Helmade an exception to our return policy and refunded this customer for the defective pants claim on 1/in the amount of $This was a one time courtesyCustomer was left a voice mail providing a status updateThank you,Charlotte Russe
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
Yes I have received the money, but however I am not satisfied that I was treated extremley horrible! There is no way I had to call more than five times just to get someone to believe that I was charged twiceI repeatedly asked for a supervisor even giving my contact information and nothing!!!! It took over ten calls to resolve this issue not including an overdraft fee for a preauthorization that I did not authourizeThis has been a major inconvience to me during this time that the holidays are here
Regards,
*** *** ***
I was unable to locate any information for this customerWe need the email address used to place the order or we will need the order #Once I have this information I will be able to assist furtherIf the customer would like to get quicker resolution she can call customer service at 1-888-211-
Charlotte Russe treats potential safety complaints very seriously.
Charlotte Russe has taken steps to address both the consumer’s customer service complaint and the reported issue with the product. After the consumer’s initial call to corporate customer service, the consumer called a local store, whose manager responded to the consumer’s concerns, provided the consumer with a refund and escalated the report within Charlotte Russe. Charlotte Russe corporate promptly contacted the consumer, apologized for the initial negative interaction with customer service, gathered additional information about the reported incident, and sent the consumer a gift card. Further, Charlotte Russe promptly notified the supplier of the product about the reported incident and, in an abundance of caution, removed the product and similar products from its stores
We have received this complaint and have escalated this to the appropriate departments to address the issue. We will be in touch with the customer to follow up on the complaint
Thanks,
Charlotte Russe Customer Service
Please close this case. Our records show all three items in the order ([redacted]) were delivered to the customer on September 15th (Tracking #: [redacted]).Thanks,[redacted]
Charlotte Russe Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will...
wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:i apologize, yet not not until the transaction is complete will I accept this agreement
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
A response has been emailed to customer as customer did not pick up via phone ([redacted]. Store credit already received to keep as a courtesy, credit back discover card in the amount of $22.67 for the inconvenience and negative experienced endured. Hello [redacted], We apologize for the...
negative experienced during the return and store credit process. Please accept the store credit already received as a courtesy, we have also credit your discover card in the amount of $22.67 for the inconvenience and confusion of our policy. I have also tried calling you at the number provided on your account, 760-798-2640 to apologize via phone. If you have any questions or concerns, please email reply ([redacted]). We hope you enjoy the rest of your day. Thank you, [redacted]
Charlotte Russe Customer Support
Please close this case.Based on the tracking information (Tracking #: [redacted]), the order ([redacted]) was delivered to the customer on 9/17.Thanks, [redacted] Charlotte Russe Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Apparently you do not understand that your company charged me for items out of stock I placed the first order on Dec 1 and you did not release funds till the 7th I placed the order for the jacket THE FIRST Time on the 6th then got an email it was out of stock the next day on the 7th I see it online again IN STOCK so I called Customer Service to ask WHY . She said it was in stock and that I would have to order it AGAIN for 30.00 while the funds from the previous days order are still holding. I also mentioned there was a code "swag" this day for the jacket to be 20.00 however I was told she would have to charge me 30.00 and send the price match to a seperate department so again I paid for a jacket she said was in stock gave her my payment knfo ect. 4 hours later emails say out of stock. I have snapshots of this jacket on the site in that size available for 4 days after my first order on the 6th. This also but my bank in overdraft not to mention I was told a supervisor would call me within 24/48 hours Never happened. Then she actually asked me on the 8th when I see it yet again if I want to order it again? Wow and every order had the item she wanted for Christmas out of stock 4 times the necklace I NEVER even got an email about and was told I could not even cancel my orders because your company makes sure to send those emails out after two hours of placing the orders. You held the first order from december 1 for 52.00 for 7 days? Why? Meanwhile two more orders where being held. If I could not cancel my first order but the items where not even released until the 7th? Shame on your false advertisement on the web site as I have proof that jacket was up online for several days "in stock" in size S AFTER I ordered it TWICE in a row and promised it was for sure in stock with the customer service rep. Listen to your recorded calls that I will have my attorney get as well as recovery for my bank fee. And thank you for ruining her Christmas. I asked to speak with someone about the issue yet still no one calls me Its very more detailed than an email can relate.
Regards,
[redacted]
Hi [redacted],After reviewing order [redacted], we see an additional credit of $13.77 provided to your account on 11/03/16. The following SKUs have been returned for your order:[redacted]
[redacted] Thank you,[redacted]Charlotte Russe Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On 12/5/2015 I was promised a refund of $147.96 but I have yet to receive this refund. I call the company and they tell me that they sent it and to check with [redacted]. I contacted [redacted] and they say that the funds were never sent to them. I then call the company again and they keep telling me that someone will call me back in 24-48 business hours but no one ever calls back. I have called over 6 times and spoke with someone via chat at least 3 times. This is getting absolutely ridiculous!! I have been dealing with this since 10/26/2015. I just want this done and over with already. I don't understand why it is so hard for this company to do what it promised to do.I want my promised refund of $147.96 IMMEDIATELY! I also want $52.04 for all the trouble, waiting, phone calls and time spent with dealing with this. I have done all the work trying to get this resolved and NOTHING was done on their side. I would also like an apology in writing mailed to me.
Regards,
[redacted]
Hello [redacted], We have returned the three items in your order [redacted] The credit of $36.91 will be applied back to your original form of payment. As a courtesy, we have not applied the standard return shipping fee of $6.99. Thank...
Helmade an exception to our return policy and refunded this customer for the defective pants claim on 1/in the amount of $This was a one time courtesyCustomer was left a voice mail providing a status updateThank you,Charlotte Russe
Cusstomer has been refunded and sent an email with an apology and the option of a discount code for future purchase
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my
complaint. For your reference, details of the offer I reviewed appear below
Yes I have received the money, but however I am not satisfied that I was treated extremley horrible! There is no way I had to call more than five times just to get someone to believe that I was charged twiceI repeatedly asked for a supervisor even giving my contact information and nothing!!!! It took over ten calls to resolve this issue not including an overdraft fee for a preauthorization that I did not authourizeThis has been a major inconvience to me during this time that the holidays are here
Regards,
*** *** ***
I sent customer an email advising her we will help her to ge the discounted price.***Charlotte RusseCustomer Service
I was unable to locate any information for this customerWe need the email address used to place the order or we will need the order #Once I have this information I will be able to assist furtherIf the customer would like to get quicker resolution she can call customer service at 1-888-211-
Charlotte Russe treats potential safety complaints very seriously.
Charlotte Russe has taken steps to address both the consumer’s customer service complaint and the reported issue with the product. After the consumer’s initial call to corporate customer service, the consumer called a local store, whose manager responded to the consumer’s concerns, provided the consumer with a refund and escalated the report within Charlotte Russe. Charlotte Russe corporate promptly contacted the consumer, apologized for the initial negative interaction with customer service, gathered additional information about the reported incident, and sent the consumer a gift card. Further, Charlotte Russe promptly notified the supplier of the product about the reported incident and, in an abundance of caution, removed the product and similar products from its stores
We have received this complaint and have escalated this to the appropriate departments to address the issue. We will be in touch with the customer to follow up on the complaint
Thanks,
Charlotte Russe Customer Service
The customer was issued a refund of her full purchase price $87.78 on 4/5/16.
Please close this case.Our records show the order ([redacted]) was delivered to the customer on 9/16 (Tracking #: [redacted]).
Please close this case. Our records show all three items in the order ([redacted]) were delivered to the customer on September 15th (Tracking #: [redacted]).Thanks,[redacted]
Charlotte Russe Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will...
wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:i apologize, yet not not until the transaction is complete will I accept this agreement
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
A response has been emailed to customer as customer did not pick up via phone ([redacted]. Store credit already received to keep as a courtesy, credit back discover card in the amount of $22.67 for the inconvenience and negative experienced endured. Hello [redacted], We apologize for the...
negative experienced during the return and store credit process. Please accept the store credit already received as a courtesy, we have also credit your discover card in the amount of $22.67 for the inconvenience and confusion of our policy. I have also tried calling you at the number provided on your account, 760-798-2640 to apologize via phone. If you have any questions or concerns, please email reply ([redacted]). We hope you enjoy the rest of your day. Thank you, [redacted]
Charlotte Russe Customer Support
Please close this case.Based on the tracking information (Tracking #: [redacted]), the order ([redacted]) was delivered to the customer on 9/17.Thanks, [redacted] Charlotte Russe Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Apparently you do not understand that your company charged me for items out of stock I placed the first order on Dec 1 and you did not release funds till the 7th I placed the order for the jacket THE FIRST Time on the 6th then got an email it was out of stock the next day on the 7th I see it online again IN STOCK so I called Customer Service to ask WHY . She said it was in stock and that I would have to order it AGAIN for 30.00 while the funds from the previous days order are still holding. I also mentioned there was a code "swag" this day for the jacket to be 20.00 however I was told she would have to charge me 30.00 and send the price match to a seperate department so again I paid for a jacket she said was in stock gave her my payment knfo ect. 4 hours later emails say out of stock. I have snapshots of this jacket on the site in that size available for 4 days after my first order on the 6th. This also but my bank in overdraft not to mention I was told a supervisor would call me within 24/48 hours Never happened. Then she actually asked me on the 8th when I see it yet again if I want to order it again? Wow and every order had the item she wanted for Christmas out of stock 4 times the necklace I NEVER even got an email about and was told I could not even cancel my orders because your company makes sure to send those emails out after two hours of placing the orders. You held the first order from december 1 for 52.00 for 7 days? Why? Meanwhile two more orders where being held. If I could not cancel my first order but the items where not even released until the 7th? Shame on your false advertisement on the web site as I have proof that jacket was up online for several days "in stock" in size S AFTER I ordered it TWICE in a row and promised it was for sure in stock with the customer service rep. Listen to your recorded calls that I will have my attorney get as well as recovery for my bank fee. And thank you for ruining her Christmas. I asked to speak with someone about the issue yet still no one calls me Its very more detailed than an email can relate.
Regards,
[redacted]
The customer has been issued a refund for her purchase. She can expect to see it within 3-5 business days.
Hi [redacted],After reviewing order [redacted], we see an additional credit of $13.77 provided to your account on 11/03/16. The following SKUs have been returned for your order:[redacted]
[redacted] Thank you,[redacted]Charlotte Russe Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On 12/5/2015 I was promised a refund of $147.96 but I have yet to receive this refund. I call the company and they tell me that they sent it and to check with [redacted]. I contacted [redacted] and they say that the funds were never sent to them. I then call the company again and they keep telling me that someone will call me back in 24-48 business hours but no one ever calls back. I have called over 6 times and spoke with someone via chat at least 3 times. This is getting absolutely ridiculous!! I have been dealing with this since 10/26/2015. I just want this done and over with already. I don't understand why it is so hard for this company to do what it promised to do.I want my promised refund of $147.96 IMMEDIATELY! I also want $52.04 for all the trouble, waiting, phone calls and time spent with dealing with this. I have done all the work trying to get this resolved and NOTHING was done on their side. I would also like an apology in writing mailed to me.
Regards,
[redacted]
Hello [redacted], We have returned the three items in your order [redacted] The credit of $36.91 will be applied back to your original form of payment. As a courtesy, we have not applied the standard return shipping fee of $6.99. Thank...
you, [redacted] Charlotte Russe Customer Support