Champion Real Estate Services

Dear [redacted], We apologize if there was any sort of confusion during the application process. It is our policy that all specials are contingent upon a credit check. Also, the $199 processing fee is non-refundable. Our staff is trained to clarify the terms of both our specials and our processing fee...

and did so during your visit to the Collier Park office. We were by no means trying to mislead you. We did receive your email and the manager at Collier Park tried to contact you several times by phone and received no response. If you would like to discuss this further, please contact the office directly at ###-###-####.

To reiterate from our previous response, there is no record of a $550 overpayment with a previous owner. When we acquired ownership of your apartment your starting balance was $0, signifying that you had no credit or balance on your account. This is the information that was provided to us from the seller. 
Furthermore, the emails that you have attached to your rejection identify items you replaced in your apartment that you stated you would be taking with you when you moved out. All of these replacements took place prior to our company purchasing your apartment. We never agreed to provide you with a refund for these replacements, as is it not our policy to do so.
As for the fees deducted from your security deposit, I attached your final electric bill to my last response. If you have questions about this bill you will need to contact the utility company, Pioneer Energy Management at 614-442-7100. Your blinds had damage and needed to be replaced. We have set rates for specific items, such as blinds, and charged you appropriately based on the style of blinds we use and the cost to install them.
Also, you did not receive an eviction notice from our company. We began completing major renovations to the community in 2014. In November of 2014 we mailed you a letter notifying you that in order to continue living at our community you would need transfer to a newly renovated apartment, re-apply and sign a Champion lease. You made the decision to move out instead and gave us your notice to vacate at that time.
Upon further review of your account and lease terms, we see that we did in fact have an accounting error. Your lease expired on January 28, 2015 and you did pay for the full month of January for both your apartment and garage. We owe you a refund for $55.65 for the three days in January that you were not responsible for. We will be writing this check and sending it to the address listed on this complaint. We apologize for the mistake.
Thank you again for voicing your concerns. I hope we have answered all of your questions.

The response is a generic reply to consumers.  It does not address or take responsibility for the list of issues that were documented.I didn't just decide not to reside at Grafton Park on a whim, I chose not to move due to all of the issues that were listed in the initial complaint and serious concerns regarding my security and the managements lack of accuracy/concern for the pending resident. Along with the issues listed in the initial complaint, I will add again that the interactions I had with the property manager after he stated "the apartment was clean and he completed the walk through after the last resident moved"  and gave me the keys to perform the walk through check list.  There were so many issues, I chose not to fill out the form.None of the issues that were raised and documented were addressed in the response.It is a serious issue/matter/problem to withhold information from a consumer, lie to a consumer or not allow the consumer to have justifiable concerns/complaints that would provide exceptions to refunding a deposit for a purchase or service or any other form of business.

As your signed lease agreement states, we require a 60-day
written notice to vacate an apartment. Per our records, we left lease renewal
information on your front door on June 9 and July 10, both of which stated we
required a written notice. We followed up with you by phone on July 16 and left
a...

voice mail stating you would need to fill out the notice to vacate form should
you be choosing not to renew your lease. We confirmed with you that same day
that you wanted to move out which made your move out day September 16, 2014. We
did not charge you an additional fee based on when you gave us your notice. You
are required, per your signed lease agreement, to pay rent through the term of
your 60 day notice. You were charged rent through your move out day of September
16. Unfortunately, we were unable to re-rent your apartment prior to September
16 and therefore were unable to refund any money back to you.

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

According to your signed lease agreement, you are responsible for paying the monthly rent and related charges for your apartment through the end of your lease term, July 31, 2015. When you moved out, we gave you the option to either buyout your lease agreement or continue to pay the monthly rent as...

we worked to rent it to another resident. The second option does come with some risk, as we cannot guarantee how quickly we can find a new renter interested in your style of apartment. We apologize if you expected the apartment to be rented sooner. Please know we did everything we could to lease the apartment as quickly as possible.The new resident moving into your old apartment is scheduled to move in on July 29, 2015. This new occupant will not sign their lease until their move-in day. We understand that it is out of your control when this new resident moves in; however, you are still responsible to pay through the end of your lease. Our response to this situation has been in accordance to the policies and procedures outlined in the lease document you signed with us. Therefore, we will not be refunding June’s rent and you are still responsible for the rent charges for July.If you have any other questions or concerns, please do not hesitate to contact us.