The General Manager of our dealership called the customer to explain the following however had to leave a voice mailHe pulled the deal jacket containing all of the documents involved with the purchase of the customers carThe paperwork contains 2-traded vehicles and lists both pay offs for both
traded vehiclesIronically the customer was here on July 22nd for a service appointment and we advised her prior to leaving that the General Sales Manager (who had her deal jacket on his desk) wanted to meet with her,( to go over the paper work and explain it to her in person) she declined meeting with him and left, therefore the General Manager tried to reach her via telephone beings she declined meeting in person
The General Manager of *** ** *** *** has been in touch with *** *** Since the filing of this complaint the customer has been to *** ** *** *** and the deal unwound, which relieves the customer of any responsibility for the vehicle in question
On 3/3/at 12:pm the General Sales Manager of Kia of Cherry Hill attempted to assist Eleanor *** with her complaintHe was told to never call again and she hung up on him before he could even present her with the resolutionPlease close this caseWe attempted to work with the customer
and will no longer be making any future attempts
The General Manager of *** ** *** ***, *** ***, has been in touch with Mr***Apparently there was a hold up in our accounting office which delayed the processing of the finalization of some documentsMr*** sent the customer $for his inconvenience and also told the
customer when his oil change is due to bring vehicle in and see Mr*** personally and he will be happy to cover his oil change free of charge.Mr*** assured me that when he spoke to Mr*** he seemed very happy with his resolution
[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me ( i.eI got my original car back)However I am completely dissatisfied and alarmed at the practices of this companyCompletely unprofessional. They kept both my vehicles while in dispute over a tire, offered me NO shuttle NO courtesy vehicle, NO rental carFinally after fighting for days to get a damaged tire replaced I had the tries inspected by an outside company and was told that the tires they gave me didn't even match specs!*** do not have spare tires therefore all tires must be run flat tiresThis dealership replaced with non-runflat tiresthis is very dangerous and could cause someone serious harm if in an accidentManagement/financing team at this location is horribly dishonest and feels no need to engage in any type of customer service In fact, I was told by one member of the management team that he "didnt care" They quoted me payments ranging from $700 month to $thereby showing that they are escalating interest rates to get more $$$ from the buyerI know this isn't illegal but its certainly not in the best interest of the consumerJust because they undid the deal does not absolve them of responsibilityI feel for other consumers who may have gone through something similar ( which is apparent based on the *** ***) and got stuck with unforseen fees, costs, maintenance thats unexpected when purchasing a car, especially one from *** *** ( they sell *** and the ** *** for goodness sake) I hope that the Revdex.com will look into their practices as to prevent future consumers from having a similar experienceThe only saving grace at this place are the salesmen/women, office staff and service peopleMiddle sales management/financing team and up are completely untrustworthy, lacking people skills, lacking customer skills, and unknowledgeable about the cars they sellIf I could contact the owner I would!I read the response from the general manager and franklyits worthless
Regards,
*** ***
I had a member of our management team contact Ms***From what I understand he and Ms*** were able to meet in the middle as far as her payment was concerned and offered her a free oil change for her trouble
Complaint: ***
I am rejecting this response because:
Naturally, I did in fact receive further mailings through the *** which is still annoying, but I have come to terms with the fact that nothing can be done about thisBut then both yesterday and today I received phone calls from this company yet againThis time I apparently “won a free oil change’A person named John was the callerI was called from the phone number: *** at 7:pm on Monday Oct 2nd and then again today Oct 3rd at 1:33pmToday I answered the call and let John know about this ongoing issueJust as all the callers before him, he said he would do what he could to take me off the call list. What can be done about this issue? Should I file another complaint? or somehow continue the effort through this email exchange? Thanks in advance for your help.
Regards,
*** ***
No response from customer after several attemptsI have attempted to reach the customer on a few different occasions on both phone numbers provided by the customer on their complaintI left messages at both numbers, both voicemail and on 7/I spoke to a young lady asking to have the customer
contact meStill no response
I just received a call from the General Manager from Cherry Hill DodgeHe met with the Service Manager regarding *** *** *** complaintHe informed me that *** *** car is in the service department as we speak and assures me that repairing the issue that she is having with her vehicle is
and has always been very high on the priority listUnfortunately, the issue that she is having with her vehicle requires extensive diagnostics and she has been unable to leave the vehicle for enough time to complete the necessary diagnosticsThe vehicle has been with us now for at least a day and we are optimistic that we will be able to get to the bottom of the issue and return her vehicle back to her with the necessary repairs completed
Service Manager and General Manager of Cherry Hill Dodge are trying to get Chrysler involved as well as the dealership in GA that did the repair. Because the vehicle was not brought back to Cherry Hill Dodge after it failed it is not cut and dry with an easy resolution. The General Manager is...
attempting to get details from Chrysler as to why the repair was not covered while repair was being done in GA and trying to find out why the dealership in GA did not push the fact that the vehicle had just had a warranty covered repair done and why they were not authorizing the necessary repairs to get the customer back on the road. All things done outside of our dealership not involving our personnel. We are at the mercy of Chrysler and the other dealership
Now I that I have been made personally aware of the issue that [redacted] is having with being contacted after he made several request not to be contacted I have deleted his personal information from our Service and Sales Database. Any future mailings he may receive unfortunately I will not...
have control over. We do hire companies to do mailers and they use their own data base for customers they are targeting on our behalf.
I just spoke to [redacted], the General Manager from Cherry Hill Dodge. He advised me that a request was processed for full refund for [redacted] and [redacted] in our accounting office and a check in the full amount will be ready for pick up at our dealership today. I left a voicemail for...
Ms. [redacted] and sent her an email letting her know the check will be ready for pick up today...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I wish it was that simple. I have already been notifying each caller of the ongoing issue. I have stressed to each caller how inconvenient this issue has been. I have also let the caller know I have filed with the Revdex.com and I ask for their help in making the calls stop. The person named John that called most recently commented that this has happened with a number of other calls he has made as well. I'm not sure how often the call lists get printed but if this issue was last addressed two months ago, there may need to be a more efficient system for removing people from the list. Please understand how persistently aggressive this marketing is being perceived. This is not only ineffective marketing but it is actually a deterrent from return business as well as new business. I personally wouldn't ever return to the business as a result, and would deter anyone I know from becoming a new customer. Imagine the cascading effect beyond me in addition to the other customers having a similar experience.
Regards,
[redacted]
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are no longer willing to entertain any issues that [redacted] may have. He is not welcome at our dealership. [redacted] terminated his conversation with [redacted] after he advised him "he would take him behind the dealership" then proceeded to text [redacted]) We will not tolerate this kind of behavior and in this day and age the way people act irrationally and violently will not subject our employees to someone such as [redacted] threatening physical harm because he is not getting the result he would like. There is nothing further to be done in this matter!!!!
The Service Manager at Cherry Hill Dodge Spoke to customer today and is offering to pay a portion of her rental bill. The customer seemed receptive to this resolution.
Complaint: [redacted]
I am rejecting this response because: As I read this letter.. I have no value to your company and you've shown that numerous times. I have had nothing but hell my whole experience. Sorry an oil change is like a laugh in the face, until next time. You said the part is in as 7/18. It's 7/19 still no call nothing. They made it seem when you get the part that's it.. Fixed but I'm guessing that's not the case. Hopefully I have my truck by Friday. This truck has cost me time and time again. Either with the dealership (you) or Chrysler promaster product. hoping after the law suit with Chrysler I will be done with anything distributed by this company. Any question when I'll receive my truck? I also wanted to know why they were asking me to pay 104 for a coolant flush(+800 for the module fan) I had 45 days before this issue when I had my radiator fixed. They said it might help well I don't know much about cars but that's like getting 2 oil changes (just an example) in 2 months and last I checked the booklet says every 44000 miles. So to add to my worries I've spent over 10000 on this vehicle service by you and sold buy you.
Regards,
[redacted]
The car deal Ms. [redacted] is referring to in 2013 was processed as joint credit. The mother was listed first simply because the rate for the loan was lower. As far as purchasing another vehicle I do sincerely apologize that no one got back to the customer. If she would like to look...
into purchasing another vehicle my recommendation would be to deal with a sales manager directly. Call Cherry Hill Dodge and ask to speak to or make an appointment with a Sales Manager. If it is remotely possible to get her into another vehicle and she is not out of equity on the vehicle she currently owns they may be able to assist her based on existing credit.
The General Manager of our dealership called the customer to explain the following however had to leave a voice mailHe pulled the deal jacket containing all of the documents involved with the purchase of the customers carThe paperwork contains 2-traded vehicles and lists both pay offs for both
traded vehiclesIronically the customer was here on July 22nd for a service appointment and we advised her prior to leaving that the General Sales Manager (who had her deal jacket on his desk) wanted to meet with her,( to go over the paper work and explain it to her in person) she declined meeting with him and left, therefore the General Manager tried to reach her via telephone beings she declined meeting in person
The General Manager of *** ** *** *** has been in touch with *** *** Since the filing of this complaint the customer has been to *** ** *** *** and the deal unwound, which relieves the customer of any responsibility for the vehicle in question
On 3/3/at 12:pm the General Sales Manager of Kia of Cherry Hill attempted to assist Eleanor *** with her complaintHe was told to never call again and she hung up on him before he could even present her with the resolutionPlease close this caseWe attempted to work with the customer
and will no longer be making any future attempts
The General Manager of *** ** *** ***, *** ***, has been in touch with Mr***Apparently there was a hold up in our accounting office which delayed the processing of the finalization of some documentsMr*** sent the customer $for his inconvenience and also told the
customer when his oil change is due to bring vehicle in and see Mr*** personally and he will be happy to cover his oil change free of charge.Mr*** assured me that when he spoke to Mr*** he seemed very happy with his resolution
[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me ( i.eI got my original car back)However I am completely dissatisfied and alarmed at the practices of this companyCompletely unprofessional. They kept both my vehicles while in dispute over a tire, offered me NO shuttle NO courtesy vehicle, NO rental carFinally after fighting for days to get a damaged tire replaced I had the tries inspected by an outside company and was told that the tires they gave me didn't even match specs!*** do not have spare tires therefore all tires must be run flat tiresThis dealership replaced with non-runflat tiresthis is very dangerous and could cause someone serious harm if in an accidentManagement/financing team at this location is horribly dishonest and feels no need to engage in any type of customer service In fact, I was told by one member of the management team that he "didnt care" They quoted me payments ranging from $700 month to $thereby showing that they are escalating interest rates to get more $$$ from the buyerI know this isn't illegal but its certainly not in the best interest of the consumerJust because they undid the deal does not absolve them of responsibilityI feel for other consumers who may have gone through something similar ( which is apparent based on the *** ***) and got stuck with unforseen fees, costs, maintenance thats unexpected when purchasing a car, especially one from *** *** ( they sell *** and the ** *** for goodness sake) I hope that the Revdex.com will look into their practices as to prevent future consumers from having a similar experienceThe only saving grace at this place are the salesmen/women, office staff and service peopleMiddle sales management/financing team and up are completely untrustworthy, lacking people skills, lacking customer skills, and unknowledgeable about the cars they sellIf I could contact the owner I would!I read the response from the general manager and franklyits worthless
Regards,
*** ***
I had a member of our management team contact Ms***From what I understand he and Ms*** were able to meet in the middle as far as her payment was concerned and offered her a free oil change for her trouble
Complaint: ***
I am rejecting this response because:
Naturally, I did in fact receive further mailings through the *** which is still annoying, but I have come to terms with the fact that nothing can be done about thisBut then both yesterday and today I received phone calls from this company yet againThis time I apparently “won a free oil change’A person named John was the callerI was called from the phone number: *** at 7:pm on Monday Oct 2nd and then again today Oct 3rd at 1:33pmToday I answered the call and let John know about this ongoing issueJust as all the callers before him, he said he would do what he could to take me off the call list. What can be done about this issue? Should I file another complaint? or somehow continue the effort through this email exchange? Thanks in advance for your help.
Regards,
*** ***
No response from customer after several attemptsI have attempted to reach the customer on a few different occasions on both phone numbers provided by the customer on their complaintI left messages at both numbers, both voicemail and on 7/I spoke to a young lady asking to have the customer
contact meStill no response
I just received a call from the General Manager from Cherry Hill DodgeHe met with the Service Manager regarding *** *** *** complaintHe informed me that *** *** car is in the service department as we speak and assures me that repairing the issue that she is having with her vehicle is
and has always been very high on the priority listUnfortunately, the issue that she is having with her vehicle requires extensive diagnostics and she has been unable to leave the vehicle for enough time to complete the necessary diagnosticsThe vehicle has been with us now for at least a day and we are optimistic that we will be able to get to the bottom of the issue and return her vehicle back to her with the necessary repairs completed
Service Manager and General Manager of Cherry Hill Dodge are trying to get Chrysler involved as well as the dealership in GA that did the repair. Because the vehicle was not brought back to Cherry Hill Dodge after it failed it is not cut and dry with an easy resolution. The General Manager is...
attempting to get details from Chrysler as to why the repair was not covered while repair was being done in GA and trying to find out why the dealership in GA did not push the fact that the vehicle had just had a warranty covered repair done and why they were not authorizing the necessary repairs to get the customer back on the road. All things done outside of our dealership not involving our personnel. We are at the mercy of Chrysler and the other dealership
Customer retained an attorney. We were unable to contact her directly for this reason. All monies have been returned to customer
Now I that I have been made personally aware of the issue that [redacted] is having with being contacted after he made several request not to be contacted I have deleted his personal information from our Service and Sales Database. Any future mailings he may receive unfortunately I will not...
have control over. We do hire companies to do mailers and they use their own data base for customers they are targeting on our behalf.
I just spoke to [redacted], the General Manager from Cherry Hill Dodge. He advised me that a request was processed for full refund for [redacted] and [redacted] in our accounting office and a check in the full amount will be ready for pick up at our dealership today. I left a voicemail for...
Ms. [redacted] and sent her an email letting her know the check will be ready for pick up today...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I wish it was that simple. I have already been notifying each caller of the ongoing issue. I have stressed to each caller how inconvenient this issue has been. I have also let the caller know I have filed with the Revdex.com and I ask for their help in making the calls stop. The person named John that called most recently commented that this has happened with a number of other calls he has made as well. I'm not sure how often the call lists get printed but if this issue was last addressed two months ago, there may need to be a more efficient system for removing people from the list. Please understand how persistently aggressive this marketing is being perceived. This is not only ineffective marketing but it is actually a deterrent from return business as well as new business. I personally wouldn't ever return to the business as a result, and would deter anyone I know from becoming a new customer. Imagine the cascading effect beyond me in addition to the other customers having a similar experience.
Regards,
[redacted]
[A default letter is provided...
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We are no longer willing to entertain any issues that [redacted] may have. He is not welcome at our dealership. [redacted] terminated his conversation with [redacted] after he advised him "he would take him behind the dealership" then proceeded to text [redacted]) We will not tolerate this kind of behavior and in this day and age the way people act irrationally and violently will not subject our employees to someone such as [redacted] threatening physical harm because he is not getting the result he would like. There is nothing further to be done in this matter!!!!
The Service Manager at Cherry Hill Dodge Spoke to customer today and is offering to pay a portion of her rental bill. The customer seemed receptive to this resolution.
Complaint: [redacted]
I am rejecting this response because: As I read this letter.. I have no value to your company and you've shown that numerous times. I have had nothing but hell my whole experience. Sorry an oil change is like a laugh in the face, until next time. You said the part is in as 7/18. It's 7/19 still no call nothing. They made it seem when you get the part that's it.. Fixed but I'm guessing that's not the case. Hopefully I have my truck by Friday. This truck has cost me time and time again. Either with the dealership (you) or Chrysler promaster product. hoping after the law suit with Chrysler I will be done with anything distributed by this company. Any question when I'll receive my truck? I also wanted to know why they were asking me to pay 104 for a coolant flush(+800 for the module fan) I had 45 days before this issue when I had my radiator fixed. They said it might help well I don't know much about cars but that's like getting 2 oil changes (just an example) in 2 months and last I checked the booklet says every 44000 miles. So to add to my worries I've spent over 10000 on this vehicle service by you and sold buy you.
Regards,
[redacted]
The car deal Ms. [redacted] is referring to in 2013 was processed as joint credit. The mother was listed first simply because the rate for the loan was lower. As far as purchasing another vehicle I do sincerely apologize that no one got back to the customer. If she would like to look...
into purchasing another vehicle my recommendation would be to deal with a sales manager directly. Call Cherry Hill Dodge and ask to speak to or make an appointment with a Sales Manager. If it is remotely possible to get her into another vehicle and she is not out of equity on the vehicle she currently owns they may be able to assist her based on existing credit.