I just spoke to [redacted] the General Manager at Cherry Hill Dodge Jeep Chrysler regarding this complaint. He was a little confused beings he spoke to the customer on August 4th and already agreed that [redacted] was entitled to the reimbursement that he was requesting. This complaint is dated a...
day after the General Manager spoke to him and they discussed his intentions. The customer has already picked up his check and the situation has been rectified.
Complaint: [redacted]
I am rejecting this response because:
The service manager from Cherry Hill did call me once on 1/26/2017. He informed me this had been "dropped in his lap" and he was contacting Dodge to see what could be done. He informed me that he would call me back, at this time he has not called me back and I still have not been told if anything will be done to address my complaint. At this time I do not consider one call from Cherry Hill Triplex saying they will look into the issue with the vehicle they sold me and performed the failed repair on, an adequate resolution to my issue. I have made several calls and a personal visit to Cherry Hill in the past about this issue, always being told I would get a call back and that did not happen. To me, an acceptable response from the business will be when my complaint is actually addressed and a resolution is agreed to by both parties.
Regards,
[redacted]
General Sales Manager advised me he spoke to the customer and asked him to return to the dealership tomorrow, January 26th. The deposit that was left for the vehicle was done on a credit card. We advised the customer we will need him to return with that credit card so we could credit it back the...
requested amount. The Registration he was requesting has also been located and will be returned to him tomorrow during his visit to the dealership.
General Manager of Fiat of Maple Shade, Bill [redacted] left a voice mail with the customer to discuss the complaint on 8/30/2016. He is awaiting call back from customer to discuss the complaint.
Complaint: [redacted]
I am rejecting this response because:They did offer a rental car, but not at their expense.That did ignore my repeated calls to the dealership.They did not call to say the repairs were finished.There is probably another lie or two that I have forgotten to respond to.Anyway, they will no longer have the chance to waste my time.I will find another place to service my truck.They have only proven the stereotype about the poor reputation that car dealers have.It seems to be well earned.
Regards,
[redacted]
Ms. [redacted] visited our dealership and dealt with our General Manager who attempted to assist her with her concerns with the Used 2011 Corolla she purchased from Cherry Hill Kia. The General Manager offered to assist Ms. [redacted] in trading her vehicle for a comparable vehicle. She declined his offer....
The General Manager then referred the customer to our service department and asked them to look over the vehicle and discuss Ms. [redacted]'s complaints with her existing vehicle. The brakes were checked and they have plenty of pad left and are in good condition. After completion of checking over the customers vehicle it was sent to our detail department where it was thoroughly vacuumed and checked for any unwanted debris that the customer was referring to in her complaint.
This case has been referred to Management. The Sales Manager of our [redacted] Store has been in touch with the customer and is working with her to resolve this issue.
The General Manager of our Dealership called and left a message for Ms. [redacted] on September 26th. He will need to speak to customer in order to discuss complaint.
Members of our Management Staff have been in touch with Ms. [redacted]. She will be dropping her vehicle off to our Service department Friday May 20th in the evening so that our Service Department has access to it on Saturday to diagnose the current issue the customer is having with the vehicle.
Good Morning, I have an update on Case# [redacted]. I responded to this case yesterday stating we were issuing full refund for purchase of the VW that the customers were going to purchase. It has been brought to my attention that a stop payment was done on the original check issued to purchase the vehicle so no refund is due. I emailed the customer and let her know that she has no obligation to the vehicle she was going to purchase and we have no obligation to refund any money because of the stop payment on the check. Thank you.
We reviewed [redacted] complaint. The General Manager, [redacted], called Ms. [redacted] this morning and spoke to her about her complaint. He explained to Ms. [redacted] that it is impossible for us to predict 6 months in advance as to whether we can/ or can't trade a customer out of a vehicle that they are...
just purchasing. Their credit can change, banks change, banks change the programs that they offer us. These scenarios can make it very possible to be able to do something one day then 6 months later make it impossible. The customer also signed a document stating that our dealership will not honor oral agreements and that we can only stand by the written agreements that are written in the contracts signed by the customers when purchasing a vehicle (see attached document)Mr. [redacted] does sympathize with the customer's position and offered to send her a check to assist her in making her payments for the next 6 months and the customer was happy with his efforts. We are expecting her to come and pick up her check and sign a release stating she is satisfied with his efforts either Friday or Saturday of this week.
General Manager of Cherry Hill Dodge [redacted] reached out to Mr. [redacted] to discuss his complaint. Mr. [redacted] wanted to try to come to some common ground even though the vehicle was purchased "AS IS" he wanted to see what he could do to help. He offered Mr. [redacted] an appointment with...
him tomorrow to discuss the following options: Up to $500 in repairs at the Cherry Hill Dodge Service Center, Put the customer in another vehicle (with a warranty) or $500 cash to do with it as the customer sees fit. Mr. [redacted] advised Mr. [redacted] he will come to the dealership tomorrow to meet with him and take advantage of one of the 3 options he is given.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory. Rather than take a $2000 loss for a trade in which may have the same issues or worse given the condition of this vehicle, or pay the dealership an additional $800 in repairs for the vehicle to perform as promised at time of purchase, I have chosen to move on from this issue and get my repairs done elsewhere. If I had leased a vehicle things might have been different, but since I purchased it outright they already have my money. I'll move on and will no longer purchase from this establishment, nor would I ever recommend any of my friends or family to visit it. Regards, [redacted]
Our Used Car Manager contacted Ms. [redacted] and explained to her that we are more than happy and willing to refund her the $1000 she is referring to. Unfortunately when it came time to crediting back the card that the $1000 portion of the deposit was taken from the customer could not produce the card....
She was advised at that time she would need to produce the card in order for us to credit it back. Today when our Used Car Manager spoke to her she advised him she found the card and is coming to our dealership on Saturday, June 25th for her refund..
The General Manager called Ms. [redacted] and discussed her complaint. We pulled all of the paperwork related to the purchase of her Kia Optima to verify that there was no record of a questionable title involved. Our company policy is..... with the sale of every pre owned vehicle we provide a copy...
of a Auto Check or a Car Fax report to the customer which the customer is required to sign during the financing part of each car sale. The Auto check came back with a clean and clear title for the vehicle in question as well as a very high score with no accidents reported or any other issues reported.... It is against company policy to retail a vehicle that may have a title issue. Ms [redacted] was shown the Auto Check report at the time of purchase and she signed it along with the other documents provided to her at time of purchase. Mr. Kopp , General Manger, explained this all to the customer during their conversation today. He also advised her that he is more then happy to review any paperwork that Ms. [redacted] would like to discuss related to the title issue. We obviously have no knowledge of any questionable documents involving this vehicle and If there is a concern with the title and she can provide information/proof of such, we will be more then happy to review whatever she can provide to us and work with her to the best of our ability.
The Sales Manager from Cherry Hill Kia has been in touch with Mr. [redacted] and has offered a car payment on us as compensation for his inconvenience.
The Used Car Manager of our dealership spoke to Mr. [redacted] a short while ago and arranged an appointment for Monday September 26th to have repair in question addressed.
I just spoke to [redacted] the General Manager at Cherry Hill Dodge Jeep Chrysler regarding this complaint. He was a little confused beings he spoke to the customer on August 4th and already agreed that [redacted] was entitled to the reimbursement that he was requesting. This complaint is dated a...
day after the General Manager spoke to him and they discussed his intentions. The customer has already picked up his check and the situation has been rectified.
Complaint: [redacted]
I am rejecting this response because:
The service manager from Cherry Hill did call me once on 1/26/2017. He informed me this had been "dropped in his lap" and he was contacting Dodge to see what could be done. He informed me that he would call me back, at this time he has not called me back and I still have not been told if anything will be done to address my complaint. At this time I do not consider one call from Cherry Hill Triplex saying they will look into the issue with the vehicle they sold me and performed the failed repair on, an adequate resolution to my issue. I have made several calls and a personal visit to Cherry Hill in the past about this issue, always being told I would get a call back and that did not happen. To me, an acceptable response from the business will be when my complaint is actually addressed and a resolution is agreed to by both parties.
Regards,
[redacted]
The license plates for [redacted] complaint # [redacted] were picked up on 3/17/2016 and the trade was paid off on March 16th.
General Sales Manager advised me he spoke to the customer and asked him to return to the dealership tomorrow, January 26th. The deposit that was left for the vehicle was done on a credit card. We advised the customer we will need him to return with that credit card so we could credit it back the...
requested amount. The Registration he was requesting has also been located and will be returned to him tomorrow during his visit to the dealership.
General Manager of Fiat of Maple Shade, Bill [redacted] left a voice mail with the customer to discuss the complaint on 8/30/2016. He is awaiting call back from customer to discuss the complaint.
Complaint: [redacted]
I am rejecting this response because:They did offer a rental car, but not at their expense.That did ignore my repeated calls to the dealership.They did not call to say the repairs were finished.There is probably another lie or two that I have forgotten to respond to.Anyway, they will no longer have the chance to waste my time.I will find another place to service my truck.They have only proven the stereotype about the poor reputation that car dealers have.It seems to be well earned.
Regards,
[redacted]
Ms. [redacted] visited our dealership and dealt with our General Manager who attempted to assist her with her concerns with the Used 2011 Corolla she purchased from Cherry Hill Kia. The General Manager offered to assist Ms. [redacted] in trading her vehicle for a comparable vehicle. She declined his offer....
The General Manager then referred the customer to our service department and asked them to look over the vehicle and discuss Ms. [redacted]'s complaints with her existing vehicle. The brakes were checked and they have plenty of pad left and are in good condition. After completion of checking over the customers vehicle it was sent to our detail department where it was thoroughly vacuumed and checked for any unwanted debris that the customer was referring to in her complaint.
the customer was issued a check to cover the cost of the inspection in question.
This case has been referred to Management. The Sales Manager of our [redacted] Store has been in touch with the customer and is working with her to resolve this issue.
The General Manager of our Dealership called and left a message for Ms. [redacted] on September 26th. He will need to speak to customer in order to discuss complaint.
Members of our Management Staff have been in touch with Ms. [redacted]. She will be dropping her vehicle off to our Service department Friday May 20th in the evening so that our Service Department has access to it on Saturday to diagnose the current issue the customer is having with the vehicle.
Good Morning, I have an update on Case# [redacted]. I responded to this case yesterday stating we were issuing full refund for purchase of the VW that the customers were going to purchase. It has been brought to my attention that a stop payment was done on the original check issued to purchase the vehicle so no refund is due. I emailed the customer and let her know that she has no obligation to the vehicle she was going to purchase and we have no obligation to refund any money because of the stop payment on the check. Thank you.
We reviewed [redacted] complaint. The General Manager, [redacted], called Ms. [redacted] this morning and spoke to her about her complaint. He explained to Ms. [redacted] that it is impossible for us to predict 6 months in advance as to whether we can/ or can't trade a customer out of a vehicle that they are...
just purchasing. Their credit can change, banks change, banks change the programs that they offer us. These scenarios can make it very possible to be able to do something one day then 6 months later make it impossible. The customer also signed a document stating that our dealership will not honor oral agreements and that we can only stand by the written agreements that are written in the contracts signed by the customers when purchasing a vehicle (see attached document)Mr. [redacted] does sympathize with the customer's position and offered to send her a check to assist her in making her payments for the next 6 months and the customer was happy with his efforts. We are expecting her to come and pick up her check and sign a release stating she is satisfied with his efforts either Friday or Saturday of this week.
General Manager of Cherry Hill Dodge [redacted] reached out to Mr. [redacted] to discuss his complaint. Mr. [redacted] wanted to try to come to some common ground even though the vehicle was purchased "AS IS" he wanted to see what he could do to help. He offered Mr. [redacted] an appointment with...
him tomorrow to discuss the following options: Up to $500 in repairs at the Cherry Hill Dodge Service Center, Put the customer in another vehicle (with a warranty) or $500 cash to do with it as the customer sees fit. Mr. [redacted] advised Mr. [redacted] he will come to the dealership tomorrow to meet with him and take advantage of one of the 3 options he is given.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory. Rather than take a $2000 loss for a trade in which may have the same issues or worse given the condition of this vehicle, or pay the dealership an additional $800 in repairs for the vehicle to perform as promised at time of purchase, I have chosen to move on from this issue and get my repairs done elsewhere. If I had leased a vehicle things might have been different, but since I purchased it outright they already have my money. I'll move on and will no longer purchase from this establishment, nor would I ever recommend any of my friends or family to visit it. Regards, [redacted]
Our Used Car Manager contacted Ms. [redacted] and explained to her that we are more than happy and willing to refund her the $1000 she is referring to. Unfortunately when it came time to crediting back the card that the $1000 portion of the deposit was taken from the customer could not produce the card....
She was advised at that time she would need to produce the card in order for us to credit it back. Today when our Used Car Manager spoke to her she advised him she found the card and is coming to our dealership on Saturday, June 25th for her refund..
Dean, the used car manager from Cherry Hill Kia called [redacted] and left her a message stating he will assist her in getting the spare key.
The General Manager called Ms. [redacted] and discussed her complaint. We pulled all of the paperwork related to the purchase of her Kia Optima to verify that there was no record of a questionable title involved. Our company policy is..... with the sale of every pre owned vehicle we provide a copy...
of a Auto Check or a Car Fax report to the customer which the customer is required to sign during the financing part of each car sale. The Auto check came back with a clean and clear title for the vehicle in question as well as a very high score with no accidents reported or any other issues reported.... It is against company policy to retail a vehicle that may have a title issue. Ms [redacted] was shown the Auto Check report at the time of purchase and she signed it along with the other documents provided to her at time of purchase. Mr. Kopp , General Manger, explained this all to the customer during their conversation today. He also advised her that he is more then happy to review any paperwork that Ms. [redacted] would like to discuss related to the title issue. We obviously have no knowledge of any questionable documents involving this vehicle and If there is a concern with the title and she can provide information/proof of such, we will be more then happy to review whatever she can provide to us and work with her to the best of our ability.
The Sales Manager from Cherry Hill Kia has been in touch with Mr. [redacted] and has offered a car payment on us as compensation for his inconvenience.
The Used Car Manager of our dealership spoke to Mr. [redacted] a short while ago and arranged an appointment for Monday September 26th to have repair in question addressed.