Chapman Chevrolet

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

I had immediately tried to get out of the deal.  I expressed dissatisfaction to the salesman [redacted] and the sales manager [redacted].  They said they couldn't help me.  I was told to contact [redacted].  I tried and he was not available, but finally contacted me and arranged a meeting.  He made me feel like a fool, and I let him know I still wanted out of the deal.  He ignored me.  I filed a complaint with the Arizona Attorney General.  I felt overwhelmed.  I followed the suggestion in [redacted]'s response to the Attorney General's office (attached), delivering to [redacted], his assistant, my concerns and making clear I wanted out of the deal, expecting they would take the car back and resolve the matter, and return to me my $4,000 down payment.  I never heard from them.  They had no intention of resolving the matter.  I asked questions and waited for a response.  I updated the Arizona Attorney General's office consistently.  They never resolved it. 

Regards,

Dear [redacted]

We will be issuing [redacted] a $50 goodwill adjustment to compensate her for the duplicate driver license and the gas she used making trips to the dealership. We will process and put in Mondays mail. Please feel free to contact me if you have any questions or need any additional information.

 

Sincerely,

General Manager, Chapman Chevrolet

Our Service Director [redacted] has been attempting to reach Mr. [redacted] to resolve the concerns. so far, there has been no reply from Mr. [redacted]. We will keep trying to reach him and maybe the Revdex.com can help us communicate with him as well. We would like to keep the file open until we can...

reach Mr. [redacted].Please feel free to contact me if there are any questions or if additional information is needed.Sincerely,

[redacted]General ManagerChapman Chevrolet

Mr. [redacted] has been refunded the disputed amount and the matter has been resolved to his satisfaction. Please let me know if there are any questions or if any additional information is needed.Sincerely, [redacted]General ManagerChapman Chevrolet

Chapman Chevrolet will be happy to refund the desired amount back to Mr. [redacted]. [redacted], our Service Director has been trying to reach Mr. [redacted] to facilitate the refund. Please leave this matter in pending status until Mr. [redacted] has received the refund and has...

acknowledged that the issue has been resolved to his satisfaction. Let me know if there are any questions or if any additional information is needed.Sincerely,[redacted]General ManagerDirect ###-###-####Fax ###-###-####E-Mail [redacted]

Dear [redacted],

We have reviewed this matter numerous times in the past, spoken with the customer and have tried to resolve the issues without success. When we received this last complaint, we reviewed it again and offered the goodwill adjustment. So we did reconsider our previous position by making the goodwill offer and it was declined by the customer. We do not choose to reconsider our position from there. If it would be helpful, feel free to call me and I would be happy to discuss the matter in more detail.

Sincerely,

General Manager

Chapman Chevrolet

We have contacted the consumer and will be providing a full refund today. Unfortunately it was not possible to place financing at this time. Please let me know if there are any questions or if any additional information is needed.Sincerely,[redacted]General...

ManagerChapman Chevrolet

We have issued a refund check to Mr. [redacted] that was mailed out yesterday and the matter is now resolved. Please let me know if there are any questions or if any additional information is needed.Sincerely,[redacted]General ManagerChapman Chevrolet

I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.The complaint in question has been resolved! I am very happy to say the Chapman Has lived up to there rating and I would recommend the dealership to anyone.

Regards,

We will process a check right away, leave file opn until I have confirmed that the customer has received the check.

Thanks,

General Manager

Chapman Chevrolet

This transaction has been completely canceled with Chapman and [redacted]. If he would like, Mr [redacted] can call and verify with [redacted]. He can call [redacted] at [redacted],  [redacted]. Please let me know if there are any questions or if any additional information is...

needed.Sincerely,[redacted]Gerneral ManagerChapman Chevrolet

Dear Dispute Resolution Consultant,Our General Sales Manager, [redacted], has been corresponding with Ms. [redacted] to facilitate a satisfactory resolution to the matter. However Ms. [redacted] informed us today that she is no longer considering the Volt. Therefore, we consider the matter...

closed as resolved. We will leave her file open internally in the event she wishes to reconsider at a later date. Please let us know if there are any questions or if any additional information is needed.Sincerely,[redacted]General ManagerChapman Chevrolet

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We have contacted Ms. [redacted] today and let her know that

we will be issuing her a check to cover the cost of the broken key. She

indicated that this would be satisfactory resolution. If there are any

questions or if any additional information is needed please feel free...

to

contact me directly.

 

Sincerely,

General Manager

Chapman Chevrolet

Direct 

Fax    

E-Mail [redacted]

This dealership was horrible! We called to inquire about a car and spoke to a man named Ike. Ike and I spoke at least 7 times before I even drove to the dealership I told Ike I had a car the I could use as trade in or I could sell the car for 700$ and use that as a down payment. We found a mazda cx-9 in our price range and Ike told us the car was available and if we sold our vehicle that he could get us in this car FOR SURE! I explained MULTIPLE times we have 3 young children 5,3, and 3 months old my Fiance and I got work full time and he works 12 hour night shifts I work days. Our schedules do not line up and if we don't have a car then I would have to leave work drive him to work the go hom with the kids, wake them up at 5 am and we would all have to drive to pick him up from work and that this just could NOT happen. I also told him if we didn't have this car by the weekend we would miss work and in turn loss money. Well Ike promised not a problem we will make this work no problem. We sold our car go in to the dealership and he shows us the car AFTER saying he can get us in the car for this price monthly. We love the car it is perfect for our needs, then he says well it needs to go to the shop for the motor mounts to be replaced then derailed and it will be ready tomorrow. I explained that we had to work and couldn't pick it up, so Ike offers that he will bring the car to me and if it's not readd he will personally drive me and the kids home so we don't have to drag the kids around so early. Well we trust Ike and sign all the papers hand Ike 700 dollars CASH.

The next day Thursday the 21st I call Ike multiple times checking up to make sure we are on track. Well 4 o'clock rolls around when I'm supposed to leave at 5 and I call Ike to see what's going on. He tells me that it may not be motor mounts but a transmission! So he says he will call back, 30 minutes go by and I call again. Ike now says well can you get a ride. We may be auctioning the car but may fix it I'll know more tomorrow. I told Ike yet AGAIN the situation and problems with us having 1 car so, he says he will talk to his manager and see if he can get us a loaner car. My fiance comes to get me with all the kids We drop him off and head home. I call again, no answer and again, no answer. Now I call the dealership and talk to Danny who was nice enough and said he'd try to help. I told him we need a plan B and asked him for help since Ike is MIA. Ike then texts me saying he will know by 11am Friday what they are doing.

Friday comes and first thing in the morning we call the manager he has no idea of the problem and promises he will investigate and get back to me. He calls back and says the car we signed for already has a broken transmission and a bad water pump so that's out of the question. I then ask if they have anything else for us he said he will look so we go online and find a car priced 3 grand over its dealership listed value on kelly blue book. My fiance calls the manager (Jim) back and Jim days no the price is firm Gabe explains that it's already over priced and with all the turmoil and problems his dealership has caused the least he can do is try to help us. He says he will try. Hours later he calls me and says sorry we can't help you I am issuing the refund for your 700 dollars we can't get the car you want low enough and we don't have anything that fits your needs you can pick up your refund check monday. I explain that we paid cash and can't wait till Monday that we need that money to go buy another car and in a round about way we get to bad to sad. This has cost my family about 600 extra dollars between gas, missed work hours because of conflicting schedules, and in time. This has been miserable and we still haven't even replaced the car this dealership is just horrible and just wrong!

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Yes [redacted] offered me a GM store credit of $250.00 two weeks a go he was going to mail it right out and I never received it, To this day 12/12/2014 also just revved a call from credit manger [redacted] saying he needed pay stubs and letter from two people that don't live in the house or the lender will not do the loan.   I don't under stand why he has waited over two weeks to ask for this info. Now my car payments are going to all messed up with a car payment I don't [redacted] and a truck payment due 01/13/2015 Im not happy,  This relay puts me and my family in a bad finance way. I called the bank and was told this proses would take no more then two weeks MAX

Regards,[redacted]

Dear [redacted],

We have already processed a refund for [redacted], copy is attached. Our General Sales Manager, [redacted] spoke with her this morning to let her know that it was taken care of. If there are any questions or if any additional information is needed,...

please do not hesitate to contact me directly.

Sincerely,

General Manger

Chapman Chevrolet

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

The letter attached shows the amount of "goodwill" which Chapman extended.  The first used car they sold me had immediate problems and safety issues.  They were closing when I left Chapman with the vehicle which leaked all the way home and was in their repair shop the next day, and several days following.  They offer to "switch it out" stalling the switch out as the salesman was not available, for another used vehicle, which again, was back the next day for key issues, broken ac, etc., then I go out of my way to return the vehicle, and I have to wait to speak to [redacted] UNTIL HE IS AVAILABLE.  Then I still want out of the deal, and in his letter to the Attorney General says "be more than happy to discuss/resolve".  I again go out of my way bringing my same request to [redacted], his assistant, and I WAIT for a reply, which by the way, never came. It was never their intent to resolve the issue, only to postpone.  I WAS NOT HAPPY WITH THE VEHICLE, and I continued to attempt to do things in good faith, but there was no good faith on Chapman's part.  I want my entire down payment of $4,000 back, and the about $4,000 in payments I made back, and my credit cleared. 

Regards,

Better Business...

Bureau:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,