We advise the customer to please call our office again to speak with a customer care rep for help in filing a claim against the carrier for the missing items. We are here to assist the customer is receiving the rest of their items or proper compensation for the missing items, but that is done properly through a claim process with the carrier's insurance company. Once the items are picked up by the carrier, the carrier is responsible for the delivery of the items. Again, she is welcome to call our office directly to receive help in filing the claim for proper compensation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]What they neglected to tell you was that my belonging on the bill of lading stated it was to go to a storage facility in Portland OR. Not Las Vegas NV. I was told that my belongings would be delivered 7 to 14 days of delivery request. They NEVER told me that they would be shipping my stuff via a different carrier other than Apollo It was total mus-representation by them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I apologize that you have no been able to get in touch with 365. Unfortunately they have given us the run around as well. I will have a supervisor review the situation and see what we can do about the claim.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becae]
This is not resolved. On all documents the address for storage is Portland OR. Not Las Vegas Nevada.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We apologize for any inconvenience to the customer. However after confirming with our carrier and foreman, they did arrive at the customer's home on 7/**/15. Since the customer was unresponsive, the customer is not eligible for a refund. If the customer has any questions on the agreed upon conditions and terms, we advise them to give us a call at ###-###-####.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I initially over the phone with Brian G[redacted] made the arrangements he stated and I quote, "the price will not go up like other companies like to do". I informed Mr. G[redacted] of everything I needed moved. With everything I needed moved and added nothing and subtracted one item from that list my price shouldn't have gone up. I wasn't told until after my things were packed that the price "could " go up "but probably not" by the movers. How can in fair dealings can a company promise one thing and do completely the opposite? I wouldn't have went with this company at all if I had know they were going to lie continuously and up my prove after taking control of my belongings. So, how can their employee to get business misrepresent what the companies policies are? If I were told after giving the list of what I needed moved and I was informed it doesn't matter what you have it will in the end go off of square footage to determine price, I would have moved my belongings myself and saved roughly $700.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry that we were not able to service [redacted]'s move due to a delay on her scheduled route. Unfortunately long distance interstate moving routes can sometimes run into delays for various reasons outside of our control, like traffic, mechanical malfunctions, or even delays from other...
customers along a route. We first called this customer to inform her of a possible delay, about 3 days before her move. This was only a possible delay and if the delays were to be corrected, we would still have been able to pick her up during the same scheduled window. We never confirmed with the customer that it would be a Saturday pick-up, just made her aware of a delay as we do to all of our customers as a courtesy. The customer did make us aware she had to be out of the house by that Saturday and since the delay in the route disabled us to accommodate to that time frame, we have already refunded the customer's money. The customer was made aware of the refund yesterday morning by the dispatcher and her refund has already been processed by our accounting department. The customer should see her deposit back into her account shortly. Once again, we are truly sorry we were not able to service the move, but unfortunately delays may occur which are accounted for in our contracts with customers, and are hence consequently entitled to a refund if we are unable to service their move, as was the case with this customer. As always, we are here to address all of our customers' questions and concerns and they are welcome to call us at ###-###-#### to address any issues.
We apologize for any inconvenience to the customer. As per the carrier, they have wired the money back to the customer. We advise the customer to give us a call so a customer care representative can further assist them. The customer can reach us at ###-###-####, thank you.
We apologize to any inconvenience to the customer. As stated in our contract, Apollo Relocation Services does not guarantee delivery date;Based on the load and mileage of your move, delivery may take anywhere from 1-20 business days. West coast 1-20. Mid-west 1-20. East Coast 1-20. These estimated windows begin on the first day of the shipper’s availability. Goods may be warehoused before delivery. Any situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional fees. In the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall control. The estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup and delivery locations. Estimated time of arrival is determined by many factors beyond the control of any carrier and Apollo Relocation Services Inc. such as traffic, weather, mechanical, and any acts of God.We advise the customer to reach out to us, so one of our customer care representatives can further assist them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Again Apollo relocation services has failed to do what they said they were going to do. They said the matter was turned over to a manager and that the manager would be in contact with me by telephone. None of this is happened this is simply another way for them to get around the law. Therefore the solution to this problem has not happened yet, nothing has happened yet so there is no way I could possibly be satisfied with the solution. Apollo Relocation is simply tryingto get the Revdex.com to believe they are actually doing something about this matter when in fact they are doing absolutely nothing and their actions prove as such
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We apologize for any inconvenience to the customer. On July [redacted], 2015, Customer MARGARET
LAIN made a last minute reservation with us for a long distance move
from New York to Texas for the pick-up scheduled on 7/**/15. The
carrier assigned for the move (24-7 Moving & Storage) arrived...
at
the pick-up location. Unfortunately the customer was unresponsive and
did not answer any of the carrier’s calls. Please see the clause below from the
agreement:4.
Upon carrier arriving within the 2 day pick up window ready to render
services agreed on original order, If customer has more items or more
services than what was on the original estimate and customer does not
allow carrier to perform services, or refuses carrier’s services
that was originally signed and agreed upon by customer, customer
understands that he or she is forfeiting the deposit made for the
services and that refunds under these circumstances will not be made.
If customer agrees to make a deal directly with carrier, and the
customer does not advise Apollo Relocation Services Inc. of such
actions, he or she will forfeit deposit and no refunds will be
issued.
I was never given a specific amount of the credit, but the agent said that because of all the problems related to the delay & the fact that the person meeting the truck knew none of the details of the contract, & was only there to sign the Bill of Lading, that I should receive a credit on my...
account. When I spoke to Seth, one of the supervisors, he told me the credit was requested, but then denied. He gave me no indication of the amount nor the reason for the denial. I'm requesting the $200 to reimburse me for the misinformation I received (and the lack of correct details) about packing, what needed to be boxed, based on my inventory list identifying exactly what I was moving. After the fact, I was told that it's up to the driver what needs to be put into boxes, & then pay outrageous amounts for additional boxes & tape. I understand the need to charge me for extra cu ft, but I thought that everything I listed was included in the revised estimate on 1/**/16. I was receiving phone calls as I was getting ready to board, & there was no way for me to even discuss the extra costs with the movers.I believe I'm being generous for "only" requesting a $200. credit from Apollo, due to all the problems I experienced.if you need further clarification from me, please let me know.thank you for reviewing this complaint.Chris M[redacted]###-###-####
We apologize for any inconvenience to the customer. The customer provided a list of missing items, which the carrier does not have any record of except the gorilla and suits. Since the carrier packaged these items they would compensate the customer. The customer stated that the rest of the items were packed in boxes, but no record of these items are on the inventory list. The customer also signed off on the paperwork stating that they have received all of their goods.
We provided the client a not to exceed estimate based on a particular inventory. At pick up the client had additional pieces and some pieces that were larger than first indicated. The quote was based on cubic feet and the client was explained they had to pay for additional cubic feet. The carrier...
stated 131 pieces were collected rather than 69, which is what we agreed on. We have no records or notes from the customer stating the earliest delivery date is August [redacted]. We strive to deliver on dates that accommodate the client, so if we had any indication of this date we would have surely honored it. The customer agreed to terms and conditions, customer was not coerced into signing contract. In no way shape or form did Apollo Relocation Services violate the terms or conditions on the agreed upon contract. If the customer has any concerns on the agreement please give us a call at [redacted] so a customer care representative can go over the agreed upon terms and conditions.
We apologize for any inconvenience to the customer. Apollo Relocation Services in no shape way or form break any of the agreed upon conditions and terms. We do not have any records of this customer calling in. Apollo Relocation Services did reach out to the customer several times to confirm minor...
details as well as pick up information. When our dispatch manager reached out to the customer and confirmed the pick up time the customer chose to cancel. Since the customer cancelled within our cancellation policy she is not eligible for a refund.
We apologize for any inconvenience to the customer. However the customer had more cubic feet than what he was quoted for. The customer was charged for 650 cubic feet in total, and was quoted 458. In total the customer was charged an additional 192 cubic feet at $2.94 per cubic feet. Which some of...
the items had to be packed for which was an additional of $135.00, which the total estimate becomes $2866. The customer agreed to these prices as well.
We apologize for any inconvenience to the customer. We advise the customer to give us a call and speak to one of our customer care representatives for real time delivery updates. Our customer care representatives can be reached at ###-###-####. Unfortunately due to the nature of the business their...
are delays such as weather, traffic, mechanical issues, etc. One of the agreed terms in the customers contract clearly states the delivery spread;6. Based on the load and mileage of your move, delivery may take anywhere from 1-20 business days. [redacted]. These estimated windows begin on the first day of the shipper’s availability. Goods may be warehoused before delivery. Any situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional fees. In the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall control. The estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup and delivery locations. Estimated time of arrival is determined by many factors beyond the control of any carrier and Apollo Relocation Services Inc. such as traffic, weather, mechanical, and any acts of God.
Again,
The driver arrived at my home and saw the items staged in the garage and his first response is that you are going to pay more and who is the boss and who is paying. Very rude and disrespectful from the beginning. Again, everything in the garage was not being transported therefore his assessment of 300 cubic feet was inaccurate. There were many personal items that were boxed and not going to be moved along with other items.
Again, I offered several times to go over the inventory with driver, he refused. My daughter as well tried to do the same. The driver made his own assumptions, and without servicing the customer he left. The driver never gave me a new assessment because he refused to review the inventory list and items.
We tried desperately that evening to resolve this issue with Seth and Andrea that evening. There were numerous conversations to get the driver back that evening. The response was the truck was full and the driver had turned his phone off. Seth promised a resolution that evening before you closed. Your business hours are posted to be open until 8:00 pm. No one returned a call that evening and the answering service picked at 7:48 when we returned the call.
My daughter and I explained to Seth that we needed to be gone early Friday, to meet our deadline in South Carolina Attempts to resolve this Friday morning at 8:00 a.m. yielded no response. There was again an answering service picking up, indicating no one would be in the office until 9:30 a.m. Again, you did not respond until you receive the Revdex.com complaint and we were already in route to South Carolina.
When I contracted with your company, I explained your salesperson, MARK explained that there was a tight deadline; he indicated that your company could accommodate. There were many deceptive statements in his sales pitch beginning with that you were a five star moving company and not broker , so when the “so called driver “arrived in a no name truck it became very clear there was deception.
Yes, your company has highly inconvenience me and my daughter and did not meet your contract obligations to load on the [redacted] and to deliver on the [redacted] -[redacted]. And every attempt on my part to resolve this yielded nothing.
After not meeting your contract obligations from the beginning and the poor customer service rendered to me, the [redacted] too late to resolve this issue due to the timeline the service was contracted. Even when I tried to speak with you on Monday morning, there were numerous times that I reached out to you. The frustration when trying to call your company is enormous and there is no consistency with trying to speak with the same individual.
Your company did not provide the service contracted by refusal of the driver to load the items, to review the inventory list, walking off the job without performing the service and within the time frame.
We apologize if the customer feels that their move was not to the standard of our usual moves. We have informed our customer care which will reach out to the customer to see how we can help them address their issues with the mover. Since we are the broker, all new arrangements done with the carriers...
must be dealt with them directly. However, we advise the customer to contact our office to see how else we can help resolve the issue.
We advise the customer to please call our office again to speak with a customer care rep for help in filing a claim against the carrier for the missing items. We are here to assist the customer is receiving the rest of their items or proper compensation for the missing items, but that is done properly through a claim process with the carrier's insurance company. Once the items are picked up by the carrier, the carrier is responsible for the delivery of the items. Again, she is welcome to call our office directly to receive help in filing the claim for proper compensation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]What they neglected to tell you was that my belonging on the bill of lading stated it was to go to a storage facility in Portland OR. Not Las Vegas NV. I was told that my belongings would be delivered 7 to 14 days of delivery request. They NEVER told me that they would be shipping my stuff via a different carrier other than Apollo It was total mus-representation by them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I apologize that you have no been able to get in touch with 365. Unfortunately they have given us the run around as well. I will have a supervisor review the situation and see what we can do about the claim.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becae]
This is not resolved. On all documents the address for storage is Portland OR. Not Las Vegas Nevada.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We apologize for any inconvenience to the customer. However after confirming with our carrier and foreman, they did arrive at the customer's home on 7/**/15. Since the customer was unresponsive, the customer is not eligible for a refund. If the customer has any questions on the agreed upon conditions and terms, we advise them to give us a call at ###-###-####.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I initially over the phone with Brian G[redacted] made the arrangements he stated and I quote, "the price will not go up like other companies like to do". I informed Mr. G[redacted] of everything I needed moved. With everything I needed moved and added nothing and subtracted one item from that list my price shouldn't have gone up. I wasn't told until after my things were packed that the price "could " go up "but probably not" by the movers. How can in fair dealings can a company promise one thing and do completely the opposite? I wouldn't have went with this company at all if I had know they were going to lie continuously and up my prove after taking control of my belongings. So, how can their employee to get business misrepresent what the companies policies are? If I were told after giving the list of what I needed moved and I was informed it doesn't matter what you have it will in the end go off of square footage to determine price, I would have moved my belongings myself and saved roughly $700.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry that we were not able to service [redacted]'s move due to a delay on her scheduled route. Unfortunately long distance interstate moving routes can sometimes run into delays for various reasons outside of our control, like traffic, mechanical malfunctions, or even delays from other...
customers along a route. We first called this customer to inform her of a possible delay, about 3 days before her move. This was only a possible delay and if the delays were to be corrected, we would still have been able to pick her up during the same scheduled window. We never confirmed with the customer that it would be a Saturday pick-up, just made her aware of a delay as we do to all of our customers as a courtesy. The customer did make us aware she had to be out of the house by that Saturday and since the delay in the route disabled us to accommodate to that time frame, we have already refunded the customer's money. The customer was made aware of the refund yesterday morning by the dispatcher and her refund has already been processed by our accounting department. The customer should see her deposit back into her account shortly. Once again, we are truly sorry we were not able to service the move, but unfortunately delays may occur which are accounted for in our contracts with customers, and are hence consequently entitled to a refund if we are unable to service their move, as was the case with this customer. As always, we are here to address all of our customers' questions and concerns and they are welcome to call us at ###-###-#### to address any issues.
We apologize for any inconvenience to the customer. As per the carrier, they have wired the money back to the customer. We advise the customer to give us a call so a customer care representative can further assist them. The customer can reach us at ###-###-####, thank you.
We apologize to any inconvenience to the customer. As stated in our contract, Apollo Relocation Services does not guarantee delivery date;Based on the load and mileage of your move, delivery may take anywhere from 1-20 business days. West coast 1-20. Mid-west 1-20. East Coast 1-20. These estimated windows begin on the first day of the shipper’s availability. Goods may be warehoused before delivery. Any situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional fees. In the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall control. The estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup and delivery locations. Estimated time of arrival is determined by many factors beyond the control of any carrier and Apollo Relocation Services Inc. such as traffic, weather, mechanical, and any acts of God.We advise the customer to reach out to us, so one of our customer care representatives can further assist them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Again Apollo relocation services has failed to do what they said they were going to do. They said the matter was turned over to a manager and that the manager would be in contact with me by telephone. None of this is happened this is simply another way for them to get around the law. Therefore the solution to this problem has not happened yet, nothing has happened yet so there is no way I could possibly be satisfied with the solution. Apollo Relocation is simply tryingto get the Revdex.com to believe they are actually doing something about this matter when in fact they are doing absolutely nothing and their actions prove as such
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We apologize for any inconvenience to the customer. On July [redacted], 2015, Customer MARGARET
LAIN made a last minute reservation with us for a long distance move
from New York to Texas for the pick-up scheduled on 7/**/15. The
carrier assigned for the move (24-7 Moving & Storage) arrived...
at
the pick-up location. Unfortunately the customer was unresponsive and
did not answer any of the carrier’s calls. Please see the clause below from the
agreement:4.
Upon carrier arriving within the 2 day pick up window ready to render
services agreed on original order, If customer has more items or more
services than what was on the original estimate and customer does not
allow carrier to perform services, or refuses carrier’s services
that was originally signed and agreed upon by customer, customer
understands that he or she is forfeiting the deposit made for the
services and that refunds under these circumstances will not be made.
If customer agrees to make a deal directly with carrier, and the
customer does not advise Apollo Relocation Services Inc. of such
actions, he or she will forfeit deposit and no refunds will be
issued.
I was never given a specific amount of the credit, but the agent said that because of all the problems related to the delay & the fact that the person meeting the truck knew none of the details of the contract, & was only there to sign the Bill of Lading, that I should receive a credit on my...
account. When I spoke to Seth, one of the supervisors, he told me the credit was requested, but then denied. He gave me no indication of the amount nor the reason for the denial. I'm requesting the $200 to reimburse me for the misinformation I received (and the lack of correct details) about packing, what needed to be boxed, based on my inventory list identifying exactly what I was moving. After the fact, I was told that it's up to the driver what needs to be put into boxes, & then pay outrageous amounts for additional boxes & tape. I understand the need to charge me for extra cu ft, but I thought that everything I listed was included in the revised estimate on 1/**/16. I was receiving phone calls as I was getting ready to board, & there was no way for me to even discuss the extra costs with the movers.I believe I'm being generous for "only" requesting a $200. credit from Apollo, due to all the problems I experienced.if you need further clarification from me, please let me know.thank you for reviewing this complaint.Chris M[redacted]###-###-####
We apologize for any inconvenience to the customer. The customer provided a list of missing items, which the carrier does not have any record of except the gorilla and suits. Since the carrier packaged these items they would compensate the customer. The customer stated that the rest of the items were packed in boxes, but no record of these items are on the inventory list. The customer also signed off on the paperwork stating that they have received all of their goods.
We do apologize for any inconvenience to the customer, but the customer is not eligible for a refund.
We provided the client a not to exceed estimate based on a particular inventory. At pick up the client had additional pieces and some pieces that were larger than first indicated. The quote was based on cubic feet and the client was explained they had to pay for additional cubic feet. The carrier...
stated 131 pieces were collected rather than 69, which is what we agreed on. We have no records or notes from the customer stating the earliest delivery date is August [redacted]. We strive to deliver on dates that accommodate the client, so if we had any indication of this date we would have surely honored it. The customer agreed to terms and conditions, customer was not coerced into signing contract. In no way shape or form did Apollo Relocation Services violate the terms or conditions on the agreed upon contract. If the customer has any concerns on the agreement please give us a call at [redacted] so a customer care representative can go over the agreed upon terms and conditions.
We apologize for any inconvenience to the customer. Apollo Relocation Services in no shape way or form break any of the agreed upon conditions and terms. We do not have any records of this customer calling in. Apollo Relocation Services did reach out to the customer several times to confirm minor...
details as well as pick up information. When our dispatch manager reached out to the customer and confirmed the pick up time the customer chose to cancel. Since the customer cancelled within our cancellation policy she is not eligible for a refund.
We apologize for any inconvenience to the customer. However the customer had more cubic feet than what he was quoted for. The customer was charged for 650 cubic feet in total, and was quoted 458. In total the customer was charged an additional 192 cubic feet at $2.94 per cubic feet. Which some of...
the items had to be packed for which was an additional of $135.00, which the total estimate becomes $2866. The customer agreed to these prices as well.
We apologize for any inconvenience to the customer. We advise the customer to give us a call and speak to one of our customer care representatives for real time delivery updates. Our customer care representatives can be reached at ###-###-####. Unfortunately due to the nature of the business their...
are delays such as weather, traffic, mechanical issues, etc. One of the agreed terms in the customers contract clearly states the delivery spread;6. Based on the load and mileage of your move, delivery may take anywhere from 1-20 business days. [redacted]. These estimated windows begin on the first day of the shipper’s availability. Goods may be warehoused before delivery. Any situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional fees. In the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall control. The estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup and delivery locations. Estimated time of arrival is determined by many factors beyond the control of any carrier and Apollo Relocation Services Inc. such as traffic, weather, mechanical, and any acts of God.
Again,
The driver arrived at my home and saw the items staged in the garage and his first response is that you are going to pay more and who is the boss and who is paying. Very rude and disrespectful from the beginning. Again, everything in the garage was not being transported therefore his assessment of 300 cubic feet was inaccurate. There were many personal items that were boxed and not going to be moved along with other items.
Again, I offered several times to go over the inventory with driver, he refused. My daughter as well tried to do the same. The driver made his own assumptions, and without servicing the customer he left. The driver never gave me a new assessment because he refused to review the inventory list and items.
We tried desperately that evening to resolve this issue with Seth and Andrea that evening. There were numerous conversations to get the driver back that evening. The response was the truck was full and the driver had turned his phone off. Seth promised a resolution that evening before you closed. Your business hours are posted to be open until 8:00 pm. No one returned a call that evening and the answering service picked at 7:48 when we returned the call.
My daughter and I explained to Seth that we needed to be gone early Friday, to meet our deadline in South Carolina Attempts to resolve this Friday morning at 8:00 a.m. yielded no response. There was again an answering service picking up, indicating no one would be in the office until 9:30 a.m. Again, you did not respond until you receive the Revdex.com complaint and we were already in route to South Carolina.
When I contracted with your company, I explained your salesperson, MARK explained that there was a tight deadline; he indicated that your company could accommodate. There were many deceptive statements in his sales pitch beginning with that you were a five star moving company and not broker , so when the “so called driver “arrived in a no name truck it became very clear there was deception.
Yes, your company has highly inconvenience me and my daughter and did not meet your contract obligations to load on the [redacted] and to deliver on the [redacted] -[redacted]. And every attempt on my part to resolve this yielded nothing.
After not meeting your contract obligations from the beginning and the poor customer service rendered to me, the [redacted] too late to resolve this issue due to the timeline the service was contracted. Even when I tried to speak with you on Monday morning, there were numerous times that I reached out to you. The frustration when trying to call your company is enormous and there is no consistency with trying to speak with the same individual.
Your company did not provide the service contracted by refusal of the driver to load the items, to review the inventory list, walking off the job without performing the service and within the time frame.
We apologize if the customer feels that their move was not to the standard of our usual moves. We have informed our customer care which will reach out to the customer to see how we can help them address their issues with the mover. Since we are the broker, all new arrangements done with the carriers...
must be dealt with them directly. However, we advise the customer to contact our office to see how else we can help resolve the issue.