We apologize for any inconvenience to the customer. However since the customers friend was present and agreed to the charges, the customer would be responsible for it. We have requested the paperwork to see a complete breakdown of all charges. The customer does have insurance and would have to file...
a claim in order to be compensated for any damaged and missing items. We advise and await the customer’s call, our customer care representatives can be reached at ###-###-####.
We apologize for any inconvenience to the customer. Apollo Relocation Services did not violate any of the agreed upon conditions and terms. The agreed upon dates were 9/**/15-9/**/15, which the carrier did arrive on the agreed upon date. However the customer did not indicate that they wanted any...
storage until the carrier was ready to deliver the items. We tried our best to accommodate the customer, and was able to provide storage for $156. Since the customer did not state they needed storage at the initial conversation when booking the move, the customer was not opt in for the storage. The price went up since the customer did have more items. If the customer had the same amount that we agreed upon than the price would not have gone up. Our dispatch manager did provide the customer with the proper information to start a claim. Since the carrier did service this move, the customer would be compensated through the carrier. If the customer has any questions on the agreed upon conditions and terms we advise and await their call at ###-###-####, thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The last response to the Revdex.com from Apollo Relocation Services stated they were going to discuss this matter with their managers since 365 Movers, the moving company they brokered my move to , was being uncooperative & unresponsive. 365 does not answer their phone nor emails. Please keep this case open until it is resolved. I had requested Apollo Relocation pay my claim directly since I had originally contracted with them and paid them a deposit. Apollo also told me they would not broker out my move since it was on the east coast. Thank you for your cooperation [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is not a satisfactory response. They referred me to a bad business who overcharged me by a very large amount. This business also failed to bring my goods that I needed and had difficulty replacing. This business failed to respond to my claim of missing and damaged goods and closed. This was not in accordance with Apollo's promise of good faith service. Apollo took my 1000 dollars and considers their responsibility in referring me to a bad business closed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
As we stated before we are still in process of reviewing all the paperwork and taking the right steps towards getting you the proper reimbursement. We apologize again for any inconvenience that you have had during your moving process and we will be sure to follow up with you as soon as we have an answer as to the reimbursement you should receive. If you have any questions please do not hesitate to give us a call at ###-###-####. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have called the 800 number and they told me to file a complaint which I have done 4 times....was told someone would reach out to me with a claim number which they have never done. The carriers said they delivered everything and that is a lie. The trucking company was Sammy's located in Fort Lauderdale...I sent he invoice to you yesterday along with the supervisors number at Apollo who arranged the move. The following is a list of missing items.1. Coin collection over 100 years old...my husband is 70 and it was his grandmothers.2. A stamp collection also my husband's grandmothers3. 7 suits and coat jackets...there were 9 in the box and only two were left and box was rewrapped.4. A four foot stuffed animal with a Mexican sombrero this was a gift for our grandson...the hat arrived but no stuffed animal.5. A Chinesse tapestry give to us from my daughter from Epcotdo not care what the carriers say ...these items are not among the things we shipped.....the expensive things are missing only other hings we shipped were old books....someone knew exactly what to take .don't know how to put a value on these things but coin and stamp collections are worth thousand...the tapestry was $50 and the stuffed animal was a sentiment item that has been in the family....I cannot deal with this anymore....did what I was told. My word against the carrier, I guess...we are law biding citizens that entered into a contract with good faith and feel we have been scammed.[redacted]
Sincerely,
[redacted]
We apologize to any inconvenience to the customer. Prior to the move, our Quality Assurance department spoke with the customer to reconfirm their inventory to ensure no additional items or overages at pick-up. The carrier assigned for the move arrived at the pick-up, as...
scheduled. Upon arrival, the carrier noticed the customer had additional items or items that were not that weren't on the inventory list. According to regulation, the carrier provided the customer with a revised written estimate for the additional cost of the extra items from the customer. Customers are only eligible for a refund if they CANCEL their move seven business days prior to their load date, as stated on our cancellation policy three (3) times beforea customer electronically signs for the agreement. Hence, the customer is not eligible for a refund since their move was serviced.
We are sincerely sorry for the issues the client had with the move and all parties involved in this move are being made aware of the issues that transpired so that we may make the needed adjustments to insure that it does not occur again and that communication is better with the client. We thank the...
We apologize to any inconvenience to the customer. As per the carrier, the customer had more cubic ft than agreed upon. The only time the customer is eligible for a refund is when they are outside of our cancellation policy. Please take a look at our cancellation below; "Deposits are 100%...
refundable with No Cancellation Fee or Additional Charges for moves cancelled outside ten (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load date. I understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within ten (10) business days (weekends and federal holidays excluded) of the first estimated pack or load date. Additionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by client. All cancellation and refund requests must be sent in writing via e-mail to [redacted] Cancellation requests sent to Apollo Relocation Services Inc. after normal business hours (6:00 PM EST) will be considered received on the following business day."In our contract it also states to not allow the carrier to load items on the truck before you agree to the new revised estimate, please take a look below;"The carrier will offer you a new estimate agreement listing all costs for the entire move. The total price will be the same listed on this agreement if your inventory weight/volume does not change and/or require additional services. If your inventory is different or services are different, the carrier must provide you with a revised written estimate. Do not allow the carrier to load the truck or perform any services before you agree in writing to the new estimate."Once again we apologize to any inconvenience to the customer, but Apollo Relocation Services in no shape, way, or form break any of the agreed upon conditions & terms.
We apologize for any inconvenience to the customer. However we attempted to provide the service for the customer. As per the carrier the customer had more cubic ft at pick up. Once the carrier provided the customer a new revised estimate the customer quickly rejected the service. We have been trying...
to call this customer all day and sent an email asking for a call back. We have been trying our best to resolve the issue and accommodate the customer. Please have the customer give us a call back at there earliest convenience. ###-###-####.
We apologize for any inconvenience to the customer. However the customer had double the amount of cubic feet that we agreed on. Any additional items would be handled when the carrier is present. Please take a look at one of our agreed upon conditions and terms.The quoted prices and terms are based on the information provided at the time the reservation was made. The items in the inventory have been calculated to an estimated weight/volume or minimum used to determine the transportation requirements upon which your price is determined. Any changes to your inventory may result in different terms and prices uniform with the carrier's tariff. If any additional services, packing of items, or labor are added or required at the destination or origin then you may be charged for those services and/or items at full tariff rates. Carrier reserve the right to re-pack any item not correctly packed by the shipper (drawers must be empty) Carrier is not allowed to do any plumbing or any electrical connections or disconnections.
We apologize to the customer for any inconvenience. Due to the nature of the moving industry, the carrier did run into delays such as traffic, weather, and other customers loads. As per our notes the carrier was willing to compensate the customer for the delay. We apologize if there were any...
damages to the items, we advise the customer to give us a call so we can help the customer file a claim with the carrier. The customer can give us a call at [redacted].
We apologize for any inconvenience to the customer. As per the carrier, when they arrived to the customers house they visually saw that the customer had more items than listed on the inventory list. The carrier advised the customer that their might be more overages and the customer refused the service. The customer refused to accept a new revised estimate from the carrier so they did leave. The customer later on requested for the carrier to come back and service the job. Apollo Relocation Services reached out to the carrier and asked if they would be able to return to the customer and service the job. We, than tried to get in contact with the customer from August [redacted] to the [redacted] to have the carrier come back but we were unsuccessful. On August **, 2015, the customer called in and refused any type of service and advised she didn't want anything to do with us. The customer refused service and as a courtesy Apollo Relocation Services tried to have the carrier go back and service the job. Since the job was refused the service was never able to be completed and the customer forfeits the deposit.
We apologize for any inconvenience to the customer. This customer was delivered and was charged for a long carry because the truck couldn’t get within one hundred feet of her door, as well as having additional cubic feet. The customer also threatened to slander our name...
on the internet and file a charge back of the deposit she had placed upon booking.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Once again with the outright lies!!! Again I state - I called ###-###-#### on January [redacted] at 10:30 am and had to leave a message about my issues. Nobody ever called me back for follow up!!! I once again called on January [redacted] at 9:45 am and finally got to speak to someone. His name is Seth K[redacted] and he gave me email directions and what to send. I sent him the list of damages and what pictures I still had (some were lost due to a damaged iPhone and the phone was not repairable). I sent these emails at 10:00 am on January [redacted]. Seth even responded to me stating the pictures were not attached. I had indeed attached them but I followed up by sending again. I have since heard nothing back from anyone yet you have the gall to say I never called or emailed anything. That is complete and total [redacted]!! I am sick and tired of the ongoing lies and being completely [redacted] around. You lie over and over while apologizing at the same time. You are absolutely full of st and worthless!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We apologize for the clients need to file a claim they will be sent a claims form and reimbursed per the insurance included in their moving service. We try to be as punctual as possible but in a trucking industry mechanical failures happen.
We do apologize for any inconvenience. We are not able to find any records of the customer, can you please tell the customer to provide a job number or phone number associated with her profile.
We at Apollo Relocation Services strive to provide the highest level of service and we are sincerely sorry if the client feels we missed the mark. Pick up and delivery windows are clearly stated on our paperwork and during peak moving months such as summer we ask that clients be as flexible with their schedules as we strive to have their goods picked up and delivered as close to their requested dates as possible. Again we are sorry for the issues the client has had. We did deliver the service as contracted and hope that the clients uses Apollo Relocation again in the future at which point we would give them a sizable discount for their repeat business.
We apologize for any inconvenience. The customer called in one time after he was picked up, and only requested delivery information. The customer did not mention any problems with overages. Unfortunately the customer is not eligible for a refund, since the services were rendered. If the customer has...
any missing or damaged items, we advise the customer to file a claim through the carrier. The customer can call ###-###-#### or go on [redacted].
We apologize for any inconvenience to the customer. However we have not received any calls or emails from the customer. Please have the customer send us a formal email to [redacted]With a detailed description for any damaged or missing items, so we can work on it right away.
We apologize for any inconvenience to the customer. However since the customers friend was present and agreed to the charges, the customer would be responsible for it. We have requested the paperwork to see a complete breakdown of all charges. The customer does have insurance and would have to file...
a claim in order to be compensated for any damaged and missing items. We advise and await the customer’s call, our customer care representatives can be reached at ###-###-####.
We apologize for any inconvenience to the customer. Apollo Relocation Services did not violate any of the agreed upon conditions and terms. The agreed upon dates were 9/**/15-9/**/15, which the carrier did arrive on the agreed upon date. However the customer did not indicate that they wanted any...
storage until the carrier was ready to deliver the items. We tried our best to accommodate the customer, and was able to provide storage for $156. Since the customer did not state they needed storage at the initial conversation when booking the move, the customer was not opt in for the storage. The price went up since the customer did have more items. If the customer had the same amount that we agreed upon than the price would not have gone up. Our dispatch manager did provide the customer with the proper information to start a claim. Since the carrier did service this move, the customer would be compensated through the carrier. If the customer has any questions on the agreed upon conditions and terms we advise and await their call at ###-###-####, thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The last response to the Revdex.com from Apollo Relocation Services stated they were going to discuss this matter with their managers since 365 Movers, the moving company they brokered my move to , was being uncooperative & unresponsive. 365 does not answer their phone nor emails. Please keep this case open until it is resolved. I had requested Apollo Relocation pay my claim directly since I had originally contracted with them and paid them a deposit. Apollo also told me they would not broker out my move since it was on the east coast. Thank you for your cooperation [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is not a satisfactory response. They referred me to a bad business who overcharged me by a very large amount. This business also failed to bring my goods that I needed and had difficulty replacing. This business failed to respond to my claim of missing and damaged goods and closed. This was not in accordance with Apollo's promise of good faith service. Apollo took my 1000 dollars and considers their responsibility in referring me to a bad business closed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
As we stated before we are still in process of reviewing all the paperwork and taking the right steps towards getting you the proper reimbursement. We apologize again for any inconvenience that you have had during your moving process and we will be sure to follow up with you as soon as we have an answer as to the reimbursement you should receive. If you have any questions please do not hesitate to give us a call at ###-###-####. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have called the 800 number and they told me to file a complaint which I have done 4 times....was told someone would reach out to me with a claim number which they have never done. The carriers said they delivered everything and that is a lie. The trucking company was Sammy's located in Fort Lauderdale...I sent he invoice to you yesterday along with the supervisors number at Apollo who arranged the move. The following is a list of missing items.1. Coin collection over 100 years old...my husband is 70 and it was his grandmothers.2. A stamp collection also my husband's grandmothers3. 7 suits and coat jackets...there were 9 in the box and only two were left and box was rewrapped.4. A four foot stuffed animal with a Mexican sombrero this was a gift for our grandson...the hat arrived but no stuffed animal.5. A Chinesse tapestry give to us from my daughter from Epcotdo not care what the carriers say ...these items are not among the things we shipped.....the expensive things are missing only other hings we shipped were old books....someone knew exactly what to take .don't know how to put a value on these things but coin and stamp collections are worth thousand...the tapestry was $50 and the stuffed animal was a sentiment item that has been in the family....I cannot deal with this anymore....did what I was told. My word against the carrier, I guess...we are law biding citizens that entered into a contract with good faith and feel we have been scammed.[redacted]
Sincerely,
[redacted]
We apologize to any inconvenience to the customer. Prior to the move, our Quality Assurance department spoke with the customer to reconfirm their inventory to ensure no additional items or overages at pick-up. The carrier assigned for the move arrived at the pick-up, as...
scheduled. Upon arrival, the carrier noticed the customer had additional items or items that were not that weren't on the inventory list. According to regulation, the carrier provided the customer with a revised written estimate for the additional cost of the extra items from the customer. Customers are only eligible for a refund if they CANCEL their move seven business days prior to their load date, as stated on our cancellation policy three (3) times beforea customer electronically signs for the agreement. Hence, the customer is not eligible for a refund since their move was serviced.
We are sincerely sorry for the issues the client had with the move and all parties involved in this move are being made aware of the issues that transpired so that we may make the needed adjustments to insure that it does not occur again and that communication is better with the client. We thank the...
client for their input.
We apologize to any inconvenience to the customer. As per the carrier, the customer had more cubic ft than agreed upon. The only time the customer is eligible for a refund is when they are outside of our cancellation policy. Please take a look at our cancellation below; "Deposits are 100%...
refundable with No Cancellation Fee or Additional Charges for moves cancelled outside ten (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load date. I understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within ten (10) business days (weekends and federal holidays excluded) of the first estimated pack or load date. Additionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by client. All cancellation and refund requests must be sent in writing via e-mail to [redacted] Cancellation requests sent to Apollo Relocation Services Inc. after normal business hours (6:00 PM EST) will be considered received on the following business day."In our contract it also states to not allow the carrier to load items on the truck before you agree to the new revised estimate, please take a look below;"The carrier will offer you a new estimate agreement listing all costs for the entire move. The total price will be the same listed on this agreement if your inventory weight/volume does not change and/or require additional services. If your inventory is different or services are different, the carrier must provide you with a revised written estimate. Do not allow the carrier to load the truck or perform any services before you agree in writing to the new estimate."Once again we apologize to any inconvenience to the customer, but Apollo Relocation Services in no shape, way, or form break any of the agreed upon conditions & terms.
We apologize for any inconvenience to the customer. However we attempted to provide the service for the customer. As per the carrier the customer had more cubic ft at pick up. Once the carrier provided the customer a new revised estimate the customer quickly rejected the service. We have been trying...
to call this customer all day and sent an email asking for a call back. We have been trying our best to resolve the issue and accommodate the customer. Please have the customer give us a call back at there earliest convenience. ###-###-####.
We apologize for any inconvenience to the customer. However the customer had double the amount of cubic feet that we agreed on. Any additional items would be handled when the carrier is present. Please take a look at one of our agreed upon conditions and terms.The quoted prices and terms are based on the information provided at the time the reservation was made. The items in the inventory have been calculated to an estimated weight/volume or minimum used to determine the transportation requirements upon which your price is determined. Any changes to your inventory may result in different terms and prices uniform with the carrier's tariff. If any additional services, packing of items, or labor are added or required at the destination or origin then you may be charged for those services and/or items at full tariff rates. Carrier reserve the right to re-pack any item not correctly packed by the shipper (drawers must be empty) Carrier is not allowed to do any plumbing or any electrical connections or disconnections.
We apologize to the customer for any inconvenience. Due to the nature of the moving industry, the carrier did run into delays such as traffic, weather, and other customers loads. As per our notes the carrier was willing to compensate the customer for the delay. We apologize if there were any...
damages to the items, we advise the customer to give us a call so we can help the customer file a claim with the carrier. The customer can give us a call at [redacted].
We apologize for any inconvenience to the customer. As per the carrier, when they arrived to the customers house they visually saw that the customer had more items than listed on the inventory list. The carrier advised the customer that their might be more overages and the customer refused the service. The customer refused to accept a new revised estimate from the carrier so they did leave. The customer later on requested for the carrier to come back and service the job. Apollo Relocation Services reached out to the carrier and asked if they would be able to return to the customer and service the job. We, than tried to get in contact with the customer from August [redacted] to the [redacted] to have the carrier come back but we were unsuccessful. On August **, 2015, the customer called in and refused any type of service and advised she didn't want anything to do with us. The customer refused service and as a courtesy Apollo Relocation Services tried to have the carrier go back and service the job. Since the job was refused the service was never able to be completed and the customer forfeits the deposit.
We apologize for any inconvenience to the customer. This customer was delivered and was charged for a long carry because the truck couldn’t get within one hundred feet of her door, as well as having additional cubic feet. The customer also threatened to slander our name...
on the internet and file a charge back of the deposit she had placed upon booking.
Revdex.com:
t and worthless!!!
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Once again with the outright lies!!! Again I state - I called ###-###-#### on January [redacted] at 10:30 am and had to leave a message about my issues. Nobody ever called me back for follow up!!! I once again called on January [redacted] at 9:45 am and finally got to speak to someone. His name is Seth K[redacted] and he gave me email directions and what to send. I sent him the list of damages and what pictures I still had (some were lost due to a damaged iPhone and the phone was not repairable). I sent these emails at 10:00 am on January [redacted]. Seth even responded to me stating the pictures were not attached. I had indeed attached them but I followed up by sending again. I have since heard nothing back from anyone yet you have the gall to say I never called or emailed anything. That is complete and total [redacted]!! I am sick and tired of the ongoing lies and being completely [redacted] around. You lie over and over while apologizing at the same time. You are absolutely full of s
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We apologize for the clients need to file a claim they will be sent a claims form and reimbursed per the insurance included in their moving service. We try to be as punctual as possible but in a trucking industry mechanical failures happen.
We do apologize for any inconvenience. We are not able to find any records of the customer, can you please tell the customer to provide a job number or phone number associated with her profile.
We at Apollo Relocation Services strive to provide the highest level of service and we are sincerely sorry if the client feels we missed the mark. Pick up and delivery windows are clearly stated on our paperwork and during peak moving months such as summer we ask that clients be as flexible with their schedules as we strive to have their goods picked up and delivered as close to their requested dates as possible. Again we are sorry for the issues the client has had. We did deliver the service as contracted and hope that the clients uses Apollo Relocation again in the future at which point we would give them a sizable discount for their repeat business.
We apologize for any inconvenience. The customer called in one time after he was picked up, and only requested delivery information. The customer did not mention any problems with overages. Unfortunately the customer is not eligible for a refund, since the services were rendered. If the customer has...
any missing or damaged items, we advise the customer to file a claim through the carrier. The customer can call ###-###-#### or go on [redacted].
We apologize for any inconvenience to the customer. However we have not received any calls or emails from the customer. Please have the customer send us a formal email to [redacted]With a detailed description for any damaged or missing items, so we can work on it right away.