Central Auto Group

Complaint: [redacted]
I am rejecting this response because: I want my gas refund.  It does not matter  that this occurred almost two years ago.  Central Auto Group needs to take responsibility for their error. I was at no time told that I was not eligible for the rebate.  i was told that the sales staff was unaware of the September promotion.  I don't want a deal.  i want the money that is owed to me.  The sales and management know that they are in the wrong.  That is false advertising.  I have copied and pasted an e-mail that I received in regards to the gas promotion.  It says that all vehicles are eligible for the rebate,  
 
Sincerely,
[redacted] 
 
 
[email protected] Good Morning Thomas, Thank you for your interest here at Central Auto Group of Plainfield CT! My name is [redacted], Internet Sales Manager. Just sending a reminder that any NEW vehicle purchased here at Central Auto Group during the month of September, c
Sep 11, 2012




To
CC


[email protected]






 
Good Morning Thomas,      Thank you for your interest here at Central Auto Group of Plainfield CT! My name is Kerri Brown, Internet Sales Manager. Just sending a reminder that any NEW vehicle purchased here at Central Auto Group during the month of September, comes with one year of free gas! Did you know that here at Central Auto Group we are home of Ford, Hyundai, Mazda, and Volkswagen! We have over 600 vehicles in inventory! Our prices guaranteed will not be beat, and I would love to earn your business! Thanks again for your time; If there is anything that I can help you with, please contact me without hesitation! 
 
Respectfully Submitted,
 
Kerri Brown / Internet Sales ManagerCentral Auto Group98 Lathrop Road Plainfield CT 06374Cell: 860.230.1608
Email: [email protected]

Complaint: [redacted]
I am rejecting this response because: I did not purchase the car before the gas for a year promotion.  The e-mail that I forwarded to you clearly stated that the gas promotion was for the month of September 2012 and included all vehicles.  The e-mail says it all.  I purchased the car on September 2, 2012.  When I first contacted Central Auto Group the sales  representative and several managers all apologized for the error.  Again, they stated that they were unaware of the gas promotion.  I was told that the check was in the mail,  the check was on the owners desk waiting to be signed, and the excuses went on and on.  At no time was I ever told that I did not qualify for the gas rebate.      
Central Auto Group is is being deceitful and not honoring their advertisement.  As it is clearly stated in the e-mail, the gas promotion includes all vehicles purchased in the month of September 2012.  If you can not resolve this issue I will file a complaint with the Attorney Generals Office of The State of CT.  I do not want to be appeased.  I want to get the money that I am owed.  
Sincerely,
[redacted]

Hi [redacted]
 
We are very sorry for your experience. We have tried to reach out to you multiple times in the last few days. If you could give our General Manager Filippo M[redacted] a phone call at the store ###-###-#### he will rectify any issues that you have and hopefully make...

you a happy customer again. Again very sorry for your experience and we would like to take care of all issues expressed in your initial statement.
 
Thank You
 
Central Auto Group

First, this customer was unable to get bank approval without the father going on the paper as the intial signer. Second, the paperwork had to be mailed to the father for his signatures and that took and extended period of time. Lastly, this trade was in fact paid off and our check has cleared from...

where the trade was financed through ([redacted]). This pay off was within a 3 week period and only after the paperwork on the new vehicle was received back and funding on the new contract was received. This customer states that she received a letter from the finance company saying she was deliquent for 60 days? It is obvious she didnt make the payment on her vehicle the month prior to trading it in.

Tell us why here...
 
After a review of this claim the problem resulted from the customers lease buyout being misquoted to the dealership. we have however been in contact with the customer and offered to consummate a deal for her at the time her current lease expires. As for her credit there...

is no impact to her credit at all. We are happy to assist in any way possible but cant help the fact that her current lender misquoted her current lease payout.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] he fixed the car after been there about six times but the fifth time I was arguing with owner and mechanic and mechanic girlfriend threaten me she said if I yell at her boyfriend again she would punch me in the head so I told the owner and he said she didn't work there so he didn't care so is that how you run a business you let your employee girlfriend threaten your customers I would never go there again worst service I ever had each time I brought car back was a Half hour ride each way 6 times that is to many then be threaten is ridiculous please for your own good I would highly recommend going some were else

We are really sorry but we have stated our position in our previous response. We would like to try to help you in this matter but like stated before it must be reasonable.
Thank You
Central [redacted]

Complaint: [redacted]
I am rejecting this response because: The owner called today to tell us that he would honor the email sent by his employee and would get us the car which was promised to us by his sales manager [redacted]. He also stated he would have the vehicle that we would purchase available to test drive before purchase.  Further, he stated the following: "People purchase vehicles from him ALL THE TIME without test driving them."  We are not people who spend $19K without seeing what we are purchasing.  Now, in this response to the Revdex.com, this dealership states they are not going to honor the promise made earlier today to get the car that was promised to us by the owner. We are contacting the [redacted]'s office because there is false advertising via email and the owner made a false promise to me today.  The purchasing public needs to be aware of the fraudulent practices at this dealership.  It will be interesting to see the depositions of this dealership re:the car which miraculously was sold the day before we were advised to come in.  Further, we are having our attorney find the address of employee, [redacted], who sent us the email and was miraculously fired only days after sending us the email about the car which was available to us on Sunday w/ the MSRP of $26K+.  We will get info about the fired employee's knowledge of illegal and unethical practices by the owner.   There are extreme fabrications and we will follow this situation to resolution.  We are grateful to the Revdex.com for their follow up with this situation.
Sincerely,[redacted]

I wanted to lease a ** from them and I left a deposit so they can get me the car that I wanted. Days after I paid the deposit, they changed the terms that we agreed by shorting the lease term and raising the monthly payments on the lease. I refused to take the deal and now they don't want to give me the deposit back.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I knew prior to going to the dealership that I would need a co signer and had already arranged this with my father,  I was upfront about my credit situation and still owing on my current vehicle at that time.  It was very clear all along that my father was to be the co signer.  I was never aware that they were putting my father as the buyer, nor was he or would never have agreed to it, because they knew that my father was well able to make the deal happen at another dealership if they were unable to give us the price we asked on the new vehicle and a fair value on my trade in.  This was very important that he be the co signer, because I am a business owner and this vehicle has to be owned by me for business purposes, and it is now reflecting his credit, while he is trying to purchase a house.  Even at the end of them having me sign the paperwork, I questioned (Jonathan, as to why was my name on certain signature lines and my fathers were on lines where I was signing my name, he went to the finance office and came back to say that "it didn't really matter, as long as I sign and my father will then sign when he gets paperwork in mail". The deal was signed by me on 7/11/15, which was a Saturday, I was there until the dealership closed for the day.  The paperwork was not [redacted] out to my father that day.  My father received the paperwork that upcoming Tuesday 7/14/15, he sent it back the next day.When my father received the paperwork, he called me asking me what was going on with the paperwork, he was almost certain that it seemed as if he was the buyer.  I assured him that he wasn't, as that was what I was being told.I know that they received the signed paperwork back from my father by the end of the following week.  I spoke with them and they confirmed that they had the paperwork,  I was calling them because I wanted to know when I could come pick up my permanent registration.  And when would they be refunding the $100.00 that was owed to me.  Each time, I was directed to a different person, the original salesman was no longer working there.  They would say they were going to process the refund and the registration and let me know when I could pick it up.  This went on for the entire following week and no one would ever call me back.  So on 7/29/15 I drove back up there to get a clear answer.  This is when I met with [redacted] ( who mentioned that he was the owners son).  I asked him why was it all seeming that my father was the buy and I was the co signer.  He said let me pull your paperwork and I'll be back to let you know.  I also asked him about the refund and the registration.  So he went to look into all of it.  He came back with a file, that I could see clearly ( buyer-with my fathers name) I was in awe.  He explained to me, that "this is the new way that all the banks only accept it, the person who has the most income is the one who is the main name and then the other person is the co signer.  I told him I think that is absolutely ridiclous and what way is that to do business, to leave that particular part out during the whole deal ( I was there on 7/11/15 from (9am until they closed at 5pm, with my daughter, making phone calls back and forth with my father, ready to walk out of there when they were going back and forth with the pricing. Which was when they ran and got the ** ([redacted]), in which he did whatever he had to to make the numbers work. I also made it real clear to the ** that my father was not going to CO SIGN if he was not happy with the deal, again no mention that my father would be the actual buyer.) After going back and forth about this, he did refund the money to my bank account and then handed me the registration at which time I noticed that they had my fathers address on it, which is in another state from me and would be incorrect for my registration.  When I told him, he said they would have to re process it.  I was not happy, he said "no worries, I live in [redacted] and will drop it off to [redacted] once it comes in).  So, I left that day, very unhappy.  I made this very clear to [redacted], he gave me his card and told me if I have any questions or concerns, please call him and he will take care of it.I waited until the following Monday 8/3/15,  to follow up with him about the correct registration, he said it wasn't in yet. At this point I had received in the mail, dated 7/29/15 a letter from the bank for repossession.  I asked [redacted] about this and he explained about the 30 day pay off, so that it should be getting paid off by 8/11/15 or that would be when payment would be processed towards the trade in vehicle, he never stated anything about a delay due to paperwork because they long had the paperwork returned and signed.  The dealership is correct, I had not paid June payment that was due on the 25th because I knew I was trading it in and I specifically asked if I should make that payment, I was told no because it wouldn't make a difference on the loan.   I called him back the next day.  He said, the registration was in, however he would be in meetings all day on Wednesday and Thursday and that he would drop it at my house on Friday 8/7/15, he said if I wasn't home, was it ok if he put it in my mailbox, I told him yes.  Friday came and went and it was never delivered and he never called to tell me what happened.On Monday 8/10/15, I called the dealership. Now I was directed to a man named Sherman.  I explained everything to him, he heard it all.  I told him about all of my frustration and everything that I had been told.  He assured me that he was going to look into everything and get back to  me as soon as he figured out what was going on.  He returned my call the following day,  he said that they had mailed out my registration that day and he said that [redacted] wasn't sure why I thought he was going to drop it off.  I couldn't believe it and how convenient now [redacted] was no longer available to talk, and I said that to Sherman. He was very apologetic, but that did not change what I had went through and I told him I appreciated his help.  I asked him if he knew when I would receive the bank paperwork on the truck because to this point I still had nothing from the whole deal, which would only make sense, since in reality I wasn't and still am not truly the sole owner of the vehicle.  He told me he would look into it and get back to me.  I also asked him what he knew about when the trade in vehicle would be paid off because I was getting repossession letters, so he was going to look in that as well.He called me back to tell me that I they ( the dealership would send me a copy of the loan paperwork, he said that he spoke with the finance department and that they would be sending out payment towards the payoff loan within the next few days.  He assured me that even though it would take the bank several days to process it, my loan would state paid off on whatever day they made the payment.  I asked him what day specifically would they make payment and he said he couldn't tell me but within the next few days.  Although, previously I was told that they keep track of all dates on everything.  I finally received the registration in the mail on 8/15/15, to only see that all that was done, was my fathers address was whited out and I was sent a paper to fill out to send to the [redacted], they could have done that when I was there on 7/29/15.But at this point I was just happy to have the registration since the temporary one I had expired on 8/13/15, which I told Sherman and he said that was ok because the permanent one was in the mail.  Now, I just wanted and needed the trade in vehicle to be paid off.  I was checking the loan account everyday.  In the meantime, my credit score dropped substantially due to this.I have finally received a letter dated 8/26/15, that the trade in vehicle was paid off.  So, my question is to whoever can help me, what do I do about my credit now and what do I do about the fact of my father being the buyer?
Sincerely,
[redacted]

Dear Mr [redacted]We are sorry for your experience in this process. We have offered to install a aftermarket satellite radio system at no cost in your current vehicle and you did decline responding to the original complaint. We would like you to be happy. When you came in and requested an even swap...

into a new vehicle we could not accommodate you because vehicles do depreciate. We then proceeded to try to find you a vehicle that you wanted and there were no vehicles out there that met your wants or needs so we were waiting for a incoming vehicle. We did put a hold on the vehicle for you but since the time it took for the vehicle to come in and the current pre owned market conditions your trade had taken a very large swing in depreciation due to the next model year. We still have the vehicle in stock and would really like to have you as a customer. The numbers just have to make sense for both parties. As to Filippo our general manager being short with you once you mentioned a attorney we apologize if he was quick to get off the phone. Our staff does not handle legal matters, they get forwarded to our legal team. Once again very sorry for your experience and if there is something that could be done to help you achieve your goal we would like to do anything within reason to make you a happy customer again.  Central [redacted]

Dear Mr [redacted]
We are sorry for your experience in this process. We have offered to install a aftermarket satellite radio system at no cost in your current vehicle and you did decline responding to the original complaint. We would like you to be happy. When you came in and requested...

an even swap into a new vehicle we could not accommodate you because vehicles do depreciate. We then proceeded to try to find you a vehicle that you wanted and there were no vehicles out there that met your wants or needs so we were waiting for a incoming vehicle. We did put a hold on the vehicle for you but since the time it took for the vehicle to come in and the current pre owned market conditions your trade had taken a very large swing in depreciation due to the next model year. We still have the vehicle in stock and would really like to have you as a customer. The numbers just have to make sense for both parties. As to Filippo our general manager being short with you once you mentioned a attorney we apologize if he was quick to get off the phone. Our staff does not handle legal matters, they get forwarded to our legal team. Once again very sorry for your experience and if there is something that could be done to help you achieve your goal we would like to do anything within reason to make you a happy customer again.  
Central [redacted]

Complaint: [redacted]
I am rejecting this response because Central Auto Group is being untruthful in their response and the car was misrepresented to us. My wife and I specifically requested that the new vehicle have [redacted] satellite radio due to our plans to travel. The [redacted] that we traded in had satellite radio; therefore, we wanted the same in the new [redacted]. The saleman, Robert D[redacted], told us that the model we were purchasing had a satellite radio and showed us the radio screen in the vehicle which indicated XM radio. Unfortunately, we tried to activate the satellite radio the next day with no success. We called the dealer and were told that the [redacted] did not have satellite radio, but we would need an accessory that would allow satellite radio reception. We were also told that as soon as it came in, they would call us and install it at no charge. I checked the internet and learned that there is no satellite radio accessory available for our model 2016 [redacted]. It was only available for the 2015 [redacted].  I called Robert D[redacted] to inform him of the problem. Robert asked me to give him some time to find a replacement in-dash after market radio, which they would install at no charge. Robert called back the next day and informed me that no radio is available for the [redacted]. We were than asked to wait for the accessory believing that [redacted] would have it available soon. Mary, my wife, and I expressed our dissatisfaction for the misrepresentation that occurred, and that while waiting for the accessory, we would be using the car and putting mileage on it. We clearly told both Jason and Robert that since the [redacted] was misrepresented, we did not want the car. The sales manager, Jason S[redacted], told us not to be concerned about the mileage and to please give them time, which we did. By the end of August, the accessory was still not available. I called Jason S[redacted] at which time he informed me that if we were willing to pay an additional cost, he would order a [redacted] which would have what we wanted saying that he wanted us to be happy. I agreed  but it would depend on the actual additional cost. I met Jason at the dealership. He showed me the printout of the [redacted] that he was ordering for us. He also informed us that he applied all rebates and any other promotional discount available from [redacted] plus our trade to reach the additional cost of $1,147.00 plus taxes. I agreed to the offer. Jason also told me that it would take a few weeks for the vehicle to arrive. By November and after numerous inquiries, the vehicle was still not here. My wife and I met Jason at the dealership on November 7, 2015 and, again as many times before, expressed our concern that we were using the vehicle putting mileage on it. Jason assured us that we would not have any problems and that the vehicle was in Baltimore and would be here soon. At that point, I requested that we sign a sales order and give a deposit for the new [redacted].  Jason asked Alejandro N[redacted], Salesman, to write the order and take the deposit, $500.00, which Alejandro did. The sales agreement, was completed referencing the trade in, the new vehicle, and the balance of $1147.00 plus taxes, etc. I have in my possession all documents supporting my statement.[redacted]Dear [redacted] :This message is in regard to your complaint submitted on 12/18/2015 against Central Auto Group.  Your complaint was assigned ID [redacted].Revdex.com has received a message from the business regarding your complaint. Please review this information below and provide Revdex.com with a written rebuttal. All responses with be copied to the business for their review.Please provide your response within 7 calendar days so as to avoid closure of the complaint as assumed resolved.Sincerely,[redacted] Manager, Marketplace OperationsMESSAGE FROM BUSINESS:Dear Mr [redacted]We are sorry for your experience in this process. We have offered to install a aftermarket satellite radio system at no cost in your current vehicle and you did decline responding to the original complaint. We would like you to be happy. When you came in and requested an even swap into a new vehicle we could not accommodate you because vehicles do depreciate. We then proceeded to try to find you a vehicle that you wanted and there were no vehicles out there that met your wants or needs so we were waiting for a incoming vehicle. We did put a hold on the vehicle for you but since the time it took for the vehicle to come in and the current pre owned market conditions your trade had taken a very large swing in depreciation due to the next model year. We still have the vehicle in stock and would really like to have you as a customer. The numbers just have to make sense for both parties. As to Filippo our general manager being short with you once you mentioned a attorney we apologize if he was quick to get off the phone. Our staff does not handle legal matters, they get forwarded to our legal team. Once again very sorry for your experience and if there is something that could be done to help you achieve your goal we would like to do anything within reason to make you a happy customer again.  Central [redacted] accessory was still not available
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  That was not what was told to me when I received a call from Sales Manager. I was told that "[redacted]" made a $2,000. error and also that I owed outstanding property taxes on the lease vehicle, which I was aware of and mentioned to salesman while discussing deal. Outstanding property taxes amount to maybe $218. and were going to be paid off on next lease payment this month. So, with that said the dealership is lying about what was said to me. I was never asked to give them the property tax to settle the discrepancy, instead it was a mad dash to take the new vehicle back! 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Review: I was intimidated and assaulted when after disagreeing with the hidden fees and finding out the salesmen lied to me I requested my deposit check back and attempted to leave with my paperwork. not only false advertisement but the salesman lied to me and when I questioned the financing they were trying to pull the woman became aggressive and threatening. scared the [redacted] out of me. I finally reach my car as I was calling the bank to stop payment on the check, the woman fianlly stopped grabbing at me when I told my bank to call 911. as im trying to drive away they sent the biggest meanest man out to try and stop me from leaving...I thought I was going to have heart failure. I have perfect credit and could afford the original agreed payment but they were trying to increase it by 50$ along with the price of the car....as im writing this im still shaking from the experience

Desired Settlement: DesiredSettlementID: Not applicable

I want something done or some resolution as I still dont know what they plan to do with my check or personal information

Business

Response:

Business Response /* (1000, 5, 2013/07/11) */

Mrs. [redacted] has already stopped payment on her check. As for her complaint, we find that it is an exageration of what happend. When Mrs. [redacted] was signing her paperwork, she complained that the amount financed was not the same from which she thought. The difference was the Sales Tax and Regestraion fees. These are monies that we cannot change. Everyone has to pay Sales Tax and Regestraion fees whether it is through us or them directly.As for the claimed assult, Mrs. [redacted] left our finance office with dealership paperwork and was never assulted. The manager simply touched the paperwork in Mrs. Mosers hands, and not even forceful enough to get it becuase Mrs. [redacted] left the dealership with the paperwork. This by law is dealership property. Mrs. [redacted] has no reason to worry about her personal information. We are an upstanding organazation and very professional.

Review: I purchased a car from Central Autogroup in Plainfield CT. I traded in a vehicle when I made my purchase. I received a bill from the finance company for the car I traded in. I received the bill only a week after I traded in the car so I assumed the bill I was receiving was sent prior to the payoff being received. The following month I received a second bill, now two months worth of payments past due. I promptly called the finance company and explained that I traded in the vehicle 2 months ago. They informed me that they had not received any payments on my behalf, especially not from any dealership. As soon as I hung up the phone, I called Central VW and explained what I had uncovered and asked for them to verify the check. I spoke to [redacted] the sales manager and he assured me he would get back to me.By the following day at 10:00 am, still no one had called me back. I called the dealership again, and this time spoke to a [redacted], who informed me he would look into it and get back to me. I was looking to find out where the pay-off was sent and what day is was sent. By 4:30 pm still no one had gotten back to me to give me two very simple pieces of information. The finance company is going to be reporting this delinquency to the credit agencies. This dealership cannot seem to explain where and when the check was sent nor can they give me the courtesy of calling me back with even a simple update.I would suggest that this dealership be avoided since they cannot seem to organize the simple process of mailing a check to pay-off a vehicle when trading them in.Desired Settlement: I am frustrated with their handling of the trade in of my vehicle, and the impact their lack of responsibility is going to have on my credit. I want a written apology for the way they have neglected to resolve this problem, their constant lack of follow-up after it is promised, and an explanation of why they are not able to provide to me when a check was mailed the finance company and to what address. and $1,500.00 for my time to resolve what they should have done.

Business

Response:

The customer has been contacted and explained to that a check was mailed out. He spoke to the office manager and understands the process. He was given the information.

Review: In 2012 I bought a cobalt from Central Ford in [redacted], with an extended warranty over the past few years this car has been in for service for multiple issues but the main complaint was a misfire on cylinder 2, brought in over 12x for the same issue to the point that I spent most of the past 3 yrs in a loaner car because it took them about a month each time to get my car back to me, kept telling me they have to send it to [redacted] because they are a ford dealer and don't have the right equipment to diagnose and fix the car properly, I was told several times by the service department that this car is most likely a lemon, on 10/15/15 they took my car back in for the same issue a misfire I got my car back on 11/5/15 and was told it was fixed 11/6/15 less than 23 hours later my check engine light was back on, they refused to take my car back in for service because I owed 109.00, my emissions was due on 11/12/15 in which the car failed, at this point I was pissed and upset with the service dept. on how I was being treated that I went in to speak with someone higher up about my issues, at this time they agreed with what the service department have been saying for the past 8 months that this car is a lemon and I need to get out of it, I love my cobalt and didn't want to give up my car but they convinced me that it was a lemon and after all the $$ I spent trying to fix this car I agreed to walk away from it, I did purchase a brand new car from them on 11/12/15 because after all its not there fault that the car I purchased in 2012 was a lemon right? well since then I have been driving around in a brand new unregistered car because they haven't transferred the registration yet, but yet I see my ole car the cobalt driving around [redacted] today 11/17/15 still registered to me, I look at the used cars they have and see the cobalt listed for sale, mind you I cried when I left central in the new car because its not what I wanted but I had to get out of that lemon that I loved so much because central couldn't fix it.. less than a week later its fixed and for sale after 3 years of running around with the service Dept trying to fix it when I had it but they couldn't fix it, or did they put a band aid on this lemon and now trying to sell it ??? I am pissed and hurt by the actions of this dealership and service department, I gave up on a car that I loved so much just so they could make a buck, they are heartless and don't care about anyone but them selves , I am very dissatisfied and out a lot of money that I dumped into this car trying to fix it, I am not the only person that has been treated unfairly at this dealership, I have many other people complaining on my facebook post as well, I really feel they took advantage of me from the beginning back when they sold me the car and then I really feel the service Dept. took even more advantage of me and kept charging me over and over again when the car was being brought in for the same issue sometimes within a week apart to days, on 11/9/15 they were very rude to me, even the supervisor snapped at me and said we don't work for free, pay the bill and we will service your car until then we cant help you, even thou he gave me 30 days to pay this balance. I am a single Mother of 3 struggling everyday to put food in my kids mouths and I have paid all my bills with them immediately apon receiving my car back and they wouldn't work with me at all, again I loved my cobalt and I took very good care of it and to see them advertise it for sale less than a week later and after all the issues it had when I had it and me spending a lot of money trying to fix it and them telling me its a lemon for them to keep it, fix it which mind you they said they couldn't do in less than a week.Desired Settlement: If they did take advantage of me all these years, I want reimbursement for there fake work, im sorry but resetting the computer isn't fixing a car, and if they didn't fix the car, I don't want to see someone else get screwed over like they did to me

Business

Response:

First off this vehicle was purchased in 2012 and was purchased used. A used vehicle does not qualify for lemon law. Every time the vehicle was brought into the service department Ms. [redacted] was provided with a FREE loaner car for her use. Additionally the new vehicle is in fact registered and the only reason it was delayed was because Ms. [redacted] owed back taxes to the state and under the new DMV laws we don't control that. Lastly her old vehicle is not resold it is currently in our inventory. We only attempted to assist this customer in the purchase of a new vehicle because that's what she wanted to do. She moved forward with the new purchase under her own free will.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Regardless if I bought a used vehicle in 2012 and it does not qualify for lemon law, I was led by the service department that with all the issues it was having it was a lemon from the day I bought it, The supervisor Tim even said to me that if I want to pursue the lemon law or some other kind of action that he would back me up with any paper work if needed, Central Ford sold me the Vehicle with a warranty and I purchased an extended warranty. If they can sell a Vehicle with a warranty they should be qualified to fix it. I returned the Vehicle on many occasions to have the issue fixed and every time it was unsuccessful. The last few times I brought the vehicle in for the misfire was on 4/8/15, 7/1/15, 8/12/15, 9/30/15, 10/14/15, and none of these times was the issue fixed, I was led by the service Dept. into believing this car is a lemon by statements made to me from a couple of the employee's. I became anger, hurt , and feeling like the Service Dept was taking advantage of me that I seeked to speak with someone of higher Authority and I was led on by this individual who I thought was helping me into also believing this car had issues and that my best interest would be to get out of this car, which yes on my own free will I did lease a brand new car threw Central Ford, even thou I really didn't want to because I truly loved my cobalt and I made every attempt to fix this car and spent a good amount of $$ doing so but was unsuccessful. I did owe taxes and they were aware of this so why did they let me leave with my plates from the cobalt on the new car instead of putting dealer plates on until the new car was legally registered? Why after several attempts of fixing the cobalt was it listed for sale less than a week later? ( I do have copies of the listing of the car that they deleted after receiving my complaint) why after all my attempts of getting it fixed was it unsuccessful? how is it that they can fix it in less than a week after they got possession of it? or did they pretty it up to sell someone else a bad car?

Sincerely,

Business

Response:

This is our final position on this issue.

Review: My wife and I had the worst experience buying a new car at Central Auto Group. We bought a [redacted] which was supposed to have a [redacted] satellite radio. The sale person told us that it did. Evidently, after buying and paying for it, the next day we went to set up the radio for satellite stations and surprise...it did not have it. The model we bought did not have a [redacted] radio. The dealership told us that we needed an accessory, but they would install it at no charge. Well, the accessory is not available either. We agreed to pay for a replacement [redacted] which had the satellite radio at an additional cost, of course! My wife and I gave the dealership a deposit and signed a sales agreement for the new [redacted]. It arrived after 2+ months of waiting. Today, I was informed that it would cost more money for the replacement [redacted]. I informed the dealership that we had a signed agreement and a deposit on the [redacted] which was legal. The general manager, Fillipo, told me to talk to their law[redacted] and hung up the phone! Needless to say, we will pursue this legally. In all my years, I have never had such a rude and unethical experience purchasing a vehicle.Desired Settlement: My wife and I want to the [redacted] which was ordered for us at the agreed extra cost. We have given the dealer a $500.00 payment and we are willing to pay the balance owed per our signed sales agreement.

Business

Response:

Dear Mr [redacted]We are sorry for your experience in this process. We have offered to install a aftermarket satellite radio system at no cost in your current vehicle and you did decline responding to the original complaint. We would like you to be happy. When you came in and requested an even swap into a new vehicle we could not accommodate you because vehicles do depreciate. We then proceeded to try to find you a vehicle that you wanted and there were no vehicles out there that met your wants or needs so we were waiting for a incoming vehicle. We did put a hold on the vehicle for you but since the time it took for the vehicle to come in and the current pre owned market conditions your trade had taken a very large swing in depreciation due to the next model year. We still have the vehicle in stock and would really like to have you as a customer. The numbers just have to make sense for both parties. As to Filippo our general manager being short with you once you mentioned a attorney we apologize if he was quick to get off the phone. Our staff does not handle legal matters, they get forwarded to our legal team. Once again very sorry for your experience and if there is something that could be done to help you achieve your goal we would like to do anything within reason to make you a happy customer again. Central [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because Central Auto Group is being untruthful in their response and the car was misrepresented to us. My wife and I specifically requested that the new vehicle have [redacted] satellite radio due to our plans to travel. The [redacted] that we traded in had satellite radio; therefore, we wanted the same in the new [redacted]. The saleman, Robert D[redacted], told us that the model we were purchasing had a satellite radio and showed us the radio screen in the vehicle which indicated XM radio. Unfortunately, we tried to activate the satellite radio the next day with no success. We called the dealer and were told that the [redacted] did not have satellite radio, but we would need an accessory that would allow satellite radio reception. We were also told that as soon as it came in, they would call us and install it at no charge. I checked the internet and learned that there is no satellite radio accessory available for our model 2016 [redacted]. It was only available for the 2015 [redacted]. I called Robert D[redacted] to inform him of the problem. Robert asked me to give him some time to find a replacement in-dash after market radio, which they would install at no charge. Robert called back the next day and informed me that no radio is available for the [redacted]. We were than asked to wait for the accessory believing that [redacted] would have it available soon. Mary, my wife, and I expressed our dissatisfaction for the misrepresentation that occurred, and that while waiting for the accessory, we would be using the car and putting mileage on it. We clearly told both Jason and Robert that since the [redacted] was misrepresented, we did not want the car. The sales manager, Jason S[redacted], told us not to be concerned about the mileage and to please give them time, which we did. By the end of August, the accessory was still not available. I called Jason S[redacted] at which time he informed me that if we were willing to pay an additional cost, he would order a [redacted] which would have what we wanted saying that he wanted us to be happy. I agreed but it would depend on the actual additional cost. I met Jason at the dealership. He showed me the printout of the [redacted] that he was ordering for us. He also informed us that he applied all rebates and any other promotional discount available from [redacted] plus our trade to reach the additional cost of $1,147.00 plus taxes. I agreed to the offer. Jason also told me that it would take a few weeks for the vehicle to arrive. By November and after numerous inquiries, the vehicle was still not here. My wife and I met Jason at the dealership on November 7, 2015 and, again as many times before, expressed our concern that we were using the vehicle putting mileage on it. Jason assured us that we would not have any problems and that the vehicle was in Baltimore and would be here soon. At that point, I requested that we sign a sales order and give a deposit for the new [redacted]. Jason asked Alejandro N[redacted], Salesman, to write the order and take the deposit, $500.00, which Alejandro did. The sales agreement, was completed referencing the trade in, the new vehicle, and the balance of $1147.00 plus taxes, etc. I have in my possession all documents supporting my statement.