Central Auto Group

Review: I bought a brand new [redacted] on December 13, 2014. At this time, I was given only one key by sales person but was told when registration was complete I would receive the second key. It took a few days for my registration but when it was complete, I asked my sales person for the second key. At this time, he said he couldn't locate it but would call me within a day or two. He was sure he had it. I had to call him and text him several times. The first time I was told he still couldn't find it and would have to order me a new one. The second time I called him he told me the key was on back order. The third time I called him he asked for my address and said he would have the key mailed to my house. In all this time, I knew he was bluffing me and just trying to get me to finally leave the issue alone. I know these keys are pricey and do need two keys for my vehicle. After this, I decided to go above him and contact his manager. His manager called me at the end of February and assured me he would look into this issue and I would get my key no matter what. I have since then not heard back from him after several attempts. I am hoping someone can help me get this resolved. I am so frustrated I will not return to that dealership nor refer anyone I know there.Desired Settlement: All I would like is a second key to my brank new vehicle

Business

Response:

I spoke to the customer when I was made aware of problem. Per my instruction the customer is coming back for her second key this week. This will correct the problem the customer has experienced.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Sincerely,

Review: I purchased a [redacted] on Sunday Sept 2, 2012. On Monday, Sept 3, 2012 I heard an advertisement on the radio advertising free gas for a year if you purchase a vehicle in September I called the next day spoke to a manager about not getting the gas for a year offer and the poor treatment I had received. He said they owed me $1,200. The next day another manager called and asked what happened. He said they owed me $1.150. The next day another manager called and said they owed me $400. I questioned him, asking what was going on. I spoke to the salesman [redacted]. Apparently the sale staff did not know about the promotion. He said the check the check for the full amount would be mailed. Still no check. The check is on the owner's desk ready to be signed because is is off for a few days. Still mo check. I called and left a voice mail with the owner. After the second message he called me back and he was very rude. He was in the business of make money. After a long conversation he said that he would look into the issue. I still did not receive a return phone call or refund. I called and this time I spoke to [redacted]. He told me that I took the deal and wanted to compensate me with three free car detailing s, but no money I called [redacted] and complained.The radio is plastered with advertisements for Central Auto and they can not give me the money that I am owed.Desired Settlement: I would like the $1,250 that is owed to me. I would also like Central Auto Group cited for false advertising claims

Business

Response:

First and formost, the gas program started after customer purchased the vehicle. Also, certain rules apply to the gas program that the customer did not qualify for as part of the deal. Central made an attempt anyway to satisfy the customer by offering same free futrure service. In closing, this purchase took place two years ago.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I want my gas refund. It does not matter that this occurred almost two years ago. Central Auto Group needs to take responsibility for their error. I was at no time told that I was not eligible for the rebate. I was told that the sales staff was unaware of the September promotion. I don't want a deal. I want the money that is owed to me. The sales and management know that they are in the wrong. That is false advertising. I have copied and pasted an e-mail that I received in regards to the gas promotion. It says that all vehicles are eligible for the rebate,

Sincerely,

Review: First, they decided not to tell me that my dad would not be the actual co-signer as was specified throughout the whole deal, I only found that out when I got the registration with his name on it and then I had to drive to them to fix it. It still isn't complete, I had to send in for the change of address on the registration. Now, I have received a letter for repossession of the vehicle that I traded in on July 11, 2015. I already called them once about it and I just received the 2nd letter that my account is in default. Now its on my credit report as delinquent 60 days. Every time I call them, I get the run around and never get the truth. I don't know what to do at this point and wonder when and if they are paying of the vehicle that I traded in, that they took possession of.Desired Settlement: To pay off the vehicle that I traded in and clear my credit report. They should also be held accountable for such business, this is not how customers should be taken care of.

Business

Response:

First, this customer was unable to get bank approval without the father going on the paper as the intial signer. Second, the paperwork had to be mailed to the father for his signatures and that took and extended period of time. Lastly, this trade was in fact paid off and our check has cleared from where the trade was financed through ([redacted]). This pay off was within a 3 week period and only after the paperwork on the new vehicle was received back and funding on the new contract was received. This customer states that she received a letter from the finance company saying she was deliquent for 60 days? It is obvious she didnt make the payment on her vehicle the month prior to trading it in.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I knew prior to going to the dealership that I would need a co signer and had already arranged this with my father, I was upfront about my credit situation and still owing on my current vehicle at that time. It was very clear all along that my father was to be the co signer. I was never aware that they were putting my father as the buyer, nor was he or would never have agreed to it, because they knew that my father was well able to make the deal happen at another dealership if they were unable to give us the price we asked on the new vehicle and a fair value on my trade in. This was very important that he be the co signer, because I am a business owner and this vehicle has to be owned by me for business purposes, and it is now reflecting his credit, while he is trying to purchase a house. Even at the end of them having me sign the paperwork, I questioned (Jonathan, as to why was my name on certain signature lines and my fathers were on lines where I was signing my name, he went to the finance office and came back to say that "it didn't really matter, as long as I sign and my father will then sign when he gets paperwork in mail". The deal was signed by me on 7/11/15, which was a Saturday, I was there until the dealership closed for the day. The paperwork was not [redacted] out to my father that day. My father received the paperwork that upcoming Tuesday 7/14/15, he sent it back the next day.

Review: On November 1 6, 2013, [redacted] and [redacted] contacted Central Auto for a quote on a new 2014/2015 [redacted]. The same day at 1:46pm EST, [redacted] contacted us via email (we have copies of all the emails) to tell us they had a vehicle that matched our request. She stated we should contact [redacted], Sales Mgr to discuss our requirements with him. We sent specs of what we were looking for to [redacted] at 1:59pm EST on the same day. [redacted] sent us a quote via email as follows:

"We have a 2014 [redacted] with a MSRP of $26,985. My manager has discounted and rebates have been included for a selling cost of $18,999 for this vehicle. We will still need to see your trade vehicle, that you will be bringing in on Thursday at 7pm so my manager can take a look at it and give you the best trade allowance possible.When you arrive, I will meet with you. My manager [redacted] will be available as well as a [redacted] specialist. We are located at [redacted]. I look forward to meeting with you both. Enjoy your evening. [redacted]."

We could not get to the dealership until Sunday, 11/23/14 and spoke with [redacted] on 11/22/14 to confirm that the car was still available and if Sunday at noon was acceptable. [redacted] told us that the car was available and Sunday was fine.

On Sunday, 11/23/14 we arrived at the dealership at 12:15 pm EST. [redacted] was not available but her manager, [redacted], was available. We showed the email from [redacted] to [redacted] and to the "[redacted] specialist," [redacted]. He asked if we had driven the [redacted] and we stated we had but would like to see the car we would be purchasing. [redacted] went and got a Silver [redacted] and pulled it up so we could see it. We gave he and [redacted] access to our trade in, a 2012 [redacted]. We also gave him our pay off info from [redacted] stated that [redacted] would determine the trade in price. We asked to test drive the vehicle we would be purchasing. [redacted] took more info from us as well as a copy of [redacted] license and walked us out to the [redacted] he had just parked in front of us. We again confirmed the email from [redacted] and the price we could pay. He stated he understood.

We drove less than 1 mile from the dealership and [redacted] asked if GPS was included in the vehicle. [redacted] stated, "Yes, the car we were test driving did have GPS, however the MSRP on this vehicle was $30K+ and the car we were emailed had an MSRP of $26K+."

We asked why we were driving a vehicle that was not the one we had been quoted and promised. [redacted] told us they had ,"JUST sold the car which we were emailed about."

The old "Bait and Switch" lie.

We immediately went back to the dealership. We asked [redacted] and then [redacted] why [redacted] had told us that [redacted] had a car available when it was already sold. We did not get a response. We asked [redacted] and [redacted] why they would have us drive a vehicle which was not one that we were ready to purchase and was $5000 more than what we had been promised via email from [redacted] and [redacted] and more than we could afford to pay. They stated they would work the numbers with us.

We stated we were not there to work numbers, we were there to see the vehicle we were promised via email and on the phone with our numerous conversations with [redacted] who is speaking on behalf of [redacted], her manager.

[redacted] told us to come inside and run the numbers and he would see what he could do it. He stated he could try to get another car at the price he had promised to us. [redacted] stated that [redacted] told him to bring up that car which was $5000 more expensive than what we had been promised.

We did our due diligence by calling, emailing and speaking with [redacted] numerous times in order to not waste hours and hours of our day driving to a dealership to only be lied to. [redacted] is dishonest.

We believe that this dealership and [redacted] in particular broke the law by advertising via email a vehicle that didn't exist. Further we are contacting the [redacted]'s office to make sure they are aware of these fraudulent practices.Desired Settlement: We are requesting an apology from [redacted] as well as the owner of this franchise. Further, we expect to receive the vehicle we were promised at the price we were promised with a fair trade in value for our [redacted].

Business

Response:

The vehicle that the customer was told about was sold the day before they arrived at the dealership. They were offered a test drive in a [redacted] and were told that it was not the same car but a more expensive one. The important thing was to let them drive a [redacted]. we told them that we could locate another one that fit the price we had quoted. The customer became irate and very unreasonable. We have done everything to try and accomidate these people but they would rather fight back and forth.

We wish these customers luck with their purchase and sorry we cant help them any further.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The owner called today to tell us that he would honor the email sent by his employee and would get us the car which was promised to us by his sales manager [redacted]. He also stated he would have the vehicle that we would purchase available to test drive before purchase. Further, he stated the following: "People purchase vehicles from him ALL THE TIME without test driving them." We are not people who spend $19K without seeing what we are purchasing. Now, in this response to the Revdex.com, this dealership states they are not going to honor the promise made earlier today to get the car that was promised to us by the owner. We are contacting the [redacted]'s office because there is false advertising via email and the owner made a false promise to me today. The purchasing public needs to be aware of the fraudulent practices at this dealership. It will be interesting to see the depositions of this dealership re:the car which miraculously was sold the day before we were advised to come in. Further, we are having our attorney find the address of employee, [redacted], who sent us the email and was miraculously fired only days after sending us the email about the car which was available to us on Sunday w/ the MSRP of $26K+. We will get info about the fired employee's knowledge of illegal and unethical practices by the owner. There are extreme fabrications and we will follow this situation to resolution. We are grateful to the Revdex.com for their follow up with this situation.

Sincerely,