A refund in the amount of $92.36 was processed on 9/23/16. Refunds can take approx. 5-7 days to post to a customer's account depending on the bank. The reference # for the return transaction that can be provided to the customer's bank is [redacted].
Hello - We are sorry to hear that [redacted] is receiving unwanted text messages from Charlotte Russe. Charlotte Russe is committed to ensuring customer requests to stop are honored. Can [redacted] please confirm if she is still receiving messages and if so what phone number is she...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello - We are truly sorry that [redacted] has been inconvenienced by not receiving her order. See status update below:The USPS tracking indicates delivery on Aug 20th, see attached.We have initiated an investigation with the carrier to see if any additional background or...
information is availableWe provide customers will all the needed steps to resolution at the time of the call as we find most customers locate the package quickly either by checking with neighbors or calling the post office directly. We understand A[redacted] frustration at not receiving her package, however packages that are delivered but not received by the owner is a crime. We require police reports on all criminal activity to ensure that the local authorities are aware of the problem. While we agree this is an inconvenience for our honest customers, we feel there is a greater responsibility to report all criminal activity no matter how small the matter may seem.If [redacted] would prefer to wait to file the police report until after the results of the investigation that would be ok.Thanks[redacted]Charlotte Russe
Hello [redacted], We have received your Revdex.com complaint. After looking into your order [redacted] we see that you were not refunded for the Refuge Leggings missing from your order. We have processed a return for this item. Please allow 2-3 days for the credit of $11.99 to...
appear on your account. We sincerely apologize for the delay in receiving your credit. For the inconvenience, we would like to offer you the below coupon code for 20% off a future online order. 20% off [redacted] Additionally, if you are able to find another pair of jeans to replace the missing pair, we would like to honor the 50% off promotion you received with the above order. For support replacing an order, please contact a representative at 888-211-7271. We have notated your account to make sure anyone you speak with will be able to help you with this. Thank you,
[redacted]
Charlotte Russe Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello [redacted], We have received your Revdex.com complaint regarding orders [redacted] and [redacted]. After reviewing your account, there was a pending authorization for $54.76 placed on your account 12/06, when you placed your order. Due to two items being out of stock, the pending authorization...
was reversed on 12/07 and you were only charged $22.81 for the three item shipped to you from order [redacted]. While there was also a pending authorization for your second order [redacted], your account was not charged due to the item being out of stock. The pending authorization was also reversed on 12/07. We do apologize, but this Drawstring Anorak Jacket is still showing as being out of stock (item number: [redacted]). I do see a couple other Anorak Jacket styles still available in size small. To help you find a replacement for the cancelled items, I would like to offer you a 20% off and free 2-day shipping code good for any future online order. To have you order delivered by 12/24, you will need to place your order by Tuesday, 12/20 by 9pm EST. 20% off[redacted] Free 2-Day Shipping[redacted]
If you would like support replacing an order, please contact a representative at 888-211-7271. Thank you, [redacted] Charlotte Russe Customer Support
Hi [redacted], We have received your complaint. After reviewing your order history, I was able to uncover the below details for you: Order [redacted] (10/19) We apologize for the inconvenience, it appears this order was cancelled due to a system error.As a courtesy, we would like to...
provide you a 20% off coupon code for a future order. See below.[redacted] Order [redacted] (10/24) We show that all 19 items were shipped to you.Our records show the order was delivered Tuesday, 11/02.Can you please email a copy of your packing slip to [email protected]?If you did not receive 9 items from your order, we do need you to send the police report to [email protected] include your order number, the missing style #s in the body of your email and “Police Report” in the Subject line.Once received, we will complete our investigation and resolve this issue for you. Order [redacted] (11/02) We show that 2 items were cancelled in your order (Peep Toe Lace-up Thigh-High Boots-302185754, Caged-Back Crop Top-302091389)Your gift card was charged $175.97 for the 11 items shipped to you (tracking#: [redacted])Our records show 11 items were shipped and delivered Tuesday, 11/08.Can you please email a copy of your packing slip to [email protected]?If you did not receive 9 items from your order, we do need you to send the police report to [email protected] include your order number, the missing style #s in the body of your email and “Police Report” in the Subject line.Once received, we will complete our investigation and resolve this issue for you. Thank you, [redacted] [redacted] | CORPORATE CUSTOMER RELATIONS
Hi [redacted],We apologize for the delay in resolving this issue.Thank you for providing the gift card number used for order [redacted]. While the tracking ([redacted]) shows the package was delivered on 08/06/16, we are not requiring a police report. After...
making several attempts to contact you over the phone and by email, we have concluded our research. We will refund your gift card ([redacted]) in full for $383.65. Please allow 2-3 days for the credit to appear on your gift card.Also, we would like to offer you two 20% off coupon codes. Please see below.[redacted]These coupons cannot be combined in the same order, but we hope this helps you to find some replacement items for the missing order.Thank you,[redacted]Charlotte Russe Customer Support
Hello [redacted],We have received your complaint regarding order [redacted]. We have decided to waive the police report requested to investigate the items missing items.We have credited your account in the amount of $56.98 for the four items. Please allow 2-3 business days to see the...
credit on your account.We apologize for any inconvenience and hope you enjoy the items in your order.Thank you,[redacted]
Charlotte Russe Customer Support
The customer in question was issued a refund in full for the returned item on 11/3/14. The refund will reflect the credit card used to make her original transaction. We have closed this case.
Revdex.com:
I am still receiving the texts at [redacted]. Someone from Charlotte Russe contacted me and told me it could take a week or two for the texts to stop. When I told her it had been well over a month and that they still hadn't stopped she said she would look into it and get back to me in 24 to 48 hours. That was Tuesday 10:22am - it is Thursday 10:20am and I have not heard back from her.
[redacted]
Hello [redacted], We have received your feedback regarding your Revdex.com complaint for order [redacted]. After reviewing our site, there are some alternate options in the Wide Width Laced Knee High Boot that was cancelled. These options are all currently 30% off. You can also use the 20% off code we provided you earlier to get an even better deal. To ensure you get a boot comparable to the pair that was out of stock more quickly, we are providing you a 2-day shipping code. [redacted] If you would like support replacing your order, please contact customer service at 888-211-7271. Thank you, [redacted] Charlotte Russe Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[The transaction was not voided and I still have yet to receive a refund for the overpayment.]
Regards,
[redacted]
Hello-We have not received a response from this customer after attempting reach her at the number listed on this complaint. In summary, there was no order located in our system and the amount she is seeing on [redacted] is a pending authorization that will fall off. We are unable to manually...
reverse this authorization, customer will need to contact [redacted] to request a reversal of the pending authorization. Also, customer may replace order at any time by entering a new order via our website. We are more than happy to offer free ship and an additional 20% off for this issue and will do so if we hear back from this customer. Our development team is investigating if this so we may resolve asap. We thank Priscilla for her feedback.Thank you,[redacted]
Hello [redacted], We apologize for the delay processing your order [redacted].Unfortunately, due to the popularity of our holiday promotions we are experiencing longer than usual order processing time After reviewing your complaint we see that the order has been cancelled. For any...
inconvenience this has caused, we would like to offer you a 20% off code, good for a future online order. [redacted] If you have any additional questions or concerns regarding this matter or would like support replacing your order, please contact customer service at 888-211-7271. Thank you,
[redacted] Charlotte Russe Customer Support
Hi [redacted],We have credited you back in full for order [redacted] in the amount of $110.15. Please allow 2-3 business days to see the amount post to your account.Thank you,[redacted]Charlotte Russe Customer Support
Thank you for the information. We greatly apologize for the experience Ms. [redacted] encountered and would be more than happy to assist her with a refund for the $23.99 price difference.
We have attempted to reach out to Ms. [redacted] via email on 3/6/15 and again today on 3/18/15. We have also...
attempted to reach out to Ms. [redacted] several times via the phone number provided, however it immediately goes straight to a busy signal each time we have attempted to reach her by phone.
We will just need to confirm the store location the shoes were purchased at and her home mailing address. Once this information has been confirmed, we will submit a check request to reimburse Ms. [redacted] for the $23.99 difference in price.
Again, we apologize for the experience Ms. [redacted] had in our store and look forward to her response.
A refund in the amount of $92.36 was processed on 9/23/16. Refunds can take approx. 5-7 days to post to a customer's account depending on the bank. The reference # for the return transaction that can be provided to the customer's bank is [redacted].
Hello - We are sorry to hear that [redacted] is receiving unwanted text messages from Charlotte Russe. Charlotte Russe is committed to ensuring customer requests to stop are honored. Can [redacted] please confirm if she is still receiving messages and if so what phone number is she...
receiving them to.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello - We are truly sorry that [redacted] has been inconvenienced by not receiving her order. See status update below:The USPS tracking indicates delivery on Aug 20th, see attached.We have initiated an investigation with the carrier to see if any additional background or...
information is availableWe provide customers will all the needed steps to resolution at the time of the call as we find most customers locate the package quickly either by checking with neighbors or calling the post office directly. We understand A[redacted] frustration at not receiving her package, however packages that are delivered but not received by the owner is a crime. We require police reports on all criminal activity to ensure that the local authorities are aware of the problem. While we agree this is an inconvenience for our honest customers, we feel there is a greater responsibility to report all criminal activity no matter how small the matter may seem.If [redacted] would prefer to wait to file the police report until after the results of the investigation that would be ok.Thanks[redacted]Charlotte Russe
I have issued a full refund to the customers account. This will appear on her method of payment within 3-5 business days.[redacted]Charlotte Russe
Hello [redacted], We have received your Revdex.com complaint. After looking into your order [redacted] we see that you were not refunded for the Refuge Leggings missing from your order. We have processed a return for this item. Please allow 2-3 days for the credit of $11.99 to...
appear on your account. We sincerely apologize for the delay in receiving your credit. For the inconvenience, we would like to offer you the below coupon code for 20% off a future online order. 20% off [redacted] Additionally, if you are able to find another pair of jeans to replace the missing pair, we would like to honor the 50% off promotion you received with the above order. For support replacing an order, please contact a representative at 888-211-7271. We have notated your account to make sure anyone you speak with will be able to help you with this. Thank you,
[redacted]
Charlotte Russe Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello [redacted], We have received your Revdex.com complaint regarding orders [redacted] and [redacted]. After reviewing your account, there was a pending authorization for $54.76 placed on your account 12/06, when you placed your order. Due to two items being out of stock, the pending authorization...
was reversed on 12/07 and you were only charged $22.81 for the three item shipped to you from order [redacted]. While there was also a pending authorization for your second order [redacted], your account was not charged due to the item being out of stock. The pending authorization was also reversed on 12/07. We do apologize, but this Drawstring Anorak Jacket is still showing as being out of stock (item number: [redacted]). I do see a couple other Anorak Jacket styles still available in size small. To help you find a replacement for the cancelled items, I would like to offer you a 20% off and free 2-day shipping code good for any future online order. To have you order delivered by 12/24, you will need to place your order by Tuesday, 12/20 by 9pm EST. 20% off[redacted] Free 2-Day Shipping[redacted]
If you would like support replacing an order, please contact a representative at 888-211-7271. Thank you, [redacted] Charlotte Russe Customer Support
Hi [redacted], We have received your complaint. After reviewing your order history, I was able to uncover the below details for you: Order [redacted] (10/19) We apologize for the inconvenience, it appears this order was cancelled due to a system error.As a courtesy, we would like to...
provide you a 20% off coupon code for a future order. See below.[redacted] Order [redacted] (10/24) We show that all 19 items were shipped to you.Our records show the order was delivered Tuesday, 11/02.Can you please email a copy of your packing slip to [email protected]?If you did not receive 9 items from your order, we do need you to send the police report to [email protected] include your order number, the missing style #s in the body of your email and “Police Report” in the Subject line.Once received, we will complete our investigation and resolve this issue for you. Order [redacted] (11/02) We show that 2 items were cancelled in your order (Peep Toe Lace-up Thigh-High Boots-302185754, Caged-Back Crop Top-302091389)Your gift card was charged $175.97 for the 11 items shipped to you (tracking#: [redacted])Our records show 11 items were shipped and delivered Tuesday, 11/08.Can you please email a copy of your packing slip to [email protected]?If you did not receive 9 items from your order, we do need you to send the police report to [email protected] include your order number, the missing style #s in the body of your email and “Police Report” in the Subject line.Once received, we will complete our investigation and resolve this issue for you. Thank you, [redacted] [redacted] | CORPORATE CUSTOMER RELATIONS
Hi [redacted],We apologize for the delay in resolving this issue.Thank you for providing the gift card number used for order [redacted]. While the tracking ([redacted]) shows the package was delivered on 08/06/16, we are not requiring a police report. After...
making several attempts to contact you over the phone and by email, we have concluded our research. We will refund your gift card ([redacted]) in full for $383.65. Please allow 2-3 days for the credit to appear on your gift card.Also, we would like to offer you two 20% off coupon codes. Please see below.[redacted]These coupons cannot be combined in the same order, but we hope this helps you to find some replacement items for the missing order.Thank you,[redacted]Charlotte Russe Customer Support
Hello [redacted],We have received your complaint regarding order [redacted]. We have decided to waive the police report requested to investigate the items missing items.We have credited your account in the amount of $56.98 for the four items. Please allow 2-3 business days to see the...
credit on your account.We apologize for any inconvenience and hope you enjoy the items in your order.Thank you,[redacted]
Charlotte Russe Customer Support
The customer in question was issued a refund in full for the returned item on 11/3/14. The refund will reflect the credit card used to make her original transaction. We have closed this case.
Revdex.com:
I am still receiving the texts at [redacted]. Someone from Charlotte Russe contacted me and told me it could take a week or two for the texts to stop. When I told her it had been well over a month and that they still hadn't stopped she said she would look into it and get back to me in 24 to 48 hours. That was Tuesday 10:22am - it is Thursday 10:20am and I have not heard back from her.
[redacted]
Hello [redacted], We have received your feedback regarding your Revdex.com complaint for order [redacted]. After reviewing our site, there are some alternate options in the Wide Width Laced Knee High Boot that was cancelled. These options are all currently 30% off. You can also use the 20% off code we provided you earlier to get an even better deal. To ensure you get a boot comparable to the pair that was out of stock more quickly, we are providing you a 2-day shipping code. [redacted] If you would like support replacing your order, please contact customer service at 888-211-7271. Thank you, [redacted] Charlotte Russe Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[The transaction was not voided and I still have yet to receive a refund for the overpayment.]
Regards,
[redacted]
Hello-We have not received a response from this customer after attempting reach her at the number listed on this complaint. In summary, there was no order located in our system and the amount she is seeing on [redacted] is a pending authorization that will fall off. We are unable to manually...
reverse this authorization, customer will need to contact [redacted] to request a reversal of the pending authorization. Also, customer may replace order at any time by entering a new order via our website. We are more than happy to offer free ship and an additional 20% off for this issue and will do so if we hear back from this customer. Our development team is investigating if this so we may resolve asap. We thank Priscilla for her feedback.Thank you,[redacted]
Hello [redacted], We apologize for the delay processing your order [redacted].Unfortunately, due to the popularity of our holiday promotions we are experiencing longer than usual order processing time After reviewing your complaint we see that the order has been cancelled. For any...
inconvenience this has caused, we would like to offer you a 20% off code, good for a future online order. [redacted] If you have any additional questions or concerns regarding this matter or would like support replacing your order, please contact customer service at 888-211-7271. Thank you,
[redacted] Charlotte Russe Customer Support
Hi [redacted],We have credited you back in full for order [redacted] in the amount of $110.15. Please allow 2-3 business days to see the amount post to your account.Thank you,[redacted]Charlotte Russe Customer Support
Thank you for the information. We greatly apologize for the experience Ms. [redacted] encountered and would be more than happy to assist her with a refund for the $23.99 price difference.
We have attempted to reach out to Ms. [redacted] via email on 3/6/15 and again today on 3/18/15. We have also...
attempted to reach out to Ms. [redacted] several times via the phone number provided, however it immediately goes straight to a busy signal each time we have attempted to reach her by phone.
We will just need to confirm the store location the shoes were purchased at and her home mailing address. Once this information has been confirmed, we will submit a check request to reimburse Ms. [redacted] for the $23.99 difference in price.
Again, we apologize for the experience Ms. [redacted] had in our store and look forward to her response.