was sent a paper to fill out to send to the [redacted], they could have done that when I was there on 7/29/15.
But at this point I was just happy to have the registration since the temporary one I had expired on 8/13/15, which I told Sherman and he said that was ok because the permanent one was in the mail.  Now, I just wanted and needed the trade in vehicle to be paid off.  I was checking the loan account everyday.  In the meantime, my credit score dropped substantially due to this.
I have finally received a letter dated 8/26/15, that the trade in vehicle was paid off.  
So, my question is to whoever can help me, what do I do about my credit now and what do I do about the fact of my father being the buyer?
Sincerely,
[redacted]

We have handled this with customer for refund.

First and formost, the gas program started after customer purchased the vehicle. Also, certain rules apply to the gas program that the customer did not qualify for as part of the deal. Central made an attempt anyway to satisfy the customer by offering same free futrure service. In closing, this...

purchase took place two years ago.

Complaint: [redacted]
I am rejecting this response because Central Auto Group is being untruthful in their response and the car was misrepresented to us. My wife and I specifically requested that the new vehicle have [redacted] satellite radio due to our plans to travel. The [redacted] that we traded in had satellite radio; therefore, we wanted the same in the new [redacted]. The saleman, Robert D[redacted], told us that the model we were purchasing had a satellite radio and showed us the radio screen in the vehicle which indicated XM radio. Unfortunately, we tried to activate the satellite radio the next day with no success. We called the dealer and were told that the [redacted] did not have satellite radio, but we would need an accessory that would allow satellite radio reception. We were also told that as soon as it came in, they would call us and install it at no charge. I checked the internet and learned that there is no satellite radio accessory available for our model 2016 [redacted]. It was only available for the 2015 [redacted].  I called Robert D[redacted] to inform him of the problem. Robert asked me to give him some time to find a replacement in-dash after market radio, which they would install at no charge. Robert called back the next day and informed me that no radio is available for the [redacted]. We were than asked to wait for the accessory believing that [redacted] would have it available soon. Mary, my wife, and I expressed our dissatisfaction for the misrepresentation that occurred, and that while waiting for the accessory, we would be using the car and putting mileage on it. We clearly told both Jason and Robert that since the [redacted] was misrepresented, we did not want the car. The sales manager, Jason S[redacted], told us not to be concerned about the mileage and to please give them time, which we did. By the end of August, the accessory was still not available. I called Jason S[redacted] at which time he informed me that if we were willing to pay an additional cost, he would order a [redacted] which would have what we wanted saying that he wanted us to be happy. I agreed  but it would depend on the actual additional cost. I met Jason at the dealership. He showed me the printout of the [redacted] that he was ordering for us. He also informed us that he applied all rebates and any other promotional discount available from [redacted] plus our trade to reach the additional cost of $1,147.00 plus taxes. I agreed to the offer. Jason also told me that it would take a few weeks for the vehicle to arrive. By November and after numerous inquiries, the vehicle was still not here. My wife and I met Jason at the dealership on November 7, 2015 and, again as many times before, expressed our concern that we were using the vehicle putting mileage on it. Jason assured us that we would not have any problems and that the vehicle was in Baltimore and would be here soon. At that point, I requested that we sign a sales order and give a deposit for the new [redacted].  Jason asked Alejandro N[redacted], Salesman, to write the order and take the deposit, $500.00, which Alejandro did. The sales agreement, was completed referencing the trade in, the new vehicle, and the balance of $1147.00 plus taxes, etc. I have in my possession all documents supporting my statement.
[redacted] [redacted]Dear [redacted] :This message is in regard to your complaint submitted on 12/18/2015 against Central Auto Group.  Your complaint was assigned ID [redacted].Revdex.com has received a message from the business regarding your complaint. Please review this information below and provide Revdex.com with a written rebuttal. All responses with be copied to the business for their review.Please provide your response within 7 calendar days so as to avoid closure of the complaint as assumed resolved.Sincerely,[redacted] Manager, Marketplace OperationsMESSAGE FROM BUSINESS:Dear Mr [redacted]
We are sorry for your experience in this process. We have offered to install a aftermarket satellite radio system at no cost in your current vehicle and you did decline responding to the original complaint. We would like you to be happy. When you came in and requested an even swap into a new vehicle we could not accommodate you because vehicles do depreciate. We then proceeded to try to find you a vehicle that you wanted and there were no vehicles out there that met your wants or needs so we were waiting for a incoming vehicle. We did put a hold on the vehicle for you but since the time it took for the vehicle to come in and the current pre owned market conditions your trade had taken a very large swing in depreciation due to the next model year. We still have the vehicle in stock and would really like to have you as a customer. The numbers just have to make sense for both parties. As to Filippo our general manager being short with you once you mentioned a attorney we apologize if he was quick to get off the phone. Our staff does not handle legal matters, they get forwarded to our legal team. Once again very sorry for your experience and if there is something that could be done to help you achieve your goal we would like to do anything within reason to make you a happy customer again.  
Central [redacted] accessory was still not available
Sincerely,
[redacted]

First off this vehicle was purchased in 2012 and was purchased used. A used vehicle does not qualify for lemon law. Every time the vehicle was brought into the service department Ms. [redacted] was provided with a FREE loaner car for her use. Additionally the new vehicle is in fact registered and the only...

reason it was delayed was because Ms. [redacted] owed back taxes to the state and under the new DMV laws we don't control that. Lastly her old vehicle is not resold it is currently in our inventory. We only attempted to assist this customer in the purchase of a new vehicle because that's what she wanted to do. She moved forward with the new purchase under her own free will.

I visited this dealership on June 11, 2016. There was a used [redacted] which perked my interest.
At first, everything seemed fine. I was pre-approved with [redacted]. I asked the dealer if they accepted [redacted] financing. Three separate employees, including the Sales Manager, told me yes. One employee stated that they not only accepted [redacted] financing, but that they could get me an even better rate. I am well aware that interest rates are largely dependent on my credit score. [redacted], after entering all of the truck's information, quoted me at a rate of 7 - 8%.
After we agreed on a price, the salesperson told me to go relax at home, and he would call me when the financing paperwork was ready. I was super excited, and ready to purchase. The salesperson later told us to arrive at 3:00 PM. We showed up at 3:00 PM (on our anniversary, mind you), and were seated in a waiting room. Our salesperson told us that he would be leaving at 4:00 PM, but that the rest of the staff would take good care of us. I've never had a salesperson leave me before finalizing a purchase. It just seemed unprofessional - that should have been a sign of what was to come. The Finance Manager called us to her office at around 4:15 PM, but only after trashing the last customer she spoke to. I was appalled, but tried to ignore her rude nature.
When we sat down with the Finance Manger, she quickly jumped to a 72 month payment proposal, at a rate 3 - 4% higher than what [redacted] had quoted us. I asked what had happened with our [redacted] application, and she told me that the dealership does not use [redacted], after three separate employees had told me otherwise. She went on to say that she had been doing this a very long time, and that this is the best rate we are going to get. We walked away from the deal.
Our salesperson promptly texted us. He asked if everything was alright. I said no. I was pissed that three separate employees had lied to us, and that the Finance Manager hadn't even tried to process our [redacted] pre-approval, as if we were just supposed to settle for her proposal because she allegedly knows best. I was then told that he would get us our quoted rate. I told him I know that some of this comes down to our scores. He adamantly declared, again, that he would get us our original rate. I began to feel a little better, even though we had wasted much of our anniversary on a dead end deal.
Three days later, the salesperson texted me. He said that the rate offered was the best that they were going to be able to do. He dropped it to the dealership's buy rate, which was a fraction of a percent lower than what the Finance Manager had offered us. The only difference was they decided not to mark up the rate that their bank had offered them. I asked if he had tried to process the [redacted] pre-approval. They still had not. I, again, was being told to settle for a rate that was 3 - 4 % higher than a quote I had in front of me.
The salesperson tried to reassure me that I was receiving a good deal because he is the owner's son. I felt as though flaunting that was a bit inappropriate, and like he was trying to turn this into a pissing contest.
I wouldn't have been so offended if they had just tried to process the pre-approval, but they have refused to even try. I affirmed with [redacted] that any dealer can submit an application to them. They must be receiving a kickback from Wells Fargo. Why else would there be hesitance to save your customer potentially 3 - 4%, and complete a sale? I was ready to buy, if they had just tried. They're just being greedy.
This place is willing to say anything to try to make a sale. I can picture them trying to tell me they submitted an application to [redacted], just to shut me up so I'd maybe settle for their rate. Even if they fixed this, I wouldn't be able to trust them again. It's too bad for them - I trade in a vehicle every three years. If they had treated me right, they could have made some money off of me.
The Sales Manager said he would call me yesterday, and that he didn't know why they just won't run the application. He never called back.

To whom this concerns this customer was in fact reimbursed for this repair.

Complaint: [redacted]
I am rejecting this response because:
Regardless if I bought a used vehicle in 2012 and it does not qualify for lemon law, I was led by the service department that with all the issues it was having it was a lemon from the day I bought it, The supervisor Tim even said to me that if I want to pursue  the lemon law or some other kind of action that he would back me up with any paper work if needed, Central Ford sold me the Vehicle with a warranty and I purchased an extended warranty. If they can sell a Vehicle with a warranty they should be qualified to fix it. I returned the Vehicle on many occasions to have the issue fixed and every time it was unsuccessful. The last few times I brought the vehicle in for the misfire was on 4/8/15, 7/1/15, 8/12/15, 9/30/15, 10/14/15, and none of these times was the issue fixed, I was led by the service Dept. into believing this car is a lemon by statements made to me from a couple of the employee's. I became anger, hurt , and feeling like the Service Dept was taking advantage of me that I seeked to speak with someone of higher Authority and I was led on by this individual  who I thought was helping me into also believing this car had issues and that my best interest would be to get out of this car, which yes on my own free will I did lease a brand new car threw Central Ford, even thou I really didn't want to because I truly loved my cobalt and I made every attempt to fix this car and spent a good amount of $$ doing so but was unsuccessful. I did owe taxes and they were aware of this so why did they let me leave with my plates from the cobalt on the new car instead of putting dealer plates on until the new car was legally registered? Why after several attempts of fixing the cobalt was it listed for sale less than a week later? ( I do have copies of the listing of the car that they deleted after receiving my complaint) why after all my attempts of getting it fixed was it unsuccessful?  how is it that they can fix it in less than a week after they got possession of it? or did they pretty it up to sell someone else a bad car?
Sincerely,
[redacted]

our position on this matter remains the same as our original response.

Customer brought the car in after a few days of purchasing saying the car would not start. Car was not into gear properly. Customer then complained about a random transmission shudder, only once in a while. We brought it to a transmission shop to check and they said it was an electrical issue. After...

they tested the transmission again it was failing. We then ordered a new transmission like we said we would and had to wait to install it because of backed up work. Customer picked up the car on 5/8/16 and has not had any transmission issues. We warrantied the car and backed the warranty like we do every car. We did not tell him to go borrow anyone’s car until we can fix it we made an appointment for when he needed to bring the car down and have the transmission installed.