The customer called and advised us she had 3 charges on her credit card. We advised her we will need additional bank information so we can fax the bank a letter. We have never been provided the information we need and the customer h as not calld us back. We can only assume her account has been...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The issue has been resolved between the company and myself. I appreciate the action they have taken with removing the item off the shelves as well as issuing a gift card.
Regards,
[redacted]
Hello - We are deeply sorry for the inconvenience [redacted] has experienced with her orders. As requested a credit of $147.96 has been issued back her [redacted] account. The price match that she was originally promised should have be honored but subsequent agents....
Hello [redacted],After checking the tracking information, your package shows as delivered on 11/03. We have emailed you separately to provide options for returning the order.Thank you,Charlotte Russe Customer Support
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.however, I am still disappointed in the lack of communication from this company and their customer support. I will not be shopping here again.
Regards,
[redacted]
Thank you for bringing this to our attention. Our store manager has tried to contact Ms. [redacted] twice via email and once via phone, however they have been unable to connect. A $50 gift card is being issued for Ms. [redacted] and will be mailed this week to the address provided.
Hi [redacted],We are closing the Revdex.com case regarding your order ([redacted]) after crediting your account in full on Friday, 11/04.Thank you,Charlotte Russe Customer Support
Hello [redacted], We are following up with you regarding your Revdex.com case. Based on the details you have provided, any additional authorization you had seen on your account for the voided transaction should have fallen off. Please let us know if this issue was not fully resolved....
To best assist you in researching this matter further, we ask that you please email [email protected] with the following information from your store visit on 7/7/2017: Store location: 50 Holyoke St. Holyoke, MA Transaction number (for the successful transaction): Register Number: [redacted] We do apologize for any inconvenience this issue may have caused. Thank you, [redacted] Charlotte Russe Customer Support
Charlotte Russe takes all customer complaints very seriously, and appreciate you bringing this to our attention. Upon receiving this complaint, we promptly reached out to the local Dallas District Manager to alert them of this issue. The Store Manager emailed the Customer apologizing the...
for incident and the District Manager left a voicemail for the Customer as well to follow up and apologize. The Store Manager has also scheduled an additional service training meeting with the entire management team and staff at the Stonebriar location. We would like to invite the Customer to come back and shop in our stores again and would like to provide them with a gift card to do so. We will just need the Customer to please call or email the District Manager, [redacted], so that we may verify her information. [redacted] can be reached at 858-263-8611 or [redacted].[redacted]@charlotterusse.com.
Hello-This customers order was delivered but not receivedIt is our policy to request a police report be filed since this is considered to be a stolen pkgPolice report [redacted] for order [redacted] was received Nov and full credit was issued Nov We have checked in with this customer and
she stated the issue has now been resolvedCustomer was also granted a price match as a courtesy on her replacement order.This is the first time seeing this Revdex.com caseThank you.[redacted] |
c h a r l o t t e r u s s e | e-Commerce
Florida Street,
3rd Floor | San Francisco, CA | P
think GREEN - do not
print this email unless necessary
Thank you for bringing this to our attention. We greatly apologize for the issues you are experiencing with 2 items fading in color. We have processed a gift card in the amount of $20 and are mailing it to the address included in the Revdex.com case file.
Thank you for bringing this to our attention. We have reached out to the customer and have refunded her disputed amount and compensated her for the inconvenience.
Hi [redacted],We have received your complaint. After reviewing your account, it appears there was an error processing you credit for order [redacted].I have processed a credit of $51.69 for the three items from your order that you did not receive (SKU [redacted], [redacted], [redacted]).Please allow...
3-5 days for PayPal to credit your account.We apologize, for any inconvenience. Thank you, [redacted] Charlotte Russe Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have gone back to my bank to verify the double charge and they are more than happy to send the records showing the double charge to the company. I was double charged, and still have not been refunded.
Regards,
[redacted]
Thank you for bringing this to our attention. Our district manager [redacted] has been in contact with Ms. [redacted] and is assisting with her refund. A $50 gift card is also being issued for Ms. [redacted] and will be mailed to the address provided.
Thank you for bringing this case to our attention. Upon receipt of this complaint, our local District Manager reached out to Ms. [redacted] to discuss the incident. Following Ms. [redacted] emails, the District Manager followed back up with the Store to address what had happened and to provide...
additional training. We will also be mailing Ms. [redacted] a couple of coupons to the address provided on this complaint to invite her to come back and shop with us.
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Refund was issuedfor $10.63...Cust needs to allow up to 10 business days to see on her account.Charlotte RusseCustomer Service
The customer called and advised us she had 3 charges on her credit card. We advised her we will need additional bank information so we can fax the bank a letter. We have never been provided the information we need and the customer h as not calld us back. We can only assume her account has been...
cleared up.
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The issue has been resolved between the company and myself. I appreciate the action they have taken with removing the item off the shelves as well as issuing a gift card.
Regards,
[redacted]
Hello - We are deeply sorry for the inconvenience [redacted] has experienced with her orders. As requested a credit of $147.96 has been issued back her [redacted] account. The price match that she was originally promised should have be honored but subsequent agents....
We appreciate her business.Regards,[redacted]
Hello [redacted],After checking the tracking information, your package shows as delivered on 11/03. We have emailed you separately to provide options for returning the order.Thank you,Charlotte Russe Customer Support
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.however, I am still disappointed in the lack of communication from this company and their customer support. I will not be shopping here again.
Regards,
[redacted]
Thank you for bringing this to our attention. Our store manager has tried to contact Ms. [redacted] twice via email and once via phone, however they have been unable to connect. A $50 gift card is being issued for Ms. [redacted] and will be mailed this week to the address provided.
Hi [redacted],We are closing the Revdex.com case regarding your order ([redacted]) after crediting your account in full on Friday, 11/04.Thank you,Charlotte Russe Customer Support
Hello [redacted], We are following up with you regarding your Revdex.com case. Based on the details you have provided, any additional authorization you had seen on your account for the voided transaction should have fallen off. Please let us know if this issue was not fully resolved....
To best assist you in researching this matter further, we ask that you please email [email protected] with the following information from your store visit on 7/7/2017: Store location: 50 Holyoke St. Holyoke, MA Transaction number (for the successful transaction): Register Number: [redacted] We do apologize for any inconvenience this issue may have caused. Thank you, [redacted] Charlotte Russe Customer Support
Charlotte Russe takes all customer complaints very seriously, and appreciate you bringing this to our attention. Upon receiving this complaint, we promptly reached out to the local Dallas District Manager to alert them of this issue. The Store Manager emailed the Customer apologizing the...
for incident and the District Manager left a voicemail for the Customer as well to follow up and apologize. The Store Manager has also scheduled an additional service training meeting with the entire management team and staff at the Stonebriar location. We would like to invite the Customer to come back and shop in our stores again and would like to provide them with a gift card to do so. We will just need the Customer to please call or email the District Manager, [redacted], so that we may verify her information. [redacted] can be reached at 858-263-8611 or [redacted].[redacted]@charlotterusse.com.
Hello-This customers order was delivered but not receivedIt is our policy to request a police report be filed since this is considered to be a stolen pkgPolice report [redacted] for order [redacted] was received Nov and full credit was issued Nov We have checked in with this customer and
she stated the issue has now been resolvedCustomer was also granted a price match as a courtesy on her replacement order.This is the first time seeing this Revdex.com caseThank you.[redacted] |
c h a r l o t t e r u s s e | e-Commerce
Florida Street,
3rd Floor | San Francisco, CA | P
think GREEN - do not
print this email unless necessary
Thank you for bringing this to our attention. We greatly apologize for the issues you are experiencing with 2 items fading in color. We have processed a gift card in the amount of $20 and are mailing it to the address included in the Revdex.com case file.
Thank you for bringing this to our attention. We have reached out to the customer and have refunded her disputed amount and compensated her for the inconvenience.
Hi [redacted],We have received your complaint. After reviewing your account, it appears there was an error processing you credit for order [redacted].I have processed a credit of $51.69 for the three items from your order that you did not receive (SKU [redacted], [redacted], [redacted]).Please allow...
3-5 days for PayPal to credit your account.We apologize, for any inconvenience. Thank you, [redacted] Charlotte Russe Customer Support
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have gone back to my bank to verify the double charge and they are more than happy to send the records showing the double charge to the company. I was double charged, and still have not been refunded.
Regards,
[redacted]
Thank you for bringing this to our attention. Our district manager [redacted] has been in contact with Ms. [redacted] and is assisting with her refund. A $50 gift card is also being issued for Ms. [redacted] and will be mailed to the address provided.
Thank you for bringing this case to our attention. Upon receipt of this complaint, our local District Manager reached out to Ms. [redacted] to discuss the incident. Following Ms. [redacted] emails, the District Manager followed back up with the Store to address what had happened and to provide...
additional training. We will also be mailing Ms. [redacted] a couple of coupons to the address provided on this complaint to invite her to come back and shop with us.
I notified the bank thru a faxed letter to the bank releasing the pendig authorizations on 12/22/14[redacted]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]