Charter Spectrum

July 12, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter was unable to address Ms. [redacted]’s concerns without speaking to her for additional information.    A Charter representative attempted to contact  Ms. [redacted] on July 6, July 7, July 8,  July 11, and July 12, 2017 using the contact telephone number and e-mail address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Ms. [redacted].  On July 12, 2017, Charter mailed Ms. [redacted] a letter with Charter’s direct contact information.  It is Charter’s recommendation that Ms. [redacted] contacts Charter directly to expedite a resolution.   Regards,   [redacted] Director – Corporate Escalations Charter Communications Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

June 1, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com 1[redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] G. [redacted] involving a billing concern.    Charter records reflect that Ms. [redacted] was originally quoted the correct rate for the package she requested.  Due to equipment issues, both previous work orders were cancelled.  Ms. [redacted] has cancelled services with Charter.   A Charter representative contacted Ms. [redacted] on May 24, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.     Regards,   [redacted] Director – Corporate Escalations Charter Communications

August 4, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted]
[redacted] 314-584-6721 314-645-2666 (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records indicate on July 31, 2017, a Charter representative removed the equipment from Mr. [redacted]’s account.   A Charter representative contacted Mr. [redacted] on July 31, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications Tell us why here...

May 29, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service concern.    Charter’s records reflect that on May 23, 2017, Ms. [redacted]’s concerns were forwarded to the appropriate internal team for review. As of May 29, 2017, Charter continues to work with Ms. [redacted] in order to resolve her service concerns. Charter will provide an update once a resolution has been obtained.   Regards,   [redacted] Director – Corporate Escalations Charter Communications Tell us why here...

Complaint: [redacted]
I am rejecting this response because:I was told my bill would be reduced to 40$ a month I would have never agreed to increase my bill for a service that does not work properly I want to reduce my old bill not add more wasted money 
Sincerely,
[redacted]

March 16, 2018   [redacted]
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[redacted] RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter’s records indicate that on March 15, 2018, a Charter representative spoke with Ms. [redacted] regarding her concerns. The representative advised Ms. [redacted] that her request to disconnect her services was honored and the account was backdated to the initial disconnect request date of March 5, 2108.  Ms. [redacted] was advised that the account has a credit balance and a refund will be sent to her for the remaining credit balance amount.   A Charter representative contacted Ms. [redacted] on March 15, 2018 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards, Corporate Escalations Charter Communications

June 15, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis RE:  MO Revdex.com [redacted]...

                Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records reflect that all equipment was removed from Mr. [redacted] account on May 18, 2017  however, an error prompted Charter's Collections Team to place collection calls for unreturned equipment. On June 9, 2017, the needed adjustments were made and the Collections Team was notified to stop collection calls. Mr. [redacted] was advised via email that it could take 24-48 hours for Charter's system to update and for Collection calls to cease.   A Charter representative spoke with Mr. [redacted] via email on June 15, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted]  for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

June 21, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted] [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.    Charter records indicate that on June 20, 2017, a Charter representative spoke with Mr. [redacted] and apologized for the order processing error.  As a result, the work order has been cancelled and Charter applied 1 month of service credit to Mr. [redacted]’s Charter account.  Charter apologized for the inconvenience.     A Charter representative contacted Mr. [redacted] on June 20, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Mr. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

Complaint: [redacted]
I am rejecting this response because: My bill is still  higher than they promised when signing on beside they fixed some of the glitches and I am really appreciating the role of the business bureau in that matter which took more than 18 months. when I spoke to the supervisor he mentioned somebody will be calling about the bill the never happened, thanks
Sincerely,
[redacted]

March 21, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted]...

                                        ...⇄ St. Louis, MO  63143 [redacted] (facsimile) stlouis.Revdex.com.org   RE:  MO Revdex.com [redacted]   Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Mr. [redacted] involving a billing concern.   Charter’s records reflect that the monthly increase on the Internet service was a result of the annual rate increase and not a penalty for downgrading services.  In the interest of customer loyalty Charter applied a promotional offer that provides a discount off the standard rate for Internet service.    A Charter representative contacted Mr. [redacted] on March 18, 2017 and discussed the above information.  Charter’s direct contact information was provided to Mr. [redacted] for future reference.  
[redacted] Director – Corporate Escalations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Please be advised Spectrum was unable to lower any costs and advised that the pricing I currently have with Time Warner would cost less and include more viewing channels than what was offered thru Spectrum.  That is why no changes were made.  Considering their response I have no option other than accept their response.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Sunday 5/21 around 6pm a service truck pulled up in the driveway. The tech never came to the door. I sat inside to see what he was doing. Tech got out of van and was on his cell phone in one hand and was playing with one of those kids fidget spinner toys with the other hand. He walked to the other...

side of house where cable line is. He stood there for a minutes looking at it  then went back to his van. He sat there for a minute and backed out of driveway. He pulled in front of post across street where cable line is hooked up too. At same time my daughters friends mom pulled into driveway to drop my daughter off. The tech got out of his van and approached my daughters friends mom. He did not ask if she was owner of house or anything. He just told her " I raised the cable as far as I could", then turned around got into his van and left. Well clearly he did not do anything because I was inside the house and was watching him the whole time. After he left I went outside. Stood on top of my air conditioner and was able to pull 3 feet of the cable, raising it up. I pulled it through the attached picture. Unfortunately the original installer did not secure this well and I am not sure how long this will hold up. This is not a good way to start out with me being a new customer. I was considering getting cable tv too but I do not want spectrum inside m house running cables after this. At this point because of the way I was talked to and lied to, I would like the $35 install fee to be credited or removed from first bill as a resolution.

September 14, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] N [redacted] involving a service concern.    Charter’s records reflect that a service visit was performed to investigate Ms. [redacted]’s concern. Charter was able to identify the issue, and correct it. A credit was applied to Ms. [redacted]’s account for her service interruption.   A Charter representative contacted Ms. [redacted] on September 7, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   Corporate Escalations Charter Communications

June 9, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution 211 N. Broadway Ste. 2060 St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted]...

                 Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a billing concern.    On June 2, 2017, Ms. [redacted] informed the representative that she will pick up the new equipment needed. Charter has back dated Ms. [redacted]’ account to her initial requested date of disconnection for TV services which is April 18, 2017. Additional coaching was provided to the representative that failed to inform Ms. [redacted] of the equipment upgrade needed for her new package.   A Charter representative contacted Ms. [redacted] on June 2, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

May 5, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution [redacted] St. Louis, MO 63102 [redacted] phone [redacted] fax www.Revdex.com.org/stlouis   RE:  MO Revdex.com [redacted] SPERO       Dear Dispute...

Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a website concern.    Charter’s records reflect that on April 26, 2017 a Charter representative spoke with Ms. [redacted] regarding her concern. Ms. [redacted] was advised that Charter has been investigating the cause of this issue. The representative advised Ms. [redacted] that Charter will provide notification once this issue has been corrected.   A Charter representative contacted Ms. [redacted] on April 26, 2017 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations Charter Communications

April 10, 2017   Revdex.com Serving Eastern Missouri and Southern Illinois Attn: Dispute Resolution                   Dear Dispute Resolution:   This letter is in response to your correspondence...

regarding the complaint submitted by Ms. [redacted] involving a billing concern.    Charter’s records reflect that on January 25, 2017, Ms. [redacted] acquired service with Charter. On April 5, 2017, Charter confirmed that Ms. [redacted] was not billed an ETF from her prior provider; therefore, no contract buyout reimbursement would be issued to her account.   A Charter representative contacted Ms. [redacted] on April 5, 2017, and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards,   [redacted] Director – Corporate Escalations

March 20, 2018   [redacted]
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[redacted]   RE:  MO Revdex.com [redacted]...

                  Dear Dispute Resolution:   This letter is in response to your correspondence regarding the complaint submitted by Ms. [redacted] involving a service concern.    Charter records indicates the customer was experiencing service issues due to elevated noise issues. The source of the issue has since been found and corrected. A credit for service issues has been applied to Ms. [redacted]’s account.   A Charter representative contacted Ms. [redacted] on March 15, 2018 and discussed the above information. The representative provided Charter’s direct contact information to Ms. [redacted] for future reference.   Regards, Corporate Escalations Charter Communications

Complaint: [redacted]
I am rejecting this response because: I was told by [redacted] that the information pricing, speeds, fees were incorrect that were quoted to me by previous representatives. However as the service provider was unable to do anything about the $200 activation fee I told her I would have to choose the slower plan. I was told I was going to get a call back that same evening about setting up service at my address however I never did receive a call back. The number I was provided to call back at with the extension is now no longer valid.
Sincerely,
[redacted]