Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have been asking for my invoice every single I call two or three time a day since they delivered, they haven't send me the breakdown for what they charged me, I din't know what they are charging me for. And I've been calling to ask for a complaint form for the things they broke, they just don't answare the phone.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
We hired a company called Apollo Relocation Services on 6/**/15 for our move from Milwaukee to Houston 6/**/15. We signed a binding contract for $2096.66 with them and were told they would do our move, but they hired Apex instead. Apex showed up 6/** and disassembled and blanket wrapped our furniture, as required by contract. Once our things were loaded onto the truck, the driver told my husband in very poor English he had to sign a new contract and could not explain why. The new contract was for $2542 instead of the 2096.66 we were told about. He said he could not deliver our things to us if a new contract was not signed. There were additional charges that were not explained, such as "misc. bulky item" for $150, and "long carry fee" for $75, despite the fact we had a sliding patio door in plain view that could have been used to get directly to the truck. Again, this was after the truck was loaded and they would not say what the bulky item was or why they couldn't have used our patio door. They also threatened to not deliver our items if new contract was not signed, so my husband signed it. They said our things should be delivered within 4-5 business days, but the fine print on the back of the contract gave them up to 30 business days. We have called several times since then, almost weekly, and are told by the secretary that she can't see where our things are and she will have a dispatcher call us back but no one ever has. A few times we have demanded to speak to someone who can tell us something and have spoken to Sheila, the dispatcher. Every time she tells us a truck will be coming to Houston the following Monday or Wednesday, but the truck never shows up and if we are able to get a hold of Sheila again, she tells us the same thing about the following week. They have caller ID and now know our phone numbers. The secretary answered the phone "Oh, it's you, hold on" and left us on hold for 10 minutes on one occasion before telling us a dispatcher would call us back. Monday August [redacted] marked 30 business days from the first available date of delivery, which was specified in our contract as 6/**/15. Apex has still not returned our calls or those of our attorney, and we have been living in an empty apartment with an air mattress and lawn chairs for almost 2 months now. They have all of our belongings stored somewhere in Chicago, and will not tell us when or if they will be delivered.
We want our things delivered to us, and we are discussing litigation options with our attorney. We do not think it is reasonable to pay $2500 for the service we have received. Two months without furniture or clothing is not a reasonable expectation for anyone. No one would agree to pay $2500 for someone to take over 2 months to deliver their belongings, especially given the horrific customer service we received, both from the movers as well as from the dispatcher and secretary. Bottom line
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have spoken to Apollo today and they stated that the carrier is mailing out a check on Monday, 4/*/2016. With that being said, I have on three other occasions; 2/**, 3/**, and 3/** been told the carrier would be mailing out a check also. I am hesitant to consider this case closed until I do receive the $800 in overages. Thank you for your cooperation and attention to this matter.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The client received an estimate based on the inventory they stated they were moving. While padded blankets are included in the quote it clearly states glass items and fragile items must be packed properly for transport and that the client will be billed for any materials used which is the case here....
Also the estimate allotted for a certain amount of space or cubic footage and that is what was reserved on the truck for the client. Unfortunately the client used all the reserved space and then some and there was no more available space on the truck. Furthermore the carrier would have picked up the items left over however the client refused to pay for the additional pick up of the items that could not fit on the first truck so that is why the left over goods where not transported. We would happily arrange to have those items picked up and will work with the client on the rate however the carrier cannot do the additional service for free.
inconvenience the customer has experienced. We contacted the Human Resource department for the company that we contracted for her move. We spoke with them and they filed a formal complaint against the mover. The mover has been reprimanded and put on a temporary leave. He will be retrained in areas such as harassment before he is allowed to return to work. As for the delay in delivery, the customer was given an estimated delivery time of five (5) days. As stated in our contract “[redacted]: 6. Based on the load and mileage of your move, delivery may take anywhere from 1-20 business days. West coast1-20. Mid-west 1-20. East Coast 1-20. These estimated windows begin on the first day of the shipper’s availability. Goods may be warehoused before delivery. Any situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional fees. In the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall control. The estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup and delivery locations. Estimated time of arrival is determined by many factors beyond the control of any carrier and Apollo Relocation Services Inc. such as traffic, weather, mechanical, and any acts of God.” As for the incident in which the carrier called the customers grandmother, the customer stated in her complaint that the phone number was off by 1-digit. We do apologize for that inconvenience, however, that is a simple mistake that anyone could make. It is on file that the operator gave the customer claims information via the phone because she called into the company about damaged items. We will have a manager in the Customer Care department email the customer the claims information as well. We apologize again for any inconvenience. Apollo Relocation Services is here to answer any other questions or concerns the customer may have. We await her call. Respectfully, Apollo Relocation Services ###-###-####.
We apologize for any inconvenience to the customer. We set up a two day window in case of traffic, weather, and other customer loads. The customer agreed to the pickup dates of 1/**/16-1/**/16, which the carrier arrived within the agreed upon pick-up date. Prior to the move, our Quality Assurance department spoke with the customer to reconfirm their inventory to ensure no additional items or overages at pick-up. Upon arrival, the carrier noticed the customer had additional items that weren't on the inventory list. According to regulation, the carrier provided the customer with a revised written estimate for the additional cost of the extra items from the customer. Since this job was serviced and the customer never cancelled, they are not entitled to a refund. Customers are only eligible for a refund if they CANCEL their move ten business days prior to their load date, as stated on our cancellation policy three (3) times before a customer electronically signs for the agreement: “Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside seven (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load date. I understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within seven (10) business days (weekends and federal holidays excluded) of the first estimated pack or load date. Additionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by client.”
We provided the client a not to exceed estimate based on a particular inventory.On move day the client had additional pieces and some pieces that were larger than first indicated. The quote was based on cubic feet and the client was explained they had to pay for additional cubic feet at the rate...
quoted we did honor the quote we did not violate the contract and we did provide the service unfortunately with long-distance moves some damages can occur if the furniture is pressed wood which it was however the client will be reimbursed through their included moving insurance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I did not see a respond in the attachment, nothing has been done to my complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We apologize for any inconvenience to the customer. As per the carrier, all the customer's items have been delivered. We sincerely apologize if the customer is missing items, and ask for the customer to reach out to us at ###-###-####. A customer care representative can give the customer the correct...
information to file a claim so that the carrier can reimburse the customer.
We apologize for any inconvenience to the customer. We have reached out to the carrier in regards to the claim you filed for an update. However once the customer has been picked up by the carrier our services as a moving broker have been rendered. If the customer has any questions regarding any of...
the agreed upon conditions and terms we await their call at ###-###-####.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: First, business does not acknowledge the delay in pick-up. The carrier did not show up until end of second day. When drivers entered the home they commented about how small the move was, and how packed up everything was. They requested $500 cash with no discussion about more items or larger items. When we did not have cash they left. It started raining and they did not return. We flew out of town early the next morning. When I finally got a hold o business 2 days later, they said they were unaware?Second, the 2nd carrier arrives at home. Driver enters and claims more items and larger items, he'll need additional $600. This took him eyeballing the items in less than 10 minutes. Every large item had been discussed with the business previously. I was recommended to go to Home Depot to purchase a large TV box, a box spring and mattress cover and boxes to save money. I purchased 10 medium boxes and 5 small boxes, no large or extra large. I discussed the large framed mirror and the large unframed picture. I told them about the large plastic storage bin. The business added 5 boxes making it 15, while I wanted 10. They said they wanted to make sure I did not go over. Please see list I have included. They gave me a quote based on the lengthy discussion.They said they then used a computer program to determine the cubic feet, hence the quote. The 2nd carrier creates another list. This list looks longer but they use a line for each item while business would use one line and say 6 chairs. Carefully scrutinizing the two list, they seem pretty similar to conclude the quote should be similar. Business will not address the 2nd carrier list. The response of the business to say that their were additional items and items were larger than described are statements with no particulars. They have both list. I accepted doing business with them based upon their initial quote.Third, the furniture was wrapped very poorly. To justify the damage by saying 'hardy board' and long moves, things happen is not a good reason. The damaged items were not hardy board, the antique oak foot board is still missing, and the dresser they packed in our load that was not ours has never been addressed.
Sincerely,
[redacted]
We apologize for the delay in picking up the car. The car was picked up by a separate service and while we try our best to coordinate the timing of the household pick up and the car it is difficult logistically however we did coordinate with the client to get it done and we aspire to deliver the...
highest quality of service in a very difficult industry involving many different moving parts. We thank the client for their patience and their business and are hear to assist with anything else they need regarding their relocation.
We apologize for any inconvenience to the customer. However our website is correct, we do coordinate the move and offer full service options. The customer has been delivered and would need to file a claim for any damaged or loss items. Once the customer has been picked up by the carrier our services as a moving broker have been rendered. Please take a look at one of the agreed upon conditions and terms below;2. Apollo Relocation Services Inc. MC: [redacted] is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving broker. Apollo Relocation Services Inc. assumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrier. At shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claims. Apollo Relocation Services Inc. is not responsible for any omissions or acts of the carrier, its agents, or employees. Apollo Relocation Services Inc. is not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God.
the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We did not cancel the move at all. I have a message on my answering machine to prove that. They sent the movers on the wrong day and they tried to swindle my daughter out of 1600.00 in cash additional money. I called in the morning and told them of what happened when the movers left. They gave 4 options. The one they chose was they couldn't fit the furniture on this day without more money. I talked to [redacted] who was suppose to reschedule another mover and I waited for her to call. She did not. We booked a Penske truck ourselves and moved that day as we had to vacate the apartment . Her response is a blatant lie and if you look at the reviews this is common practice for them. We tried everything but were met with negative responses to everything.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We apologize for any inconvenience to the customer. However we already reached out to the customer regarding compensation. If the customer has any further questions or concerns we advise and await her call. One of our customer care representatives can be reached at ###-###-####.
We apologize for any inconvenience to the customer. However the carrier assigned to the move was ready to pick up the customer on the agreed upon dates. However the office management of the customers building did not grant permission for the move to be serviced, since the elevator was not reserved...
by the customer. Out of good faith we reassigned the move to a new carrier at no cost, and also offered the customer compensation for any inconvenience. Unfortunately when our carrier arrived the customer refused all service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response from the business is a straight-up lie. They did not show on my move date and did not call me or return my calls until the next day. They have been giving me the run-around since **Jun and always transfer me to another person and then leave me on hold indefinitely until I am forced to hang up. They will not return my calls, and are not being truthful about their attempt to service my move. I was on them for a week, as they claimed that the truck they dispatched to my home was delayed, and promised to route a different truck, they failed to do that and breached their contract. I was only able to recover my deposit by filing a claim with my credit card company. This company is perpetrating interstate moving fraud, and have caused me to lose hundreds if not thousands of dollars in gas and mileage, as my father drove to our home in [redacted] to meet the movers, only for them not to show. I have been stationed in [redacted] since May without my household goods, having to use disposable plates and silverware, and eating in restaurants because all of my cookware is in [redacted]. If I had chosen a different mover I would have my household goods by now.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We apologize for any inconvenience to the customer. A manager has been assigned to the customers profile and will be handling it with high priority. As well as contacting the customer with real time delivery updates and information.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The reason I believe my complaint was not resolved is because I still feel like I was deceived. I feel like I was avoided moments after making that $700 payment. The answer provided by the company does not address the items highlight in my initial complaint; it repeats the claims I said they had made (regarding when I called and how they claim they said they called me) and just follows that up with terms of contract.Like I said before, I did NOT call outside of business hours. I called DURING business hours and that was after I really had some time alone to myself to really sit down and read through the contract. I felt like I was rushed during the signing process, I was at work and did not feel comfortable taking my time reviewing the contract word to word next to my coworkers and mangers. I wanted to call back and cancel, it was only a couple of hours after making a payment. I called the NJ number and 1-800 number, and both transferred me to the same "queue" Apollo Relocation Services said they did. When I talked to a representative over the phone on 9/**, I said I called and he said that sometimes agents are too busy and I just need to leave a voice message. I said it didn't even ring and that it went to an automated message with extension of "2015", and he said I might have got placed in a queue. Well which is it? That's avoiding my call. That's not a good customer service.Regarding Apollo Relocation Services attempting to contact me on 9/10, again, there's no record on my end that shows Apollo Relocation Services calling me or leaving me a voice message. I've only received the email saying they tried to contact me, but that was the first time the company contacted me after the deposit was made. Everyone I talked to could not recall what I had said in the message that I have supposedly left in the "queue". It wouldn't be too far-fetched to assume that we wouldn't have talked at all if I hadn't called.Again, I feel like I was deceived during sales/on-board process. If I had known my calls don't get directed to a living, breathing representative during office hours moments after deposit is made, I would NOT have made the payment. If I had known my number can be set up to automatically go to a certain extension after making a payment, I really would not have paid a penny for the service. If a representative picked up any of my unanswered calls placed DURING business hours, or if anyone had returned my call for the next couple of hours (still during business hours), I am certain he/she would have been able to refund my deposit without any hassle. Please, review your call logs, verify that I indeed called only a couple of hours after the initial deposit, and refund my deposit. Thank you for taking your time to read my message.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Requesting a refund $375.00.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have been asking for my invoice every single I call two or three time a day since they delivered, they haven't send me the breakdown for what they charged me, I din't know what they are charging me for. And I've been calling to ask for a complaint form for the things they broke, they just don't answare the phone.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
We hired a company called Apollo Relocation Services on 6/**/15 for our move from Milwaukee to Houston 6/**/15. We signed a binding contract for $2096.66 with them and were told they would do our move, but they hired Apex instead. Apex showed up 6/** and disassembled and blanket wrapped our furniture, as required by contract. Once our things were loaded onto the truck, the driver told my husband in very poor English he had to sign a new contract and could not explain why. The new contract was for $2542 instead of the 2096.66 we were told about. He said he could not deliver our things to us if a new contract was not signed. There were additional charges that were not explained, such as "misc. bulky item" for $150, and "long carry fee" for $75, despite the fact we had a sliding patio door in plain view that could have been used to get directly to the truck. Again, this was after the truck was loaded and they would not say what the bulky item was or why they couldn't have used our patio door. They also threatened to not deliver our items if new contract was not signed, so my husband signed it. They said our things should be delivered within 4-5 business days, but the fine print on the back of the contract gave them up to 30 business days. We have called several times since then, almost weekly, and are told by the secretary that she can't see where our things are and she will have a dispatcher call us back but no one ever has. A few times we have demanded to speak to someone who can tell us something and have spoken to Sheila, the dispatcher. Every time she tells us a truck will be coming to Houston the following Monday or Wednesday, but the truck never shows up and if we are able to get a hold of Sheila again, she tells us the same thing about the following week. They have caller ID and now know our phone numbers. The secretary answered the phone "Oh, it's you, hold on" and left us on hold for 10 minutes on one occasion before telling us a dispatcher would call us back. Monday August [redacted] marked 30 business days from the first available date of delivery, which was specified in our contract as 6/**/15. Apex has still not returned our calls or those of our attorney, and we have been living in an empty apartment with an air mattress and lawn chairs for almost 2 months now. They have all of our belongings stored somewhere in Chicago, and will not tell us when or if they will be delivered.
We want our things delivered to us, and we are discussing litigation options with our attorney. We do not think it is reasonable to pay $2500 for the service we have received. Two months without furniture or clothing is not a reasonable expectation for anyone. No one would agree to pay $2500 for someone to take over 2 months to deliver their belongings, especially given the horrific customer service we received, both from the movers as well as from the dispatcher and secretary. Bottom line
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have spoken to Apollo today and they stated that the carrier is mailing out a check on Monday, 4/*/2016. With that being said, I have on three other occasions; 2/**, 3/**, and 3/** been told the carrier would be mailing out a check also. I am hesitant to consider this case closed until I do receive the $800 in overages. Thank you for your cooperation and attention to this matter.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The client received an estimate based on the inventory they stated they were moving. While padded blankets are included in the quote it clearly states glass items and fragile items must be packed properly for transport and that the client will be billed for any materials used which is the case here....
Also the estimate allotted for a certain amount of space or cubic footage and that is what was reserved on the truck for the client. Unfortunately the client used all the reserved space and then some and there was no more available space on the truck. Furthermore the carrier would have picked up the items left over however the client refused to pay for the additional pick up of the items that could not fit on the first truck so that is why the left over goods where not transported. We would happily arrange to have those items picked up and will work with the client on the rate however the carrier cannot do the additional service for free.
We apologize for any...
inconvenience the customer has experienced. We contacted the Human Resource department for the company that we contracted for her move. We spoke with them and they filed a formal complaint against the mover. The mover has been reprimanded and put on a temporary leave. He will be retrained in areas such as harassment before he is allowed to return to work. As for the delay in delivery, the customer was given an estimated delivery time of five (5) days. As stated in our contract “[redacted]: 6. Based on the load and mileage of your move, delivery may take anywhere from 1-20 business days. West coast1-20. Mid-west 1-20. East Coast 1-20. These estimated windows begin on the first day of the shipper’s availability. Goods may be warehoused before delivery. Any situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional fees. In the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall control. The estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup and delivery locations. Estimated time of arrival is determined by many factors beyond the control of any carrier and Apollo Relocation Services Inc. such as traffic, weather, mechanical, and any acts of God.” As for the incident in which the carrier called the customers grandmother, the customer stated in her complaint that the phone number was off by 1-digit. We do apologize for that inconvenience, however, that is a simple mistake that anyone could make. It is on file that the operator gave the customer claims information via the phone because she called into the company about damaged items. We will have a manager in the Customer Care department email the customer the claims information as well. We apologize again for any inconvenience. Apollo Relocation Services is here to answer any other questions or concerns the customer may have. We await her call. Respectfully, Apollo Relocation Services ###-###-####.
We apologize for any inconvenience to the customer. We set up a two day window in case of traffic, weather, and other customer loads. The customer agreed to the pickup dates of 1/**/16-1/**/16, which the carrier arrived within the agreed upon pick-up date. Prior to the move, our Quality Assurance department spoke with the customer to reconfirm their inventory to ensure no additional items or overages at pick-up. Upon arrival, the carrier noticed the customer had additional items that weren't on the inventory list. According to regulation, the carrier provided the customer with a revised written estimate for the additional cost of the extra items from the customer. Since this job was serviced and the customer never cancelled, they are not entitled to a refund. Customers are only eligible for a refund if they CANCEL their move ten business days prior to their load date, as stated on our cancellation policy three (3) times before a customer electronically signs for the agreement: “Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside seven (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load date. I understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within seven (10) business days (weekends and federal holidays excluded) of the first estimated pack or load date. Additionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by client.”
We provided the client a not to exceed estimate based on a particular inventory.On move day the client had additional pieces and some pieces that were larger than first indicated. The quote was based on cubic feet and the client was explained they had to pay for additional cubic feet at the rate...
quoted we did honor the quote we did not violate the contract and we did provide the service unfortunately with long-distance moves some damages can occur if the furniture is pressed wood which it was however the client will be reimbursed through their included moving insurance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I did not see a respond in the attachment, nothing has been done to my complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We apologize for any inconvenience to the customer. As per the carrier, all the customer's items have been delivered. We sincerely apologize if the customer is missing items, and ask for the customer to reach out to us at ###-###-####. A customer care representative can give the customer the correct...
information to file a claim so that the carrier can reimburse the customer.
We apologize for any inconvenience to the customer. We have reached out to the carrier in regards to the claim you filed for an update. However once the customer has been picked up by the carrier our services as a moving broker have been rendered. If the customer has any questions regarding any of...
the agreed upon conditions and terms we await their call at ###-###-####.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: First, business does not acknowledge the delay in pick-up. The carrier did not show up until end of second day. When drivers entered the home they commented about how small the move was, and how packed up everything was. They requested $500 cash with no discussion about more items or larger items. When we did not have cash they left. It started raining and they did not return. We flew out of town early the next morning. When I finally got a hold o business 2 days later, they said they were unaware?Second, the 2nd carrier arrives at home. Driver enters and claims more items and larger items, he'll need additional $600. This took him eyeballing the items in less than 10 minutes. Every large item had been discussed with the business previously. I was recommended to go to Home Depot to purchase a large TV box, a box spring and mattress cover and boxes to save money. I purchased 10 medium boxes and 5 small boxes, no large or extra large. I discussed the large framed mirror and the large unframed picture. I told them about the large plastic storage bin. The business added 5 boxes making it 15, while I wanted 10. They said they wanted to make sure I did not go over. Please see list I have included. They gave me a quote based on the lengthy discussion.They said they then used a computer program to determine the cubic feet, hence the quote. The 2nd carrier creates another list. This list looks longer but they use a line for each item while business would use one line and say 6 chairs. Carefully scrutinizing the two list, they seem pretty similar to conclude the quote should be similar. Business will not address the 2nd carrier list. The response of the business to say that their were additional items and items were larger than described are statements with no particulars. They have both list. I accepted doing business with them based upon their initial quote.Third, the furniture was wrapped very poorly. To justify the damage by saying 'hardy board' and long moves, things happen is not a good reason. The damaged items were not hardy board, the antique oak foot board is still missing, and the dresser they packed in our load that was not ours has never been addressed.
Sincerely,
[redacted]
We apologize for the delay in picking up the car. The car was picked up by a separate service and while we try our best to coordinate the timing of the household pick up and the car it is difficult logistically however we did coordinate with the client to get it done and we aspire to deliver the...
highest quality of service in a very difficult industry involving many different moving parts. We thank the client for their patience and their business and are hear to assist with anything else they need regarding their relocation.
We apologize for any inconvenience to the customer. However our website is correct, we do coordinate the move and offer full service options. The customer has been delivered and would need to file a claim for any damaged or loss items. Once the customer has been picked up by the carrier our services as a moving broker have been rendered. Please take a look at one of the agreed upon conditions and terms below;2. Apollo Relocation Services Inc. MC: [redacted] is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving broker. Apollo Relocation Services Inc. assumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrier. At shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claims. Apollo Relocation Services Inc. is not responsible for any omissions or acts of the carrier, its agents, or employees. Apollo Relocation Services Inc. is not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God.
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
We did not cancel the move at all. I have a message on my answering machine to prove that. They sent the movers on the wrong day and they tried to swindle my daughter out of 1600.00 in cash additional money. I called in the morning and told them of what happened when the movers left. They gave 4 options. The one they chose was they couldn't fit the furniture on this day without more money. I talked to [redacted] who was suppose to reschedule another mover and I waited for her to call. She did not. We booked a Penske truck ourselves and moved that day as we had to vacate the apartment . Her response is a blatant lie and if you look at the reviews this is common practice for them. We tried everything but were met with negative responses to everything.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We apologize for any inconvenience to the customer. However we already reached out to the customer regarding compensation. If the customer has any further questions or concerns we advise and await her call. One of our customer care representatives can be reached at ###-###-####.
We apologize for any inconvenience to the customer. However the carrier assigned to the move was ready to pick up the customer on the agreed upon dates. However the office management of the customers building did not grant permission for the move to be serviced, since the elevator was not reserved...
by the customer. Out of good faith we reassigned the move to a new carrier at no cost, and also offered the customer compensation for any inconvenience. Unfortunately when our carrier arrived the customer refused all service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response from the business is a straight-up lie. They did not show on my move date and did not call me or return my calls until the next day. They have been giving me the run-around since **Jun and always transfer me to another person and then leave me on hold indefinitely until I am forced to hang up. They will not return my calls, and are not being truthful about their attempt to service my move. I was on them for a week, as they claimed that the truck they dispatched to my home was delayed, and promised to route a different truck, they failed to do that and breached their contract. I was only able to recover my deposit by filing a claim with my credit card company. This company is perpetrating interstate moving fraud, and have caused me to lose hundreds if not thousands of dollars in gas and mileage, as my father drove to our home in [redacted] to meet the movers, only for them not to show. I have been stationed in [redacted] since May without my household goods, having to use disposable plates and silverware, and eating in restaurants because all of my cookware is in [redacted]. If I had chosen a different mover I would have my household goods by now.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We apologize for any inconvenience to the customer. A manager has been assigned to the customers profile and will be handling it with high priority. As well as contacting the customer with real time delivery updates and information.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The reason I believe my complaint was not resolved is because I still feel like I was deceived. I feel like I was avoided moments after making that $700 payment. The answer provided by the company does not address the items highlight in my initial complaint; it repeats the claims I said they had made (regarding when I called and how they claim they said they called me) and just follows that up with terms of contract.Like I said before, I did NOT call outside of business hours. I called DURING business hours and that was after I really had some time alone to myself to really sit down and read through the contract. I felt like I was rushed during the signing process, I was at work and did not feel comfortable taking my time reviewing the contract word to word next to my coworkers and mangers. I wanted to call back and cancel, it was only a couple of hours after making a payment. I called the NJ number and 1-800 number, and both transferred me to the same "queue" Apollo Relocation Services said they did. When I talked to a representative over the phone on 9/**, I said I called and he said that sometimes agents are too busy and I just need to leave a voice message. I said it didn't even ring and that it went to an automated message with extension of "2015", and he said I might have got placed in a queue. Well which is it? That's avoiding my call. That's not a good customer service.Regarding Apollo Relocation Services attempting to contact me on 9/10, again, there's no record on my end that shows Apollo Relocation Services calling me or leaving me a voice message. I've only received the email saying they tried to contact me, but that was the first time the company contacted me after the deposit was made. Everyone I talked to could not recall what I had said in the message that I have supposedly left in the "queue". It wouldn't be too far-fetched to assume that we wouldn't have talked at all if I hadn't called.Again, I feel like I was deceived during sales/on-board process. If I had known my calls don't get directed to a living, breathing representative during office hours moments after deposit is made, I would NOT have made the payment. If I had known my number can be set up to automatically go to a certain extension after making a payment, I really would not have paid a penny for the service. If a representative picked up any of my unanswered calls placed DURING business hours, or if anyone had returned my call for the next couple of hours (still during business hours), I am certain he/she would have been able to refund my deposit without any hassle. Please, review your call logs, verify that I indeed called only a couple of hours after the initial deposit, and refund my deposit. Thank you for taking your time to read my message.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]