We apologize for any inconvenience to the customer. The customer’s original inventory is the following:A water Cooler, 2 Wingback chairs,6 Dining chairs, 1 Dining Table, 1 Entertainment Center, TV, 10 Boxes, 5 Smallboxes, 1 Plastic Bin, 1 Footboard, 1 Headboard, Mattress, Ladder, Lamp, LibraryTable, Mirror, 2 Paintings.The revised written estimate lists the following for the customer’s inventory: 1 Table, 5 Chairs, 2 Leg chair’s,5 Pictures, 3 Plastic Bins, 8 boxes, TV, Ladder, Front Board, Head Board,Mattress, Foot Board, Box Spring, Desk, chaise lounge,3 side boards, The customer was provided a new revised written estimate for 535 cubic feet, which the customer agreed and signed on. The customer originally agreed to 315 cubic feet but in fact had more cubic feet than agreed upon, and had to pay the difference. The customer can call the claim phone number directly at ###-###-#### for compensation on damages and delays.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I don't accept their apology, I expect a refund]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry for any inconvenience. We will continue to help you file a claim with the company that was subcontracted to move your items. As it states in the contract: By electronically signing this agreement, I have read, understood and I am agreeing to the Company refund/cancellation policy and...
the following:2. Apollo Relocation Services Inc. MC: [redacted] is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving broker. Apollo Relocation Services Inc. assumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrier. At shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claims. Apollo Relocation Services Inc. is not responsible for any omissions or acts of the carrier, its agents, or employees. Apollo Relocation Services Inc. is not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God. As it states we will be able to help you with the claims process but we are not liable for the damages to your property. If you would like to contact our office at ###-###-####. Respectfully, Apollo Relocation Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
1. Apollo DID NOT make us aware that they will be employing a carrier to do the work for us.2. Kindly request Apollo to provide the name of the carrier.3. The carrier was not there as scheduled, the original schedule window was for 9/*/15 to 9/*/15. Which was changed to 9/* to 9/** as they had an engine failure on their truck, as stated by the carrier.4. The estimate was to move a 1 bedroom apartment. How can there be “double the load size”? We even did not have the bed and couch moved, it was to be donated. That just leaves so much more space. So Apollo’s sales team horribly went wrong with the estimate or offered a price so low that they had no intention of ensuring is the final price. My question to your sales and “quality assurance” team is:a. How many of your estimates are exactly the same as the final cost?b. What is your deviance on final price guarantee? 10% deviance, 20% deviance or 300% deviance?5. NO revised written estimate was provided by the carrier. Apollo to share evidence of the written revised estimate.6. The carrier even refused to do regular cloth packing as it was promised by Apollo. They wanted to charge extra for packing material (bubble wrap etc.) and packing. We were anticipating an additional cost of $300 to $400 for packing (fragile items likeTV, Dining Table Glass Top etc.) which we were ready to pay. The carrier mentioned it would be $2200 to pack, this is unfair as regular cloth packing is included in the estimate.7. It was the carrier and Apollo who were NOT willing to work with us. We offered the following:a. Leave behind some items like Chest of Drawers, Wall Hanging Pictures, that the carrier was charging a lot to pack and would occupy more space (even though regular cloth packing was included for these items). They did not reduce the price forpacking.b. We asked that they use the regular cloth packing, as promised, for items like the TV Stand, Chest of Drawers, Wall Hanging Pictures etc. and that we are willing to sign a waiver if the items broke as we did not want their expensive packing. They were not willing to negotiate.The exact words from the carrier (his name is Tim or Tony) was “Make a decision fast, if you don’t want it, we have a lot of other customers.”Apollo held our $500 as ransom. Apollo and the carrier were not committed to providing good service. They are not committed to providing good service as they already have a deposit of $500. At this point they have nothing to loose. In fact they get to keep the $500 deposit.Is this how Apollo makes money?Is this how Apollo pays its employees?Is this how Apollo does business with their customers?Hiding behind clause of the agreement. Try to provide better service and be more committed in delivering as per the set expectations.Apollo and the carrier wanted us to pay $2200 more than the initial estimate of $1372. We are afraid they would charge us more at drop off, we do not want to take any more chances.We request that our initial deposit of $500 be refunded as the service was not fulfilled. Customer did not cancel out. Apollo and Carrier were treating the initial deposit of $500 hostage. This is a business ethics issue. This needs to be stopped.[redacted]In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They have still charged me for $800 for not performing the services. The business is manipulting the "business day" to fit their own agenda and timeline. This was clearly not met and there is no reason why a simple call from the carrier/driver could have been made to inform us of the time and that they were still coming. You can not claim "traffic and other issues" when 11 hours difference from the provided time and the actual time of arrival without a single phone call. THE BUSINESS NEVER made a call to us and we had to call them multiple time to get any information (which was all lies about the "driver being on their way").As for the company offering a rescheduled date, we can not change our move out date due to being called to active duty and needing to be at the station so the offer to have this company reschedule the move is not an option and we would not trust this company anyway. We had to quickly pack a Budget truck and move it ourselves. Therefore we had to make other arrangements to get our move completed. Showing up to someone's house at 11:15 pm is not acceptable without any call or confirmation that someone was coming. It seems the "day" and "business day" are what the issue is and the "business or close of busniess day" is not midnight!! I understand that the business would like to count until midnight on the final day of pick up but in there agreement it clearly states the close of business is 6pm. They are also moving up their time that they arrived at our house. They did not arrive until 11:15 pm That is when they rang our doorbell. The phone calls we made up until the movers arriving are all time stamped and we left voicemails as documentation. No crrier made contact per their own contract below. We had no contact with carrierand no confirmation one was coming. Per their contract below they did not meed their side of thedeal by the close of business on the 2nd move day. Even after we initiated contact multiple times to be made with carrier. We will not be satisfied until they refund our money back and they get consequences for overbooking and not being able to perform the services within the time frame. "Apollo Relocation Services Inc. places the shipm ent with an authorized, licensed, and insured FMCSA household goods carrier. However, you understand and agree that Apollo Relocation Services Inc. makes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested. If Apollo Relocation Services Inc. is unable to assign a carrier by the time of close of business on your last pick up date, you will be entitled to a refund of your deposit as a full satisfaction of this agreement. ..."
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The services I paid for and were guaranteed did not occurand I was over charged. Upon pickup I had fewer items (for example: did not havedining room table). The only extra items the moving company sated I had were 4bed boards (frames on side of bed). The moving company did not give me a “discount.”They took $300 off of the increased rip off price they over charged me whichthey could not prove through measurement why I was over charged. In addition, upon arrival at my apartment complex the movingcompany refused to deliver my property until I paid the balance. I said that Idid not feel comfortable doing that until my property was delivered to myapartment on the 3rd floor, I was able to verify I had all my items,and my beds were assembled as promised. The mover said they would take my stuffif I did not pay. He said I could verifymy property once they brought it in and they would reassemble my beds. I paid but asked that the mover write “paid infull” on the receipt. He did. After the movers received my money the following occurred: Movers refused to deliver my property to the 3rdfloor and left it in the hallway on the 2nd floor (see video 2ndfloor & 2nd floor attachment).Movers did not reassemble my beds because theydid not deliver anything to my apartment. Mover said demanded more money to delivery tothe 3rd floor. I told him I already paid for that. He said I neededto give him $75 more. I asked if I paid twice would he sign saying I paid again.The mover said he would not sign anything saying he charged me an additional $75fee. Therefore, I did not pay.The invoice the mover had upon delivery did notagree with the original invoice I had when they picked up my items (seeoriginal invoice attachment). I was charged $500 for “other” on the drop offinvoice which could not be explained (see drop off invoice attachment).The $500 military discount I stated in myoriginal Revdex.com complaint that was not on my original bill appeared on the final bill(see drop of invoice attachment). Apollo did not deliver as promise and in actuality did notdeliver at all. I had to pay someone to move my property from the 2ndfloor to the 3rd floor. I had to pay someone to put my bedstogether. Apollo business practices are unethical, manipulative, and amisrepresentation of services.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We would happily offer to have a carrier come service the move if the client still requires the service. We are dedicated to our clients being satisfied and we are sorry the client feels we failed them. We have attempted to reach out to the client to see about making other arrangements if they still need to be moved but have not been able to reach them. We are hoping the client will contact us to see about working this out and getting them moved. We thank you for your assistance in resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The move date was scheduled for 7/**/15 between the hours of 7pm-10pm. I waited for the moving truck all night and they never showed up. I emailed Napoleon from Apollo that evening staying my concerns to which he never responded. The driver of the truck called me and said that the truck had water in gasoline issued and the truck is out of service but someone will be at my house on 8/*/15 between the hours of 6am-8am. They never showed up. I emailed Napoleon from Apollo again and he never replied again. Finally after 8am, I spoke to Barry who apologized and said that he cannot guarantee on when he can get a truck out to me since it was the 1st day of the month and all the trucks have gone out for the month. He asked me to wait till 10am so he can give me a better answer. I waited and when he finally called he said that he couldn't find a truck for me. The contract states move date of 7/**/15 NOT after! Apollo never deliverd their services in the day nor the day after.That afternoon, I started to move out all my furniture and belongs from the apartment onto the sidewalk because new tenants where moving in.To this complaint, I have emailed on October **, 2018 (complaint #[redacted]) proof of email correspondence to Napoleon at Apollo. This is proof that I have reached out to Apollo with my concerns. To which they never responded. Made sever calls to George (truck driver) to which my calls were not answered. Apollo left me stranded and took my deposit.I want my deposit of $1,000 to be returned to me promptly.Thank you,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We apologize for any inconvenience to the customer. We do not have any record of the customer calling in. Customers are only eligible for a refund if they CANCEL their move seven business days prior to their load date, as stated on our cancellation policy three (3) times before a...
customer electronically signs for the agreement: “Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside seven (7) business days (weekends and federal holidays excluded) prior to the first estimated pack or load date. I understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within seven (7) business days (weekends and federal holidays excluded) of the first estimated pack or load date. Additionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by client.”Since this job was serviced and the customer never cancelled, they are not entitled to a refund. If the customer has any questions she is always welcome to contact us at ###-###-#### so our customer care representative can further assist them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Actually you stated the movers did not have access to my building and I was charged appropriately. I am asking you, the company I made the contract with to explain what exactly you mean. Why was was I accessed $500 upon deliver? And how would your customer know I would be accessed that? Your company promised me certain expectations and did not deliver. You have not answered my questions via Revdex.com & I do not feel comfortable contacting you since your company managers, 2 thus far have been rude & have not kept their word. I would appreciate answers to my questions.
We apologize for any inconvenience to the customer. We have assigned a manager to the customer's file, and will be contacting the customer regarding overages. We will also help the customer file a claim to receive compensation for any broken items.
We apologize if you felt mislead by the moving consultant. As for delivery time, as stated previously the items were still delivered before DOT regulation permits of 21 business days. We also advise the customer to please contact our office and speak to a customer care rep to help them file a claim for any damaged items.
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I don not really consider this resolved at this point. I will be waiting to see if Apollo Relocation Services actually follows through with their planned action. Thank you so much to the Revdex.com for your assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I cancelled the order outside their 10 day window. The truck has not been dispatched as they are only two towns away from my location and not "on the way". I placed the order on 9/**/15 and cancelled it on 9/**/15. Ten days would have made it 9/**/15. The pick up date was either 9/** or 9/**. I have stopped payment with the credit card company.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The business is refusing to take any responsibility for any wrongdoing and misrepresentations during the process of our move from California to Texas. They first told me that the cost of the move was determined by the amount of boxes that we placed in the moving truck. They told me that I could have up to 30 boxes in the truck before any new fees would be accessed. I packed only 23 boxes that should have been placed on the truck, well under the maximum limit of 30 boxes. Secondly, they placed a dresser in the truck that was large and bulky that we did not intend on moving nor did I want to be placed on the truck. It was an old broken dresser that I wanted to have thrown away. Lastly, when they showed up to the apartment, their subcontractors that they hired switched the original terms of the agreement by stating that the cost of the move would be determined based on square feet. I had my mother there only to allow the men into the house in order to take our things and place them on our truck since they were three days late and never showed up on the day they were supposed to. We were no longer in the state at the time of the move. The subcontractors took advantage of the situation and forced our mother to sign a contract without giving her an actual quote. When they did provide the quote, which we were told over the phone of the new price, we decided to decline their services because it was double the cost of the original quote of 1600 dollars. I would really like to have our property back and would really like that the original quote of 1600 dollars be honored. This whole issue has become a huge headache for my family. We would also like the Revdex.com to further investigate the practices of this company and the subcontracting company. It does not seem to be a common practice of the moving business to base quotes on square feet or boxes. The fact that they disregard the offer that was originally made is also a very sneaky way of conducting business by providing new cost at the time when the business arrives to house after they have already provided a quote that they claim they would not go over. In the end we detrimentally relied on their original quote over the phone that they misrepresented at the time of the move. We have also been denied access to see our bill of the original quote on the company's website. Please honor the original quote of 1600 dollars.We would just really like the business to honor their original quote of 1600 dollars.
[Your Answer Her
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We apologize for any inconvenience to the customer. However Apollo Relocation Services would never lie about being a broker. We in fact are one of the top nations moving providers. We do own our trucks and service customers moves as well as broker out moves. It is clearly written on our website as...
well as the contract that was agreed upon. If the customer has any questions on any of the agreed upon conditions and terms we advise and await for the customers call. We can be reached at ###-###-####.
We apologize for any inconvenience to the customer. However the customer had additional cubic feet than what was she was quoted for. One of our customer care representatives has emailed the customer a breakdown of the charges on the [redacted]. If the customer has any missing/damaged items she can call...
###-###-####. That is the carrier's direct phone number to file a claim for compensation.
We apologize for any inconvenience to the customer. Since the customer chose to cancel within the cancellation window and a truck and carrier was already dispatched, the customer is unfortunately ineligible for a refund, as stated on our cancellation policy three (3) times before a...
customer electronically signs for the agreement: Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside ten (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load date. I understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within ten (10) business days (weekends and federal holidays excluded) of the first estimated pack or load date. Additionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by client. All cancellation and refund requests must be sent in writing via e-mail to [redacted] Cancellation requests sent to Apollo Relocation Services Inc. after normal business hours (6:00 PM EST) will be considered received on the following business day.
We apologize for any inconvenience to the customer. According to our notes, the carrier arrived at the customers home on 8/**/15 at 10:30pm still within the scheduled date. Unfortunately, because of the nature of the transportation industry, there are delays including traffic, weather, road, and...
delays caused from other customers, which was the case with this move. Refusal of services are not eligible for refunds as per the signed agreement with the customer. However the carrier is willing to reschedule another date for the customer for the inconvenience. We advise the customer to reach out to our office and speak to a customer care rep that can further assist them.
We apologize for any inconvenience to the customer. The customer’s original inventory is the following:A water Cooler, 2 Wingback chairs,6 Dining chairs, 1 Dining Table, 1 Entertainment Center, TV, 10 Boxes, 5 Smallboxes, 1 Plastic Bin, 1 Footboard, 1 Headboard, Mattress, Ladder, Lamp, LibraryTable, Mirror, 2 Paintings.The revised written estimate lists the following for the customer’s inventory: 1 Table, 5 Chairs, 2 Leg chair’s,5 Pictures, 3 Plastic Bins, 8 boxes, TV, Ladder, Front Board, Head Board,Mattress, Foot Board, Box Spring, Desk, chaise lounge,3 side boards, The customer was provided a new revised written estimate for 535 cubic feet, which the customer agreed and signed on. The customer originally agreed to 315 cubic feet but in fact had more cubic feet than agreed upon, and had to pay the difference. The customer can call the claim phone number directly at ###-###-#### for compensation on damages and delays.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I don't accept their apology, I expect a refund]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry for any inconvenience. We will continue to help you file a claim with the company that was subcontracted to move your items. As it states in the contract: By electronically signing this agreement, I have read, understood and I am agreeing to the Company refund/cancellation policy and...
the following:2. Apollo Relocation Services Inc. MC: [redacted] is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving broker. Apollo Relocation Services Inc. assumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrier. At shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claims. Apollo Relocation Services Inc. is not responsible for any omissions or acts of the carrier, its agents, or employees. Apollo Relocation Services Inc. is not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God. As it states we will be able to help you with the claims process but we are not liable for the damages to your property. If you would like to contact our office at ###-###-####. Respectfully, Apollo Relocation Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
1. Apollo DID NOT make us aware that they will be employing a carrier to do the work for us.2. Kindly request Apollo to provide the name of the carrier.3. The carrier was not there as scheduled, the original schedule window was for 9/*/15 to 9/*/15. Which was changed to 9/* to 9/** as they had an engine failure on their truck, as stated by the carrier.4. The estimate was to move a 1 bedroom apartment. How can there be “double the load size”? We even did not have the bed and couch moved, it was to be donated. That just leaves so much more space. So Apollo’s sales team horribly went wrong with the estimate or offered a price so low that they had no intention of ensuring is the final price. My question to your sales and “quality assurance” team is:a. How many of your estimates are exactly the same as the final cost?b. What is your deviance on final price guarantee? 10% deviance, 20% deviance or 300% deviance?5. NO revised written estimate was provided by the carrier. Apollo to share evidence of the written revised estimate.6. The carrier even refused to do regular cloth packing as it was promised by Apollo. They wanted to charge extra for packing material (bubble wrap etc.) and packing. We were anticipating an additional cost of $300 to $400 for packing (fragile items likeTV, Dining Table Glass Top etc.) which we were ready to pay. The carrier mentioned it would be $2200 to pack, this is unfair as regular cloth packing is included in the estimate.7. It was the carrier and Apollo who were NOT willing to work with us. We offered the following:a. Leave behind some items like Chest of Drawers, Wall Hanging Pictures, that the carrier was charging a lot to pack and would occupy more space (even though regular cloth packing was included for these items). They did not reduce the price forpacking.b. We asked that they use the regular cloth packing, as promised, for items like the TV Stand, Chest of Drawers, Wall Hanging Pictures etc. and that we are willing to sign a waiver if the items broke as we did not want their expensive packing. They were not willing to negotiate.The exact words from the carrier (his name is Tim or Tony) was “Make a decision fast, if you don’t want it, we have a lot of other customers.”Apollo held our $500 as ransom. Apollo and the carrier were not committed to providing good service. They are not committed to providing good service as they already have a deposit of $500. At this point they have nothing to loose. In fact they get to keep the $500 deposit.Is this how Apollo makes money?Is this how Apollo pays its employees?Is this how Apollo does business with their customers?Hiding behind clause of the agreement. Try to provide better service and be more committed in delivering as per the set expectations.Apollo and the carrier wanted us to pay $2200 more than the initial estimate of $1372. We are afraid they would charge us more at drop off, we do not want to take any more chances.We request that our initial deposit of $500 be refunded as the service was not fulfilled. Customer did not cancel out. Apollo and Carrier were treating the initial deposit of $500 hostage. This is a business ethics issue. This needs to be stopped.[redacted]In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They have still charged me for $800 for not performing the services. The business is manipulting the "business day" to fit their own agenda and timeline. This was clearly not met and there is no reason why a simple call from the carrier/driver could have been made to inform us of the time and that they were still coming. You can not claim "traffic and other issues" when 11 hours difference from the provided time and the actual time of arrival without a single phone call. THE BUSINESS NEVER made a call to us and we had to call them multiple time to get any information (which was all lies about the "driver being on their way").As for the company offering a rescheduled date, we can not change our move out date due to being called to active duty and needing to be at the station so the offer to have this company reschedule the move is not an option and we would not trust this company anyway. We had to quickly pack a Budget truck and move it ourselves. Therefore we had to make other arrangements to get our move completed. Showing up to someone's house at 11:15 pm is not acceptable without any call or confirmation that someone was coming. It seems the "day" and "business day" are what the issue is and the "business or close of busniess day" is not midnight!! I understand that the business would like to count until midnight on the final day of pick up but in there agreement it clearly states the close of business is 6pm. They are also moving up their time that they arrived at our house. They did not arrive until 11:15 pm That is when they rang our doorbell. The phone calls we made up until the movers arriving are all time stamped and we left voicemails as documentation. No crrier made contact per their own contract below. We had no contact with carrierand no confirmation one was coming. Per their contract below they did not meed their side of thedeal by the close of business on the 2nd move day. Even after we initiated contact multiple times to be made with carrier. We will not be satisfied until they refund our money back and they get consequences for overbooking and not being able to perform the services within the time frame. "Apollo Relocation Services Inc. places the shipm ent with an authorized, licensed, and insured FMCSA household goods carrier. However, you understand and agree that Apollo Relocation Services Inc. makes no guarantees and/or warranties concerning pick up or delivery time and dates, or the assigning of a carrier to provide the transportation services requested. If Apollo Relocation Services Inc. is unable to assign a carrier by the time of close of business on your last pick up date, you will be entitled to a refund of your deposit as a full satisfaction of this agreement. ..."
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The services I paid for and were guaranteed did not occurand I was over charged. Upon pickup I had fewer items (for example: did not havedining room table). The only extra items the moving company sated I had were 4bed boards (frames on side of bed). The moving company did not give me a “discount.”They took $300 off of the increased rip off price they over charged me whichthey could not prove through measurement why I was over charged. In addition, upon arrival at my apartment complex the movingcompany refused to deliver my property until I paid the balance. I said that Idid not feel comfortable doing that until my property was delivered to myapartment on the 3rd floor, I was able to verify I had all my items,and my beds were assembled as promised. The mover said they would take my stuffif I did not pay. He said I could verifymy property once they brought it in and they would reassemble my beds. I paid but asked that the mover write “paid infull” on the receipt. He did. After the movers received my money the following occurred: Movers refused to deliver my property to the 3rdfloor and left it in the hallway on the 2nd floor (see video 2ndfloor & 2nd floor attachment).Movers did not reassemble my beds because theydid not deliver anything to my apartment. Mover said demanded more money to delivery tothe 3rd floor. I told him I already paid for that. He said I neededto give him $75 more. I asked if I paid twice would he sign saying I paid again.The mover said he would not sign anything saying he charged me an additional $75fee. Therefore, I did not pay.The invoice the mover had upon delivery did notagree with the original invoice I had when they picked up my items (seeoriginal invoice attachment). I was charged $500 for “other” on the drop offinvoice which could not be explained (see drop off invoice attachment).The $500 military discount I stated in myoriginal Revdex.com complaint that was not on my original bill appeared on the final bill(see drop of invoice attachment). Apollo did not deliver as promise and in actuality did notdeliver at all. I had to pay someone to move my property from the 2ndfloor to the 3rd floor. I had to pay someone to put my bedstogether. Apollo business practices are unethical, manipulative, and amisrepresentation of services.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We would happily offer to have a carrier come service the move if the client still requires the service. We are dedicated to our clients being satisfied and we are sorry the client feels we failed them. We have attempted to reach out to the client to see about making other arrangements if they still need to be moved but have not been able to reach them. We are hoping the client will contact us to see about working this out and getting them moved. We thank you for your assistance in resolving this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The move date was scheduled for 7/**/15 between the hours of 7pm-10pm. I waited for the moving truck all night and they never showed up. I emailed Napoleon from Apollo that evening staying my concerns to which he never responded. The driver of the truck called me and said that the truck had water in gasoline issued and the truck is out of service but someone will be at my house on 8/*/15 between the hours of 6am-8am. They never showed up. I emailed Napoleon from Apollo again and he never replied again. Finally after 8am, I spoke to Barry who apologized and said that he cannot guarantee on when he can get a truck out to me since it was the 1st day of the month and all the trucks have gone out for the month. He asked me to wait till 10am so he can give me a better answer. I waited and when he finally called he said that he couldn't find a truck for me. The contract states move date of 7/**/15 NOT after! Apollo never deliverd their services in the day nor the day after.That afternoon, I started to move out all my furniture and belongs from the apartment onto the sidewalk because new tenants where moving in.To this complaint, I have emailed on October **, 2018 (complaint #[redacted]) proof of email correspondence to Napoleon at Apollo. This is proof that I have reached out to Apollo with my concerns. To which they never responded. Made sever calls to George (truck driver) to which my calls were not answered. Apollo left me stranded and took my deposit.I want my deposit of $1,000 to be returned to me promptly.Thank you,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We apologize for any inconvenience to the customer. We do not have any record of the customer calling in. Customers are only eligible for a refund if they CANCEL their move seven business days prior to their load date, as stated on our cancellation policy three (3) times before a...
customer electronically signs for the agreement: “Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside seven (7) business days (weekends and federal holidays excluded) prior to the first estimated pack or load date. I understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within seven (7) business days (weekends and federal holidays excluded) of the first estimated pack or load date. Additionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by client.”Since this job was serviced and the customer never cancelled, they are not entitled to a refund. If the customer has any questions she is always welcome to contact us at ###-###-#### so our customer care representative can further assist them.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Actually you stated the movers did not have access to my building and I was charged appropriately. I am asking you, the company I made the contract with to explain what exactly you mean. Why was was I accessed $500 upon deliver? And how would your customer know I would be accessed that? Your company promised me certain expectations and did not deliver. You have not answered my questions via Revdex.com & I do not feel comfortable contacting you since your company managers, 2 thus far have been rude & have not kept their word. I would appreciate answers to my questions.
We apologize for any inconvenience to the customer. We have assigned a manager to the customer's file, and will be contacting the customer regarding overages. We will also help the customer file a claim to receive compensation for any broken items.
We apologize if you felt mislead by the moving consultant. As for delivery time, as stated previously the items were still delivered before DOT regulation permits of 21 business days. We also advise the customer to please contact our office and speak to a customer care rep to help them file a claim for any damaged items.
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I don not really consider this resolved at this point. I will be waiting to see if Apollo Relocation Services actually follows through with their planned action. Thank you so much to the Revdex.com for your assistance.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I cancelled the order outside their 10 day window. The truck has not been dispatched as they are only two towns away from my location and not "on the way". I placed the order on 9/**/15 and cancelled it on 9/**/15. Ten days would have made it 9/**/15. The pick up date was either 9/** or 9/**. I have stopped payment with the credit card company.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The business is refusing to take any responsibility for any wrongdoing and misrepresentations during the process of our move from California to Texas. They first told me that the cost of the move was determined by the amount of boxes that we placed in the moving truck. They told me that I could have up to 30 boxes in the truck before any new fees would be accessed. I packed only 23 boxes that should have been placed on the truck, well under the maximum limit of 30 boxes. Secondly, they placed a dresser in the truck that was large and bulky that we did not intend on moving nor did I want to be placed on the truck. It was an old broken dresser that I wanted to have thrown away. Lastly, when they showed up to the apartment, their subcontractors that they hired switched the original terms of the agreement by stating that the cost of the move would be determined based on square feet. I had my mother there only to allow the men into the house in order to take our things and place them on our truck since they were three days late and never showed up on the day they were supposed to. We were no longer in the state at the time of the move. The subcontractors took advantage of the situation and forced our mother to sign a contract without giving her an actual quote. When they did provide the quote, which we were told over the phone of the new price, we decided to decline their services because it was double the cost of the original quote of 1600 dollars. I would really like to have our property back and would really like that the original quote of 1600 dollars be honored. This whole issue has become a huge headache for my family. We would also like the Revdex.com to further investigate the practices of this company and the subcontracting company. It does not seem to be a common practice of the moving business to base quotes on square feet or boxes. The fact that they disregard the offer that was originally made is also a very sneaky way of conducting business by providing new cost at the time when the business arrives to house after they have already provided a quote that they claim they would not go over. In the end we detrimentally relied on their original quote over the phone that they misrepresented at the time of the move. We have also been denied access to see our bill of the original quote on the company's website. Please honor the original quote of 1600 dollars.We would just really like the business to honor their original quote of 1600 dollars.
[Your Answer Her
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We strongly apologize, we will process and mail out the check to the customer ASAP.
We apologize for any inconvenience to the customer. However Apollo Relocation Services would never lie about being a broker. We in fact are one of the top nations moving providers. We do own our trucks and service customers moves as well as broker out moves. It is clearly written on our website as...
well as the contract that was agreed upon. If the customer has any questions on any of the agreed upon conditions and terms we advise and await for the customers call. We can be reached at ###-###-####.
We apologize for any inconvenience to the customer. However the customer had additional cubic feet than what was she was quoted for. One of our customer care representatives has emailed the customer a breakdown of the charges on the [redacted]. If the customer has any missing/damaged items she can call...
###-###-####. That is the carrier's direct phone number to file a claim for compensation.
We apologize for any inconvenience to the customer. Since the customer chose to cancel within the cancellation window and a truck and carrier was already dispatched, the customer is unfortunately ineligible for a refund, as stated on our cancellation policy three (3) times before a...
customer electronically signs for the agreement: Deposits are 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside ten (10) business days (weekends and federal holidays excluded) prior to the first estimated pack or load date. I understand that deposits are non refundable for moves cancelled, reserved, or placed on hold within ten (10) business days (weekends and federal holidays excluded) of the first estimated pack or load date. Additionally, cancellation policy will apply to the earliest estimated pack/load date in the event a date change is requested by client. All cancellation and refund requests must be sent in writing via e-mail to [redacted] Cancellation requests sent to Apollo Relocation Services Inc. after normal business hours (6:00 PM EST) will be considered received on the following business day.
We apologize for any inconvenience to the customer. According to our notes, the carrier arrived at the customers home on 8/**/15 at 10:30pm still within the scheduled date. Unfortunately, because of the nature of the transportation industry, there are delays including traffic, weather, road, and...
delays caused from other customers, which was the case with this move. Refusal of services are not eligible for refunds as per the signed agreement with the customer. However the carrier is willing to reschedule another date for the customer for the inconvenience. We advise the customer to reach out to our office and speak to a customer care rep that can further assist them.