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CheckFreePay Corporation

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Reviews Financial Services, Bill Paying Services CheckFreePay Corporation

CheckFreePay Corporation Reviews (127)

We are in receipt of Revdex.com complaint #[redacted] Please accept this correspondence as CheckFreePay Corporation’s (CheckFreePay”) formal response to the ComplaintThe details of our review are discussed below The payment in question was actually completed through the [redacted] service and not the MyCheckFree.com service as reported Unfortunately, this was the reason why MyCheckFree was unable to see the payment in their systems [redacted] has located the payment in question and has contacted Alabama Power to request a reversal of the payment [redacted] Power granted the reversal and the customer can expect to receive the funds within 3-business days The company offers a sincere apology for the inconvenience and is hopeful this will settle the matter to the full satisfaction of the consumer

From: Althe [redacted] ] Sent: Friday, August 11, 11:AM To: [redacted] Subject: Complaint ID: [redacted] Good Morning, Thank you for your prompt response to my request on 8/4/for CheckFreePay Corporation to return $to my checking account and close my account As of 8/7/my account was credited with the disputed funds of $However, I am unaware if my account was also CLOSED as requested Thanksfor your helpSincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: it does not address the days of business loss or the complete lack of response from Checkfree and care in which this matter was handled not to mention the stress and mental anguish it caused me My expectation is a call from from an executive officer to apologize for the way this utter failure and monetary compensation for each and ever customer was turned away and future revenue loss those customers represent.
Sincerely,
*** ***

We are in receipt of the Revdex.com
("Revdex.com") complaint (***) submitted to the Revdex.com on January 20,
Please accept this correspondence as CheckFreePay Corporation’s
("CheckFreePay") formal response to the Complaint.
CheckFreePay clearly indicates the service is
next day
delivery to the biller, and posting times vary.
The next day service is also not intended nor is it marketed to be an
emergency payment service for accounts that are in delinquent status. CheckFeePay delivered the payment to the
biller in the appropriate timeframe. We
have confirmed with the biller that the payment posted on January 20, 2016. In an abundance of caution, CheckFreePay will
remind its agent that it should not accept payments for disconnect notices

As we indicated in our initial response, upon rejection of the payments by *** ***, the funds were returned by CheckFreePay Corporation (“CheckFreePay”) to *** to be refunded to the customer. With respect to the request for a complete accounting of all bill pay activity over the course of the last twelve months, we are unable to research transactions without a receipt. Please provide a receipt for the transactions in question and CheckFreePay will research the transactions

Complaint: ***
I am rejecting this response because: the funds were not available the next day*** refused to assist after several telephone attempts from both the sender and the receiverWe were out of town and in a dire position, needing to have ***'s promise of service validIt was not!
Sincerely,
*** ***

CheckFreePay Corporation, a wholly owned subsidiary of
*** *** *** is in receipt of the Revdex.com (“Revdex.com”)
complaint (***)
submitted to the Revdex.com on January 20, 2015. *** is a service offered by ***. Please accept this correspondence as ***’s
formal response to the Complaint ***
appreciates the opportunity to respond and the details of our review are
discussed below
In May of 2012, the user registered for Bill Pay service through
*** *** which automatically enrolls them in *** and sets up automatic
deposit for *** payments
The user has had three transactions sent to him at the email
address noted in the complaint (***).
The first payment was cancelled by the sender just a few hours after it
was sent. The receiver was notified via
email that the money would be deposited into their *** *** account
The second payment sent to the same email address and was
going to be auto deposited as well, but *** received a notification from
*** *** that the account had been closed, so the payment was automatically
cancelled and the sender and receiver were notified via email
Unfortunately, the third payment was sent before the
*** system closed the *** *** *** profile.
The user’s profile has been updated with the current banking
information and he should be able to receive the current outstanding payment at
***.com or ask the sender to resend the payment and it will be available
for them to claim at ***.com
Thank you for taking time to contact *** to explain the
issues that have occurred recentlyWe offer
a sincere apology for any inconvenience this has caused we assure you
that we are anxious to retain you as a satisfied customer

Thank you for bringing this matter to our attention. We have looked into the issues raised by the consumer in complaint *** and determined that the problems she referenced were related to a system upgrade that took place over the weekend of April 23rd involving our “walk-in” payment
service. We have confirmed that the payment referenced in complaint *** has been remitted to the designated payee as instructed and have communicated with the consumer accordingly. We apologize for any inconvenience that she may have experienced. If you have any further questions or, if we may be of any additional assistance to you in this matter, please do not hesitate to contact us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory as long as the company ensures all collection accounts created on this claim have been closedThe company must also cease and desit
Sincerely,
*** ***

CheckFreePay Corporation (“CheckFreePay”) is in receipt of
the Complaint from the Revdex.com (#***).
Please accept this correspondence as CheckFreePay’s
formal response to the Complaint. The
details of our review are discussed below
On Mach, 14, 2015, the customer made a payment for the
amount of $at *** *** ***.
On March 18, 2015, the biller *** *** notified CheckFreePay
indicating they could not post a payment in the amount of $100.00. CheckFreePay then contacted the agent
location *** *** *** requesting the agent to fax copy of the customer’s
bill stub, so the payment may be posted properly. The customer contacted CheckFreePay’s
Customer Service on March 20, 2015, and was advised that we need a copy of the
bill stub. The customer had no prior
payment history in our database and therefore a bill stub was required. On March 24, 2015, *** *** *** faxed the
customer’s bill stub to CheckFreePay. The
payment was adjusted to the correct account number and forwarded to the biller
by CheckFreePay on March 25,
We regret that the consumer did not have an ideal bill
payment experience; however, CheckFreePay adjusted the payment to the correct
account

This is a rip off you pay and your money is not posted and you get run around

We are in receipt of the Revdex.com
("Revdex.com") complaint (***) submitted to the Revdex.com on December 2,
(the "Complaint")Please accept this
correspondence as CheckFreePay
Corporation’s ("CheckFreePay") formal response to the Complaint.
CheckFreePay has confirmed with *** on today’s date that
the payment of $has been posted to the correct account and service will not
be disrupted
CheckFreePay apologizes for any inconveniences this
situation may have caused

We are in receipt of the Revdex.com
("Revdex.com") complaint (***) submitted to the Revdex.com on August 11,
(the "Complaint")Please accept this correspondence as CheckFreePay
Corporation’s ("CheckFreePay") formal response to the Complaint. The details of our review are
discussed
below
This agent was part of a recent upgrade of CheckFreePay’s
Agent Gateway system. Certain agents,
including *** ***’s location, *** *** ***, experienced
intermittent issues whereby the system appeared to the agent to have not
processed certain payments when, in fact, the payment did process. CheckFreePay has refunded *** *** *** for amounts that were drafted for these payments. CheckFreePay, in coordination with ***
***, activated *** *** *** with CheckFreePay’s legacy bill
payment system on August 14, 2015.
*** *** *** is able to successfully process payments. We apologize for any inconvenience this may
have caused, and we consider this matter closed

We are in receipt of the Revdex.com ("Revdex.com") complaint ***) received from
the Revdex.com on September 12, Please accept this correspondence as CheckFreePay Corporation’s (“CheckFreePay”) formal response to the Complaint. Our investigation revealed that the payment in question was rejected by Bank of America on September 12, and the payment was returned to CheckFreePay on September 14, CheckFreePay contacted Ms*** and confirmed that she returned to the Walmart location on today’s date and received the refundCheckFreePay offers a sincere apology for any inconveniences and frustrations she may have encountered. CheckFreePay is hopeful that this will resolve any issues

Complaint: ***
I am rejecting this response because:this was not the only time this has happened live payed other bills and had the same problems with check FreePay.it sounds like they r always saying it's the other company's fault .(never there fault)
Sincerely,*** ***

We are in receipt of the Revdex.com
("Revdex.com") complaint (***) submitted to the Revdex.com on September 29,
(the "Complaint")Please accept this correspondence as CheckFreePay
Corporation’s ("CheckFreePay") formal response to the Complaint. The details of our review are
discussed
below
The customer scheduled the payment on Friday, September 25, 2015. CheckFreePay processed the payment from this customer and sent to the biller on
September 29, 2015. The customer was
informed by the CheckFreePay Call Center on September 29, 2015, that the
payment may take 3-business days.
CheckFreePay confirmed with the biller that the payment posted on
September 30,

As we indicated in our initial response, upon rejection of the payments by *** ***, the funds were returned by CheckFreePay Corporation (“CheckFreePay”) to *** to be refunded to the customer.
With respect to the request for a complete accounting of all bill pay activity over the course of the last twelve months, we are unable to research transactions without a receipt. Please provide a receipt for the transactions in question and CheckFreePay will research the transactions

We are in receipt of Revdex.com ("Revdex.com") complaint #*** submitted to the Revdex.com on February 25, Please accept this correspondence as CheckFreePay Corporation’s ("CheckFreePay") formal response to the ComplaintWe appreciate the opportunity to respond. On the date of the
transaction in question, CheckFreePay experienced a technical issue that caused the payment to be delayed to the biller. CheckFreePay has contacted CenterPoint and they have removed the $reconnection fee and the $late fees The company informed us that they did not request an additional deposit from the customer and therefore there was no deposit fee to refundIn addition, we have escalated the customer’s concerns about the customer service issue. This will be a coaching/learning opportunity for the customer service representative CheckFreePay values our customer and understands her frustration concerning the recent unfortunate circumstances. We apologize for any inconveniences this has caused

We are in receipt of the Revdex.com
("Revdex.com") complaint (***) submitted to the Revdex.com on November 30,
(the "Complaint")Please accept this
correspondence as
CheckFreePay Corporation’s ("CheckFreePay") formal response to the
Complaint. The details of our review are
discussed below
Transaction ***: Funds were never debited from the
user as it failed the Instant Payment process.
Another transaction was made on the same day for the say about,
Transaction ID ***, which was instant and would have gone Next Day,
however the receiver of the payment did not attempt to collect the payment
As per design, for *** payments, payments made to an
email address or phone number require the receivers of the payments to validate
their email address or phone number, depending on where the payment was sent. Furthermore, since the payment was made to an
email address and the receiver did not collect the payment, in order for the
funds to be retuned a Stop the payment would have to be initiated which would accrue
the additional fee of the stated $or have the payment naturally expire
after days from when the payment was sent
It does appear that the payment has expired and the funds
have returned as of 12/02/The user should contact U.SBank to have the
fee refunded if it has not already been completed

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Description: Bill Paying Service, Financial Services

Address: 15 Sterling Dr, Wallingford, Connecticut, United States, 06492-1843

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