Charter Spectrum

Complaint: [redacted]
I am rejecting this response because:
On 03/19/2018 I spoke with [redacted] ([redacted]). I said that even though it is totally their fault, they cannot do anything about it, and they cannot put my account on hold and I have to pay full price. I asked him why I should pay for something THEY DID WRONG and he said that he was very sorry, but there is nothing he can fix. This is outrageous, somebody has to be punished for all this nuisance. This company is shamelessly cheating its customers.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have tried to contact them back several times now and have not got a answer also have I have gotten a written letter. July 19, 2017 tried contacting them two times and left a message. 
Sincerely,
[redacted]

May 8, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service and billing concern.    Charter’s records reflect that a service visit was performed on April 30, 2017 at the Mr. [redacted]’s service address. Mr. [redacted]’s service was determined to be working properly, and no service issues were found.   On January 25, 2017, Mr. [redacted]’s billing statement advised that a rate increase would reflect on his next billing statement. The billing statement on February 25, 2017, reflects Mr. [redacted]’s new rate, as previously announced. Mr. [redacted] currently has the best rate available for his subscribed services; no changes were made to his account.   A Charter representative contacted Mr. [redacted] on April 30, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.     Regards,   [redacted] Director – Corporate Escalations Charter Communications

August 24, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] B [redacted] involving a refund request concern.    Charter records reflect that the original refund check was voided and another check was expedited to Ms. [redacted]’s address on August 23, 2017.   A Charter representative spoke with Ms. [redacted] on August 23, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

August 21, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] E [redacted] involving a service concern.    Currently within Charter, the appropriate departments are continuing to work in collaboration to investigate Mr. [redacted]’s reported concern.  At this time Charter will continue to stay in contact with Mr. [redacted] while working to reach a resolution.      Regards,   Corporate Escalations Charter Communications

July 17, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter’s records reflect that on July 11, 2017 Mr. [redacted]’s concerns were forwarded to the appropriate team for review. Charter continues to investigate Mr. [redacted] concerns and will provide an update once a resolution has been obtained.     Regards,   [redacted] Director – Corporate Escalations Charter Communications

July 16, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records reflect that on July 6, 2017 the equipment was removed. The unreturned equipment charge has been credited leaving the account at a zero balance.   A Charter representative contacted Mr. [redacted] on July 6, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

July 3, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter’s records reflect that a system error prevented the Contract Buyout check to be processed and sent in a timely manner to Ms. [redacted]. On June 29, 2017, Charter mailed the check to Ms. [redacted]. Ms. [redacted] is aware to allow seven to fourteen days for delivery.   A Charter representative contacted Ms. [redacted] on June 29, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

October 26, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted].    Charter is continuing to review Mr. [redacted]’s issue.  Charter will continue to be available to Mr. [redacted] should he have any questions. Charter’s direct contact information has been provided for future reference.    Regards,    Corporate Escalations Charter Communications Tell us why here...

June 16, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter’s records reflect that on June 14, 2017, Mr. [redacted] concerns were forwarded to the proper team for review.  It was determined Mr. [redacted]’s account would not be credited back to November 2016.    A Charter representative contacted Mr. [redacted] on June 14, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

Final Consumer Response /* (2000, 7, 2016/01/05) */
Couldn't wait solved the problem.

December 22, 2016   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted] SYFU...

         Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    In his complaint, Mr. [redacted] alleges that the installing technician damaged his entertainment center while trying to complete the installation of his Spectrum service. Mr. [redacted] requests that his entertainment center is replaced or repaired immediately.   Charter records reflect on December 20, 2016, Mr. [redacted] was contacted by a Charter representative regarding the damaged entertainment center. Mr. [redacted] confirmed that he has been contacted by Charter’s service partner, [redacted], and is scheduled to have his entertainment center repaired on December 28, 2016.   A Charter representative contacted Mr. [redacted] on December 20, 2016 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.     Regards,   [redacted] Director – Corporate Escalations

July 17, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Mr. [redacted]’s  Internet service plan has been upgraded and Mr. [redacted] will receive a credit each month until July 2018. Charter apologizes for any inconvenience.     A Charter representative contacted Mr. [redacted]  on July 7, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

When I spoke to the agent from charter/Spectrum. It left much to be desired. I was told they upgrade internet speeds and do many other upgrades. I wanted to know why if I did not need the upgrades, the individual must also pay for them. Of couse we have no opportunity for competiton. His answer was I should try [redacted]. because I lice in a condo and our bylaws do no allow dishes. His answer was "It's your problem...move." Our area has no competiton. So Charter has us at their mercy. Therefore, my complaint #[redacted] is useless. . Although, I have only basic TV and basic internet, I feel a bill of $123.95 each month is exorbitant. Amen.

February 24, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] ...

                                        ...⇄ St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] B. [redacted] involving a billing concern.    Charter records reflect that on February 17, 2017 Charter placed Mr. [redacted] on a promotional discount.   A Charter representative contacted Mr. [redacted] on February 17, 2017 and discussed the above information. Charter’s direct contact information was provided to Mr. [redacted] for future reference.   [redacted] Director – Corporate Escalations

July 5, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service concern.    Charter records indicate that on June 24, 2017, a member of Charter’s Technical Team visited Ms. [redacted] residence to address the reported service issue. Charter’s Technician completed the necessary work to ensure service issue is resolved. Charter offered Ms. [redacted] one month of service credit and Ms. [redacted] was informed about the limitations that exist within her wireless network .     A Charter representative spoke with Ms. [redacted] on June 24, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

Complaint: [redacted]
I am rejecting this response because:I was not given proper proof that I agreed to anything they said. It is their word against mine. They state there is a recording of my agreement to them to pull the money from my account but won't show it to me to prove me wrong. The burden of proof belongs to them. They need to prove to me & you that I made this agreement. Them telling me that I said is not good enough.  I am am not satisfied with the outcome & I want them to give me a refund. 
Sincerely,
[redacted]

May 9, 2016                                      ...⇄ ...

                Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org RE:  MO Revdex.com [redacted] Dear Dispute Resolution: This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] A [redacted] involving a billing concern.  In his complaint, Mr. [redacted] states he disconnected Charter’s TV service on April 7, 2016, but he continues to be billed for Charter’s TV service. Charter’s records reflect on April 7, 2016, Mr. [redacted] visited Charter’s local office to disconnect Charter’s TV service and return all equipment. Due to an order entry error, Mr. [redacted] continued to be billed for Charter’s TV service after the request to disconnect. On May 5, 2016, Charter issued Mr. [redacted] an account adjustment for the billing errors that occurred. Charter provided coaching to the representative who failed to disconnect Charter’s TV service as requested by Mr. [redacted]. A Charter representative contacted Mr. [redacted] on May 6, 2016, and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference. Regards, [redacted] Director – Corporate Escalations Charter Communications [redacted] (facsimile)

Dear Dispute Resolution:This letter is in response to your correspondence regarding the complaint submitted by [redacted] involving a solicitation concern.  In the complaint, Mr. [redacted] states that he has been receiving unwanted phone calls from Charter and third parties.  Given...

the nature of this complaint, Charter has tried to reached out Mr. [redacted] to discuss this matter via phone with no success, but has added Mr. [redacted]’s number to Charter’s internal Do Not Call list, so that he is not contacted by Charter in the future. Please note that it may take up to 30 days for internal no-call requests to be processed.  During this time, Mr. [redacted] may continue to receive service calls from Charter related to his account.  In addition to maintaining an internal no-call list, Charter also maintains written procedures and training to comply with the various federal and state telemarketing laws.  As part of this process, Charter utilizes Possible Now’s “DNC Solution” to ensure that all internal and external telemarketers scrub their call lists against the same master Charter no-call list, as well as applicable state and federal no-call lists. Charter also suggests that Mr. [redacted] register his telephone number on the National Do Not Call Registry, which will prevent Mr. [redacted] from receiving marketing calls that originate outside of Charter.  The website to register phone numbers on the National Do Not Call Registry can be found at www.donotcall.gov.  Please note that Charter customers who place themselves on the national Do Not Call Registry are not automatically placed on Charter’s internal no-call list, and may still receive calls from Charter under the “existing business relationship” exemption until they specifically request to be placed on Charter’s internal no-call list.  This could take up to 30 days to complete the removal since some marketing is completed in advance.  A Charter representative attempted to contact Mr. [redacted] on April 15, April 20, April 21, and April 22, 2016, using the contact telephone number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Mr. [redacted].  On April 22, 2016, Charter mailed Mr. [redacted] a letter with Charter’s direct contact information.  It is Charter’s recommendation that Mr. [redacted] contacts Charter in the event further assistance is needed. Regards,[redacted]Director – Corporate EscalationsCharter Communications[redacted] (facsimile)

September 5, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a service concern.    Charter records reflect that on September 3, 2017, the necessary work was completed to bury the cable as requested. Mr. Ink was informed that he has the best rate for the services to which he subscribes.         A Charter representative spoke with Mr. [redacted] on September 5, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications