CheckFreePay Corporation

I went to kroger and used their pay system to pay your bills, my bill was for $351.12 and it was sent to comcast, however somehow the payment was sent to comcast and they sent it back to checkfreepay and I dont have an account with this company, as I explained I went to Kroger and paid in person. Where is my money? Why would comcast send the money back to them, and if so why did I not get my money back. I have my receipt it shows my account no. for comcast and name etc. Someone could've found me to return the money, NOW WHAT? How can I get my $351 back?

At this time, [redacted] has chosen not to pursue any monies owed and considers this matter

We are in receipt of the Revdex.com ("Revdex.com") complaint ( [redacted] ) submitted to the Revdex.com on September 29, (the "Complaint")Please accept this correspondence as CheckFreePay Corporation’s ("CheckFreePay") formal response to the Complaint The details of our review are discussed below The customer scheduled the payment on Friday, September 25, CheckFreePay processed the payment from this customer and sent to the biller on September 29, The customer was informed by the CheckFreePay Call Center on September 29, 2015, that the payment may take 3-business days CheckFreePay confirmed with the biller that the payment posted on September 30,

Thank you for bringing this matter to our attention We have looked into the issues raised by the consumer in complaint [redacted] and determined that the problems he referenced were related to a system upgrade that took place over the weekend of April 23rd involving our “walk-in” payment service We have confirmed that the payments referenced in complaint [redacted] has been remitted to the designated payees as instructed and have communicated with the consumer accordingly We apologized for any inconvenience that he may have experienced If you have any further questions or, if we may be of any additional assistance to you in this matter, please do not hesitate to contact us

Our records reflect that $($+ a $convenience fee) was remitted on behalf of [redacted] to her service provider, [redacted] The confirmation number provided by the service provider and associated with this payment is [redacted] We regret any inconveniences that [redacted] may have experienced

As stated previously, our records indicate that the payment was set to go Next Day, however, the receiver of the payment did not attempt to collect the payment, thus the payment did not go Next Day as intended

Complain [redacted] I am rejecting this response because: I checked my account online and $was paid, and NOT $This still does not address the issue of not having gas for almost a week at no fault of my ownHad I not requested a medical affidavit, my services would not have been restored until 5/or 5/because the payment did not sgow until thenIt still does not adress the poor customer service and misinformation that I was given Sincerely, [redacted] ***

[redacted] Revdex.com, IncVia Revdex.com.org Complaint: [redacted] May 31, I am rejecting this response because: While CheckFreePay has made contact with the store and the store manager, Robert, has been extremely courteous and helpful in promptly refunding the payments inclusive of fees, CheckFreePay has not responded parts of the complaintSpecifically, the section as follows: “I am requesting interest be paid at the statutory rate of 4.75% per annumI am further requesting a complete accounting of all bill pay activity conducted by CheckFreePay on by behalf over the course of the last twelve monthsI have reason to believe additional transfers were not completed by CheckFreePay.” CheckFreePay failed to address this matter in their responseI am demanding payment in the amount of $for interest at the statutory rate of 4.75%, or .000129781% per dayCheckFreePay was aware of this matter and in possession for $14,for a total of days (December 9, through May 31, 2016)During this time I was deprived of interest income on this moneyIn addition I am requesting an accounting of my bill pay activity as previously statedVery Truly Yours, [redacted] cc: [redacted]

We are in receipt of the Revdex.com ("Revdex.com") complaint ( [redacted] ) submitted to the Revdex.com on November 3, (the "Complaint")Please accept this correspondence as [redacted] Corporation’s (" [redacted] ") response to the Complaint We have received the necessary paperwork to process the adjustment The company will be reaching out to the customer regarding the refund details We apologize for any inconvenience the customer has experienced

We are in receipt of your complaint ( [redacted] ) (the “Complaint”) to the Revdex.com submitted January 30, Please accept this letter as CheckFreePay Corporation’s (“CheckFreePay”) formal response to the Complaint The details of our review are discussed below Mr [redacted] made the payment at [redacted] (terminal [redacted] ) on January 28, On January 29, 2015, the payment was submitted to [redacted] *** On January 30, 2015, [redacted] contacted CheckFreePay Customer Care at which time CheckFreePay coordinated a call with [redacted] and [redacted] to research the payment with [redacted] *** CheckFreePay submitted proof of [redacted] ’s payment to [redacted] *** [redacted] further advised that they would investigate the matter further, and would post the payment to the account We regret that the consumer did not have an ideal bill payment experience; however, CheckFreePay transmitted the transaction in a timely manner

We are in receipt of the Revdex.com ("Revdex.com") complaint ( [redacted] ) submitted to the Revdex.com on August 11, (the "Complaint")Please accept this correspondence as CheckFreePay Corporation’s ("CheckFreePay") formal response to the Complaint The details of our review are discussed below This agent was part of a recent upgrade of CheckFreePay’s Agent Gateway system Certain agents, including [redacted] ’s location, [redacted] , experienced intermittent issues whereby the system appeared to the agent to have not processed certain payments when, in fact, the payment did process CheckFreePay has refunded [redacted] for amounts that were drafted for these payments CheckFreePay, in coordination with [redacted] , activated [redacted] with CheckFreePay’s legacy bill payment system on August 14, [redacted] is able to successfully process payments We apologize for any inconvenience this may have caused, and we consider this matter closed

CheckFreePay does not have a direct relationship with the biller so we are unable to contact them to ask for information on the complainant’s account, specifically if there will be a late feeHowever, if the complainant provides a copy of her bill or a statement that shows a late fee, as a courtesy we will refund the fees incurred on the account due to this issue

We are in receipt of the Revdex.com ("Revdex.com") complaint [redacted] ) received from the Revdex.com on September 12, Please accept this correspondence as CheckFreePay Corporation’s (“CheckFreePay”) formal response to the Complaint Our investigation revealed that the payment in question was rejected by Bank of America on September 12, and the payment was returned to CheckFreePay on September 14, CheckFreePay contacted Ms [redacted] and confirmed that she returned to the Walmart location on today’s date and received the refund.CheckFreePay offers a sincere apology for any inconveniences and frustrations she may have encountered CheckFreePay is hopeful that this will resolve any issues

Thank you for bringing this matter to our attention We have looked into the issues raised by the consumer in complaint [redacted] and determined that the problems she referenced were related to a system upgrade that took place over the weekend of April 23rd involving our “walk-in” payment service We have confirmed that the payment referenced in complaint [redacted] complaint has been remitted to the designated payee as instructed and fees will be applied to the account and we have communicated with the consumer accordingly We apologized for any inconvenience that she may have experienced If you have any further questions or, if we may be of any additional assistance to you in this matter, please do not hesitate to contact us

We are in receipt of RevDex.com complaint # [redacted] . Please accept this correspondence as CheckFreePay Corporation’s (“CheckFreePay”) formal response to the Complaint.... CheckFreePay has been in contact with the customer who indicated that she obtained a refund from [redacted] . Therefore, we consider this matter closed.

[redacted] , Inc( [redacted] ”) is in receipt of the Complaint from the Revdex.com ( [redacted] )CheckFreePay Corporation (“CFPay”) is a wholly owned subsidiary of [redacted] IncPlease accept this correspondence as CFPay’s formal response to the Complaint After speaking with the customer, it was determined that a duplicate payment to an auto loan was made by the customer through the bill payment service and she was requesting that one of the payments be returned The payment of $and fee of $has been refunded back to the customerPlease accept our sincerest apology for any inconveniences And thank you for taking the time to communicate to us why our service did not meet your expectationsOur company appreciates your feedback as it will assist us in becoming better at what we do

I went into [redacted] to make a $cash payment on my [redacted] Account, I gave cash and received a receipt for cash Checkfreepay submitted my payment to [redacted] as a "check" payment I called HEB they told me to cal CheckfreePay I got a foreigner on the phone I told her that I gave cash and they processed the payment as a check She then kept repeating what I said but kept getting it wrong " you pay with check and you want cash payment' No I paid with cash and need it processed as cash She repeated this and again got it wrong Finally I asked for someone that speaks English She asked why and again I explained what I needed She then tells me that "if you want refund you have to go into the store" Not once did I ask for a refundI hung up and called back hoping to get someone that speaks or understands English Put on hold for minutes and still no luck with an English speaking person

We are in receipt of Revdex.com complaint #[redacted] Please accept this correspondence as CheckFreePay Corporation’s (CheckFreePay”) formal response to the ComplaintThe details of our review are discussed below The payment in question was actually completed through the [redacted] service and not the MyCheckFree.com service as reported Unfortunately, this was the reason why MyCheckFree was unable to see the payment in their systems [redacted] has located the payment in question and has contacted Alabama Power to request a reversal of the payment [redacted] Power granted the reversal and the customer can expect to receive the funds within 3-business daysThe company offers a sincere apology for the inconvenience and is hopeful this will settle the matter to the full satisfaction of the consumer

Thank you for bringing this matter to our attention We have looked into the issues raised by the consumer in complaint [redacted] *nd determined that the problems she referenced were related to a system upgrade that took place over the weekend of April 23rd involving our “walk-in” payment service We have confirmed that the payment referenced in complaint [redacted] complaint has been remitted (+late fess) to the designated payee as instructed and have communicated with the consumer accordingly We apologize for any inconvenience that she may have experienced If you have any further questions or, if we may be of any additional assistance to you in this matter, please do not hesitate to contact us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]