Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am not getting their confirmation emails for my $1,000 [redacted] gift card prize at my email address [redacted]. If they could change the email address to [redacted] I may get their emails at that address because I have not received the first email from them at [redacted] Would like for them to send emails to different email since my [redacted] isn't getting their emails. they could try sending email to [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you for contacting RewardZone USAWe have alerted our email publishers to remove this consumer's email address from their system.This consumer is unable to provide substantial evidence of the SPAM email message, therefore we are unable to determine if the offending emailer is one of our partners. The examples of SPAM that this consumer has sent do not appear to be any of our advertisements. We await further clarification and are in separate communication with this consumer to further help resolve his issue. Please close this ticket as resolved. Regards,Mohit S[redacted]Director, ComplianceRewardZone USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hi [redacted], As we stated in our original reply to your complaint, we have sent several communications, including your claim form, to the email you provided: [redacted]. Unfortunately, we cannot change your email address, as one of the rules of our program is that you provide an accurate, working email address at the time of your registration; we can only use your registration email to communicate with you. Please check your inbox and spam folder for emails from us, especially a claim form that came from Adobe EchoSign.If you still cannot access your emails, please email us from the correct email address at [redacted]. Best,RewardZone USA
Hello, We want to apologize for this user’s frustrating experience! It seems that the user is referring to our Survey Voices program, which connects users to paid surveys online. We search the Internet for links to sites that offer the best pay-for-participation surveys (“Free Survey Links”)...
and provide the Free Survey Links to our users. We identify products and services that may interest our users. We also display ads for various goods or services offered by our marketing partners. If a user clicks on a particular link, you will be directed to a website operated by the provider of the Free Survey. Follow the instructions on that website. The surveys available in the Free Survey Links may change from time to time so please stop back and see what’s available. The third party websites offer users the ability to get paid for their survey responses. SurveyVoices does NOT guarantee that users will be paid for their answers. For more information, please visit [redacted] Thanks for your time,RewardZone USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Rewardzone does not provide proof of shipping. They refuse to provide a tracking number and signature confirmation to verify and guarantee the delivery of my $1000 gift card. They are telling me that if my $1000 gift card gets lost or is sent to the wrong address, that they are not held responsible! I am so shocked that they do not provide tracking and a signature confirmation in the first place. This is necessary in order to avoid any issues during shipping and to fulfill their part of the agreement, which it certainly wasn't that I MIGHT or POSSIBLY receive a $1000 Gift Card upon fulfilling all the incentive requirements as stated in their terms and conditions. It is their responsibility to provide tracking and a signature confirmation so that their part of their agreement is FULFILLED! Without tracking and a signature confirmation, the delivery of my gift card is not guaranteed. Since rewardzone refused to ship my $1000 gift card with tracking and signature confirmation, I decided to pay for my own shipping expenses in order to secure the delivery of my $1000 Gift card. On Oct [redacted], 2016, I ended paying for my own priority mail label. I emailed rewardzone usa an attachment of a pre-paid, priority mail label that includes tracking and a signature confirmation. The pre-paid label is scheduled for delivery tomorrow, Oct [redacted], 2016. To my utter disbelief, rewardzone refused to accept the pre-paid label I sent them on Oct [redacted], 2016!!! They also changed what they agreed on their reply to my dispute. They had agreed to ship out my $1000 within 2 weeks of signing the winner claim form, which I signed on Sep [redacted], 2016. They are now telling me that they wont ship out my $1000 Gift Card until Oct [redacted], 2016 and that it will take 2 weeks for delivery after that!!! They also told me that they do not provide tracking for their shipments and that they cannot accept my pre-paid label or them sending me a bill for my shipping charges that include tracking and confirmation signature!! They write one thing here on the Revdex.com and turn around tell me another!Their reply to my dispute was that they had agreed to ship out my $1000 Gift Card within 2 weeks of signing the Winner Claim Form. I signed the Winner Claim form on Sep [redacted], 2016. From Sep [redacted], 2016, to Oct [redacted], 2016, fulfills their 2 week period that they agreed to ship out my gift card. I will not accept my card to be shipped out without a tracking number and a signature confirmation. I offered to pay for my own priority shipping expenses via paypal, they said no. I paid for my own priority mail label that included a signature confirmation, sent it to them via email as an attachment and still, they refused to accept it!!! I have evidence that on August [redacted] 2016, rewardzone usa shipped another participant of the incentive program, their award via priority mail!!! As stated above, priority mail includes tracking and the option of adding a signature confirmation! Yet they refused to ship out via priory mail for me. They did not accept that I pay for my own shipping and even worst, they denied the priority mail, pre-paid label I sent to them on Oct [redacted], 2016!!! Sounds to me like they had intended all along that I would not even receive my $1000 gift card in the first place!! I will not close this dispute unless they ship out my gift card on Oct [redacted], 2016, which marks the 2 week period they agreed too to ship out my gift card. My $1000 gift card has to be shipped via priority mail and with a signature confirmation! After shipping my card on Oct [redacted] 2016, they will have to send me an email with the shipment confirmation and tracking number!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello – We are in receipt of the claim with the Revdex.com (complaint #[redacted]) dated 1/**/2016. A bit about our program: The email that the consumer received was to prompt his/her entry into our survey and promotional program. We operate the survey and the...
promotional program that appears after a consumer completes our survey. Throughout this promotional program, a consumer must complete the required number of advertised offers in order to qualify for the promotional item. We clearly state that simply completing the survey does NOT qualify you for the incentive. It is clearly and conspicuously stated, on our sites as well as in our Terms and Conditions, that PAID PARTICIPATION is required. Consumers must complete the required offers in order to qualify for the incentive. To qualify for the incentive, a consumer must complete the requirements based on the type of incentive you signed up for. If the incentive is valued at $100 or less (a Tier 1 incentive) then he/she needs to complete one (1) silver, one (1) gold, and two (2) platinum offers on the respective silver, gold, and platinum pages. If the incentive is valued at $100 or more (a Tier 2 incentive) then the consumer needs to complete one (1) silver, one (1) gold, and (6) platinum offers on their respective pages. Offers may repeat between pages and the offer will count depending on the page you complete it (for example, an offer may show up on the silver and gold page, if it is completed on the silver, it will count as a silver offer). All offers must be completed within thirty calendar days in the Eastern Standard Time zone. Per our records, we see that this consumer has only completed 5 of the 8 offers required to qualify for the incentive. Additionally, we replied to his email inquiry on 1/*/2016 to let him know that he was three offers short of qualifying and gave a link to come back in and resume the process. Since then, we have not received any notice that this consumer has completed the process. Right now you have 5 of the 8 offers you need to qualify for your incentive: - Guardstreet - Hooked on Phonics - Lifelock - Garcinia Cambogia - Sedona Beauty Secrets Please use this link to purchase your remaining three offers, and let us know when you’re done! [redacted] This shall serve as our official reply/ dispute to your claim with the Revdex.com (complaint #[redacted]) dated 1/**/2016. Thank you. Mohit S[redacted] Director, Compliance RewardZone USA
To whom it may concern:This is in response to complaint #[redacted] posted to the Revdex.com on 5/**/2016.The consumer has been removed from our mailing list and should not receive any more email messages. These changes take 10 days to take effect. We would also like to...
investigate why the unsubscribe function on the email(s) you received did not work. Kindly forward one of those emails to us at [redacted] and reference this Revdex.com case #[redacted] in your message. Once we receive that email, we will be able to investigate which of our email marketing partners has not adhered to our unsubscribe policy and take appropriate action.We apologize for your less than favorable experience. Regards,Mohit S[redacted]Director, ComplianceRewardZone USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Thank you for contacting RewardZone USA, LLC This is in response to the complaint (#[redacted]) made with the Revdex.com office dated 8/**/2016. This consumer's email address has been removed from our database and will no longer be distributed to any of our marketing partners....
Please allow 7-10 days for these changes to take effect. We apologize for your less than favorable experience. Regards,Mohit S[redacted]Director, ComplianceRewardZone USA, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, but the matter has not yet been resolved. I have attached my response that I sent to the business on January ** and I have not yet had a reply from them regarding my gift card.
Sincerely,
[redacted]
Hello,We are writing in response to Complaint #[redacted] filed 7/**/17. According to our system, this user has not completed any of the offers necessary to qualify for her reward. As our Terms and Conditions state, she’ll need 1 Silver/Featured offer, 1 Gold offer, and 8 Platinum offers to qualify...
for a $1,000 Amazon gift card. If [redacted] believes she has completed all 10 required offers, she can email [redacted] for a Manual Claim Packet, which allows users to provide alternative proof of purchase for the offers. She’ll need to be able to furnish the Verification Team with a bank statement showing charges for the purchased offers, as well as confirmation emails for each offer. More information about this process is included in the Manual Claim Packet.If [redacted] has any further questions, she can email us at [redacted], or by contacting us through our Customer Service Portal, as she did on 7/*/17.Best,RewardZone USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I really don't trust these guys. I have been trying to contact them through their contact us link in their website and calling their phone but no luck for a month and as soon as I opened this complaint with Revdex.com I heard from them. I will wait till I receive my incentive. then I can close this complaint. thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Reward zone has sent me the form to fill out and I sent my driver's I'd so as long as they send the card everything was taken care of
In response to the complaint #[redacted]. We have accidentally shipped the gift card to an incorrect address. We are now re-issuing the gift card to the correct address: [redacted]
[redacted] You should receive the gift card within 2 weeks.Regards,Mohit...
[redacted] - Thank you for contacting RewardZone USA, LLC. We are in receipt of your complaint with the Revdex.com (File #[redacted]) dated 12/*/2016. We see that you have indeed qualified for the incentive and have earned the gift card. We sent you the gift card, via email, on November **,...
2016. The email has come from [redacted] and may have gone to your junk or spam folder. After speaking with you on the phone and resending you the links, we have confirmed that you have successfully received your prize. This matter is now resolved. Regards,Mohit S[redacted]Director, ComplianceRewardZOne USA, LLC
Dear [redacted]: Thank you for contacting RewardZone USA. We are in receipt of your complaint (File#[redacted] dated 12/**/2016.We apologize for the pop-up advertisements on your phone. If you would like them removed, please send us a screenshot of the pop-up ad and we can track down...
the marketing partner that is serving the ad to you.Regarding your incentive, please be sure to complete all of the requirements. To qualify for a reward, you must complete the requirements based on the value of the promoted reward. If the reward is valued at $100 or less (a Tier 1 incentive) then you need to complete one silver, one gold, and two platinum offers. If the reward is valued above $100 (a Tier 2 incentive) then you need to complete one silver, one gold, and eight platinum offers. All offers must be completed within thirty calendar days of the first completed offer. We have a limit of one reward per household within a 12-month period for a Tier 1 incentive, and you must wait 24 calendar months after you claim a Tier 2 Incentive before you claim another Tier 2 Incentive.We have searched our database for registration with your email address and we do not show any record of your paid participation in our program. You mentioned the [redacted] offer. Please provide the email confirmation that you received from them, so that we can grant you credit. Additionally, you will need to complete the required 9 more offers in order to get the incentive. We assure you that once you complete the program requirements, we do send the gift card. I suspect that you did not earn the incentive the first time around for the same reason of not fully completing the program requirements.Again, please send any screenshots of the pop-up advertisements that you receive to [redacted]. Also, please forward your email confirmation from the [redacted] offer to me at [redacted].I hope this clears up any confusion. If you have any further questions, please reach out to me directly at [redacted] Regards,Mohit S[redacted]Director, ComplianceRewardZone USA, LLCFluent, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[redacted] sent a detailed explanation of why he believes his company did not do anything wrong and offered a $50 gift card in order to resolve the issue and I quote: "[redacted] [redacted]. Regards, [redacted] Director, Compliance RewardZone USA, LLC" I closed out the complaint with the Revdex.com based on this email. I let [redacted] know that I did this and sent him an address where he could mail the gift card. There is NO mention that I will have to sign a settlement letter, so indeed AFTER I had closed out the complaint with the Revdex.com, I was sent a 'settlement letter' to sign in order to receive the $50 gift card. I wrote [redacted] back and told him that the agreement for the $50 gift card was in lieu of my closing the dispute, which I did and there was no mention that I would be required to sign a 'settlement letter' for his lawyers. I fulfilled my obligation and once again I find the business practices of this company to be underhanded if not unethical. Sleazy comes to mind as well. He continues to indicate that his company did not do anything unethical and yet he continues to prove himself wrong. He also wrote me and said I could "[redacted]. These are heavy handed threatening tactics by someone claiming to want to "amicably' resolve this case and claiming to do "wrong".
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am not getting their confirmation emails for my $1,000 [redacted] gift card prize at my email address [redacted]. If they could change the email address to [redacted] I may get their emails at that address because I have not received the first email from them at [redacted] Would like for them to send emails to different email since my [redacted] isn't getting their emails. they could try sending email to [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you for contacting RewardZone USAWe have alerted our email publishers to remove this consumer's email address from their system.This consumer is unable to provide substantial evidence of the SPAM email message, therefore we are unable to determine if the offending emailer is one of our partners. The examples of SPAM that this consumer has sent do not appear to be any of our advertisements. We await further clarification and are in separate communication with this consumer to further help resolve his issue. Please close this ticket as resolved. Regards,Mohit S[redacted]Director, ComplianceRewardZone USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hi [redacted], As we stated in our original reply to your complaint, we have sent several communications, including your claim form, to the email you provided: [redacted]. Unfortunately, we cannot change your email address, as one of the rules of our program is that you provide an accurate, working email address at the time of your registration; we can only use your registration email to communicate with you. Please check your inbox and spam folder for emails from us, especially a claim form that came from Adobe EchoSign.If you still cannot access your emails, please email us from the correct email address at [redacted]. Best,RewardZone USA
Hello, We want to apologize for this user’s frustrating experience! It seems that the user is referring to our Survey Voices program, which connects users to paid surveys online. We search the Internet for links to sites that offer the best pay-for-participation surveys (“Free Survey Links”)...
and provide the Free Survey Links to our users. We identify products and services that may interest our users. We also display ads for various goods or services offered by our marketing partners. If a user clicks on a particular link, you will be directed to a website operated by the provider of the Free Survey. Follow the instructions on that website. The surveys available in the Free Survey Links may change from time to time so please stop back and see what’s available. The third party websites offer users the ability to get paid for their survey responses. SurveyVoices does NOT guarantee that users will be paid for their answers. For more information, please visit [redacted] Thanks for your time,RewardZone USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Rewardzone does not provide proof of shipping. They refuse to provide a tracking number and signature confirmation to verify and guarantee the delivery of my $1000 gift card. They are telling me that if my $1000 gift card gets lost or is sent to the wrong address, that they are not held responsible! I am so shocked that they do not provide tracking and a signature confirmation in the first place. This is necessary in order to avoid any issues during shipping and to fulfill their part of the agreement, which it certainly wasn't that I MIGHT or POSSIBLY receive a $1000 Gift Card upon fulfilling all the incentive requirements as stated in their terms and conditions. It is their responsibility to provide tracking and a signature confirmation so that their part of their agreement is FULFILLED! Without tracking and a signature confirmation, the delivery of my gift card is not guaranteed. Since rewardzone refused to ship my $1000 gift card with tracking and signature confirmation, I decided to pay for my own shipping expenses in order to secure the delivery of my $1000 Gift card. On Oct [redacted], 2016, I ended paying for my own priority mail label. I emailed rewardzone usa an attachment of a pre-paid, priority mail label that includes tracking and a signature confirmation. The pre-paid label is scheduled for delivery tomorrow, Oct [redacted], 2016. To my utter disbelief, rewardzone refused to accept the pre-paid label I sent them on Oct [redacted], 2016!!! They also changed what they agreed on their reply to my dispute. They had agreed to ship out my $1000 within 2 weeks of signing the winner claim form, which I signed on Sep [redacted], 2016. They are now telling me that they wont ship out my $1000 Gift Card until Oct [redacted], 2016 and that it will take 2 weeks for delivery after that!!! They also told me that they do not provide tracking for their shipments and that they cannot accept my pre-paid label or them sending me a bill for my shipping charges that include tracking and confirmation signature!! They write one thing here on the Revdex.com and turn around tell me another!Their reply to my dispute was that they had agreed to ship out my $1000 Gift Card within 2 weeks of signing the Winner Claim Form. I signed the Winner Claim form on Sep [redacted], 2016. From Sep [redacted], 2016, to Oct [redacted], 2016, fulfills their 2 week period that they agreed to ship out my gift card. I will not accept my card to be shipped out without a tracking number and a signature confirmation. I offered to pay for my own priority shipping expenses via paypal, they said no. I paid for my own priority mail label that included a signature confirmation, sent it to them via email as an attachment and still, they refused to accept it!!! I have evidence that on August [redacted] 2016, rewardzone usa shipped another participant of the incentive program, their award via priority mail!!! As stated above, priority mail includes tracking and the option of adding a signature confirmation! Yet they refused to ship out via priory mail for me. They did not accept that I pay for my own shipping and even worst, they denied the priority mail, pre-paid label I sent to them on Oct [redacted], 2016!!! Sounds to me like they had intended all along that I would not even receive my $1000 gift card in the first place!! I will not close this dispute unless they ship out my gift card on Oct [redacted], 2016, which marks the 2 week period they agreed too to ship out my gift card. My $1000 gift card has to be shipped via priority mail and with a signature confirmation! After shipping my card on Oct [redacted] 2016, they will have to send me an email with the shipment confirmation and tracking number!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello – We are in receipt of the claim with the Revdex.com (complaint #[redacted]) dated 1/**/2016. A bit about our program: The email that the consumer received was to prompt his/her entry into our survey and promotional program. We operate the survey and the...
promotional program that appears after a consumer completes our survey. Throughout this promotional program, a consumer must complete the required number of advertised offers in order to qualify for the promotional item. We clearly state that simply completing the survey does NOT qualify you for the incentive. It is clearly and conspicuously stated, on our sites as well as in our Terms and Conditions, that PAID PARTICIPATION is required. Consumers must complete the required offers in order to qualify for the incentive. To qualify for the incentive, a consumer must complete the requirements based on the type of incentive you signed up for. If the incentive is valued at $100 or less (a Tier 1 incentive) then he/she needs to complete one (1) silver, one (1) gold, and two (2) platinum offers on the respective silver, gold, and platinum pages. If the incentive is valued at $100 or more (a Tier 2 incentive) then the consumer needs to complete one (1) silver, one (1) gold, and (6) platinum offers on their respective pages. Offers may repeat between pages and the offer will count depending on the page you complete it (for example, an offer may show up on the silver and gold page, if it is completed on the silver, it will count as a silver offer). All offers must be completed within thirty calendar days in the Eastern Standard Time zone. Per our records, we see that this consumer has only completed 5 of the 8 offers required to qualify for the incentive. Additionally, we replied to his email inquiry on 1/*/2016 to let him know that he was three offers short of qualifying and gave a link to come back in and resume the process. Since then, we have not received any notice that this consumer has completed the process. Right now you have 5 of the 8 offers you need to qualify for your incentive: - Guardstreet - Hooked on Phonics - Lifelock - Garcinia Cambogia - Sedona Beauty Secrets Please use this link to purchase your remaining three offers, and let us know when you’re done! [redacted] This shall serve as our official reply/ dispute to your claim with the Revdex.com (complaint #[redacted]) dated 1/**/2016. Thank you. Mohit S[redacted] Director, Compliance RewardZone USA
To whom it may concern:This is in response to complaint #[redacted] posted to the Revdex.com on 5/**/2016.The consumer has been removed from our mailing list and should not receive any more email messages. These changes take 10 days to take effect. We would also like to...
investigate why the unsubscribe function on the email(s) you received did not work. Kindly forward one of those emails to us at [redacted] and reference this Revdex.com case #[redacted] in your message. Once we receive that email, we will be able to investigate which of our email marketing partners has not adhered to our unsubscribe policy and take appropriate action.We apologize for your less than favorable experience. Regards,Mohit S[redacted]Director, ComplianceRewardZone USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Thank you for contacting RewardZone USA, LLC This is in response to the complaint (#[redacted]) made with the Revdex.com office dated 8/**/2016. This consumer's email address has been removed from our database and will no longer be distributed to any of our marketing partners....
Please allow 7-10 days for these changes to take effect. We apologize for your less than favorable experience. Regards,Mohit S[redacted]Director, ComplianceRewardZone USA, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, but the matter has not yet been resolved. I have attached my response that I sent to the business on January ** and I have not yet had a reply from them regarding my gift card.
Sincerely,
[redacted]
Hello,We are writing in response to Complaint #[redacted] filed 7/**/17. According to our system, this user has not completed any of the offers necessary to qualify for her reward. As our Terms and Conditions state, she’ll need 1 Silver/Featured offer, 1 Gold offer, and 8 Platinum offers to qualify...
for a $1,000 Amazon gift card. If [redacted] believes she has completed all 10 required offers, she can email [redacted] for a Manual Claim Packet, which allows users to provide alternative proof of purchase for the offers. She’ll need to be able to furnish the Verification Team with a bank statement showing charges for the purchased offers, as well as confirmation emails for each offer. More information about this process is included in the Manual Claim Packet.If [redacted] has any further questions, she can email us at [redacted], or by contacting us through our Customer Service Portal, as she did on 7/*/17.Best,RewardZone USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I really don't trust these guys. I have been trying to contact them through their contact us link in their website and calling their phone but no luck for a month and as soon as I opened this complaint with Revdex.com I heard from them. I will wait till I receive my incentive. then I can close this complaint. thanks
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Reward zone has sent me the form to fill out and I sent my driver's I'd so as long as they send the card everything was taken care of
In response to the complaint #[redacted]. We have accidentally shipped the gift card to an incorrect address. We are now re-issuing the gift card to the correct address: [redacted]
[redacted] You should receive the gift card within 2 weeks.Regards,Mohit...
S[redacted]Director, ComplianceRewardZone USA
[redacted] - Thank you for contacting RewardZone USA, LLC. We are in receipt of your complaint with the Revdex.com (File #[redacted]) dated 12/*/2016. We see that you have indeed qualified for the incentive and have earned the gift card. We sent you the gift card, via email, on November **,...
2016. The email has come from [redacted] and may have gone to your junk or spam folder. After speaking with you on the phone and resending you the links, we have confirmed that you have successfully received your prize. This matter is now resolved. Regards,Mohit S[redacted]Director, ComplianceRewardZOne USA, LLC
Dear [redacted]: Thank you for contacting RewardZone USA. We are in receipt of your complaint (File#[redacted] dated 12/**/2016.We apologize for the pop-up advertisements on your phone. If you would like them removed, please send us a screenshot of the pop-up ad and we can track down...
the marketing partner that is serving the ad to you.Regarding your incentive, please be sure to complete all of the requirements. To qualify for a reward, you must complete the requirements based on the value of the promoted reward. If the reward is valued at $100 or less (a Tier 1 incentive) then you need to complete one silver, one gold, and two platinum offers. If the reward is valued above $100 (a Tier 2 incentive) then you need to complete one silver, one gold, and eight platinum offers. All offers must be completed within thirty calendar days of the first completed offer. We have a limit of one reward per household within a 12-month period for a Tier 1 incentive, and you must wait 24 calendar months after you claim a Tier 2 Incentive before you claim another Tier 2 Incentive.We have searched our database for registration with your email address and we do not show any record of your paid participation in our program. You mentioned the [redacted] offer. Please provide the email confirmation that you received from them, so that we can grant you credit. Additionally, you will need to complete the required 9 more offers in order to get the incentive. We assure you that once you complete the program requirements, we do send the gift card. I suspect that you did not earn the incentive the first time around for the same reason of not fully completing the program requirements.Again, please send any screenshots of the pop-up advertisements that you receive to [redacted]. Also, please forward your email confirmation from the [redacted] offer to me at [redacted].I hope this clears up any confusion. If you have any further questions, please reach out to me directly at [redacted] Regards,Mohit S[redacted]Director, ComplianceRewardZone USA, LLCFluent, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[redacted] sent a detailed explanation of why he believes his company did not do anything wrong and offered a $50 gift card in order to resolve the issue and I quote: "[redacted] [redacted]. Regards, [redacted] Director, Compliance RewardZone USA, LLC" I closed out the complaint with the Revdex.com based on this email. I let [redacted] know that I did this and sent him an address where he could mail the gift card. There is NO mention that I will have to sign a settlement letter, so indeed AFTER I had closed out the complaint with the Revdex.com, I was sent a 'settlement letter' to sign in order to receive the $50 gift card. I wrote [redacted] back and told him that the agreement for the $50 gift card was in lieu of my closing the dispute, which I did and there was no mention that I would be required to sign a 'settlement letter' for his lawyers. I fulfilled my obligation and once again I find the business practices of this company to be underhanded if not unethical. Sleazy comes to mind as well. He continues to indicate that his company did not do anything unethical and yet he continues to prove himself wrong. He also wrote me and said I could "[redacted]. These are heavy handed threatening tactics by someone claiming to want to "amicably' resolve this case and claiming to do "wrong".
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]