Chapman Chevrolet

Revdex.com
Attention: Dispute Resolution Consultant
We were not able to secure financing at terms that were satisfactory to Ms. [redacted] and we apologize for any inconvenience this may have caused. A refund of the $200 Deposit...

has been processed and will be mailed out tomorrow. Feel free to contact me if there are any questions or if any additional information is needed.
Sincerely,
Tim M[redacted]
General Manager
Chapman Chevrolet

[redacted],

We had [redacted] reach out to Ms. [redacted] today and discuss a possible resolution and she is open to choosing a different vehicle that would meet both her and the banks requirements. We will update you as things progress. Please let me know if you have...

any questions or need any additional information.

Sincerely,

General Manager

Chapman Chevrolet

What a rip off charge almost. 5 hundred dollars. To put in a module they claim it 2 hours to put in. That. Is 250 an hour rip off. Pay. 635 for work. Just to put it on. The machine. 125. Would.never return there. A 10. % discount. After. The Buick. Dealer call them to see why it was that much

The vehicle has been repaired to the customers satisfaction and the matter has been resolved. Please feel free to contact me if there are any questions or if any additional information is needed. Sincerely, [redacted]General ManagerChapman Chevrolet

Mr.. [redacted] has been credited the desired difference and the matter has been resolved to his satisfaction. If there are any questions or if any additional information is needed, please contact me directly.Sincerely, [redacted]General Manager Direct ...

###-###-####Fax     ###-###-####

All issues have since been addressed and resolved to the customers satisfaction. Please contact me directly if there are any questions or if any additional information is needed.
 
Sincerely,
 
Tim M[redacted]
General Manager
Chapman Chevrolet

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Would still like reimbursement for the Missing Drivers License,  that and employee "took home" and compensation for wasted gas to get to your dealership on several occasions.

Regards,

I did respond to [redacted], both by phone and email and she called me back. I'm out of town all week so our used car director [redacted] is currently discussing solutions with [redacted], resolution is pending.Thank you[redacted]

To Whom it may concern,

We have attempted to address and resolve Ms. [redacted]’s concerns in the past. Those attempts were unsuccessful. Therefore, we consider the matter closed and no further action necessary. Please contact me directly if there are any questions or if any...

additional information is needed.

 

 

Sincerely,

 

General Manager

Chapman Chevrolet

To whom it may concern,The issues have been resolved and Mr. [redacted] was provided with a goodwill adjustment in the form of a $250 store credit and acknowledged his satisfaction to [redacted]. Please feel free to contact me if there are any questions or if additional...

information is needed.Sincerely, [redacted]General ManagerChapman Chevrolet

Our Service Director [redacted] has been attempting to reach Mr. [redacted] to resolve the concerns. so far, there has been no reply from Mr. [redacted]. We will keep trying to reach him and maybe the Revdex.com can help us communicate with him as well. We would like to keep the file open until we can...

reach Mr. [redacted].Please feel free to contact me if there are any questions or if additional information is needed.Sincerely,

[redacted]General ManagerChapman Chevrolet

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I have verified with [redacted] that this matter was finally taken care of. It is unfortunate that I had to file a complaint with this organization in order to get this done.

Regards,

Review: I had purchased a new vehicle and put a down payment of $1500. The loan didn't get approved so I had to return the vehicle. I was told my down payment would be returned to me on the next BUSINESS day which was 6/16/14. I had spoken with a [redacted]. I left the card information with the receptionist because I was told they needed the card number over the phone in order to process the refund. I was advised that it will take a couple of days to transfer back into the account. I called last week (6/23/14) because the refund was still not in the account. I was transferred around until finally I was transferred to a voicemail account of my previous sales person [redacted]. I did not leave a voicemail. I called back again on 6/27/14 and left a message on [redacted] voicemail about not receiving my refund. I spoke with someone today and they advised me that all that needed to be done was to swipe my card there in person and it would be refunded back instantly. I was NEVER told that this was an option for me. I live about 100 miles away, which is why I have to do everything by phone. I am currently waiting for ANOTHER call back as to why my money has NOT been refunded. I followed the procedure that given to me. It is now 2 weeks later, and I still have NOT received my $1500 back.Desired Settlement: I wish for the public to be aware of how this company has total disregard for other peoples money. They dont keep their word. I want my $1500 back ASAP.

Business

Response:

Dear [redacted],

We have already processed a refund for [redacted], copy is attached. Our General Sales Manager, [redacted] spoke with her this morning to let her know that it was taken care of. If there are any questions or if any additional information is needed, please do not hesitate to contact me directly.

Sincerely,

General Manger

Chapman Chevrolet

Review: I bought a vehicle from Chapman around December of 2013 and was told I could get a referral bonus of 150 for referring someone as long as they purchased a car. I did this and referred [redacted] (my mom) she purchased the car and I was told 2 weeks for my check in the mail it has now been 5 months and several calls, emails, messages and instant messages later I still have not got my $150. I even left messages for the managers and had a couple people call me and say they would take care of it but they never do. Now I cant get a hold of anyone and the person who was supposed to take care of it said he can not do anything about it. I was even told at one point it was because they forgot to put the slip in the folder so they did it and it would be two more weeks that was 1.5 months ago.Desired Settlement: I would like my $150 as promised for my mom buying a $16,000 car. and ASAP . personally they should double it for all the trouble.

Business

Response:

We will process a check right away, leave file opn until I have confirmed that the customer has received the check.

Thanks,

General Manager

Chapman Chevrolet

Review: I traded in a vehicle with a device called [redacted], this device was installed by chapman's own financial group due to they where the one's financing it. This device reminds people of up coming payments and works also as a [redacted] if ever stolen. Terms of the agreement is once they have been meet it can be removed and returned so that the customer can receive full reimbursement on it and the company can reuse it and issue to another person. After financing on my new vehicle was arranged I've tried to recover this device for the refund on it, but after countless hours on the phone and serval people no one seems to know any my thing about this device that was installed! But the general consensus is that any thing removed from trade in vehicles are to be noted, but why was nothing noted on my vehicle? Only after making a final attempted to retrieve it I was told that "yes things should have been noted on my vehicle and more then likely it may have been installed in another and already on the road, but they don't have any way to do anything about it". I've talked to just about any person that I was transferred to and got the same story, we'll call you if we find any thing out. And fast forward to today has any one told me any thing? No!Desired Settlement: Refund of the $259

Review: On 02/19/2016 we purchase a BMW vehicle from a salesmen named Jeffrey P[redacted] and called my insurance agency for full coverage but she says that the agency was close and will work on it early in the morning and fax info to dealership. At the end of the night the financial dept worker named Sam says that the system is down and cant find us a bank to finance the vehicle but gives us a contract that he believes that is close to their numbers, but I wanted a warranty and he replies I will work something out when system is up and give you call tomorrow.

On 02/20/2016 never received call and hardly drove car anywhere.

On 02/22/2016 at the end of day around 5:15 in Apache Junction the car did not want to start. I called dealership and spoke to salesman Jeffery P[redacted] and he states to call my insurance up and use the tow package. Thank god my insurance company is right next to my job and spoke to Lana and in her words she says that my insurance agency called the dealership and says they will not cover car because of old age. In this predicament I eventually paid for the tow service and return car and spoke to a manager name Gerorge. He says that the system still is not functioning right over the weekend and will have a square deal and they will return my car and check for service in Scottsdale Az because they do not have the right tools for the vehicle and reimburse me for the tow of 130.00 and to come by the next day same time everything would be squared out. Also I asked about the insurance and he does not know what I'm talking about and claims he never received call from insurance.

On 02/23/2016 around 12 I talk to my insurance Lana and she says that the notes on her system shows that the dealership did not reply back and that they have called and left a message.Return to dealership and salesman Jeffery P[redacted] asked me what's going on and had no clue what is happening. George came across and says hello and says Sam is working a deal and as I see Sam he locks his door and heads out for the end dayDesired Settlement: Either refund my thousand dollars back, or give me another sports car, I just don't want other customers ending up like this and being turn around left or right with so many lame excuses.

Business

Response:

All issues have since been addressed and resolved to the customers satisfaction. Please contact me directly if there are any questions or if any additional information is needed. Sincerely, Tim M[redacted]General ManagerChapman Chevrolet

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I visited CHapman on 9/27/15, we looked at cars and were told that we could apply because of my husbands income, the advertisement said that if someone makes 350 a week they are approved, my husband makes 650 a week, we got the paperwork and said we had to get the 1000 down payment we said that's fair and went home, after all that the salesman did not give my husband back his license, we called the dealership and he said couldn't find it, so I had to pay 12.00 to get him a new one. On our second visit on Oct we had the 1000 down payment and were ready to buy a car, again the dealerships had issues with the application and said the bank would need a few days to approve. On Tuesday we got a phone call from the dealership saying that we were APPROVED for the vehicle and we were ready to sign and get done. On 10/9/15, we went to the dealership to sign for the car, the car that we originally thought that we were getting was sold, so we test drove another one same model. and we agreed on that car, after having a hassle of printing my husbands paystubs, signing all of the paperwork paying the down payment, purchasing the insurance and waiting, waiting, waiting, still no car, we were told that a part that needed to be put in the ignition to shut off if we don't pay, and then we were told that the car would be delivered today as a courtesy, We called today and my husband was told that because he works for a staffing agency that the bank wouldn't approve his loan. and we would have to wait still no car. SO FAR I am paying for insurance for a car that I don't have, I have put three weeks into this after losing, my husbands drivers license, going there three times wasting hours and hours of time, and frustration we have to wait until Monday to see if we get approved that we were told that we were already approved for to see if we get the car still. And If I wanted to get a refund I'd have to wait until Monday because the business office is closed. SO we are screwed until Monday or Tuesday. This is the WORST experience I've ever had at a dealer, I am only fighting because I really needed a car. And on top of that the car was damaged and they offered no help whatsoever.Desired Settlement: I would like to get some compensation for my time, gas and frustration, and reimbursed for the gas I used to go back and forth and the money I wasted to scrape in for a down payment that could've been used at another dealership, and especially a sincere apology, not a "I'm know your frustration"..

Business

Response:

We have contacted the consumer and will be providing a full refund today. Unfortunately it was not possible to place financing at this time. Please let me know if there are any questions or if any additional information is needed.Sincerely,[redacted]General ManagerChapman Chevrolet

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Would still like reimbursement for the Missing Drivers License, that and employee "took home" and compensation for wasted gas to get to your dealership on several occasions.

Regards,

Business

Response:

Dear [redacted]

We will be issuing [redacted] a $50 goodwill adjustment to compensate her for the duplicate driver license and the gas she used making trips to the dealership. We will process and put in Mondays mail. Please feel free to contact me if you have any questions or need any additional information.

Sincerely,

General Manager, Chapman Chevrolet

Review: On 9/30/2014 I was in the process of purchasing a truck from this dealership. Prior to the financing being funded, the sales person drove my car away from my home. He told me he would have my stereo amplifier removed from my car. During removal, my amp was damaged. We agreed that Chapman Chevrolet would order another amp as a replacement. It has been over 3 weeks and I have yet to receive the amplifier I was promised as a replacement. I have attempted to contact the sales rep I have been dealing with and I have also attempted to resolve this in person at the dealership. I would like to be compensated appropriately for the amp that was damaged during the removal process.Desired Settlement: I would like my replacement amp or an equal cash refund.

Business

Response:

Mr. [redacted] has been refunded the disputed amount and the matter has been resolved to his satisfaction. Please let me know if there are any questions or if any additional information is needed.Sincerely, [redacted]General ManagerChapman Chevrolet

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On or around December 19, 2011, I purchased a 2004 Buick Ranier, Vehicle ID [redacted], at Chapman through their salesman, [redacted]. I had explained that I was disabled and needed something reliable, paying $4,000, and Chapman obtaining financing for the remainder. I left Chapman with the vehicle as they were closing for the night, and when I got home (only 4 miles away) realized it was leaking. I returned to the dealership the next day and the salesman was on vacation, but they took the vehicle in for repair for several hours. There were many other days that it was being repaired, and once while I was driving, it turned off, then on, by itself. They offered to switch it out January 8, 2012. I also confronted the salesman advising that Arizona DMV advised me that they had 3 temporary registrations on the same vehicle. On January 13, 2012, they did the "switch out". It turned out it wasn't a switch out but a different transaction. There were immediate problems (i.e. the air conditioning duct system was broken), and they had charged me for "etching" vehicle ID into the glass, which they hadn't done, and I told them I wanted out of the deal, and just wanted my money back. They refused. I put in a complaint to the Arizona Attorney General's office, and Chapman responded saying they would "be more than happy to discuss/resolve any pending concerns". In good faith, and at Chapman's direction, I left paperwork with the General Manager [redacted]'s assistant, [redacted], expecting they would resolve the matter. The AZ AG's office closed their file, but advised to keep them appraised which I did. I never heard from Chapman (they basically made a fool of me), although I did keep the AG's office updated, and advised [redacted] Financing (A/k/a BMW) of the problems. I paid [redacted] Financing in good faith expecting to somehow "right" this "wrong", and attempted to get copies of my credit applications from Chapman and they refused. [redacted] initially said they would look into it, but then they didn't. I sent a letter to [redacted] demanding copies of my credit applications which I finally received in December 2012/January 2013. I was shocked. My credit applications had been altered horribly. I stopped paying [redacted] in around April of 2013 hoping to get some assistance from them. I had major surgery on my spine June 19, 2013, and [redacted] repossessed the vehicle a few days later. I have made a separate complaint to the Tempe Police Department because of the altering and switching out of the credit applications without my permission.Desired Settlement: I want all the monies I have expended in this cause, including the $4,000 down-payment, all monies paid to [redacted], monies for letters and faxes to the Arizona AG's office and Chapman, and complete satisfaction of all debts I may have incurred as a result of this experience.

Business

Response:

To Whom it may concern,

We have attempted to address and resolve Ms. [redacted]’s concerns in the past. Those attempts were unsuccessful. Therefore, we consider the matter closed and no further action necessary. Please contact me directly if there are any questions or if any additional information is needed.

Sincerely,

General Manager

Chapman Chevrolet

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I had immediately tried to get out of the deal. I expressed dissatisfaction to the salesman [redacted] and the sales manager [redacted]. They said they couldn't help me. I was told to contact [redacted]. I tried and he was not available, but finally contacted me and arranged a meeting. He made me feel like a fool, and I let him know I still wanted out of the deal. He ignored me. I filed a complaint with the Arizona Attorney General. I felt overwhelmed. I followed the suggestion in [redacted]'s response to the Attorney General's office (attached), delivering to [redacted], his assistant, my concerns and making clear I wanted out of the deal, expecting they would take the car back and resolve the matter, and return to me my $4,000 down payment. I never heard from them. They had no intention of resolving the matter. I asked questions and waited for a response. I updated the Arizona Attorney General's office consistently. They never resolved it.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The letter attached shows the amount of "goodwill" which Chapman extended. The first used car they sold me had immediate problems and safety issues. They were closing when I left Chapman with the vehicle which leaked all the way home and was in their repair shop the next day, and several days following. They offer to "switch it out" stalling the switch out as the salesman was not available, for another used vehicle, which again, was back the next day for key issues, broken ac, etc., then I go out of my way to return the vehicle, and I have to wait to speak to [redacted] UNTIL HE IS AVAILABLE. Then I still want out of the deal, and in his letter to the Attorney General says "be more than happy to discuss/resolve". I again go out of my way bringing my same request to [redacted], his assistant, and I WAIT for a reply, which by the way, never came. It was never their intent to resolve the issue, only to postpone. I WAS NOT HAPPY WITH THE VEHICLE, and I continued to attempt to do things in good faith, but there was no good faith on Chapman's part. I want my entire down payment of $4,000 back, and the about $4,000 in payments I made back, and my credit cleared.

Regards,

Business

Response:

Dear [redacted],

We have reviewed this matter numerous times in the past, spoken with the customer and have tried to resolve the issues without success. When we received this last complaint, we reviewed it again and offered the goodwill adjustment. So we did reconsider our previous position by making the goodwill offer and it was declined by the customer. We do not choose to reconsider our position from there. If it would be helpful, feel free to call me and I would be happy to discuss the matter in more detail.

Sincerely,

General Manager

Chapman Chevrolet

Review: In December 2012, I took my car into this establishment to have a window repaired. I had an appointment for 10am, and arrived on time. At approximately 12pm, the service the informed me that they would have to get the part from another branch in town and it would take a little time. As I didn't have any means of transportation, I agreed and waited. A few hours past and nobody spoke with me.. Finally at 4-430ish the service tech came back to me and said that they had ordered the wrong part and he would have to get another one delivered. At this point I was upset because a basic repair that should have only take 2 hours tops, has turned into 6 hrs. I was scheduled to work at 5pm, so I could not wait and was in a hurry. The tech was annoyed that I couldn't wait and told me I would have to sign a few things, before I left. He brought me the papers and showed me where to sign, telling me it was for the parts. Again, I was already late for work, so didnt think about getting details. A few weeks late two more of my windows broke, so I figured I could go back in and they would be able to put it under the same warrenty claim and only make me pay the $100 deductible. When I called them to inform them of the change, I was told that my warrenty had already been submitted as complete and I would have to submit another claim, thereby charging me another $100. I asked why this was submitted as being complete, when the service wasn't. He stated that they needed to get paid for the time spent, so he was "being nice" and submitting it ahead of time... I never went back until yesterday 7/9/2013 to get my three windows replaced. I dropped off my car, again on time for my scheduled appointment 12pm, and left the dealership. At approximately 430 I received a phone call from the service tech informing me that they, yet again, ordered the wrong part and that I would have to leave my car there overnight! It infuriated me, and I didn't return to the dealership that night. They organized for me to have a rental car, which I had to pay the insurance and gas for. I contacted the management and complained about the service. He informed me that my car was ready and they "would take care of me, making me happy". I returned to pick up my car and was told they "discounted" it and were only charging me $100.Desired Settlement: I didn't expect to have to waste two days of work (time off necessary) and to have to pay $18.95 for insurance and $15.00 in gas for my car. I found the service was ridiculous, and to have ordered the wrong part twice is absurd.

Business

Response:

To whom it may concern.We here at Chapman Chevrolet are sorry to hear about the unfourtunate series of event surrounding the repair of the 2006 Jeep Liberty. We always strive to maintain the highest quality in both vehicle repair and customer handling. I have called [redacted] if the hopes talking with Her and taking care of Her concerns.Chapman Cevrolet is open to bringing this situation to a fair and equitable solution without any further action needed by the Revdex.com. Thank you for your time and have great day.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have received their phone calls, but have been unable to answer due to being at work most of the time. I typically work every day 9am - 8pm. The only days off I have are an occasional Sunday. I would prefer to be contacted via email at [redacted]

Regards,

Business

Response:

Per copy of email communication below, we have agreed to refund the consumer and the matter is now resloved to their satisfaction. Thank you and please contact us if there are any questions or if any additional information is needed.[redacted], General Manager, Chapman ChevroletOk [redacted] I will send the check out today. Can you let the Revdex.com know that we have an agreement and the situation is resolved? Thank you again and have a great day. From: [redacted] Sent: Tuesday, July 30, 2013 1:04 AMTo: [redacted]Subject: Re: service issue Chapman Chevrolet. I would appreciate that. Again sorry, I have been very busy and working weird shifts. I am currently at work, and it's 1am. I would appreciate the refund, because that situation was crazy and I had to take multiple days off ect. Thank you,[redacted]Sent from my iPhoneOn Jul 29, 2013, at 4:34 PM, [redacted]Hello[redacted] My name is [redacted] I am the one that left you messages on your phone. Again sorry for the issues in the service department and I will take care of the $130.00 you are requesting to resolve the Revdex.com file. Let me know by E-mail if this is ok with you. Thank you and have a great day.