Central Truck Driving School

Hello, We apologize for the delay and have just sent an email asking for proof of purchase so we may send out replacementWe did encounter some technical issues with our email portals but that has now been fixed and have responded to customer. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution will be satisfactory to me WHENI receive the refund
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

The DHL tracking number is not recognized on the DHL website as a valid tracking number.  In order for this to be resolved, a legitimate tracking number, that can be tracked online, needs to be provided.ThanksDave 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Unfortunately we do not reimburse the cost shipping on returns.  We are only able to provide shipping for products which have been purchased within the last 30 days. We have processed a new replacement for this customer on 2/*/16 and customer has been notified through email.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I the response I received I am being directed to a different phone number and email address than what is stated on my packaging or the UPC scan on the packaging. The company that made my product provided me with their phone number (although they do not take calls or return calls) and their email address (which they also ignore), which are the very same that I have utilized in this formal complaint process through the Revdex.com. I purchased this product 10 months ago, not years ago, but the reply states this product has not been under their supervision for a long time. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I have never received one email in response to my emails to this company

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for your help!  I heard from them just weeks after you were involved.  They responded by saying they will be sending a replacement case "[redacted]".  The case will not be resolved until I receive that replacement case.  Furthermore, I requested for them to replace my cracked screen. They have not addressed that part of my request whatsoever yet.  Below was my response to them, and I am awaiting their response.Thank you for sending the replacement case "[redacted]".  What about repairing the cracked screen?  Should I email a picture of my ipad for you to see the 2 cracks? Thank you, [redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello We apologize for this issue once again We will have replacements sent out Tracking number DHL [redacted]Thank you

Hello,  My supervisor will be getting in contact with customer to resolve this issue by tomorrow afternoon. *UPDATED RESPONSE BELOW*I am emailing you to update our last action. After further review, we are unable to provide the customer with her request to repair her ipad screen because that does not fall under our warranty to do so. The customer purchased our Aduro Facio case back in 2013 (with a one year warranty from groupon: included in attachment.) When the customer contacted us after the one year we had the courtesy to honor the replacement one last time. Unfortunately this particular product was no longer in stock and sold out, we did go ahead and replace it this last time with a similar product. However, we are just not responsible for the screen. Our limited warranty is only for our products and that was delivered and received.  Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hello,  We apologize for the unanswered emails as we had technical issues with our email portals. We just emailed to customer directly to send out a replacement. We did try contacting the original email as we needed a picture of the product to issue a replacement that went answered with...

only receipt and not product picture. See attachment. We will honor the warranty, however due to limited we will be unable to replace next time as this product is out of stock and will be have to be replaced by another warehouse.  Thank you

We have advised customer that unfortunately we are unable to assist the customer with a refund as this unit was not originally purchased from us.  This customer will need to contact the company from where this unit was directly purchased to request a refund as we do not have access to purchaser account information.

We apologize for this great inconvenience. We have had some technical issue with our email portals and have been on a delayed response but will resolve this issue within the next 5 minutes. We will be emailing the customer back to offer a replacement for his product.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company's product falsely assured that my phone would be protected by their "Ultimate Screen Protection" (please see attached image). The packaging asserts that the glass protector is strong enough to resist being hit by a hammer. Nowhere, inside or on the outside of the package, does the company include a disclaimer or limitation on the warranty. They simply assert a "Lifetime Protection Guarantee." I believe they are responsible for paying for my damaged phone screen at a cost of approximately $100.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please close out this case as we have provided the customer with a product under the warranty and our records indicate this customers replacement has been delivered.  We did advise customer that it appears as if her package was lost in transit and that we were processing a new...

shipment. [redacted] [redacted] [redacted]Electronic Notification Received: Your order has been processed and tracking will be updated soon

Hello,  We could not locate any previous emails in our Customer Service Support System from this customer. Unfortunately we do not provide refunds under the product warranty.  This customer would need to contact the company from where this unit was purchased to make this...

request. We are only able to provide replacements under the product warranty. An email has been sent to this customer to help assist with Customer request.A case Number has been created [redacted] on 12/**/15

Good afternoon,  We apologize for this delayed response. We have had some technical difficulties with our email portals and have just updated our system. We will be emailing the customer in the next 2 minutes to not only apologize but also replace her Ipad cover. It is always in our best...

interest to keep a good rating and again we apologize.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:In reference to Complaint  ID [redacted], I have finally gotten this issue resolved, but with a lot of resistance on their part. I called, wrote several emails and finally got my answer. The said I shipped them 4 10' Cables and 1 USB charge and said they would only be...

sending that amount because that's what they received. I said to double check.  I sent 3- 10' cables and 2 USB chargers. The items shipped and were received on 5/**/16 and to my surprise they sent what they said they were going to and the extra USB charger per my request.
Sincerely,
[redacted]