Childs Play Inc

Dear Revdex.com -LifeStation treats all consumer dissatisfaction with the highest level of urgency and seeks to respond in a timely manner. We sincerely apologize for the inconvenience caused to the customer and have refunded the appropriate disputed amount. The customer was contacted by...

a LifeStation supervisor regarding this resolution.Please call us with any additional questions at [redacted] Sincerely,Mike Z[redacted]LifeStation Inc.

Dear Revdex.com -LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner. The consumer has been contacted in this matter and has decided to keep the LifeStation service. As a courtesy, their account has been...

credited $100 for any inconvenience.Please feel free to contact us with any further questions regarding this matter. Thank you, Mike Z[redacted]LifeStation Inc.

Dear Revdex.com - LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.Regarding this issue, it appears that a first refund check was issued on September 16, 2016 which did not reach the customer. A new...

check for the disputed amount is being processed today to be sent to the customer immediately. We apologize for the inconvenience to the customer during this entire process and look forward to one day serving them again in the future. Sincerely,Mike Z[redacted]LifeStation Inc.

Dear Revdex.com -This correspondence is in response to Case ID #[redacted].LifeStation Inc. takes any hint of customer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.The customer has been credited $449.25 to their original form of payment on June...

1, 2015. (This may take few days to appear.)Please feel free to contact me with any additional questions or concerns.Sincerely,Mike Z[redacted]Managing DirectorLifeStation Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com - This correspondence is in response to Case ID # [redacted] LifeStation Inc. treats any hint of consumer dissatisfaction with the highest level of urgency and response in a timely manner.Although LifeStation has not received its equipment back as per our...

standard customer agreement, we are closing this account with no equipment or future service charges to be incurred by the customer.Please contact us with any questions or concerns. Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Not accurate.  I received up to FIVE calls a day for almost two weeks.  When I answered, the caller just hung up.  When they engaged, it was a SALES call.  It had nothing to do with any order or status.  When I tried to get more information, the rep was rude and unresponsive.  I finally had to, on my own, find a corporate business number to get the calls to end. At NO time did any rep reference an expired battery.  AND the calls come from "Toll Free" on the caller id or "Cust SVS" on the caller ID.   If this were a valid company call, why not use the right company name on the caller ID? 
Regards,
[redacted]

Dear Revdex.com -This correspondence is in response to Case ID # [redacted]LifeStation is very sorry to hear about the state of emergency situation that the user was faced with and the resulting losses.We have decided to not bill the customer for the loss of equipment and have closed out...

their account with no charges outstanding.Should we be of any further assistance, we look forward to once again providing our services.Sincerely,Mike Z[redacted]Managing DirectorLifeStation Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com -LifeStation treats every hint of consumer dissatisfaction with the highest level of urgency and responds in a timely manner.We apologize for the inconvenience caused to this customer and will be crediting their account in the amount of $227.70. Should the need...

arise, we look forward to providing service in the future. Sincerely,Mike Z[redacted]LifeStation Inc.

Dear Revdex.com -LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.A credit has been processed for the disputed amount of $96.95. We apologize for any inconvenience and confusion in this matter and look...

forward to providing for any future needs. Sincerely,Mike Z[redacted]LifeStation Inc.

Dear Revdex.com -This correspondence is in response to Case #[redacted]LifeStation is committed to providing our customers with the highest level of medical alert monitoring and service. We are sorry you feel that we have not met that standard. LifeStation offers different payment...

options. As with most services, the longer a customer would like to arrange for services, the more significant a discount they can receive. Although we disagree with the characterization of our billing practices, we always strive to respond in good faith to the concerns of our customers to ensure LifeStation meets their expectations. Therefore, we have taken the step of crediting you the full purchase price of $83.85.Sincerely,Mike Z[redacted]Managing DirectorLifeStation Inc..

Dear Revdex.com -This correspondence is in response to Case ID # [redacted]LifeStation Inc treats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner. We apologize for the inconvenience caused to this customer and have taken the...

following action. In addition to the initial credit processed of $198, an additional credit in the amount of $54.45 has been applied to the customer's original form of payment.We look forward to providing service to this customer in the future should a need arise.Sincerely,Mike Z[redacted]LifeStation Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com -This correspondence is in response to case ID # [redacted]
LifeStation Inc. takes any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.The customer has been refunded $103.80 to their original form of payment on...

7/1/15. (This may take a few days to show up in their records.)We apologize for any inconvenience that this issue caused the customer and look forward to serving them should the need arise.Sincerely,Mike Z[redacted]Managing DirectorLifeStation Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com -LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency and responds in a timely manner.Due to an incorrect entry during the order process, LifeStation inadvertently set up the wrong payment plan for the customer. We have taken the steps...

of refunding the customer their full payment amount and will additionally be crediting them for their overdraft fees.We apologize for any inconvenience caused to the customer during this process and look forward to serving them in the future should the need arise. Sincerely,Mike Z[redacted]Managing Director

Dear Revdex.com -LifeStation treats every hint of consumer dissatisfaction with the highest level of urgency and seeks to respond in a timely manner.We sincerely apologize for the inconvenience caused to this customer during this process and have taken the step of processing a credit for...

their full disputed payment amount.Should the need arise in the future we look forward to providing our services.Please do not hesitate to contact us with any additional questions or concerns. Sincerely,Mike Z[redacted]LifeStation Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]