Champion Real Estate Services

We apologize for the experience you have had so far at
Bridgestone Apartments and that you feel our level of service has been
inadequate. Please know that we do take your comments and concerns very
seriously.  We are making an effort to
resolve the conflicts you are experiencing with your...

neighbors in regards to
noise.  
As per your signed lease agreement, we cannot let you out of
the remainder of your lease free of charge. We have offered you two options--buy
out the remainder of your signed lease agreement or transfer to another
apartment within the community. Please know that if you do transfer to another
apartment, we cannot guarantee that you will not occasionally hear your
surrounding neighbors and that they do not smoke. However, we hope that this is
an appealing solution for you. We also have a third option that would allow you
to shorten the remainder of your lease term. Please contact the office at
###-###-#### to discuss the details of this option with us.
We want you to enjoy your home at Bridgestone Apartments and
we hope that one of the options we have presented can resolve the problems you
are currently experiencing. Please contact us at your earliest convenience to
discuss.

Hi [redacted], We regret to hear that you are unhappy with your experience at our Grafton Park community. Please be assured that prior to each move in, each apartment home, including the carpets, is cleaned and a thorough walk through conducted to ensure it is ready for each new resident. We are unable...

to refund your deposit as it is a non-refundable fee. As a reminder, your signed application states: Tenant hereby agrees to pay a non-refundable processing fee of $199.00 to Landlord. Tenant agrees that $49.00 of this payment will be paid at the time of application. Tenant further agrees that the balance of $150.00 will be paid at the time of application approval. Tenant acknowledges that Tenant maintain no rights to the apartment that Tenant has requested until Tenant pays the $150.00 portion of the processing fee. Tenant further acknowledges that this payment is non-refundable, and this payment is not made to secure Tenant’s performance under the lease.

I have attached the [redacted] bill for the month of  November.  The service period for this particular bill was from October 16, 2014 to November 13, 2014. You moved into the apartment on November 11, 2014, so this bill is only capturing three days worth of electric usage.The charges on your [redacted] bill are broken down into two sections. I am going to refer to your November bill as an example. The first section of charges are from [redacted] ("current [redacted] Ohio charges") for the transmission and distribution of electric for $23.11. The second set of charges ("current electric charges due") is for your actual electric usage, or the generation of electric (218KWH times the rate 0.08284) for a total of $18.06.  You may notice the supplier in the second section change, and that is because we have elected to choose a supplier based on the lowest KWH available to provide a lower cost to our residents. On this particular bill, the supplier is Border Energy Electric Services. These two sections are then added to give you your total amount due of $41.17. Other [redacted] customers may not see their charges broken out like this if they have elected for [redacted] to conduct the transmission, distribution and generation of electric.[redacted] applies various tariffs to their customer's bills and which tariff is applied is based on the type of user the customer is. In this case, you are a residential customer and so [redacted] has applied Tariff 820 to your account. This is not something that is decided on or modifiable by Champion. This is something [redacted] assigns on its own.As mentioned before, we can not allow you access to the [redacted] account number as there is one account number for the entire apartment community, versus an account number for each apartment. We are unable to provide you access to that information and therefore you are unable to speak directly with [redacted]. However, I hope this explanation helps clear up any confusion to your electric bills. Please let me know if you have any further questions or concerns.

Ms. [redacted], We are unable to remove the remaining $508.33 balance that is owed on your account and that has been sent to the collections agency after more than 30 days of non-payment. This is because the letter that you referenced that announced the renovations to the community and a 60-day...

notice to either move from the community, or to transfer to a newly renovated apartment at the end of your lease, expressly stated that if you chose to no longer be a resident of the community, you were still responsible for both your July and August rent. That letter is attached for your review. Secondly, you were made aware of the $508.33 balance via email on August 31, 2016. Attached to this email was your rental ledger explaining your charges and a balance due letter. You replied to this email that you did not intend to pay this balance, and then also on August 31, 2016, you were sent an email that this balance would get sent to a collections agency if no payments had been made after 30 days. We feel that all of your responsibilities and expectations during the 60-day notice period were communicated clearly, therefore, we cannot remove the balance owed.

We will not be refunding the $199 processing fee. We have spoken to our manager and she assures us that she discussed our policy pertaining to our specials before you applied. We apologize for the misunderstanding and by no means were trying to mislead you.

We can’t accept the documentation you have provided for prepayment to a previous owner. The information we have to go off of is the information the seller provided when we purchased your apartment. It is not standard procedure to provide a resident with a current account statement when an apartment transfers ownership.
Over the course of this correspondence we have addressed every line item on your resident ledger and I also attached your final electric bill. Please refer to those responses for answers to your outstanding questions or contact the electric company about the charges for your final bill.
Again, we apologize for the confusion throughout this process. We realized our accounting mistake and have agreed to refund you the portion noted in our last response.
We have thoroughly reviewed your account in detail and will not be refunding you any additional dollars, as our records show you are not owed any.
Thank you for taking time to express your concerns.

that is a very generic response to the situation. It is contradicting to say that you can offer yesterday's price today and also extend a special from 24 hours to nearly a month and a half later all to be more appealing to the renter .. but to say that I cannot be reimbursed anything for a special that was extended a day later. The fact that paperwork has not been shown to me only reinforces that the special was going on all along. It was a very shady situation. The least the company can do is extend my lease for the same price to a year instead of the 10 months special which only ended up being nine months for my family for the unnecessary money that was taken from us.

Thank you for your message,We cannot remove your charges for an additional month of rent because per the lease document that you signed upon move-in, in the section referenced below, all residents are required to give a 60-day written notice to vacate an apartment. If notice is given inside 60 days,...

the resident is still responsible for a 60-day time period, beginning from the day that notice is given. VII. MOVE OUT NOTICE AND RENEWAL.  Unless another Lease is signed by the parties hereto or unless written notice of termination is given by one party to the other at least sixty (60) days before expiration date set in paragraph II of the Lease, the Lease shall be automatically renewed on a (2) two month to (2) two month basis (on the same terms and conditions of the original lease).  At the expiration of the original term of the Lease, Landlord may adjust the rental amount to the current market rate.  Landlord agrees to provide Resident in writing, any such adjusted rental amount sixty (60) days prior to the adjusted rate.  The adjusted rental rate will become effective the first day of the month following the end of the original lease term or renewal term.  Verbal notice to vacate is not sufficient.  No per diem move outs will be accepted.  Given the day that you moved out, which is the day that your 60 day notice begins, we have determined that your balance due is correct. Please give your office a call if you have any questions.

Hi [redacted]  We are sorry to hear you are having a negative experience with us. As we have discussed recently, without physical evidence of drugs in the apartment we cannot proceed with an eviction on a resident. We have worked closely with you on this situation by inspecting the apartment in...

question and being in constant contact with them on what is going on. So far we have seen no evidence to help us move forward with an eviction. We know times like this can be frustrating, which is why we tried giving you the best advice to help. When incidents like smoke smell start to occur, we suggest you call the police. It’s their findings and reports that we can use as evidence to move forward with the process. Since that was something that made you uncomfortable doing we tried an alternative option by offering you a chance to transfer to another apartment on site immediately. Your happiness and comfort is highly important to us, which is why we tried offering options for you. Since our options were not your preferred choice, we do have to still honor your lease with a required 60 day notice to vacate.  If you have any more questions or concerns please feel free to give us a call, we’d be more than happy to talk to you.

[redacted],A representative from Champion has been working with you offline in regards to this complaint. Your signed lease agreement states the terms of a lease buyout. We have presented you with the lease buyout information and per your conversation with our on-site staff at Oak Creek, it is our...

understanding that you are working to find someone to sublease your apartment.Again, we apologize for any misinformation our staff provided you during this process. Should you have any further questions, please contact the Oak Creek office directly at ###-###-####.

Hi [redacted], We apologize that you are unhappy with your experience at our Carson Farms community. As we mentioned previously, our rates and specials may change at any given time without prior notice to residents or Property Managers. Per the terms of your lease, we are unable to reimburse your first month’s rent. We apologize for any inconvenience this has caused you.

I am rejecting this response because I was lead to believe by the Lake Club leasing office that the issue would be resolved for 3-4 months. During that three to four month period I was never told that physical evidence would be required to evict a tenant causing so much harm to others around them. If I had known that your company would take no action I would have put my notice to vacate in months ago. The first few times I complained employees of Lake Club such as Adam stated that after 30 days an eviction could take place. After the 30 days I was told an eviction could take place after 3 days. From that point on all I heard was "Legal is looking into it". This occurred for months before anybody said anything about needing physical evidence to take action. While I understand evicting a tenant is not an easy thing to do, I think your company is just trying to play it too safe. I do not understand how staff of the Lake Club leasing office can come into my apartment, agree that they smell marijuana coming from the shared wall and STILL take no action. I was even told that during maintenance checks the staff was able to strongly smell it in their apartment. 
As for the offer to transfer to a new unit, the offer only came after 4-5 months of complaining. It also came after I had already put a deposit down on another apartment. The unit offered to me by you was for another 1 bed room apartment but would have cost me a few hundred dollars more a month. I truly feel bad for the next tenant to take the unit I am currently in or anyone else in this situation.
Regards,
Matt Brown

We are sorry to hear you are having a negative experience with us. As we have discussed recently, our pricing changes daily and in order to lock into a specific price the $150 processing fee would have needed to be put down within 48 hours of applying. Please refer to your signed...

application form for confirmation of this information. Our Regional Manager has worked closely with our team on site to review your situation, so you have not gone unheard. Our resident’s happiness is always of utmost concern and we will try our best to do what we can within our guidelines. We were unaware of any concerns within the apartment until 11 days after move in. We made sure to address your stove work order in a timely fashion and swapped it out for another that was in good working condition. It was then that a mention of smoke smell was made aware to our maintenance staff and eventually to our leasing team. The apartment has been sealed twice, received brand new carpeting and vinyl throughout, and has been professionally cleaned and up to standards. Our team has been in your apartment a few times and are not experiencing the same strong smoke smell as you have mentioned. If you have any more questions or concerns since we have last talked on Friday, please feel free to give us a call. Thank you for choosing Oak Creek at Polaris as your home.

[redacted], thank you for your message.After examining your account ledger, we have identified that your security deposit from your previous apartment was incorrectly applied to the account for your new apartment. This has been corrected, resulting in an actual credit on your account, instead of a...

balance. We apologize for this error and the confusion that is has caused.However, we advise that you meet with your managers in the rental office to look up your lease to determine what exactly you need to pay each month to ensure that your credit does not turn into a balance before the end of your lease. Please note there is a discrepancy between what you are being charged in our system and what you are paying each month. Please speak to the office about this at your earliest convenience so there is no continued confusion about your account and your current credit does not become a balance by the end of your lease.

Hi Matt,             Thank you for your message. We apologize for your frustration, but we would like to reiterate that we did take all the appropriate steps that we could, by checking your neighbor’s apartment and discussing with them the situation at hand. However, no evidence was ever found that would allow us to take the next step in the eviction process. After discussing this matter with you, we made sure to suggest to call the police for best results. Since that option was least favorable to you, we did present the option of transferring to another apartment on site. We believe that by giving you other options to try to resolve this issue, and by attempting inspections and communications ourselves, that we did try to meet your needs to the best of our ability. That is why we are standing by the full 60 day notice, per your lease requirements. Please let us know if you have any additional questions.

We apologize for the length of time it has taken to find a new renter for your apartment. Please know that in order to re-rent your apartment we must find someone who meets our rental standards, and if for whatever reason an applicant does not, they will be denied. Also, please understand that...

an applicant taking over your lease is assuming your lease terms (lease length and rental rate). As our rental rates change daily and vary by lease length, there may be another option that is more appealing to an applicant. We in no way try to persuade an applicant one way or another, we simply want to provide the best rental rate and best lease term that works for them.As mentioned in your signed lease agreement, we are unable to allow you to break your lease free of charge. Unfortunately, sub-leasing an apartment can take time.  We will continue to work to re-rent your apartment and should you have an interested applicant, please send them our way so that we can process their application.

If this is the case, I would like a copy of the [redacted] bill for our utilities showing these same readings, as well as  what exactly we are being charge per kilowatt hour. I have the right to know what exactly we're being charged with these numbers. Thank you.

1: The application I signed does not say if I have low credit score I'll loose the discount.(This is my issue, I would have never signed the application had I known my low score would prevent me from receiving the promotional discount, which makes no sense to me. As a new immigrant my score will low my default)2. I signed the application after the misleading information I got from the representative.3. I understand per the contract that the $199 is non-refundable, however, my claim is the change in monthly rental amount which I had no knowledge about.I'm asking for the further assistance of the Revdex.com, or advise me with any other options I may have to reach a settlement.

We are sorry to hear you and your family are experiencing this kind of difficult situation. Unfortunately, we must abide by our lease terms in the event of a lease break. The complete terms of a lease break and your options for doing so were discussed with you at lease signing, and were...

signed off that you understood the terms of the lease. Unfortunately, we cannot make an exception for our lease break policy, as we must follow the terms of our lease for all residents of our community. We do appreciate you deciding to choose Dublin Square as your home and again, are sorry to hear that you are experiencing a difficult situation. If you need any clarification on these options, please feel free to give us a call to discuss.

Thank you for voicing your concerns and we apologize for the
inconvenience the water leak in your apartment has caused. Our call center has
a set of criteria to determine if an after-hours maintenance call is an
emergency. After speaking with you the call center determined the mildew smell...

was
not an emergency issue and therefore a maintenance technician was not contacted
when you first notified us of the issue on Saturday, June 27. According to our
records, our carpet cleaning company conducted a water extraction and left fans
to circulate the air in your apartment on Sunday, June 28, less than 24 hours
from your original call.
Our maintenance technician assessed the potential causes of
the water leak on Monday, June 29 and we have had the gutter and downspout unclogged
and repaired surrounding your apartment.
We understand that after more rainy weather this afternoon,
your window has continued to leak. Please know we are doing everything we can
to work with you and our contractors to resolve this issue as quickly as
possible. We ask for your patience and understanding as we work to identify the
cause of the leak.
We feel as though we are handling this situation as quickly
as possible and therefore will not be discounting your rent.
We understand the frustration this situation has caused you and
sincerely apologize for the inconvenience. Should you have any further
questions or concerns, please contract our leasing office at ###-###-####.