Central Truck Driving School

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I'm rejecting, because while I was able to get a refund from the seller for the purchase price of the item, I am still not able to remove the case from the phone with risking damage to the phoneI was told by Aduro that I "should be able to hold the case horizontally and gently push it out from each corner." It's not, it has a death-grip on the phone
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please have customer email our customer service department with a photo of the defective unit that has been removed from the mobile devise to help expedite the replacement process. Please note that we do not process any replacements are received under the company policy

Hello, We apologize for the inconvenience as we encountered technical difficulties with our email portals, his replacement has been placed and customer should receive confirmation email in less than hours Thank you

Hello, Attached you will see order including date of when an email was sent to confirm replacement including tracking infoSometimes email will appear in spam but will resend to customer. Thank you

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received a response from the company regarding the replacement of the charger
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Hello,I requested a label because I started having the issue with the screen protector in the first month and it progressed and got worseI don't think I should have to incur an additional cost for this, then not have any protection on my phone screen while I wait for the company to receive, remedy and then replaceI also requested times for the company to have a manager contact me to discuss concerns to which no one complied.Thanks and I look forward to resolving this as soon as possible
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello, We apologize for this and our warranty department policy is to replace products within a year because our company offers a limited warranty as advertised on our website ***, we will go ahead and brings this matter up to date with Amazon to clarifyWe will also
send out a replacement to our customer. Thank you

Hello, We apologize for the inconvenience as we encountered delays with our email portalsWe will be sending out a replacement to customerCustomer will receive tracking information by email. Thank you

We could not locate any previous email inquiries using the email address or name provided Our Customer Service team has reached out to the Customer through email to help assist with the replacement for this product. A case has been created # *** for this customer

Revdex.com:
I have did as the business said and submitted photos of the defective screen caseI am waiting for a final resolution which would be a replacement
Sincerely,
*** ***

Hello, We have received confirmation that the customer (*** *** has had her replacement deliveredThe following is her tracking number via DHL: *** ***
Thank you

Hello, The link I have provided below estimates the delivery date will be September *** 2016***Thank you

Revdex.com:At this time, my complaint, ID *** regarding Aduro Products has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Aduro Products regarding complaint ID ***.Sincerely,*** ***

Hello , Our product is a tempered glass screen protectorOur product does help as an extra layer of protection to your devices screenBut that does not mean it can protect it from big falls or any other extra added impact that can be with excessive force .Also if the device gets hit on a corner
that can cause a damage to your screen Our screen protector cannot save that either.I am sorry thescreen brokeWe do feel badUnfortunately we cannot cover the screens cost as I am sure you understand that daily we would get emails demanding that even if our screen protector was not on the device There is no way to know how the screen brokeI would like to be clear our screen protectors did not break the device Placing a tempered glass on your device will not break the device the impact of a fall will Our warranty is clearly stated on the packageLet me know what I can do for youIf you would be interested in a replacement , we would be more than happy to help you Please advise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do appreciate Aduro replacing my case The original one was purchased at the end of 2013, and the space bar and a few keys no longer worked less than a year later The new replacement was sent early (receipt in attachment)I emailed and was confirmed that the year warranty applies to my replacement The replacement keypad no longer worked less than a year laterThe replacement that was recently received was to replace the case sent in 2015, which was still under warranty in The replacement case that was sent does not have a shift key on the right sideThat looks different from the one seen online I can't say I'm happy with that Personally speaking, it's hard to type without the shift key on the right side since that's the one I use more often I didn't notice that until I used the keypad on the replacement case Online it still looks like my original case is available, and I've been able to put it in my cart online and able to proceed up to the point of making a purchase I've been able to do that from the time they said it was unavailable Even though it is not my screen that is under warranty, it was the time and hassle it took to get my replacement case, which was under warranty, that I request for my screen to get fixed Given that the replacement case was cheaper ($less on the website) and replacing the glass is around $or so, I do not think it's too much to ask to get that glass replace since it was caused during the 7+ months I did not have a sturdy case Out of the cracks on the screen now, one was caused during the time this case was opened It hasn't been an easy road to get my replacement case either, as you know For the extreme inconvenience (not using the ipad, numerous emails/phone calls, hours online, etc.), I believe it's fair to ask for the repair Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The package does state the warranty only covers the screen protector however that is not stated anywhere on the product description on their website So obviously, you already have made your purchase Before you find that out I still want a refund for the cost of a useless product.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To whom it may concern , We are very sorry to hear that the customers phone did break Our packaging clearly states that we do offer a warranty on the screen protector itself Even in an instance that the screen protector was broken due to the cs usage In regards to this
complaint we feel that the only thing we can do is stand by our warranty Please keep in mind we are talking about broken screens of phones which is a very common occurrence It is impossible to determine how the screen broke , that is why we clearly state the warranty covers the product and not the phone If there is any way I may be more helpful please do not hesitate to contact me directly at ***

We apologize for the inconvenience this has been due to our technical issues with our email portalswe will be contacting the customer to get the replacement out asap. Thank you

Once we receive the product we will be more than happy to send *** *** his replacement