Choice Audio Video Unlimited is a leading provider of media products and services in the United States. For more than 15 years, our dedicated team of professionals has been committed to providing consumers with the highest quality products and services. I love to use this service. In video creation, I need audio and video of good quality. This site has fulfilled my needs.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
To whom it may concern:In response to the complaint #[redacted] posted to Revdex.com site on 5/**/2016. This consumer has indeed completed the requirements and has qualified for the incentive ($1,000 [redacted]). Per our Terms & Conditions, the consumer can expect to receive their prize...
2-4 weeks after they have submitted their claim paperwork. We have received this consumer's claim paperwork and have sent the gift card to him on 5/**/2016. The consumer should receive the gift card in one week.Please close this complaint and mark as resolved. Thank you.Mohit S[redacted]Director, ComplianceRewardZone USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The problem was that I couldn't receive emails from reward zone USA. Guys are doing a great job and they are not scammers. Thank you for a pleasant Christmas gift.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I filed a claim against RewardZoneUSA under Complaint # [redacted]. I got a response from them today. The email was very generic saying that I have been unsubscribed. However, this is not the case. I received at least a dozen emails since then. I followed his instructions to forward the emails but this only yielded additional bounce messages coming my way. They also said that this is the end of the corporate response which is not promising. Jared H[redacted]###-###-####
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you for contacting RewardZone USA, LLCThis is in response to the consumer's rejection of our response to complaint #[redacted] originally filed on 7/**/16.This consumer has indeed completed the requirements to qualify for the gift card incentive. We sent a claim form to this consumer on 7/**/2016 and currently await the consumer to sign and return it to us. We also require government issued photo identification and proof of mailing address if different from the one on the ID.Once we receive this documentation, we will promptly send the gift card. Thank you,Mohit S[redacted]Director, ComplianceRewardZone USA, LLC
Thank you for contacting RewardZone USA.Can you please provide the email confirmations for the offers you completed? Our system does not show that you have completed any of the PAID PARTICIPATION offers on our site. You can forward the email confirmations to [redacted] We...
will be happy to investigate this further for you. Regards,Mohit S[redacted]Director, ComplianceRewardZone USA
Hello,Hello,We are writing in response to case #[redacted], posted June **, 2017. This user has completed 3 of the 4 offers she needs in order to qualify for her $100 Dollar General gift card. These offers were purchased while our offices were closed overnight on June **-**, 2017. The user has not...
contacted us through any of the various channels we provide for customer service inquiries, like our customer service online portal, or our email address: [redacted]. Thus, this is the first we knew of this user's completion of offers and request for her incentive. With that said, we'd like to give this user her prize if she can furnish us with proof that she completed a 4th and final offer to render her qualified for her incentive. If she has already purchased this last offer, it is possible that our system has not processed her credit yet (this can take up to 5 business days, as offers are processed by external partners); if she has not, she can return to our system via a personalized link that we'll be happy to provide if she reaches out to us at either of the above-mentioned contact points. If 5 days pass and your offer has not credited, please reach out to us for a Manual Credit Packet.Please note, all users have 20 days to purchase their offers, and 10 days thereafter to submit a valid Claim Incentive via one of the contact points above. Best,RewardZone USA
Dear [redacted] -Thank you for contacting RewardZone USA, LLCWe are in receipt of your complaint to the Revdex.com, dated 11/*/2015. We responded to your many emails to let you know that we only have you registered for 4 offers. You were told you need one additional offer and...
were also given a link to come back in to resume the process and register for your fifth and final offer. In your emails, you claim to have completed four offers. You need one more in order to qualify for the $100 gift card. Once you complete the final offer, we promise to send you the prize.A bit about our program: The email you received was to prompt your entry into our survey and promotional program. We operate the survey and the promotional program that appears after you complete our survey. Throughout this promotional program, you must complete the required number of advertised offers in order to qualify for the promotional item. We clearly state that simply completing the survey does NOT qualify you for the incentive. It is clearly and conspicuously stated, on our sites as well as in our Terms and Conditions, that PAID PARTICIPATION is required. Users must complete the required offers in order to qualify for the incentive. To qualify for the incentive, you must complete the requirements based on the type of incentive you signed up for. If the incentive is valued at $100 or less (a Tier 1 incentive) then you need to complete two (2) silver, (2) gold, and (1) platinum offer on the respective silver, gold, and platinum pages. If the incentive is valued at $100 or more (a Tier 2 incentive) then you need to complete two (2) silver, (2) gold, and (6) platinum offers on their respective pages. Offers may repeat between pages and the offer will count depending on the page you complete it (for example, an offer may show up on the silver and gold page, if you complete it on the silver, it will count as a silver offer). All offers must be completed within thirty calendar days in the Eastern Standard Time zone.You have completed: one (1) Platinum offer, two (2) Silver offers and one (1) Gold offer You must still complete: one (1) more Gold offer Please come back to our program via the following link to resume the process: [redacted]If something went wrong and you've completed the requirements or have another issue, we'd love to help you. Please respond with some additional information:1. The e-mail address used and the approximate date you completed the requirements.2. If you have completed an offer and it does not appear on your incentive status page, please forward the email order confirmation for the missing offer to us ([redacted]). This order confirmation should show your name, email address and order number.3. If you encountered a technical problem that has prevented you from completing the offers, please describe the steps taken prior to encountering the issue. Every detail you can give us will help us identify and fix the issue.Once a consumer completes the required number of offers, we assuredly send the prize. We give out thousands of dollars in prizes each week to those consumers who properly complete the program requirements. We also encourage consumers to consider trying out the products listed within our Silver, Gold and Platinum pages. As they will get a chance to try out great products, while being on the way to earning a prize. For additional information, please refer our terms and conditions [redacted]If you would like us to further explain or investigate the email you received, please forward us the email, which was intended to prompt your entry into our promotional program. You can forward the email(s) to [redacted]For any future contact for any reason, you can reach us directly at [redacted] as well.Regards,Mohit S[redacted]Director, ComplianceRewardZone USA, LLC
Sherri – Thank you for contacting RewardZone USA, LLC. I apologize for my delayed response. It appears that you have been sending emails in reply to our messages. Unfortunately, they do not come through in that system. Our responses to you have been to...
instructing you to forward the emails to us at [redacted] Instead, now that I am handling your case, can you please forward the email confirmations to me at [redacted] I have tried to reach you at ###-###-#### but I am unable to get a hold of you. Please call me at ###-###-#### or let me know a good time to try you again. Once I have verification that you have completed the required offers, I will process your gift card order immediately. I will send the same message through the Revdex.com system. Please reply asap, so we can get this resolved. Thank you, Mohit
Dispute Resolution:We are in receipt of the complaint #[redacted] dated 12/**/2015.For the following reasons, please mark this complaint as resolved:-This consumer has indeed completed the requirements for participation and has since been notified to complete the required paperwork. We await the...
return of the signed paperwork, so that we may send her the prize.-We are not responsible for our third party advertisers' billing procedures. We suggest contacting the vendor directly to inquire about the reason for the higher charge. You may find a list of our active vendors here: [redacted]-Our system does not retro-actively credit offers to a consumer's incentive status. We have, however, notified you that the offer in question has been accepted and credited.-Additionally, we have replied to each of your emails. Our phone message clearly states that you must email us to get a response.-We have received your claim incentive and we await your return of the necessary signed paperwork. Once we receive the required documents, we will send the prize. Thank you.Mohit S[redacted]Director, ComplianceRewardZone USA
[redacted] -We have received the consumer's rejection. We reply with the following: [redacted]: We are in receipt of your complaint with the Revdex.com (File # [redacted]). Thank you for the opportunity to address your complaint. From your letter, we see that you have rejected our resolution. We see that you actually have received all of our communications, contrary to your statements made. You have qualified for the prize and have completed the claim paperwork. We have ordered your prize and you will receive it shortly.This matter is resolved and closed.Thank you. Mohit S[redacted] Director, Compliance RewardZone USA
Thank you for contacting RewardZone USA, LLC. We are in receipt of the complaint #[redacted] dated 6/*/2017. We have verified that this consumer has completed their participation in our program and has qualified for the incentive ($1,000 gift card.) We have sent this consumer their...
claim form and await its return with Identification and proof of address. The form has not been returned to us and the window for eligibility is now over. The consumer only has 30 days to complete the claim form and return it to us. Despite this claim being expired, we will extend the deadline as a courtesy. The consumer must return the claim form back to us. It was sent on April **, 2017. I have just issued a resend of the claim form, in case it got misplaced. This matter is in the hands of the consumer and is considered resolved on our end. We patiently await the consumer's return of the signed claim form and supporting ID/ Proof of address documentation. Thank you,Mohit S[redacted]Director, ComplianceRewardZone USA, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Consumer was sent the claim form and we await its return so that we can process the claim and send the prize.Note to consumer:[redacted] – We received your complaint with the Revdex.com. I am writing because I am confused as to why you had gone tothe Revdex.com. You have been sent...
the claimform on 6/** and we have been waiting for you to complete and sign it and sendback to us, so that we can send you your prize. Please look for the email from Adobe EchoSign with yourclaim form. If you have any further questions, please reach us at [redacted] Thank you.Mohit S[redacted]Director, ComplianceRewardZone USA, LLC
Dear [redacted] – Thank you for contacting RewardZone USA, LLC. We have received your complaint with the Revdex.com dated *//2017 (File # [redacted]). We see that you have purchased the following offers to earn the $1,000 gift card incentive: [redacted]...
*
Our records indicate that you completed 8 of the required 10 offers. In your complaint, you mentioned that you completed all 10 of the required offers. Often times, there are technical glitches that cause some offers to not show up in your incentive status. Please identify the two offers that you completed that does not show up in the list above and send the email confirmations that you got from those offers to me at [redacted]. I will be able to verify your participation and make sure to grant you credit for that missing offer. Once we have verified your participation, we will promptly send you the gift card. Please send me the email confirmations for the offers that do not show up above. I apologize for the inconvenience. Regards, Mohit S[redacted] Director, Compliance RewardZone USA, LLC [redacted] [redacted] [redacted] NOTICE: The contents of this message may be privileged and confidential. Therefore, if this message has been received in error, please delete it without reading it. Your receipt of this message is not intended to waive any applicable privilege. Please do not disseminate this message without the permission of the author.
Hello [redacted] – This is in response to your complaint made with the Revdex.com (File #[redacted]) dated 11/**/2016. I apologize for my delayed response. We have been trying to track down the source of the advertisements you are seeing. Can you please provide...
screenshots of the ads that you are receiving? We have reached out to our partners and removed your email address from their system. If you are still seeing this advertisements, please take screenshots and send them to me directly. You can forward them to [redacted] Be advised, while they are our advertisements, we do employ third party marketing companies to promote our products. Sometimes, they deviate from our guidelines and use aggressive means to push our advertisements onto consumers. I sincerely apologize for the inconvenience. Again, if you can provide screenshots of the activity, we will be able to track down the exact source of the advertisements. In the meantime, please let us know if you are still seeing them on your phone, when visiting Chicago Tribune’s website. Thank you. Mohit [redacted]
Dear [redacted] – Thank you for contacting RewardZone USA, LLC. We have received your complaint with the Revdex.com dated 1/*/2017 (File #[redacted]). We see that you have purchased the following offers to earn the $1,000 gift card incentive:
[redacted]...
[redacted] Our records indicate that you completed 9 of the required 10 offers. In your complaint, you mentioned that you completed all 10 of the required offers. Often times, there are technical glitches that cause some offers to not show up in your incentive status. Please identify the one offer that you completed that does not show up in the list above and send the email confirmation that you got for that offer to me at [redacted] I will be able to verify your participation and make sure to grant you credit for that missing offer. Once we have verified your participation, we will promptly send you the gift card. Please send me the email confirmation for the offer that does not show up above. I apologize for the inconvenience. Regards, Mohit S[redacted] Director, Compliance RewardZone USA, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and
They said they would look into it but have not confirmed that they will honor THEIR commitment to pay the $1000 gift card. Per their instructions, I successfully completed 10 trial offers. (For some reason, only eight showed up )I have attached the list. I emailed them many times to inquire as to why the other two trial offers I did were not listed and I never received a response/there was nothing in my "junk" mail either. They do not provide a telephone number to call either. I have attached proof that I completed the two missing offers. I provided photos of the items as well as a credit card statement showing the trial offers were paid (please see the date-November [redacted]same day I completed all of the other trial offers). The two offers missing from the list are the teeth whitening offer and the Garcinia Cambogia offer. The credit card statement has telephone numbers to confirm that these products were indeed purchased. I have read other conplaints from consumers who have experienced the same problems with Reward USA...that is to say they too had trial offers missing from their lists...so they did not receive the $1000 gift card. I am wondering if this is being done on purpose so the $1000 gift cards do not have to be paid out. I expect to receive my $1000 gift card, as agreed upon not just a promise to look into it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern:This is in response to the complaint made with the Revdex.com, file #[redacted] dated 7/*/16.Per the consumer's complaint, he claims that he completed the required offers to qualify for the incentive ($1,000 Walmart gift card.) Our records indicate that he has...
not completed the required offers necessary to qualify for the incentive. Our Terms and Conditions clearly state that paid participation is required and that Two (2) Silver, two (2) Gold, and six (6) Platinum offers must be completed in order to qualify for the incentive. The consumer reached out to our customer service team and was promptly replied to, instructing him to send proof of purchase of the Silver, Gold, and Platinum offers that he claims to have completed. Once we verify his participation to be valid, we will promptly send the gift card. At this time, we still await this consumer's response with proof of purchasing the required Gold, Silver and Platinum offers. Thank you,Mohit S[redacted]Director, ComplianceRewardZone USA, LLC
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
To whom it may concern:In response to the complaint #[redacted] posted to Revdex.com site on 5/**/2016. This consumer has indeed completed the requirements and has qualified for the incentive ($1,000 [redacted]). Per our Terms & Conditions, the consumer can expect to receive their prize...
2-4 weeks after they have submitted their claim paperwork. We have received this consumer's claim paperwork and have sent the gift card to him on 5/**/2016. The consumer should receive the gift card in one week.Please close this complaint and mark as resolved. Thank you.Mohit S[redacted]Director, ComplianceRewardZone USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The problem was that I couldn't receive emails from reward zone USA. Guys are doing a great job and they are not scammers. Thank you for a pleasant Christmas gift.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I filed a claim against RewardZoneUSA under Complaint # [redacted]. I got a response from them today. The email was very generic saying that I have been unsubscribed. However, this is not the case. I received at least a dozen emails since then. I followed his instructions to forward the emails but this only yielded additional bounce messages coming my way. They also said that this is the end of the corporate response which is not promising. Jared H[redacted]###-###-####
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you for contacting RewardZone USA, LLCThis is in response to the consumer's rejection of our response to complaint #[redacted] originally filed on 7/**/16.This consumer has indeed completed the requirements to qualify for the gift card incentive. We sent a claim form to this consumer on 7/**/2016 and currently await the consumer to sign and return it to us. We also require government issued photo identification and proof of mailing address if different from the one on the ID.Once we receive this documentation, we will promptly send the gift card. Thank you,Mohit S[redacted]Director, ComplianceRewardZone USA, LLC
Thank you for contacting RewardZone USA.Can you please provide the email confirmations for the offers you completed? Our system does not show that you have completed any of the PAID PARTICIPATION offers on our site. You can forward the email confirmations to [redacted] We...
will be happy to investigate this further for you. Regards,Mohit S[redacted]Director, ComplianceRewardZone USA
Hello,Hello,We are writing in response to case #[redacted], posted June **, 2017. This user has completed 3 of the 4 offers she needs in order to qualify for her $100 Dollar General gift card. These offers were purchased while our offices were closed overnight on June **-**, 2017. The user has not...
contacted us through any of the various channels we provide for customer service inquiries, like our customer service online portal, or our email address: [redacted]. Thus, this is the first we knew of this user's completion of offers and request for her incentive. With that said, we'd like to give this user her prize if she can furnish us with proof that she completed a 4th and final offer to render her qualified for her incentive. If she has already purchased this last offer, it is possible that our system has not processed her credit yet (this can take up to 5 business days, as offers are processed by external partners); if she has not, she can return to our system via a personalized link that we'll be happy to provide if she reaches out to us at either of the above-mentioned contact points. If 5 days pass and your offer has not credited, please reach out to us for a Manual Credit Packet.Please note, all users have 20 days to purchase their offers, and 10 days thereafter to submit a valid Claim Incentive via one of the contact points above. Best,RewardZone USA
Dear [redacted] -Thank you for contacting RewardZone USA, LLCWe are in receipt of your complaint to the Revdex.com, dated 11/*/2015. We responded to your many emails to let you know that we only have you registered for 4 offers. You were told you need one additional offer and...
were also given a link to come back in to resume the process and register for your fifth and final offer. In your emails, you claim to have completed four offers. You need one more in order to qualify for the $100 gift card. Once you complete the final offer, we promise to send you the prize.A bit about our program: The email you received was to prompt your entry into our survey and promotional program. We operate the survey and the promotional program that appears after you complete our survey. Throughout this promotional program, you must complete the required number of advertised offers in order to qualify for the promotional item. We clearly state that simply completing the survey does NOT qualify you for the incentive. It is clearly and conspicuously stated, on our sites as well as in our Terms and Conditions, that PAID PARTICIPATION is required. Users must complete the required offers in order to qualify for the incentive. To qualify for the incentive, you must complete the requirements based on the type of incentive you signed up for. If the incentive is valued at $100 or less (a Tier 1 incentive) then you need to complete two (2) silver, (2) gold, and (1) platinum offer on the respective silver, gold, and platinum pages. If the incentive is valued at $100 or more (a Tier 2 incentive) then you need to complete two (2) silver, (2) gold, and (6) platinum offers on their respective pages. Offers may repeat between pages and the offer will count depending on the page you complete it (for example, an offer may show up on the silver and gold page, if you complete it on the silver, it will count as a silver offer). All offers must be completed within thirty calendar days in the Eastern Standard Time zone.You have completed: one (1) Platinum offer, two (2) Silver offers and one (1) Gold offer You must still complete: one (1) more Gold offer Please come back to our program via the following link to resume the process: [redacted]If something went wrong and you've completed the requirements or have another issue, we'd love to help you. Please respond with some additional information:1. The e-mail address used and the approximate date you completed the requirements.2. If you have completed an offer and it does not appear on your incentive status page, please forward the email order confirmation for the missing offer to us ([redacted]). This order confirmation should show your name, email address and order number.3. If you encountered a technical problem that has prevented you from completing the offers, please describe the steps taken prior to encountering the issue. Every detail you can give us will help us identify and fix the issue.Once a consumer completes the required number of offers, we assuredly send the prize. We give out thousands of dollars in prizes each week to those consumers who properly complete the program requirements. We also encourage consumers to consider trying out the products listed within our Silver, Gold and Platinum pages. As they will get a chance to try out great products, while being on the way to earning a prize. For additional information, please refer our terms and conditions [redacted]If you would like us to further explain or investigate the email you received, please forward us the email, which was intended to prompt your entry into our promotional program. You can forward the email(s) to [redacted]For any future contact for any reason, you can reach us directly at [redacted] as well.Regards,Mohit S[redacted]Director, ComplianceRewardZone USA, LLC
Sherri – Thank you for contacting RewardZone USA, LLC. I apologize for my delayed response. It appears that you have been sending emails in reply to our messages. Unfortunately, they do not come through in that system. Our responses to you have been to...
instructing you to forward the emails to us at [redacted] Instead, now that I am handling your case, can you please forward the email confirmations to me at [redacted] I have tried to reach you at ###-###-#### but I am unable to get a hold of you. Please call me at ###-###-#### or let me know a good time to try you again. Once I have verification that you have completed the required offers, I will process your gift card order immediately. I will send the same message through the Revdex.com system. Please reply asap, so we can get this resolved. Thank you, Mohit
Dispute Resolution:We are in receipt of the complaint #[redacted] dated 12/**/2015.For the following reasons, please mark this complaint as resolved:-This consumer has indeed completed the requirements for participation and has since been notified to complete the required paperwork. We await the...
return of the signed paperwork, so that we may send her the prize.-We are not responsible for our third party advertisers' billing procedures. We suggest contacting the vendor directly to inquire about the reason for the higher charge. You may find a list of our active vendors here: [redacted]-Our system does not retro-actively credit offers to a consumer's incentive status. We have, however, notified you that the offer in question has been accepted and credited.-Additionally, we have replied to each of your emails. Our phone message clearly states that you must email us to get a response.-We have received your claim incentive and we await your return of the necessary signed paperwork. Once we receive the required documents, we will send the prize. Thank you.Mohit S[redacted]Director, ComplianceRewardZone USA
[redacted] -We have received the consumer's rejection. We reply with the following: [redacted]: We are in receipt of your complaint with the Revdex.com (File # [redacted]). Thank you for the opportunity to address your complaint. From your letter, we see that you have rejected our resolution. We see that you actually have received all of our communications, contrary to your statements made. You have qualified for the prize and have completed the claim paperwork. We have ordered your prize and you will receive it shortly.This matter is resolved and closed.Thank you. Mohit S[redacted] Director, Compliance RewardZone USA
Thank you for contacting RewardZone USA, LLC. We are in receipt of the complaint #[redacted] dated 6/*/2017. We have verified that this consumer has completed their participation in our program and has qualified for the incentive ($1,000 gift card.) We have sent this consumer their...
claim form and await its return with Identification and proof of address. The form has not been returned to us and the window for eligibility is now over. The consumer only has 30 days to complete the claim form and return it to us. Despite this claim being expired, we will extend the deadline as a courtesy. The consumer must return the claim form back to us. It was sent on April **, 2017. I have just issued a resend of the claim form, in case it got misplaced. This matter is in the hands of the consumer and is considered resolved on our end. We patiently await the consumer's return of the signed claim form and supporting ID/ Proof of address documentation. Thank you,Mohit S[redacted]Director, ComplianceRewardZone USA, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Consumer was sent the claim form and we await its return so that we can process the claim and send the prize.Note to consumer:[redacted] – We received your complaint with the Revdex.com. I am writing because I am confused as to why you had gone tothe Revdex.com. You have been sent...
the claimform on 6/** and we have been waiting for you to complete and sign it and sendback to us, so that we can send you your prize. Please look for the email from Adobe EchoSign with yourclaim form. If you have any further questions, please reach us at [redacted] Thank you.Mohit S[redacted]Director, ComplianceRewardZone USA, LLC
Dear [redacted] – Thank you for contacting RewardZone USA, LLC. We have received your complaint with the Revdex.com dated *//2017 (File # [redacted]). We see that you have purchased the following offers to earn the $1,000 gift card incentive: [redacted]...
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
*
Our records indicate that you completed 8 of the required 10 offers. In your complaint, you mentioned that you completed all 10 of the required offers. Often times, there are technical glitches that cause some offers to not show up in your incentive status. Please identify the two offers that you completed that does not show up in the list above and send the email confirmations that you got from those offers to me at [redacted]. I will be able to verify your participation and make sure to grant you credit for that missing offer. Once we have verified your participation, we will promptly send you the gift card. Please send me the email confirmations for the offers that do not show up above. I apologize for the inconvenience. Regards, Mohit S[redacted] Director, Compliance RewardZone USA, LLC [redacted] [redacted] [redacted] NOTICE: The contents of this message may be privileged and confidential. Therefore, if this message has been received in error, please delete it without reading it. Your receipt of this message is not intended to waive any applicable privilege. Please do not disseminate this message without the permission of the author.
Hello [redacted] – This is in response to your complaint made with the Revdex.com (File #[redacted]) dated 11/**/2016. I apologize for my delayed response. We have been trying to track down the source of the advertisements you are seeing. Can you please provide...
screenshots of the ads that you are receiving? We have reached out to our partners and removed your email address from their system. If you are still seeing this advertisements, please take screenshots and send them to me directly. You can forward them to [redacted] Be advised, while they are our advertisements, we do employ third party marketing companies to promote our products. Sometimes, they deviate from our guidelines and use aggressive means to push our advertisements onto consumers. I sincerely apologize for the inconvenience. Again, if you can provide screenshots of the activity, we will be able to track down the exact source of the advertisements. In the meantime, please let us know if you are still seeing them on your phone, when visiting Chicago Tribune’s website. Thank you. Mohit [redacted]
Dear [redacted] – Thank you for contacting RewardZone USA, LLC. We have received your complaint with the Revdex.com dated 1/*/2017 (File #[redacted]). We see that you have purchased the following offers to earn the $1,000 gift card incentive:
[redacted]...
[redacted] Our records indicate that you completed 9 of the required 10 offers. In your complaint, you mentioned that you completed all 10 of the required offers. Often times, there are technical glitches that cause some offers to not show up in your incentive status. Please identify the one offer that you completed that does not show up in the list above and send the email confirmation that you got for that offer to me at [redacted] I will be able to verify your participation and make sure to grant you credit for that missing offer. Once we have verified your participation, we will promptly send you the gift card. Please send me the email confirmation for the offer that does not show up above. I apologize for the inconvenience. Regards, Mohit S[redacted] Director, Compliance RewardZone USA, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and
They said they would look into it but have not confirmed that they will honor THEIR commitment to pay the $1000 gift card. Per their instructions, I successfully completed 10 trial offers. (For some reason, only eight showed up )I have attached the list. I emailed them many times to inquire as to why the other two trial offers I did were not listed and I never received a response/there was nothing in my "junk" mail either. They do not provide a telephone number to call either. I have attached proof that I completed the two missing offers. I provided photos of the items as well as a credit card statement showing the trial offers were paid (please see the date-November [redacted]same day I completed all of the other trial offers). The two offers missing from the list are the teeth whitening offer and the Garcinia Cambogia offer. The credit card statement has telephone numbers to confirm that these products were indeed purchased. I have read other conplaints from consumers who have experienced the same problems with Reward USA...that is to say they too had trial offers missing from their lists...so they did not receive the $1000 gift card. I am wondering if this is being done on purpose so the $1000 gift cards do not have to be paid out. I expect to receive my $1000 gift card, as agreed upon not just a promise to look into it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
To whom it may concern:This is in response to the complaint made with the Revdex.com, file #[redacted] dated 7/*/16.Per the consumer's complaint, he claims that he completed the required offers to qualify for the incentive ($1,000 Walmart gift card.) Our records indicate that he has...
not completed the required offers necessary to qualify for the incentive. Our Terms and Conditions clearly state that paid participation is required and that Two (2) Silver, two (2) Gold, and six (6) Platinum offers must be completed in order to qualify for the incentive. The consumer reached out to our customer service team and was promptly replied to, instructing him to send proof of purchase of the Silver, Gold, and Platinum offers that he claims to have completed. Once we verify his participation to be valid, we will promptly send the gift card. At this time, we still await this consumer's response with proof of purchasing the required Gold, Silver and Platinum offers. Thank you,Mohit S[redacted]Director, ComplianceRewardZone USA, LLC