CheckFreePay Corporation

We are in receipt of Revdex.com complaint #*** Please accept this correspondence as CheckFreePay Corporation’s (CheckFreePay”) formal response to the ComplaintThe details
of our review are discussed below
The payment in question was scheduled with the sender to an email address in which the receiver had a *** profile with a *** ** *** ***) account linked to itThe transaction processed normally and went into the *** account without any issue. However, it appears that the receiver’s bank account information may have been entered the incorrectly on the profile The sender was contacted, informed that assistance from her bank was needed to resolve the issue and the trace number and information needed to resolve with the bank was provided
On January 9, 2017, we received confirmation that the funds settled back to the source account The company is hopeful this will settle the matter to the full satisfaction of the consumer

Revdex.com:
I have reviewed the response made by the business in reference to complaint I* *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are in receipt of Revdex.com complaint #***Please accept this correspondence as CheckFreePay Corporation’s (“CFPay”) formal response to the ComplaintThe details of our review are discussed below. On 2/3/2018, the payment in the amount of $215.00, was taken at the Agent
location (*** *** ***) and applied to an incorrect account number by the Agent. The payment was sent to the Biller on 2/5/2018. On 2/24/2018, the Agent called CFPay’s Customer Service and informed us that they had entered in the wrong account numberThe Customer Service rep requested the Agent provide supporting documentation in order for our Adjustment Department to apply the payment to the correct account. The Agent was informed the adjustment could take up to to days. The Agent did not provide the supporting documentation needed to process the adjustment. On 3/6/2018, the Agent called CFPay’s Customer Service and asked if they could re-enter the original payment with the correct account number. Customer Service asked the Agent again to provide the supporting documentation so that the adjustment to the payment could be made. The documentation was later received and an adjustment was created This payment issue, was due to the Agent mistakenly keying in the incorrect account number and not sending the documentation to the CFPay’s Adjustment Department as instructedCFPay’s handling of the adjustment was in accordance with our standard procedure

We are in receipt of the Revdex.com (“Revdex.com”) *** *** submitted to the Revdex.com by *** *** *** on or about September 20, (the “Complaint”). Please accept this correspondence as CheckFreePay Corporation’s (“CheckFreePay”) formal response to the
Complaint. We appreciate the opportunity to respond. The details of our review are discussed belowOur records reflect that on or about September 13, a new payee was added to *** *** bill payment Service profile and a payment was immediately scheduled. The payment as scheduled alerted on several of CheckFreePay’s fraud controls and, as a result, the payment was put on hold. We attempted to make contact with *** *** to validate the payment request on September 14, however, *** *** did not return the call until September 19, As a result, in accordance with the Terms of Use for the service, the transaction was subsequently canceled and a credit to MrLoken’s funding account was promptly initiated. These controls exist in order to protect CheckFreePay’s customers from unauthorized transactions

We are in receipt of the Revdex.com
("Revdex.com") complaint (***) submitted to the Revdex.com on November 11,
(the "Complaint")Please accept this
correspondence as
*** Corporation’s ("***") formal response to the
ComplaintOn November 24, 2015, contact
was made with Mr*** who indicated that the matter has been resolved

Revdex.com:
*** reached out to me almost immediately to resolve the issue; the account was deletedI am grateful for ***s action and the help from the Revdex.com!
Sincerely,
*** ***

We are in receipt of the Revdex.com
("Revdex.com") complaint (***) submitted to the Revdex.com on January 20,
Please accept this correspondence as
CheckFreePay Corporation’s
("CheckFreePay") formal response to the Complaint.
CheckFreePay clearly indicates the service is next day
delivery to the biller, and posting times vary.
The next day service is also not intended nor is it marketed to be an
emergency payment service for accounts that are in delinquent status. CheckFeePay delivered the payment to the
biller in the appropriate timeframe. We
have confirmed with the biller that the payment posted on January 20, 2016. In an abundance of caution, CheckFreePay will
remind its agent that it should not accept payments for disconnect notices

Complaint* ***
I am rejecting this response because:The following claim by CheckFreePay Corporation is absolutely false:On July 21, 2016, *** learned that the customer disputed the payment with their bank, *** ***, as “Not Authorized”Due to the dispute, *** was required to return additional funds to *** *** ***, which, created a duplicate credit to the customer’s account.In actuality, my loan with *** was paid off in full as I refinanced through *** *** At no point was there a dispute filed with *** *** for any payment in regards to this matter. Further proving the claims made by CheckFreePay Corporation are absolutely false, Lisa Long Chief Compliance Officer of *** *** * *** states:In an effort to resolve the consumer’s dispute, we have contacted our client, *** *** ***, however, our client has been unable to verify the debt as requestedTherefore, we have ceased collection of this account and have returned the account to our client.There are no funds are still outstanding.CheckFreePay Corporation has defamed my character and exhausted an exuberant amount of time to dateThis company should be put out of business for making claims on innocent customers.
Sincerely,
*** ***

From: *** *** ***] Sent: Friday, May 12, 10:PM To: Revdex.com ***> Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint *** On 5/11/3:PM, Revdex.com wrote: This e-mail is to notify you that you currently have a new message with Revdex.com in regards to complaint *** Please click on the link below to access Revdex.com's Online Complaint Management System to read this messageClick here to read the messageIf your email program does not support the link above, then please copy and paste the link below into your browser***de This is a post-only mailingReplies to this message are not monitored or answeredIf you have any further questions or concerns, please do not hesitate to contact us at c*** or ***
Thank youThis complaint has been settled so I would like to remove it

Thank you for bringing this matter to our attention. We have looked into the issues raised by the consumer in complaint # *** and determined that the problems she referenced were related to a system upgrade that took place over the weekend of April 23rd involving our “walk-in”
payment service. We have confirmed that the payment referenced in complaint # *** complaint has been remitted to the designated payee as instructed and fees reimbursed to the consumer and have communicated with the consumer accordingly. We apologized for any inconvenience that she may have experienced. If you have any further questions or, if we may be of any additional assistance to you in this matter, please do not hesitate to contact us

Complaint* *** “I am rejecting this response because: The tech did come to our site but is still working on a resolution to the reporting issueAs of 5/24/the system went down twice He got all of our users set up on all of the computers, but we still have reporting issuesThey are not showing records of our deposits from 5/9/- 5/13/17, we provided documentation they did not accept our records We are still working with them to resolve this“
Complaint* ***
“I am rejecting this response because: The tech did come to our site
but is still working on a resolution to the reporting issueAs of
5/24/the system went down twice He got all of our users set up on all
of the computers, but we still have reporting issuesThey are not
showing records of our deposits from 5/9/- 5/13/17, we provided
documentation they did not accept our records We are still working
with them to resolve this“ Thank you for your help! *** ***
*** *** *** *** ***
*** *** **
*** ** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are in receipt of the Revdex.com
("Revdex.com") complaint (***) submitted to the Revdex.com on November 3,
(the "Complaint")Please accept this
correspondence as ***
Corporation’s ("***") response to the Complaint.
We have received the necessary paperwork to process the
adjustment. The company will be reaching
out to the customer regarding the refund details
We apologize for any inconvenience the customer has experienced

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are in receipt of the Revdex.com
("Revdex.com") complaint (***) submitted to the Revdex.com on November 11,
(the "Complaint")Please accept this correspondence as
*** Corporation’s ("***") formal response to the
ComplaintOn November 24, 2015, contact
was made
with Mr*** who indicated that the matter has been resolved

We are in receipt of Revdex.com complaint #[redacted] Please accept this correspondence as CheckFreePay Corporation’s (CheckFreePay”) formal response to the Complaint. The details of our review are discussed below.   The payment in question was scheduled with the sender to an email...

address in which the receiver had a [redacted] profile with a [redacted]) account linked to it. The transaction processed normally and went into the [redacted] account without any issue.  However, it appears that the receiver’s bank account information may have been entered the incorrectly on the profile.   The sender was contacted, informed that assistance from her bank was needed to resolve the issue and the trace number and information needed to resolve with the bank was provided. On January 9, 2017, we received confirmation that the funds settled back to the source account. The company is hopeful this will settle the matter to the full satisfaction of the consumer.

Thank you for bringing this matter to our attention.  We have looked into the issues raised by the consumer in complaint #[redacted] and determined that the problems he referenced were related to a system upgrade that took place over the weekend of April 23rd involving our “walk-in” payment...

service.  We have confirmed that the payment referenced in complaint [redacted]as been remitted to the designated payee as instructed and have communicated with the consumer accordingly.  We apologized for any inconvenience that he may have experienced.  If you have any further questions or, if we may be of any additional assistance to you in this matter, please do not hesitate to contact us.

We are in receipt of the Revdex.com ("Revdex.com") complaint ([redacted]) received May 16, 2016. Please accept this correspondence as CheckFreePay Corporation’s (“CheckFreePay”) formal response to the Complaint.  CheckFreePay investigated the complaint submitted by [redacted]. ...

As detailed in the complaint, the subject payments were unable to be applied at [redacted] due to an incorrect account number, and were subsequently rejected by [redacted].  In keeping with CheckFreePay’s standard operating procedure, the funds for the rejected payments were returned to [redacted] to be refunded to the customer.  CheckFreePay escalated this issue with the [redacted] Financial Services corporate office.  Our [redacted] Financial Services contact communicated with the store manager of the [redacted] location concerning this matter, and to advise the store to refund the funds to [redacted].  CheckFreePay was advised that the store is prepared to refund [redacted]’s funds including the fees paid

Thank you for bringing this matter to our attention.  We have looked into the issues raised by the consumer in complaint [redacted]nd determined that the problems she referenced were related to a system upgrade that took place over the weekend of April 23rd involving our “walk-in” payment...

service.  We have confirmed that the payment referenced in complaint [redacted] complaint has been remitted to the designated payee as instructed and have communicated with the consumer accordingly.  We apologize for any inconvenience that she may have experienced.  If you have any further questions or, if we may be of any additional assistance to you in this matter, please do not hesitate to contact us.

We are in receipt of the Revdex.com
("Revdex.com") complaint ([redacted]) submitted to the Revdex.com on September 29,
2015 (the "Complaint"). Please accept this...

correspondence as CheckFreePay
Corporation’s ("CheckFreePay") formal response to the Complaint.  The details of our review are discussed
below.
The customer scheduled the payment on Friday, September 25, 2015.  CheckFreePay processed the payment from this customer and sent to the biller on
September 29, 2015.  The customer was
informed by the CheckFreePay Call Center on September 29, 2015, that the
payment may take 3-5 business days. 
CheckFreePay confirmed with the biller that the payment posted on
September 30, 2015.