Champion Real Estate Services

1: The application I signed does not say if I have low credit score I'll loose the discount.(This is my issue, I would have never signed the application had I known my low score would prevent me from receiving the promotional discount, which makes no sense to meAs a new immigrant my score will low my default)I signed the application after the misleading information I got from the representativeI understand per the contract that the $is non-refundable, however, my claim is the change in monthly rental amount which I had no knowledge about.I'm asking for the further assistance of the Revdex.com, or advise me with any other options I may have to reach a settlement

It's not a matter of warning letter or notIt's a matter that will there be unpicked dog waster in Grafton Park in the future? It's a matter that I am the right person you were looking for? I gave your complaint because I didn't do that and I don't take judgement from nowhereSometimes I also noticed some left dog waste in grafton park and I don't want to see these unpicked dog waste eitherThat's why I am telling you that it might be my *** neighbor whose room number is *** because they have dogs and I never noticed they walked their dog with any dog waste bagIt's very likely that your people mistakenly recognize them as meI tried to help you guys but obviously u guys just can't get itSpeaking of the witness, I don't think your management team member ever physically witnessed me or people in my apartment take a dog inside my apartment after left some dog wasteFirst, my roommate was outside US and I was the only one in my apartmentI personally allergy to dog and never ever let a dog come in my apartment for a secondI didn't even touched a dog for last whole yearI have no idea that where does the"a management team member physically witnessed someone take a dog inside your apartment after not cleaning up after them outside" come fromSecond, it doesn't make any sense that your team caught me but just didn't correct me at that timeIf somebody from management team witnessed that I was not cleaning the dog waste, why don't he or she just talk to me at that time? If not, how do you know that your team member witnessed me instead of somebody else such as my neighbors?Third, it also doesn't sense that the your management team member witnessed me doing that while she even never met me beforeI know it's the community manager Jessica Jwho claimed to be the one who witnessed me doing thatThe question is that I hadn't even met her before that timeHow did she even know she witnessed me instead of others? How can she be so sure about that? It's more likely that she witnessed my neighbor who is also ***?Fourth, you guys didn't find anything that is related dog in my apartmentI have been live here for monthIf I have a dog in my apartment, there must be as least some dog stuff in my apartmentMaybe a dog toy or maybe dog foodYou guys had people checked my apartment but have they noticed anything related to dog? Like what I said, my roommate only had a cat once, all the pet stuff you can found in my apartment are for cat.What's more, I have been living in Grafton Park for months with out having any dogThe relationship that I have been with Grafton Park is even longer than Champion does! When I moved in, Grafton Park was even managed by [redacted] I have been living in Grafton Park for such a long time and never ever heard anyone complained me about dog wasteIt's interesting that after I lived here for months, you guys started warning me about dog wasteShouldn't my my neighbor who not only just moved in about months ago but also have dogs be more suspicious? Common sense, plzI am very disappointed by Champion Management because you guys not only can't find the one who left dog waste but also wronged a innocent residentVery shame on Champion

Hi Matt, Thank you for your messageWe apologize for your frustration, but we would like to reiterate that we did take all the appropriate steps that we could, by checking your neighbor’s apartment and discussing with them the situation at handHowever, no evidence was ever found that would allow us to take the next step in the eviction processAfter discussing this matter with you, we made sure to suggest to call the police for best resultsSince that option was least favorable to you, we did present the option of transferring to another apartment on siteWe believe that by giving you other options to try to resolve this issue, and by attempting inspections and communications ourselves, that we did try to meet your needs to the best of our abilityThat is why we are standing by the full day notice, per your lease requirementsPlease let us know if you have any additional questions

To reiterate from our previous response, there is no record of a $overpayment with a previous ownerWhen we acquired ownership of your apartment your starting balance was $0, signifying that you had no credit or balance on your accountThis is the information that was provided to us from the seller Furthermore, the emails that you have attached to your rejection identify items you replaced in your apartment that you stated you would be taking with you when you moved outAll of these replacements took place prior to our company purchasing your apartmentWe never agreed to provide you with a refund for these replacements, as is it not our policy to do so As for the fees deducted from your security deposit, I attached your final electric bill to my last responseIf you have questions about this bill you will need to contact the utility company, Pioneer Energy Management at 614-442-Your blinds had damage and needed to be replacedWe have set rates for specific items, such as blinds, and charged you appropriately based on the style of blinds we use and the cost to install them Also, you did not receive an eviction notice from our companyWe began completing major renovations to the community in In November of we mailed you a letter notifying you that in order to continue living at our community you would need transfer to a newly renovated apartment, re-apply and sign a Champion leaseYou made the decision to move out instead and gave us your notice to vacate at that time Upon further review of your account and lease terms, we see that we did in fact have an accounting errorYour lease expired on January 28, and you did pay for the full month of January for both your apartment and garageWe owe you a refund for $for the three days in January that you were not responsible forWe will be writing this check and sending it to the address listed on this complaintWe apologize for the mistake Thank you again for voicing your concernsI hope we have answered all of your questions

The response is a generic reply to consumers It does not address or take responsibility for the list of issues that were documented.I didn't just decide not to reside at Grafton Park on a whim, I chose not to move due to all of the issues that were listed in the initial complaint and serious concerns regarding my security and the managements lack of accuracy/concern for the pending residentAlong with the issues listed in the initial complaint, I will add again that the interactions I had with the property manager after he stated "the apartment was clean and he completed the walk through after the last resident moved" and gave me the keys to perform the walk through check list There were so many issues, I chose not to fill out the form.None of the issues that were raised and documented were addressed in the response.It is a serious issue/matter/problem to withhold information from a consumer, lie to a consumer or not allow the consumer to have justifiable concerns/complaints that would provide exceptions to refunding a deposit for a purchase or service or any other form of business

Thank you for voicing your concerns and we apologize for the inconvenience the water leak in your apartment has causedOur call center has a set of criteria to determine if an after-hours maintenance call is an emergencyAfter speaking with you the call center determined the mildew smell was not an emergency issue and therefore a maintenance technician was not contacted when you first notified us of the issue on Saturday, June According to our records, our carpet cleaning company conducted a water extraction and left fans to circulate the air in your apartment on Sunday, June 28, less than hours from your original call Our maintenance technician assessed the potential causes of the water leak on Monday, June and we have had the gutter and downspout unclogged and repaired surrounding your apartment We understand that after more rainy weather this afternoon, your window has continued to leakPlease know we are doing everything we can to work with you and our contractors to resolve this issue as quickly as possibleWe ask for your patience and understanding as we work to identify the cause of the leak We feel as though we are handling this situation as quickly as possible and therefore will not be discounting your rent We understand the frustration this situation has caused you and sincerely apologize for the inconvenienceShould you have any further questions or concerns, please contract our leasing office at ###-###-####

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

We apologize for the experience you have had so far at Bridgestone Apartments and that you feel our level of service has been inadequatePlease know that we do take your comments and concerns very seriously We are making an effort to resolve the conflicts you are experiencing with your neighbors in regards to noise As per your signed lease agreement, we cannot let you out of the remainder of your lease free of chargeWe have offered you two options--buy out the remainder of your signed lease agreement or transfer to another apartment within the communityPlease know that if you do transfer to another apartment, we cannot guarantee that you will not occasionally hear your surrounding neighbors and that they do not smokeHowever, we hope that this is an appealing solution for youWe also have a third option that would allow you to shorten the remainder of your lease termPlease contact the office at ###-###-#### to discuss the details of this option with us We want you to enjoy your home at Bridgestone Apartments and we hope that one of the options we have presented can resolve the problems you are currently experiencingPlease contact us at your earliest convenience to discuss

Thank you for your message,We cannot remove your charges for an additional month of rent because per the lease document that you signed upon move-in, in the section referenced below, all residents are required to give a 60-day written notice to vacate an apartmentIf notice is given inside days, the resident is still responsible for a 60-day time period, beginning from the day that notice is givenVIIMOVE OUT NOTICE AND RENEWAL Unless another Lease is signed by the parties hereto or unless written notice of termination is given by one party to the other at least sixty (60) days before expiration date set in paragraph II of the Lease, the Lease shall be automatically renewed on a (2) two month to (2) two month basis (on the same terms and conditions of the original lease) At the expiration of the original term of the Lease, Landlord may adjust the rental amount to the current market rate Landlord agrees to provide Resident in writing, any such adjusted rental amount sixty (60) days prior to the adjusted rate The adjusted rental rate will become effective the first day of the month following the end of the original lease term or renewal term Verbal notice to vacate is not sufficient No per diem move outs will be accepted Given the day that you moved out, which is the day that your day notice begins, we have determined that your balance due is correctPlease give your office a call if you have any questions

We will not be refunding the $processing feeWe have spoken to our manager and she assures us that she discussed our policy pertaining to our specials before you appliedWe apologize for the misunderstanding and by no means were trying to mislead you

I have attached the [redacted] bill for the month of November The service period for this particular bill was from October 16, to November 13, You moved into the apartment on November 11, 2014, so this bill is only capturing three days worth of electric usage.The charges on your [redacted] bill are broken down into two sectionsI am going to refer to your November bill as an exampleThe first section of charges are from [redacted] ("current [redacted] Ohio charges") for the transmission and distribution of electric for $The second set of charges ("current electric charges due") is for your actual electric usage, or the generation of electric (218KWH times the rate 0.08284) for a total of $ You may notice the supplier in the second section change, and that is because we have elected to choose a supplier based on the lowest KWH available to provide a lower cost to our residentsOn this particular bill, the supplier is Border Energy Electric ServicesThese two sections are then added to give you your total amount due of $Other [redacted] customers may not see their charges broken out like this if they have elected for [redacted] to conduct the transmission, distribution and generation of electric[redacted] applies various tariffs to their customer's bills and which tariff is applied is based on the type of user the customer isIn this case, you are a residential customer and so [redacted] has applied Tariff to your accountThis is not something that is decided on or modifiable by ChampionThis is something [redacted] assigns on its own.As mentioned before, we can not allow you access to the [redacted] account number as there is one account number for the entire apartment community, versus an account number for each apartmentWe are unable to provide you access to that information and therefore you are unable to speak directly with ***However, I hope this explanation helps clear up any confusion to your electric billsPlease let me know if you have any further questions or concerns

We are sorry to hear you are having a negative experience with usAs we have discussed recently, our pricing changes daily and in order to lock into a specific price the $processing fee would have needed to be put down within hours of applyingPlease refer to your signed application form for confirmation of this informationOur Regional Manager has worked closely with our team on site to review your situation, so you have not gone unheardOur resident’s happiness is always of utmost concern and we will try our best to do what we can within our guidelinesWe were unaware of any concerns within the apartment until days after move inWe made sure to address your stove work order in a timely fashion and swapped it out for another that was in good working conditionIt was then that a mention of smoke smell was made aware to our maintenance staff and eventually to our leasing teamThe apartment has been sealed twice, received brand new carpeting and vinyl throughout, and has been professionally cleaned and up to standardsOur team has been in your apartment a few times and are not experiencing the same strong smoke smell as you have mentionedIf you have any more questions or concerns since we have last talked on Friday, please feel free to give us a callThank you for choosing Oak Creek at Polaris as your home

Since your original complaint, we have been out to inspect your apartment for moldOur maintenance technicians cut into the drywall beneath the window where the water leak occurred and checked beneath the installation and baseboardsWe have determined that mold was not presentThe majority of the damage created from this inspection was repaired the same day and your wall is scheduled to be painted tomorrow, July Furthermore, we have agreed to have your carpets cleaned and have a company scheduled to come out on Friday, July 10.Please know we take water leaks very seriouslyOur interpretation of the leak in your apartment is that it is a minor water leak, and although does need attention, is not an emergency situationWe are working with our contractors to make additional siding and gutter repairs as a permanent solution and are waiting on a date from them as to when that work will be completedOnce we have a date for those repairs we will inform you.We are handling this situation as our protocol allows and are working to have a permanent fix as quickly as possibleBecause of this, we will not be discounting your rent for this inconvenienceWe truly appreciate you choosing to call Bridgestone Apartments your home and we value you as our residentIf you have any further questions or concerns, please feel free to contact our leasing office at ###-###-####

I am rejecting this response because:Since the offer given to us was between April 25th and May 30th and we chose May 2nd and the new residents aren’t moving in until May 10thWe should not be responsible for the days we are not living in the apartment because cleaning crew needs additional time to prepare for the new residents, and we had no option for them to move in the day after we move outSince it is up to Stafford House to decide how long they need for cleaning, they can tell the new residents a date they can move in, and we will have to pay up until that point, even though it is out of our hands when the new residents move inWe feel that Stafford House is receiving additional money for an expense that normally would not be the residents responsibilityIt is unfair that the offer presented to us was vague and misleading Regards, [redacted]

I am rejecting this response because I was lead to believe by the Lake Club leasing office that the issue would be resolved for 3-monthsDuring that three to four month period I was never told that physical evidence would be required to evict a tenant causing so much harm to others around themIf I had known that your company would take no action I would have put my notice to vacate in months agoThe first few times I complained employees of Lake Club such as Adam stated that after days an eviction could take placeAfter the days I was told an eviction could take place after daysFrom that point on all I heard was "Legal is looking into it"This occurred for months before anybody said anything about needing physical evidence to take actionWhile I understand evicting a tenant is not an easy thing to do, I think your company is just trying to play it too safeI do not understand how staff of the Lake Club leasing office can come into my apartment, agree that they smell marijuana coming from the shared wall and STILL take no actionI was even told that during maintenance checks the staff was able to strongly smell it in their apartment As for the offer to transfer to a new unit, the offer only came after 4-months of complainingIt also came after I had already put a deposit down on another apartmentThe unit offered to me by you was for another bed room apartment but would have cost me a few hundred dollars more a monthI truly feel bad for the next tenant to take the unit I am currently in or anyone else in this situation Regards, Matt Brown

As your signed lease agreement states, we require a 60-day written notice to vacate an apartmentPer our records, we left lease renewal information on your front door on June and July 10, both of which stated we required a written noticeWe followed up with you by phone on July and left a voice mail stating you would need to fill out the notice to vacate form should you be choosing not to renew your leaseWe confirmed with you that same day that you wanted to move out which made your move out day September 16, We did not charge you an additional fee based on when you gave us your noticeYou are required, per your signed lease agreement, to pay rent through the term of your day noticeYou were charged rent through your move out day of September Unfortunately, we were unable to re-rent your apartment prior to September and therefore were unable to refund any money back to you

Thank you for taking the time to gather information and contact us regarding your security deposit refundWe have reviewed your file and I would like to take a moment to explain the line items on the ledger you received (your Exhibit-1) Lines 1, 2, and appear in your ledger as a system error You will notice Lines and are charges and Lines and are credits, ultimately leaving you with a $starting balanceWe switched to a new property management system in January of and these charges and credits are seen due an uploading error during the software transition Line 5: We then credited your account for a $1,security deposit based on the information appearing in Lines and This was a mistake on our partYour lease document notes a $security depositWe applied a $charge (Line 11) to correct this Lines 6, and 8: These charges were added to your account by mistakeLines 6, and total $We corrected this error in Line with a negative charge of $to cancel out the mistaken charges Line and 10: After you moved out, we inspected your apartment and charged you for one blind replacement and one door replacementBoth items had damage and needed to be replaced and you were charged accordinglyPlease see the attached photos as documentation Line 12: The electric bill you included with your complaint had a service period of January through January This was not you final electric billWe received your final electric bill after you moved out for the remaining days in JanuaryAs you still occupied the apartment during this time, you are responsible for these chargesPlease find the final bill for $attached Line 14, and 16: According to your signed lease agreement, your security deposit was $We deducted the charges for the blind replacement ($19.88), the door replacement ($89) and your final electric bill ($69.09) from $to result in a $security deposit balanceWe sent you a check for that amount as your security deposit refund As you mentioned in your letter, the ownership of your apartment changed during your residencyChampion purchased and began managing your apartment on May 29, When we received your file from the previous ownership, there was no record of a $pre-payment on your accountYou did submit a bank statement for a $1,cash withdraw, but unfortunately we are unable to verify that it was used to make a prepaymentTherefore, we cannot refund an additional $ Furthermore, the receipts you submitted were for items purchased between and prior to Champion owning and managing your apartmentShould these maintenance issues have occurred during our ownership, our maintenance department would have resolved these issues for youBecause these expenses occurred prior to May 29, when we purchased your apartment, we are unable to reimburse you We apologize for any misunderstanding or confusion our account ledger createdI hope I have clarified what each line item meansAfter our review of your account, we have determined the correct security deposit refund of $was successfully sent to youShould you have any further questions, please feel free to contact us

I apologize that you feel our level of service has not met
your needs and expectations I assure
you that as soon as you notified us of the issues you were experiencing we made them a priority to resolveOur records show that you contacted us in July
to fix the trim piece on your shower
which was causing water to leak and mildew
to form outside of your showerWe resolved this issue the very next dayWe
then did not hear of any other issues pertaining to mildew or mold in your
apartment until October After you contacted us, we immediately assessed the situation and had
contractors conduct an exterior inspection as wellWe are working on a
permanent solution to prevent any similar issues from occurring, and not just a
patch job as you have suggested Please
know that we do not have any record of mold issues within your apartment prior
to this occurrence
During our conversations, you made it clear that you wished
to terminate your lease We agreed to
terminate your lease in addition to refunding October’s rent in full along with
your security depositYou have since agreed to those terms and moved out of
your apartmentWe feel as though this meets the needs of your request, as we
are compensating you for the inconvenience this situation has caused you
We are truly sorry that we were unable to keep you as a
resident at Caleb’s Creek and for the issues you experienced within your
apartment

Hello ***, We apologize for your experience at our Grafton Park communityAgain, we apologize you were not offered to view the apartment at the time of your initial visitAs mentioned previously, the items for which you expressed concern were, in fact, remedied and you were offered to visit the apartment to which you declinedRegarding the location of the specific unit, all future residents are welcome to drive the property or view a site map to see where the apartment is located prior to completing an applicationAs a reminder, we are unable to refund your deposit as it is a non-refundable fee (as stated on your signed application)

Your current lease agreement was signed for a term commencing on May 31, and expires on May 30, Per your signed lease agreement, you are financially responsible for the apartment for the duration of your lease termWe do have your apartment pre-leased to a future resident and
since they are willing to move in earlier in May, we offered you the option to vacate the home earlier to reduce the amount of rent owed to us for the month of May.Regardless if the apartment would sit vacant, if you lived in the home or if our maintenance team and vendors were in it getting it ready for the next resident, you are financially responsible through May 30, 2018 as that is when your current lease agreement expiresYou will remain financially responsible for the apartment until the day the new resident moves in or May 30, 2018 (whichever occurs first). To reiterate, you are being held financially responsible for the apartment from May through May 30 because your lease agreement does not expire until May Should you vacate early and a new resident moves in prior to May 30, 2018, you would be held financially responsible until the first day the new resident signs a lease and moves inFor example, if the new resident's move in date was May 10, 2018, you would be financially responsible for May through May 9 which totals $