Childs Play Inc

Complaint: ***
I am rejecting this response because:I had not responded earlier since I was waiting to see if the amount they said they would refund actually took placeI received my statement today and found they did refund $on Feb but only refunded $on Feb instead of $as they stated they wouldAs a result, they "shorted" me $I would have been satisfied had they refunded the full amount they committed to refund but now am not satisfied againDo you have any recourse? Right now their official response differs from their actual actions.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com - This correspondence is in response to Case ID # *** LifeStation Inctreats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.We apologize for any inconvenience that the consumer experienced in
attempting to use our services and look forward to serving them once again should the need arise.The desired settlement amount is $92.82. $was processed for a refund on 12/28/and the remaining $has been processed for a refund on 1/4/back to the original form of payment.Please feel free to contact me for any questions or concerns. Sincerely,*** Z***Managing DirectorLifeStation Inc

Dear Revdex.com -LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency and responds in a timely manner.Upon review of the issue, *** *** complained that numerous calls were placed to his home phone numberHe states that he is not a customer,
however upon review, an order for LifeStation was placed from this number that was provided b *** *** *** This number has been used as the primary customer service contact number since the order was placed in Recently, we have used this number on numerous occasions to make the customer aware of low battery signals coming from the LifeStation unit in order to ensure proper functionalityThe last call to this number was placed on May 27, Since that time we have updated *** *** account to only call her cell phone number on customer service matters* *** *** was made aware of the issue and agreed to the change via phone. Sincerely, Mike Z***Managing Director

Dear Revdex.com - This correspondence is in response to Case ID # [redacted]LifeStation Inc. treats any hint of customer dissatisfaction with the highest level of urgency and seeks to reply in a timely manner.Following the research of this issue, LifeStation will be refunding the...

customer for the disputed amount of $325. This refund was processed on October 25th and may take a few days to be applied to the form of payment.We apologize for any inconvenience during this process and look forward to providing for all of the customers needs in the future. Sincerely,Mike Z[redacted]LifeStation Inc.

Complaint: [redacted]
I am rejecting this response because:Proof that they got the productThis notice serves as proof of delivery for the shipment listed below.Tracking Number:[redacted]Service:[redacted]Weight:6.00 lbsShipped/Billed On:11/07/2016Delivered On:11/11/2016 10:33 A.M.Delivered To:UNION, NJ, USReceived By:V[redacted]Left At:DockThank you for giving us this opportunity to serve you.Sincerely,This company has not refunded my payment as of 11/14/2016 see below and they have their product which I did not requestInformation from my checking account Debit Card W/D:[redacted]
[redacted] Date11/07/16 [redacted]
[redacted]-$30.95 11/09/2016
Regards,[redacted]r

Complaint: [redacted]
I am rejecting this response because: The full amount was not refunded as promised.  Only $233.55.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com - LifeStation treats every hint of consumer dissatisfaction with the highest level of urgency and seeks to respond in a timely manner.We sincerely apologize for the inconvenience caused to the customer during this process and have taken the step of processing a...

refund for the requested amount.We look forward to be of service again in the future should the need arise. Sincerely,Mike Z[redacted]LifeStation Inc.

Complaint: [redacted]
I am rejecting this response because:The apology did not address the specific problem I had with Life Station being totally insensitive, asking inappropriate questions and demanding answers. The generic one sentence fits all response given by Mr Z[redacted] frankly is not acceptable. A personal apology to me and my Family is needed. The refund of the charge of 28.95 is fine.[redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response -- to date-- because: Unit has been returned as of the first of September.  We had this service for over two years, but it became an issue.  My mother and I decided too much of an issue.  In June 2018, due to service issues, a rep of the company suggested that I not be charged for the quarter.  I accepted this offer and thanked him.   Yet apparently this was never noted, and now the company is trying to charge me for this quarter.   And even after I cancelled the service and returned the unit, I was charged.  The September charge of $113 needs to be reversed, please. I am sorry, but everything became too complicated, and the my phone call was not returned.  The one man that I spoke to in late August was impossible to work with and unprofessional.  He broke the camel's back.  When I asked for his name (maybe he had given it at beginning of call, but I did not hear/record it), he refused and hung up on me.  He was unwilling or unable to assist.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. What they say in their response is true. However, it does not reflect any intention to review and perhaps change (what I consider) the unethical business practice of processing the “order” if no call back to cancel within 7 days. The process should be the order will be “cancelled unless you (the caller) call back to confirm the order.” The potential exists, if a caller does not check his/her credit card statements regularly, that a person could be billed for months before noticing.  In this case, I had no idea the order was processed as I called for my mother in law in a different state so would never have know equipment arrived at her front door.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Tell us why herDear [redacted] We are in receipt of your letter, dated April 3, 2018, detailing the complaint of [redacted] regarding certain phone calls received by [redacted] from LifeStation.  Dear Revdex.com - LifeStation treats any hint of consumer...

dissatisfaction with the highest level of urgency and looks to respond in a timely manner.  The customer’s desired relief according to the complaint is no further contact by the business. In order to meet the desire expressed by [redacted] to not receive calls, LifeStation has added her telephone number [redacted]) to its internal do not call (DNC) list to ensure that [redacted] does not receive another call.   We always strive to respond in good faith to the concerns of our customers to ensure we meet their expectations.   If you have any further questions or concerns, do not hesitate to contact us. Sincerely, Mike Z[redacted]LifeStation Inc.

Dear Revdex.com -This correspondence is in response to Case ID # [redacted]LifeStation Inc. takes very seriously any hint of consumer dissatisfaction and looks to respond in a timely manner.Regarding the above case number, the customer was in contact following this complaint with our...

Customer Service Manager at which time they arranged the return of our system.The system was received on Wednesday, 9/16/15 and a credit for the disputed amount of $28.95 was filed to be processed. (This may take a few days to show up on the customer's form of payment.)LifeStation apologizes for any inconvenience to the customer caused during this process and looks forward to serving them once again in the future should the need arise.Sincerely,Mike Z[redacted]Managing DirectorLifeStation Inc.

Tell us whDear Revdex.com - Dear Revdex.com -LifeStation treats every hint of consumer dissatisfaction with the highest level of urgency and responds in a timely manner.We apologize for any inconvenience caused to this customer during this process and have taken the...

liberty of refunding all of their charges and closing the account.We look forward to providing service once again in the future should the need arise. Sincerely,Mike Z[redacted]LifeStation Inc.y here...

Dear Revdex.com - This correspondence is in response to Case ID #[redacted]LifeStation treats any hint of consumer dissatisfaction with the highest level of urgency and looks to respond in a timely manner.A refund for $33 was processed on June 9th and the remaining disputed amount of...

$11 was processed for a refund on June 16th. We apologize for any inconvenience caused during this time to the customer and hope to provide for any future needs should the situation arise. Sincerely,[redacted]LifeStation Inc.

Dear Revdex.com - This correspondence is in response to Case ID #[redacted]LifeStation Inc. treats any hint of consumer dissatisfaction with the highest level of urgency and responds in a timely manner.We apologize for any inconvenience that this situation caused the user of our...

system. A credit of $386.10 was already been processed for payment prior to receiving this case. The remaining amount of $128.70 has been processed on 1/22/16 and will be applied back to the original form of payment. (These two credits equal $514.80 which was the full amount initially paid.)We look forward to serving the customer should the need arise. Sincerely, [redacted] Z[redacted]Managing DirectorLifeStation Inc.

Dear Revdex.com - This correspondence is in response to the open Case ID #[redacted]We have done a second review of this case and credited the customer the remaining $15.22 on March 17, 2016.We look forward to servicing this customer should the need arise in the future. Sincerely,[redacted] Z[redacted]LifeStation Inc.

Dear Revdex.com -LifeStation treats every hint of consumer dissatisfaction with the highest level of urgency and responds in a timely manner.We apologize for any inconvenience caused to this customer during this process and have taken the liberty of refunding all of their charges and...

closing the account.We look forward to providing service once again in the future should the need arise. Sincerely,Mike Z[redacted]LifeStation Inc.