Childs Play Inc

Dear Revdex.com -LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency.We sincerely apologize for the experience of both the user and their loved one during the described processIt is our effort to provide outstanding customer support and any
shortcomings will be examined in great detail.No further charges will be applied to the customer's account. Sincerely,Mike Z***Managing Director

Dear Revdex.com -This correspondence is in response to Case ID #***LifeStation Inctreats any hint of consumer dissatisfaction with the highest level of urgency and responds in a timely manner.After reviewing this case, LifeStation has begun the process of refunding the customer
$on Monday, January 25th(A separate credit was processed on Friday, January 22nd for $43.31.) This brings the total credit to $which was the purchase price and disputed amount.We apologize for any inconvenience to the customer during this time and look to provide for any needs they may have in the future.Please feel free to contact me with any additional questions or concerns. Sincerely,*** Z***Managing Director

Dear Revdex.com-LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner. We apologize for the inconvenience caused during this process and have taken the step of crediting the customer for the disputed amount
of $A refund has been processed and will be applied to the customer's form of payment in the coming days.Our customer service manager has spoken to the daughter of the customer and made her aware of this resolution.Please feel free to contact me with any additional questions or concerns. Sincerely,Mike Z***LifeStation Inc

Dear Revdex.com -This correspondence is in response to Case ID # ***LifeStation takes any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.The customer has been credited for the disputed amount of $on August 13th,
2015. We apologize for any inconvenience related to this matter and look forward to providing service for any future needs.Sincerely,Mike Z***Managing DirectorLifeStation Inc

Dear Revdex.com:This correspondence is in response to Case ID # ***LifeStation Inctakes any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.The customer has received the Disputed Amount of $via their credit card
company by disputing the charge and LifeStation will close the account effective immediately.We apologize for any inconvenience that has occurred and look forward to providing for any future needs.Sincerely,Mike Z***Managing DirectorLifeStation Inc

Dear Revdex.com -This correspondence is in response to Case ID ***.LifeStation Inctreats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.A refund for the disputed amount of $was submitted on Monday, April 11th,
This may take a few days to be applied back into the customer's account.We apologize for any inconvenience caused during this situation and look forward to serving the customer should the need arise again. Sincerely,*** ***LifeStation Inc

Complaint: ***
I am rejecting this response because:
I have not yet received a credit in the amount of $to my credit card. In addition, there is now an additional pending charge of $from Lifestation that occurred on May on my credit card.I called Lifestation customer service yesterday and the person I spoke with said that I would receive credits for both $and $6.79, but that it could take a couple of weeks. Until/unless these amounts are credited to my credit card I am unwilling to resolve this issue
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com -LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency and always responds in a timely manner.We sincerely apologize for any inconvenience caused to the customer during this manner and have taken the proper steps to remediate this issue
in the future.The customer has been credited the outstanding balance in the amount of $as part of this process. Sincerely,Mike Z***LifeStation Inc

Complaint: ***
I am rejecting this response because: The price of the un-returned equipment went up after. I asked for the deduction. The operator quoted dollars and when the price reduced the price went up. Also, Lifestation knew they had not been monitoring my moms home because the state put in a concept like lifestation. I totally disagree and I do not believe that the product is sufficient
Regards,
*** ***

Dear Revdex.com -This correspondence is in response to Case ID# ***LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.We apologize for the inconvenience experienced by the customer during this process
and have processed the refund payment for the disputed amount. A review is being conducted to examine why the initial refund that was to be mailed on 12/28/was never processed. Sincerely,Mike Z***

Dear Revdex.com - This correspondence is in response to Case ID #***LifeStation Inctreats any hint of consumer dissatisfaction with the highest level of urgency and responds in a timely mannerOur supervisor, *** H***, has spoken with the customer and they have
decided to keep the existing equipment package and help button that is in their possession instead of having it replaced with a different type of system and button. We look forward to serving this customer for many years and are ready to assist them with any additional questions or concerns should the need arise. Sincerely,*** Z***Managing Director

Dear Revdex.com -LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency and responds in a timely manner.We will be crediting the customers account in the amount of $and will not require our system be sent back.However, we will not be paying the
$shipping charge that the customer incurred by choosing another provider. Sincerely,Mike Z***

Dear Revdex.com -LifeStation Inctreats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.From our investigation of this matter, it appears that the postal service did not have the proper documentation and payment method to
return the system to LifeStation thereby creating a confusing set of circumstances and postponement of account cancellation.However, in our effort to always provide an exemplary customer experience, LifeStation will be crediting the initial payment method in the amount of $The customer has been notified of this outcome via a telephone call from a member of our supervisory team. Sincerely,Mike Z***LifeStation Inc

Complaint: ***
I am rejecting this response because it's unacceptableI have already returned the device at my expense. Your repSherry intentionally misled meI suggest you listen to the callShe understood the urgency and deadline for receiving the device
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMy mother did notice a credit was issued to her card this morning in the amount of $Thank you.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***