CheckFreePay Corporation

Review: I overpaid my car payment by $50.00 to [redacted] Financial which was paid on line through [redacted] on September 7 2015 , I tried to get a refund or credit to my account through [redacted] Financial and they said they reversed the payment to [redacted] Pay on Sept 23 2015 but [redacted] never put it back into my account. I have called them and [redacted] Financial numerous times and have been placed on hold for hours and was promised calls back which they have never called me back it was always me calling , been over 2 months to refund me 50$Desired Settlement: just simply refund my 50$!

Business

Response:

We are in receipt of the Revdex.com

("Revdex.com") complaint ([redacted]) submitted to the Revdex.com on November 11,

2015 (the "Complaint"). Please accept this correspondence as

[redacted] Corporation’s ("[redacted]") formal response to the

Complaint. On November 24, 2015, contact

was made with Mr. [redacted] who indicated that the matter has been resolved.

Worst customer service.. When they mess up your payment.. They will refuse to fix the situation && make you a happy customer!! NEVER use check free pay pay sites.. You will spend countless hours talking on the phone && running around to fix what they mess up!! This company is HORRIBLE!!

Review: I paid a utility bill with this company at [redacted] in [redacted] The payment receipt clearly states 3 business days to process. It took over a week. I tried calling the ###-###-####, demanding the payment be processed. I was lied to, transferred multiple times, told I could get a refund, then told that the payment was processed. The bill has not been paid, even after a conference call with the utility company and this business. The has not been paid, and the service e is disconnected.Desired Settlement: Refund or payment to the utility company.

Business

Response:

We are in receipt of the Revdex.com

("Revdex.com") complaint ([redacted]) submitted to the Revdex.com on September 29,

2015 (the "Complaint"). Please accept this correspondence as CheckFreePay

Corporation’s ("CheckFreePay") formal response to the Complaint. The details of our review are discussed

below.

I went into [redacted] to make a $40 cash payment on my [redacted] Account, I gave cash and received a receipt for cash. Checkfreepay submitted my payment to [redacted] as a "check" payment. I called HEB they told me to cal CheckfreePay. I got a foreigner on the phone. I told her that I gave cash and they processed the payment as a check. She then kept repeating what I said but kept getting it wrong. " you pay with check and you want cash payment' No I paid with cash and need it processed as cash. She repeated this and again got it wrong. Finally I asked for someone that speaks English. She asked why and again I explained what I needed. She then tells me that "if you want refund you have to go into the store". Not once did I ask for a refund. I hung up and called back hoping to get someone that speaks or understands English. Put on hold for 15 minutes and still no luck with an English speaking person.

Review: I have been trying to receive a payment through the [redacted] service. The first time the sender tried to send me money, it went to an online banking acct for an account that has been closed for about 3 years. I then called [redacted] and they said I would need to contact the bank ([redacted]). I then went down to the [redacted] and with the help of the rep was able to close the online banking acct. So I had the sender try again. I received an email that said "[redacted] sent you 1,225.00" ... " If you already have a [redacted] profile, log in and add ([redacted]) to your profile." So I did just that. After a couple of days of it not showing up I called and was informed the email address had not been verified. So I did so. After a few more days I contacted support again and got a very dismissive and impatient support rep "[redacted]" she had me turn on automatic deposit. So I did.. I also emailed [redacted].com they said everything in the account looks correct and the payment should be in my todo list. I informed them the payment was not and sent screenshots of what was on my screen. I then received an email that read "For security reasons, we request that all future inquiries regarding your account or payments be sent to us through the secure communication options in your bill pay account. We are unable to process or provide account information through Internet e-mails." As far as I could tell [redacted] does not have a "secure communication option in my bill pay acct. So I called support again. The lady on support said there was no payment in the system for [redacted]. I said, "that does appear to be the issue." She said there was nothing they could do. She respond to contact the sender. Attached is the screenshot of my payment notification. and other acct info. Your systems appears very broken and your support to date is completely useless, on both the phone and via email.

Another issue is I never signed any agreement to set up [redacted] through compass bank. Why money is going there without any consent seems wrong as well. [redacted] payment sent to [redacted]

payment from [redacted] for $1,225 on 1/15/2015Desired Settlement: Figure it out and get the payment where it belongs.. You contact the sender if necessary. Give me a call if you need any further information from me.

Business

Response:

CheckFreePay Corporation, a wholly owned subsidiary of

[redacted] is in receipt of the Revdex.com (“Revdex.com”)

complaint ([redacted]) submitted to the Revdex.com on January 20, 2015. [redacted] is a service offered by [redacted]. Please accept this correspondence as [redacted]’s

formal response to the Complaint. [redacted]

appreciates the opportunity to respond and the details of our review are

discussed below.

Review: I Submitted a payment On October 17th 2015 for The General Car Insurance for $99 at [redacted] in [redacted], **.

On October 24th 2015 I received a letter of cancellation for non payment from my car insurance because they never received the money from the bill pay service which was supposed to be next day service so they should have received it on the 18th. I contacted the [redacted] Store I made the payment at and they informed me that they had already submitted it and received their money so the issue was between this [redacted] and my Car Insurance. I called the customer service department for [redacted] and explained my issue. The Bill pay company sent the payment to the social security number rather than the account number which explains why the general never recieved it. The gentleman I spoke with on the phone October 26th informed me he could help me and it would take 10-14 business days to change this. I called the following day to ensure this was all straightened out and was told I had to call [redacted] and ask them to fill out a form to adjust the account number from the SS # to the Proper Policy Number associated with the insurance so I went there and filled out the paperwork and it was faxed over to them along with my proof of purchase (the original receipt) and the copy of my original bill and the cancellation letter and was then told they wanted a copy of the social security card or basically I am screwed out of my money. When They requested that information I immediately asked for a supervisor and was told they want this info and I explained that I am not comfortable sending that kind of info via fax. It should have never been disclosed to begin with. I then requested a refund and he refused and said they will not honor that request so against my better judgement I went back and sent the copy. Now today November 2nd 2015 I again called this company and they said I need proof as to where this number came from ? I asked them to give me an example since the account number used is the SS# and I sent over all documents I was asked and he again said he cannot change anything and basically said if I do not send over the info requested I will be out of the 99 dollar payment and hung up on me.Desired Settlement: I would like a refund. They have strung me along long enough

Business

Response:

We are in receipt of the Revdex.com

("Revdex.com") complaint ([redacted]) submitted to the Revdex.com on November 3, 2015

(the "Complaint"). Please accept this correspondence as [redacted]

Corporation’s ("[redacted]") response to the Complaint.

Review: I went into this site, gave them all the info they needed to pay a bill of mine. They sent me an email stating that they were not able to activate e-bill service for Sam's Club Discovery card and so I assumed that it failed. The next day I checked my bank balance and there was a debit for one dollar form this check free site. Then 5 days later,I checked my balance again and ther was another debit on it for twenty nine dollars and twenty three cents from the same site. I called the company and they said it was a fee for using there service and there were to be no refunds even if there was no activation. How can they do that? I feel like I have been robbed. My bill did not get paid by them. I ended up paying the Sams Discovery bill myself in person.

Product_Or_Service: check free services

Desired Settlement: I would like a refund of the two fees they took out and an apology. Nothing more.

Business

Response:

Business Response

Review: On October 30, 2015, I paid my [redacted] bill in the amount of $176.00 to pay agent [redacted]; at 12:31 PM. On October 11, 2015, my [redacted] services were disconnected for nonpayment. I was informed by [redacted] that my payment had not been received and I had to borrow $171.00 to have my services restored. I am a [redacted]. I spend the majority of my time at home, in my room with [redacted] as my comfort companion. It is traumatic even when outages occur so I was shocked to learn that my money had not been received by [redacted]. I contacted Check Free Pay on October 11, 2015 at telephone number ###-###-#### and was told that the money had been applied to the wrong account and it would take a few days for the money to be sent to [redacted]. I called them at least 7 other times and was subsequently told that it would take an additional ten days for the money to get to [redacted]. Today is December 2, 2015 and [redacted] has not received my $176.00 payment. My service is scheduled to be disconnected again on December 11, 2015. I DO NOT have any means to acquire an additional $176.00 to keep my service active. I would love to have Check Free pay the money I tendered in good faith on October 30, 2015 for [redacted].Desired Settlement: I want Check Free Pay to pay [redacted] the money I gave them.

Business

Response:

We are in receipt of the Revdex.com

("Revdex.com") complaint ([redacted]) submitted to the Revdex.com on December 2, 2015

(the "Complaint"). Please accept this correspondence as CheckFreePay

Corporation’s ("CheckFreePay") formal response to the Complaint.

Review: I processed a a bill payment and paid for next day post. The payment never posted to my account on day promised. I contacted checkfreepay 3 times. I spoke with 3 different agents and was told three different things concerning my payment posting. As a result of checkfreepay not going as they promised, my utility was disconnected. I now have to wait a second day for my payment to be posted at an unknown time! I now have to pay a $43 reconnection fee that I should not have had to pay. I have no power. , which means no heat for my family!Desired Settlement: Refund of my reconnection fee!

Business

Response:

We are in receipt of the Revdex.com

("Revdex.com") complaint ([redacted]) submitted to the Revdex.com on January 20, 2016.

Please accept this correspondence as CheckFreePay Corporation’s

("CheckFreePay") formal response to the Complaint.

Review: ON 03/14/2015 a payment was made at [redacted] to [redacted] for $100.00, in which the wrong account number was given at that time. However,I [redacted] returned to the center to try and get the matter resolved. On 04/03/2015 I spoke with [redacted] ,she called check free pay to get it resolved,they inform her that it was corrected. On 04/12/2015 I checked my online account with [redacted] the money was not credited yet. Again check free pay was contacted on the 04/12/2015 at 5:20 pm I was told that the money was processed and the payment was adjusted to the correct account number. The Incorrect account was [redacted], but the correct account number is [redacted]. The receipt number is [redacted]

Thank you,

[redacted]Desired Settlement: refund cash

Business

Response:

CheckFreePay Corporation (“CheckFreePay”) is in receipt of

the Complaint from the Revdex.com (#[redacted]). Please accept this correspondence as CheckFreePay’s

formal response to the Complaint. The

details of our review are discussed below.

Review: I used the checkfree pay service at a local [redacted] to pay on my [redacted] account on July 3, 2014. After the payment didnt show up I returned to the store and the agent contacted checkfree pay. It was discovered that the ending of the account number was incorrect. I asked for a refund but was told an adjustment would need to be made. This was done on July 9, 2014. I wasnt advised until July 12 after inquiring about it that it would take 14 business days. Checkfree pay was contacted on July 28 since the payemnt of 180.00 still handt posted. I was asked to please allow them the full 14 days (7-29). Checkfree pay was contacted again on August 5 since the payment still hadnt posted to my account and was advised by a supervisor that the payment had been posted. I explained several times that [redacted] had no such payment. After verifying again with [redacted] I contacted checkfree pay for supervisor and was asked to provide a name and contact number. I asked to be contacted immediately with refund information for my $180 but have yet to be contacted by anyone from the business. I simply want my money refunded, why not? Its not being posted.Desired Settlement: Contacted by company representative with detailed information about a refund amount of $180.00 and resolution to their horrible failure to provide payment on a customers account in a resonable amount of time.

Business

Response:

We are in receipt of the Revdex.com correspondence, and the

accompanying compliant from [redacted] filed on August 8, 2014 (the

“Complaint”). Please accept this letter as CheckFreePay Corporation’s

(“CheckFreePay”) formal response to the Complaint. The details of our

review are discussed below.

Review: I attempted to enroll with [redacted]'s partner Checkfree Corporation on 9.12.13 in order to pay my energy bill online with a check for free. I received a message stating that I needed to send a copy of a Government issued ID, the signed form stating that my information is correct and a voided check. This is to help guard against identity theft.I called the customer cr and spoke with a rep ([redacted]) and her supervisor ([redacted] or [redacted]) who both stated that mail is the only way to provide the information. I asked for an e-mail address or fax.I do not understand why a company only offers mail as an avenue to send personal information. If this is lost in the mail, there goes guarding my identity.In order to ensure they receive it, I have to send it for a fee, there goes saving money. The point is to sign up to avoid the convenience fees if paid over the phone.I recently moved temporarily and my address dos not match my credit reports so that is why I have to send this.Please provide the consumer with a safe way to submit personal and confidential information.Desired Settlement: Please provide me with a fax number or e-mail address in order to submit my personal documents.Thanks

Business

Response:

To Whom It May Concern,

I am a Paralegal in the Fiserv, Inc ("Fiserv") Corporate Legal Department. We are in receipt of the complaint submitted by [redacted]. We appreciate the opportunity to response. The details of our review are discussed below.

MyCheckFree.com allows a subscriber to receive and pay e-Bills in one location at no charge. Subscribers can receive and view e-bills, without verification. MyCheckFree.com will not process any payment requests without the subscriber being properly identified. To protect the secuirty of our customers account MyCheckFree.com verified the information through a credit agency or bureau at no charge. If we are unable to verify the identity of the subscriber via credit agency match, we require additional information to be mailed to us. The documentation must be original and not a copy such as in the case of the voided check. We do no accept verification information via unsecure email or fax.

Please feel free to contact me at ###-###-#### if you have any questions or need additional information.

Sincerely,

Review: Nov. 21, 2015...I paid additional $12.50 for a transaction next day, Payment ID [redacted].

The receiver did not accept the transaction,

I called ###-###-#### [[redacted]], [Brandon ###-###-####][redacted] said they could not release this transaction back to my account. [redacted] suggested I call [redacted] ###-###-####

I called [redacted] and Agent said they could not help me, the receiver had to reject the transfer. [redacted] suggested I pay an additional $14.95 to stop payment. NOT ACCEPTABLE. Or wait up to 10 days for the money to return to my account.

Nov. 30, 2015...9:42am,Today, the money has not been released back into my account.

I t/w Chris {15 years experience, his supervisor Rob R[redacted] ext [redacted]} connected me back to [redacted] [Xavier] said there is nothing [redacted] can do.

[redacted] is operated under CheckFreePay CorporationAdditional Locations

Phone: ###-###-####Fax: ###-###-#### View Additional Phone Numbers [redacted]

I want the money put back into my account TODAY, November 30, 2015. I also want the $12.50 refunded BECAUSE nothing was done next day.Desired Settlement: All monies returned to sender's account, including $12.50 charges for next day transfer fees!

Business

Response:

We are in receipt of the Revdex.com

("Revdex.com") complaint ([redacted]) submitted to the Revdex.com on November 30,

2015 (the "Complaint"). Please accept this correspondence as

CheckFreePay Corporation’s ("CheckFreePay") formal response to the

Complaint. The details of our review are

discussed below.

Review: An upgrade was performed on 7/28/15 by the company which impacted my terminal, preventing it to process bill payments, connecting to the server, bill payments being doubled , and drafting funds for payments never processed. I've contacted their help desk [redacted] and have spoken to numerous incompetent representatives and supervisors. I had a rep inform me all agents had been effected. I placed a call surrounding agents and discovered they were operating. I've contacted John Johnson the market manager and he did not return calls. I've had two IT individuals ([redacted]) remote in and take screen shots with no results.

I've loss hundreds of dollars and customers that may not return.Desired Settlement: My terminal repaired and operating .

Monetary settlement for loss revenue and damage to my business.

Business

Response:

We are in receipt of the Revdex.com

("Revdex.com") complaint ([redacted]) submitted to the Revdex.com on August 11, 2015

(the "Complaint"). Please accept this correspondence as CheckFreePay

Corporation’s ("CheckFreePay") formal response to the Complaint. The details of our review are discussed

below.

Review: On several different occasions Check FreePay has advertised that they offer "1 business day, excluding holidays and weekends, for bill payment delivery." I made a payment on a weekday and my payment was received days later then what the receipt states and is advertised. On all occasions I've called Check Freepay and representatives told me sorry we r still processing your payment and I asked to speak with supervisor. Once I speak with them they state the payment was sent We then 3 way call [redacted] and [redacted] states payment from check FreePay was not been received. It then takes a day or two more for the money to show up on my [redacted] credit card.Desired Settlement: I would like refund for services and all late fees as a result of there misleading and faults advertising.

Business

Response:

We are in receipt of your complaint ([redacted]) (the

“Complaint”) to the Revdex.com submitted January 30, 2015. Please accept this letter as CheckFreePay

Corporation’s (“CheckFreePay”) formal response to the Complaint. The details of our review are discussed below.

Review: There was a [redacted] for a [redacted] I needed to send to my son the [redacted] asked my to go to my bank website and make payment from my bill payer. The payment was supposed to post within 24- hours this on Friday by Saturday around the same time there was no payment. I went into my bill payer to cancel but the payment was frozen stating processing. I called [redacted] and cancelled the transaction and made a cash payment at an agent this was all done in the week of August 08/16/2013This company is continually charging my account 29.00 When no payment was made on my behalf. And they have overdrawn my account by over 100 dollars. have deleted this account and replied to their email to stop all attempts of collection, to no success. My bank claim they have no authority over this company as it is a third party. I will be closing my checking acct as well as trying to retaliate against this company. I will never use a bill payer again. Horrible experience.

Product_Or_Service: Bill payerDesired Settlement: I would like the monies taken out of my account and the overdraft fees returned to the bank to clear my record.

Business

Response:

Our records show Ms. [redacted] Scheduled a payment to [redacted] for delivery on Monday, August 19, 2013. Payment was delivered on August 19, 2013 as requested.

On August 19, 2013, we attempted to capture the funds to cover the payment, it was denied for insufficient funds. A second attempt was made on August 21, 2013 and was denied again for insufficient funds. Payment was cancelled and we retrieved the payment back from [redacted].

Under the Terms & Conditions of the Bill Pay Service, Ms. [redacted] was charged a fee for not having funds available for the payment requested. As a courtesy, we have waived this fee.

Any fees charged by her financial institution, as a result of the funds not being available, will need to be addressed to her financial institution.

Consumer

Response:

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

The payment was cancelled for the [redacted] and therefore no reason to continue to debit the account. Also the fee was not waived and caused my account to go even further in the negative. I would like proof of waived fees as my account was charged 29.00 example Insufficient funds ... $29.00 08/21 This was on my account 3 times however now only one is showing. Per my bank they these are the bank fees from the fee attempts: dated 08/19,08/22,08/26 each attempt cost me 32.00 in bank fees.

Business

Response:

[redacted] does not have a record of the

payment being cancelled on our website, and therefore the payment processed as

requested.

[redacted] has made multiple requests to

the bank to fund the payment which had been requested by Ms. [redacted]. These

attempts were unsuccessful and resulted in a returned payment fees. Our

attempts to collect the returned payment fees were also unsuccessful. [redacted]

has waived the fee on our side and have made no further attempts to

collect.

[redacted] does not have information on

the fees Ms. [redacted] has been charged by her bank. Any inquiry about those fees

would need to be addressed by her bank.

Thank

you.

Sincerely,

Consumer

Response:

This is just bad business practice and I will not use this service again.

Review: [redacted]

I am rejecting this response because:

Sincerely,

Review: On July 14 I used CheckFreePay to process a payment made to [redacted]. This service is provided in the Money Center of my local [redacted] Store. [redacted] offers a next day or 2 day service to expedite payments to the specific payees. On this day I chose 1 day service. The next day the payment had not been received or pending to [redacted]. At this point it is explained to me that the process could take 3-5 business on CheckFree's end, 5-7 days on [redacted]'s end. My services were interrupted. Therfore, I had to pay an additional $100.00 to [redacted] while $100.00 floats somewhere between CheckFreePay and [redacted]. Upfront, consumers should be informed of the 3-5 day delay, the no refund policy, and he cut off time for payments being processed next day.All of this information would have assisted in making a sound decision in whether this service would have been used in this situaion. I ended up paying [redacted] directly, and when you all release the funds to them, that will be an additional $100.00 that they have unnecessarily. I have a kid starting college in a few weeks...he needs that $100.00 a whole lot more than that having it sitting somewhere. Where I would like to have my payment refunded to me, letting me know after the fact that a no refund policy is in place is terrible.Desired Settlement: I just want my money back. CheckFree nor [redacted] did me any justice in this situation and I was more harmed than helped by using the service.

Business

Response:

We are in receipt of the Revdex.com correspondence, and the

accompanying compliant from [redacted] filed on July 16, 2014 (the “Complaint”).

Please accept this letter as CheckFreePay Corporation’s (“CheckFreePay”) formal

response to the Complaint. The details of our review are discussed below.

Review: This company is the company contracted out by [redacted] to handle a debit card that is issued under the logo "ICE." Under the terms of the card, a customer can use the card as a credit card and pay no fees. For the past three days I have been decline at various businesses. The Decline on my account online stated this: What is this: (Declined: CNP not allowed for MCC) I learned from a customer service person that there were issues in the system and customers had to use ATM services which are fee based and the highest fee or use the card as a Debit. I refuse to. I believe this is a scam that was generated by the IT system to generate more money in a short span of time for this service corporation. I have logged complaints through the state of [redacted] and through the FDIC. I did this after the customer service people demanded to know the credit card number so that I could be charged $1.50. This is deceptive and unethical business practices. I have contacted the bank. I have not been able to use my [redacted] as a Credit card for 72 hours. I was told that the system is requiring a PIN to be used. I would not give a young man my card number yesterday so he cut me off the phone. If this Bank is not allowing Credit card transactions with this card, all fees by debit need to be reimbursed. I will not use this card as a debit. I can not afford to spend $2 for all transactions. If this has occurred you have an obligation to inform all customers. I need access to my money and I will not pay to speak with an operator. I need this problem corrected. NOW!Desired Settlement: This company needs to be required to refund all fees that they collected by forcing customers to use their card as a debit card. They also should be required to waive any fees if a customer desire to end all business with them due to this. The fee waiver should allow transfer of all monies to another financial institution.

Business

Response:

We are in receipt of the Revdex.com (“Revdex.com”)

complaint (#[redacted]) submitted to the Revdex.com by Ms. [redacted] on March

21, 2014 (the “Complaint”). Please

accept this correspondence as CheckFreePay Corporation’s (“CheckFreePay”)

formal response to the Complaint. We

appreciate the opportunity to respond.

The details of our review are discussed below.