Champion Real Estate Services

I received your response in reply to my complaintI have YET to receive a phone call or email from Collier Park Apts (or the management company, Champion) in reply to my original complaint(s) to themAs for the explanation given, their policy was NOT explained to meI had a friend with me who also understood exactly as I didIt seems to me to charge a "processing fee" of $to allow someone to rent an apartment from them, a little greedyI am not satisfied with their response at all, I would still like my money to be refunded

Hi **,Thank you for your messageWe want to clarify that the letters you received were not associated with any feesThe letters were warning violations for both an unauthorized pet and improper cleanup of pet waste, to let you know the issues needed to
be correctedIf those two issues were not corrected moving forward, you could receive a fine. Please understand, it is the responsibility of your community managers to do due diligence when it comes to complaints within the communityYou received the letters because on more than one occasion, the office received complaints specifically for your apartment about someone not cleaning up after their petAfter that, a management team member physically witnessed someone take a dog inside your apartment after not cleaning up after them outsideWe are working hard to make sure Grafton Park stays a clean and presentable community and in doing so we have to hold our residents accountable for their petsIf you would like to further discuss the situation, your community manager has sent an email to you to go over any questions you may haveFeel free to email him back or give us a call at your earliest convenienceThank you for choosing Grafton Park as your home

Hi ***,We apologize for the frustration you experienced when trying to pay your rent this monthAs you know, we are currently renovating the clubhouseWe nailed shut the old rent drop box as a precautionary measureWe did not want to allow residents to pay their rent this way since
the locked rent box that the drop slot led to inside the office had been moved due to the constructionWe did not install and rent drop box at our temporary office location, because once the construction is completed, this space will be our new fitness center.However, we realize we did not communicate this to your residentsWe have agreed to waive the late fee on your account.Please know that the clubhouse will remain under construction for the upcoming weeks and the rent drop box will remain inaccessibleTherefore, you will need to make other arrangements to pay your rentIf you have any questions or would like to make payment arrangements, please contact the leasing office.Thank you

I am rejecting this response because:
I am and was aware of the information provided
What is not and has not been provided by the company is how they can continue to not admit this situation and circumstance that I experienced is out of the business and customer etiquette, procedures and processThat is bottom line here and will continue to be the bottom line hereNo one should as a customer of business regardless of the business type should have to experience what I experienced and have to be concerned about what I was concerned about when they are planning on LIVING in a residence or communityI have stated all the facts of the complaint and why this scenario is outside of the business practice and that the companies practices are disregarding their ability to provide and accommodate what they offer as a business to a customer they engaged in business dealings withA customer should not be presented with less than what the company had promised and should be allowed to request a refund based on the facts that the company offered less than what they promised as well as offered the customer to see the premises that was available upon the first visit to the community
Another note, the first manager stated I did not have to provide a deposit which I had NEVER heard of in any apartment communityI question the motive behind that statement and was directly related to or due to the lack of ability to rent that apartment successfully

Bans that happened after the lease was signed should be taken into considerationTwo out of the three tenants that signed the lease can no longer enter the countryDue to the recent political events that are BEYOND their control you cannot bind them to any housing agreementMy family and I have done our due diligence in order to sublease the apartmentWe have posted in on Facebook,Craigslist and Sublet , we even hired a realtor!We have all the documents that will stand as evidence in any court of lawUnfortunately, Champion Brands refuse to cooperate with us and let us out of our leaseYou told me to reach out to the leasing office , I did yesterday, the lady laughed at my face and said Sorry! and came up with a $6,breaking fee calculationWhile your other member said real estate is toughLike I said in my last post, I will be more than happy to pay a two month worth of rent and leave the premise by Feb For a company that prides its self with core principlesI don't see where any sort of compassion or even professionalism was taken place in regards to our caseMy family and I have been humiliated and given the run around for the past monthWe have sent emails and we didn't even get a courtesy respondThis is delaying us tremendously and impacting us emotionally and financially.
Regards,
Ghada- Gigi Al Sakaf

According to your signed lease agreement, you must pay for utilities including electric, water, sewage and cable tvYour lease agreement does not specify specific or exclusive providers for these utilitiesAs the owners and managers of the apartment community, we have the ability to change
electric providersChampion made the decision to switch electric providers to *** Energy Management as we believe they will better manage the utility expenses of the entire complex as well as provide a better service to our residentsPlease know that *** Energy Management is an accredited Revdex.com company and has an A+ rating.Also, we did not provide *** Energy Management with our resident's social security numbers when setting up their accountsWe only provided them with your name and current address at our communityFurthermore, opening such an account should not have shown on your credit reportUnfortunately, we will not be able to close your electric account and reopen one with *** as *** Energy Management now oversees the entire community.Again, we made this change as we believe it will benefit our residentsWe hope that overtime you will agreePlease feel free to contact our leasing office should you have any further questions or concerns

Hi **, We would like to apologize if we wrongly accused you and your roommate of having a dog while we did our due diligence looking into the multiple dog waste complaints that we receivedWe will be contacting your neighbors and reviewing their file to ensure they are meeting our pet policy standardsIf you could please keep an eye out in your area to help us identify who is not picking up after their pet, we would appreciate itWe are sorry for any inconvenience this may have caused you and we hope to moving forward we can help mend your experience with usThank you for choosing Grafton Park as your home

The issue still remains a problem since our place is still leakingWhen we called the emergency maintenance number, we stated that there was a major leak and a mildue smell coming from our apartmentWe were Riudley treated by both the emergency maintenance number worker and supervisorI have yet to hear from champions supervisor on the matter and they keep saying nothing can be done for all this inconvenience and headache that they are causingThis is the second time that our apartment has flooded after they told us they had "fixed" the problemWe feel as though we are not being treated as customers and more like a burdenI feel since this is the second time this has happened and now we probably have mold within the apartment that we should have a significant discount off our rent for the upcoming month

I am rejecting this response because: the smell in the apartment is unbearable, smoke smell has only been masked by deodorants, air freshners, and candlesDoes not explain why all our clothes and belongings smell like we smoke on a regular basisThe apartment was not giving to us in a clean acceptable manner, I have pictures to show thisWe cleaned the appliances and cabinets ourselvesAs far as the rate not been adjusted, on a technicality that was not explained they adjusted and its doneNo response was ever giving by Regional Manager, just a phone call that was recently recieved after this complaintRepairs/maintenance that were requested have not been completed
Regards,
*** ***

Hi ***,Thank you for your message. Renewal rates are calculated based on market rent and multiple lease term options are given to help you find a lease term and rate that best suits youWe are sorry to hear that you do not wish to live in the Dublin Square community any longerOn our
October 20th phone call, you expressed that you would like to proceed this discussion with an attorneyIf that's the case, you are welcome to have your attorney contact our General Counsel to discuss this furtherThank you

Hello, We appreciate you sending in photos and we have reviewed them thoroughly. We do not currently have any maintenance work orders for your apartmentIf you have any current repairs that need done, please submit a work order to our office and we would be happy to send someone to take care of them for you. Other than any current work orders, our previous statement regarding your original message still applies. If you have any more questions or concerns please feel free to give us a call

I apologize for your frustrations with the billing process for electric usage at Hilliard Village and that you had difficulty getting answers to your questions regarding your billTo clarify, *** is simply a billing service, which we use in order to consolidate your utility bills into a single
bill*** is the actual electric provider. We checked your recent bills and they have all been actual reads and not estimatesWe have seen bills be higher throughout the winter months since our apartments are all electric and the electricity is powering your heatAs this winter has been unseasonably cold, bills will be higher than normalFurthermore, *** has experienced a number of rate changes in the last year which could account for part of your increased monthly cost.Also, please know that the usage and rate for electric on your *** bill is exactly the same as the usage and rate recorded by ***/Champion is not inflating your usage numbers or rates.Again, your recent electric bill was an actual read and therefore your bill can not be adjustedOur office staff is happy to discuss this with you further should you have any more questions, comments or concerns

We do apologize that our service did not meet and exceed
your expectations, and reflect our definition of service as one of Champion’s
core principlesPlease know that we continually worked with your neighbors to
enforce our community policies and our maintenance personnel worked to pick
up
the area outside of your apartment when those policies were not followed But we agree and understand that a situation
such as that is a frustrating one
As for the incident with the dishwasher, that was an
oversight on our end and we do apologize for the inconvenience and surprise it
caused you
In regards to the
condition of your carpet upon move out, our staff should not have suggested
what the cost of a repair would be without seeing the apartment in personOriginally
it appeared the living room and hallway would need to be replaced, not because
the hallway carpet was damaged, but because that is where the patch in the
living room would need to connect withHowever, the hallway carpet was not
replaced and you were charged for only the living room repairAgain, I
apologize that our staff made an assumption that the cost to repair would be
minimalPlease know we have spoken with our staff at Bridgestone to make sure
a similar situation does not occur in the future
And finally, we have made our junior financial analyst’s
supervisor (*** ***) aware of this complaintWe feel as though ***
performs his job with the utmost professionalismIf you feel you did not
receive a high level of professionalism during your call, you are welcome to
call our corporate office and speak with his supervisor

I am rejecting this response because:Since the offer given to us was between April 25th and May 30th and we chose May 2nd and the new residents aren’t moving in until May 10th. We should not be responsible for the days we are not living in the apartment because cleaning crew needs additional time to prepare for the new residents, and we had no option for them to move in the day after we move out. Since it is up to Stafford House to decide how long they need for cleaning, they can tell the new residents a date they can move in, and we will have to pay up until that point, even though it is out of our hands when the new residents move in. We feel that Stafford House is receiving additional money for an expense that normally would not be the residents responsibility. It is unfair that the offer presented to us was vague and misleading.
Regards,
[redacted]

[redacted],In response to this Revdex.com complaint, we searched our email account and found your original email to us on December 24 was flagged and went to our spam folder. Our corporate office did receive the copy of the email on December 30 and it was sent to Collier Park the same day to address. The Collier Park manager then tried to contact you by phone at the two numbers we have on file for you and [redacted]. The numbers we have on file are ###-###-#### and ###-###-####. We tried to contact you by email this afternoon, January 9.We are unable to refund you any portion of the processing fee. As it states on your signed application:Tenant acknowledges and agrees that Landlord has or will incur administrative costs associated with the preparing, screening, processing, marketing, and holding Tenant’s residence off the market during the lease up process.  Tenant hereby agrees to pay a non-refundable processing fee of $199.00 to Landlord.  Tenant agrees that $49.00 of this payment will be paid at the time of application.  Tenant further agrees that the balance of $150.00 will be paid at the time of application approval.  Tenant acknowledges that Tenant maintain no rights to the apartment that Tenant has requested until Tenant pays the $150.00 portion of the processing fee.  Tenant and Landlord acknowledge that Landlord will hold the requested unit off the market as soon as Tenant is approved and Tenant has paid the $150.00 remainder of the processing fee.  Tenant further acknowledges that this payment is non-refundable, and this payment is not made to secure Tenant’s performance under the lease. I have attached an image of your original email in our spam folder.The processing fee is something that is very common in the apartment industry. On the front page of your signed application, we explain that we endure costs and will potentially suffer damages as a result of processing your application and holding a specific apartment off the market, and therefore the fee is non-refundable.When we ran your credit and criminal background check, your report came back and required you to pay an additional $550 security deposit. Because you had to pay an additional deposit, and you were not approved with a $0 deposit, you became ineligible to receive the leasing special.Please feel free to contact the Collier Park office to discuss further. Thank you.

Hi [redacted],   We understand that you and your family are going through a difficult situation right now. However, the very first paragraph of the lease document signed for Dublin Square before moving in states that all parties on the lease are signing jointly and severally. Under Ohio law, when a person signs a lease "jointly and severally" with others, all parties have joint liability, giving responsibility for the full amount of the obligation to each individual party. It is then up to all parties who signed the lease to sort out their share of the liability between themselves. In addition, there is no language or law in Ohio that would permit an early lease termination due to that in which you are stating. However, we do have a provision in the lease allowing an early termination for a fee. If you would like to move forward with that early termination option, please feel free to reach out to us so we can process that for you. Thank you and we hope you have a great rest of your week.

It's not a matter of warning letter or not. It's a matter that will there be unpicked dog waster in Grafton Park in the future? It's a matter that I am the right person you were looking for? I gave your complaint because I didn't do that and I don't take judgement from nowhere. Sometimes I also noticed some left dog waste in grafton park and I don't want to see these unpicked dog waste either. That's why I am telling you that it might be my [redacted] neighbor whose room number is [redacted] because they have dogs and I never noticed they walked their dog with any dog waste bag. It's very likely that your people mistakenly recognize them as me. I tried to help you guys but obviously u guys just can't get it. Speaking of the witness, I don't think your management team member ever physically witnessed me or people in my apartment take a dog inside my apartment after left some dog waste. First, my roommate was outside US and I was the only one in my apartment. I personally allergy to dog and never ever let a dog come in my apartment for a second. I didn't even touched a dog for last whole year. I have no idea that where does the"a management team member physically witnessed someone take a dog inside your apartment after not cleaning up after them outside" come from. Second, it doesn't make any sense that your team caught me but just didn't correct me at that time. If somebody from management team witnessed that I was not cleaning the dog waste, why don't he or she just talk to me at that time? If not, how do you know that your team member witnessed me instead of somebody else such as my neighbors?Third, it also doesn't sense that the your management team member witnessed me doing that while she even never met me before. I know it's the community manager Jessica J. who claimed to be the one who witnessed me doing that. The question is that I hadn't even met her before that time. How did she even know she witnessed me instead of others? How can she be so sure about that? It's more likely that she witnessed my neighbor who is also [redacted]?Fourth, you guys didn't find anything that is related dog in my apartment. I have been live here for 18 month. If I have a dog in my apartment, there must be as least some dog stuff in my apartment. Maybe a dog toy or maybe dog food. You guys had people checked my apartment but have they noticed anything related to dog? Like what I said, my roommate only had a cat once, all the pet stuff you can found in my apartment are for cat.What's more, I have been living in Grafton Park for 18 months with out having any dog. The relationship that I have been with Grafton Park is even longer than Champion does! When I moved in, Grafton Park was even managed by [redacted]. I have been living in Grafton Park for such a long time and never ever heard anyone complained me about dog waste. It's interesting that after I lived here for 18 months, you guys started warning me about dog waste. Shouldn't my my neighbor who not only just moved in about 3 months ago but also have dogs be more suspicious? Common sense, plz. I am very disappointed by Champion Management because you guys not only can't find the one who left dog waste but also wronged a innocent resident. Very shame on Champion.

Hi [redacted], We are sorry to hear that you are unhappy with your experience at Carson Farms. It is always our hope that our residents enjoy their home and the community. Unfortunately, our rates and specials may change at any given time without prior notification to our Property Managers. Because of...

this, we are unable to refund your January rent. We apologize for any inconvenience this has caused you.

Thank you for taking the time to gather information and contact us regarding your security deposit refund. We have reviewed your file and I would like to take a moment to explain the line items on the ledger you received (your Exhibit-1).
Lines 1, 2, 3 and 4 appear in your ledger as a system error....

You will notice Lines 1 and 3 are charges and Lines 2 and 4 are credits, ultimately leaving you with a $0 starting balance. We switched to a new property management system in January of 2015 and these charges and credits are seen due an uploading error during the software transition.
Line 5: We then credited your account for a $1,100 security deposit based on the information appearing in Lines 1 and 3. This was a mistake on our part. Your lease document notes a $550 security deposit. We applied a $550 charge (Line 11) to correct this.
Lines 6, 7 and 8: These charges were added to your account by mistake. Lines 6, 7 and 8 total $563.71. We corrected this error in Line 13 with a negative charge of $563.71 to cancel out the mistaken charges.
Line 9 and 10: After you moved out, we inspected your apartment and charged you for one blind replacement and one door replacement. Both items had damage and needed to be replaced and you were charged accordingly. Please see the attached photos as documentation.
Line 12: The electric bill you included with your complaint had a service period of January 15 through January 23. This was not you final electric bill. We received your final electric bill after you moved out for the remaining days in January. As you still occupied the apartment during this time, you are responsible for these charges. Please find the final bill for $69.09 attached.
Line 14, 15 and 16: According to your signed lease agreement, your security deposit was $550. We deducted the charges for the blind replacement ($19.88), the door replacement ($89) and your final electric bill ($69.09) from $550 to result in a $372.03 security deposit balance. We sent you a check for that amount as your security deposit refund.
As you mentioned in your letter, the ownership of your apartment changed during your residency. Champion purchased and began managing your apartment on May 29, 2014. When we received your file from the previous ownership, there was no record of a $550 pre-payment on your account. You did submit a bank statement for a $1,100 cash withdraw, but unfortunately we are unable to verify that it was used to make a prepayment. Therefore, we cannot refund an additional $550.
Furthermore, the receipts you submitted were for items purchased between 2011 and 2014 prior to Champion owning and managing your apartment. Should these maintenance issues have occurred during our ownership, our maintenance department would have resolved these issues for you. Because these expenses occurred prior to May 29, 2014 when we purchased your apartment, we are unable to reimburse you.
We apologize for any misunderstanding or confusion our account ledger created. I hope I have clarified what each line item means. After our review of your account, we have determined the correct security deposit refund of $372.03 was successfully sent to you. Should you have any further questions, please feel free to contact us.

Since your original complaint, we have been out to inspect your apartment for mold. Our maintenance technicians cut into the drywall beneath the window where the water leak occurred and checked beneath the installation and baseboards. We have determined that mold was not present. The majority of the damage created from this inspection was repaired the same day and your wall is scheduled to be painted tomorrow, July 9. Furthermore, we have agreed to have your carpets cleaned and have a company scheduled to come out on Friday, July 10.Please know we take water leaks very seriously. Our interpretation of the leak in your apartment is that it is a minor water leak, and although does need attention, is not an emergency situation. We are working with our contractors to make additional siding and gutter repairs as a permanent solution and are waiting on a date from them as to when that work will be completed. Once we have a date for those repairs we will inform you.We are handling this situation as our protocol allows and are working to have a permanent fix as quickly as possible. Because of this, we will not be discounting your rent for this inconvenience. We truly appreciate you choosing to call Bridgestone Apartments your home and we value you as our resident. If you have any further questions or concerns, please feel free to contact our leasing office at ###-###-####.