We have repeatedly tried to gain clarity from this consumer about what she means by "tracking her phone." In the interest of excellent customer service, we have provided some solutions to her problem but are unable to give certain solutions, since she will not elaborate on what issue she is...
having. We are not engaged in any phone tracking practices and believe that this consumer is misguided on what their complaint is.Please close this complaint as we have repeatedly tried to reach this user to come to a resolution. She is not responsive and just keeps making the same complaint over and over again.Regards,Mohit S[redacted]Director, ComplianceRewardZone USA
Lourdes -Thank you for reaching out to RewardZone USA.We have removed your name, email address and phone number from our database.However, you may be mistaken about who is calling you. You referenced a million dollar sweepstakes that you were called about. We do not run a million dollar...
sweepstakes. Also, our website is not [redacted], it is [redacted] Nevertheless, we have removed your information from our database. Thank you.Mohit S[redacted]Director, ComplianceRewardZone USA, LLC
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I have not received any additional calls since I filed the complaint. Which is what I wanted, however, I am still very concerned that my personal information was obtained and sold without my knowledge or consent. Though the business indicates they contacted the businesses they sold my information to I have no way of verifying that. I am making this as completed because the final result is as I desired but I still think that this business should be exposed to greater scrutiny. What are they going to do in the future to protect other innocent consumers. Was any attempt on their part made to verify the phone number provided was legitimate and owned by the person who signed up on their website? Was any attempt made to verify that the number was not on the state and national do not call lists or was a cell phone number? My situation indicates a lack of ethics on the part of Rewardzone USA that concerns me greatly. Thank for your assistance in this matter. Sincerely, [redacted]
Sincerely,
[redacted]
We have communicated with the user. We have reached out to our call center partners and have had her phone number removed from their database.Our communication to the user on 6/**:[redacted]–Thankyou for contacting RewardZone USA, LLCWe have reached out to our call center partners and had your...
phone numberremoved. We have also removed your email address from ours and ourpartners’ databases.Your Demands, answered: 1) DONE2) The information we provide to advertisers is not highly sensitive. It consists of: Name,Address, DOB, Phone Number, Email Address. Thank you for bringing this to our attention and we apologize for your less thanfavorable experience.Regards,TheRewardZone USA, LLC Team ** [redacted]
** [redacted]
[redacted] [redacted]
[redacted]
Thank you for contacting RewardZone USA. We are in receipt of the complaint #[redacted] dated 6/*/2016.This consumer's email address has been removed from our database. This consumer should not be receiving any more emails from RewardZone USA. Regards,Mohit [redacted]Director,...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[redacted]
[redacted]
[redacted]
[redacted] Hello, RE: Revdex.com complaint #[redacted] The business is continuing to send advertisement e-mails after they gave a 10 day waiting period for their unsubscribe changes to take effect. I tried both unsubscribe options in the e-mails several times before even writing the Revdex.com. There was nothing broken about the process I went through to unsubscribe, other than it didn't do as promised. I don't want my complaint to be closed before I have a chance to respond. Also, I have cooperated with the business (in a cordial manner), and forwarded e-mails sent to my inbox to them. I have also sent them an e-mail today letting them know I am still receiving their e-mails after the date they gave (yesterday) that they would be stopped. Please help. Thank you,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you for reaching out to RewardZone USA, LLC. We received the complaint made with the Revdex.com, dated 11/**/2016 (File# [redacted]). In response to this complaint, we have reached out to the consumer with the following message:You are almost qualified for the incentive. We see...
that you have completed 3 out of the 4 required offers. We have also replied to your messages, stating that you need to complete one more offer. We also see that you tried to copy & paste the details of the email confirmation of the fourth offer. Unfortunately, we do not accept proof of purchase in that format. Can you please forward the email to us at [redacted]? A bit of background: We operate marketing and promotional websites that use surveys and user supplied and collected information to match users with advertisers and offers that we believe they’ll be interested in. The sites are promoted with rewards – typically gift cards and merchandise – which users can earn by completing a specified number of offers. These offers typically require a purchase or a subscription to a service. Please be advised that simply completing the survey will NOT qualify you for a reward. As clearly and conspicuously stated on the landing page and in the footer of every page of our sites as well as in our Terms and Conditions, “paid participation” is required. To qualify for a reward, you must complete the requirements based on the value of the promoted reward. If the reward is valued at $100 or less (a Tier 1 incentive) then you need to complete one silver, one gold, and two platinum offers. If the reward is valued above $100 (a Tier 2 incentive) then you need to complete one silver, one gold, and six platinum offers. All offers must be completed within thirty calendar days of the first completed offer. We have a limit of one reward per household within a 12-month period. Our users have claimed over $1 million in rewards since we started our promotional program a few years ago. We currently award an average of more than $75,000 in rewards each month! We checked your email address in our system and see that you have completed the following offers for the $100 Gift Card:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
You have completed 3 of the required 4 offers. Please provide the email confirmation of the offer that is not listed. Or, you can use this link to come back and resume the promotional program:[redacted] We think our program is both fun and, yes, rewarding! We encourage you to register on one of our sites, answer the survey questions and sign up for the fabulous offers and earn your reward. For additional information, please refer our terms and conditions [redacted] To check your incentive status, please log onto the member’s area here [redacted] Thank you. Regards, Mohit S[redacted] Director, Compliance RewardZone USA, LLC
Thank you for contacting RewardZone USA, LLC. I have discussed this case with the consumer via email and have come to an acceptable resolution. We have determined that the missing requirements were indeed met and we have supplied the consumer with the necessary claim paperwork to get her prize.We also responded to each of the consumer's messages to us, requesting that she provide proof of her participation in our rewards program. Once she provided set proof, we have accepted her participation and have issued her claim paperwork. This matter is resolved. Thank you.Mohit S[redacted]Director, ComplianceRewardZone USA, LLC
Thank you for contacting RewardZone USA, LLC. This is in response to the complaint #[redacted] dated 8/*/2016. We require government issued photo identification and proof of mailing address if it differs from that on the ID. This consumer has been notified of this discrepancy and we...
have requested supplemental documentation of proof of mailing address in order for us to process his incentive claim. We apologize for the confusion. Regards,Mohit S[redacted]Director, ComplianceRewardZone USA, LLC
Thank you for responding. We have been in contact with the user and have verified that two of their four purchase requirements did not credit in our system, thus showing her as "incomplete." After carefully investigating her account, we found that she completed one of the requirements under a partner's program. Normally this would disallow credit to our program, but as a courtesy we have granted credit for the purchase and will be sending her the $100 gift card. As previously stated, we are not affiliated with Microsoft and cannot grant any of these credits. Regards,Mohit S[redacted]Director, Compliance & Customer ServiceRewardZone USA, LLC
[redacted]- We are in receipt of your complaint with the Revdex.com (File #[redacted]). Our customer service team is tasked to address any complaints or inquiries that we receive and take the appropriate action to provide amicable resolutions to our users. We provide...
quick turnaround and use complaints and inquiries to fine tune our website design and disclosures to maximize user satisfaction. Thank you for the opportunity to address your complaint. From your letter, we see that you are being called by telemarketers without your permission. From our records, we see that a [redacted] had come to our website registration and gave the phone number and opted-in to receive telemarketing calls. Since this was not you, we have contacted our call center partners to have your phone number removed. We sincerely apologize for any inconvenience this may have caused. This certainly can be frustrating. These calls will stop after today, March **, 2016. If you require any further information, please feel free to contact me directly at [redacted]. Thank you, [redacted]
[redacted] – We are in receipt of your Revdex.com complaint #[redacted], dated 4/**/2015. You claimed that you completed the requirements to qualify for the incentive, iPhone 6. Upon careful investigation of this claim, we have determined that you have not,...
in fact, completed the requirements as stated in our Terms & Conditions. We operate the survey and the promotional program that appears after you complete our survey. Throughout this promotional program, you must complete the required number of advertised offers in order to qualify for the promotional item. It is clearly and conspicuously stated, on our sites as well as in our Terms and Conditions, that PAID participation is required. Please be advised, simply completing the survey does not qualify you for the incentive. To qualify for the incentive, you must complete the requirements based on the type of incentive you signed up for. If the incentive is valued at $100 or less (a Tier 1 incentive) then you need to complete two (2) silver, (2) gold, and (1) platinum offer on the respective silver, gold, and platinum pages. If the incentive is valued at $100 or more (a Tier 2 incentive) then you need to complete two (2) silver, (2) gold, and (6) platinum offers on their respective pages. Offers may repeat between pages and the offer will count depending on the page you complete it (for example, an offer may show up on the silver and gold page, if you complete it on the silver, it willcount as a silver offer). All offers must be completed within thirty calendar days in the Eastern Standard Time zone. As of now, we only have the following offers to your credit:Credit Sesame - Success - 4/**/2015 12:26:15 PM -- Featured -- Apple iPhone 6 You have completed one (1) Featured/ Silver offer. You must still complete one (1) moreFeatured/ Silver offer, two (2) Gold offers, and all six (6) Platinum offers. If you have completed more offers than what’s mentionedabove, please forward the email confirmations that you had received from theindividual vendors, so that we may verify your participation. You canforward those emails to [redacted] Once you complete the required offers, we will send you thepromotional product. For additional information, please refer our terms andconditions http://www.rewardzoneusa.com/path.html?p=CampImg/1300/terms.htm To check your incentive status, please log onto the member’sarea here http://contact.rewardzoneusa.com/Login.aspx?ReturnUrl=%2fincentivestatus.aspx �...⇄ you.[redacted], ComplianceRewardZone USA, LLC
Hello – We are in receipt of the Revdex.com claim #[redacted] dated 1/*/2016. We have unsubscribed this consumer's email address. He should not be receiving any more emails. If he is still receiving them, we have asked that he please forward to [redacted]. We...
will then be able to further investigate who the mailer is that is sending these emails and make sure that this consumer is removed from their database. This concludes our corporate response to this complaint. Thank you. [redacted] Director, Compliance RewardZone USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We have received this Revdex.com complaint dated 11/**/2015. We have since removed this consumer's information from our database and our partners' databases. We are in constant contact with this consumer and have pledged to help resolve any further issues. The majority of the emails...
that this consumer are getting are not coming from us and the consumer has reached out to us to complain about emails that were not sent by us nor our affiliates. We are doing everything in industry best business practices to rectify this situation. Revdex.com is very much aware of our business and has assessed an A+ rating based on our excellent customer service. Regards,[redacted]Director, ComplianceRewardZone USA
Hello – I apologize for my delayed response. I am writing in response to Revdex.com Complaint# [redacted] dated 2/**/2017. A bit about our program: We operate marketing and promotional websites that use surveys and user supplied and collected information to match users with advertisers...
and offers that we believe they’ll be interested in. The sites are promoted with rewards – typically gift cards and merchandise – which users can earn by completing a specified number of offers. These offers typically require a purchase or a subscription to a service. Please be advised that simply completing the survey will NOT qualify you for a reward. As clearly and conspicuously stated on the landing page and in the footer of every page of our sites as well as in our Terms and Conditions, “paid participation” is required. To qualify for a reward, you must complete the requirements based on the value of the promoted reward. If the reward is valued at $100 or less (a Tier 1 incentive) then you need to complete one silver, one gold, and two platinum offers. If the reward is valued above $100 (a Tier 2 incentive) then you need to complete one silver, one gold, and eight platinum offers. All offers must be completed within thirty calendar days of the first completed offer. We have a limit of one reward per household within a 12-month period for a Tier 1 incentive, and you must wait 24 calendar months after you claim a Tier 2 Incentive before you claim another Tier 2 Incentive. We have responded to each of this consumer's customer service tickets, letting her know that she has completed two of the required four offers in order to qualify for the $100 Netflix gift card. Unfortunately, we do not have anything to do with the Microsoft Robux points. This consumer has completed the following two offers and must complete two more, per our Terms & Conditions:[redacted]We have instructed the user that they must still complete one Gold and one Platinum offers in order to qualify for the $100 Netflix gift card. We have given this consumer the following link to return to our program and complete the remaining requirements: [redacted] For additional information, please refer our terms and conditions [redacted] To check the consumer's incentive status, we have instructed that they please log onto the member’s area here[redacted] Thank you. Mohit S[redacted] Director, Compliance RewardZone USA
Thank you for reaching out to RewardZone USA. This is in response to the complaint #[redacted] dated 4/**/2016.At the time of the complaint, we had not received the necessary claim paperwork and proof of identity from this consumer. We clearly requested this documentation and have replied...
to all of this consumer's communications. The consumer, [redacted], has qualified for the promotion and has since completed the necessary claim paperwork. We have sent the consumer her prize for completing the program requirements. This complaint is resolved and the consumer's desired settlement has been met. Thank you.Regards,Mohit S[redacted]Director, ComplianceRewardZone USA
Thank you for contacting RewardZone USA, LLC. We are in receipt of the complaint #[redacted] dated 2/*/2017. I have been in contact with this consumer and have confirmed that he has completed the program requirements. He has begun the claims process and will be getting the...
promised incentive. This matter is now resolved. Regards,Mohit S[redacted]Director, ComplianceRewardZone USA, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We have repeatedly tried to gain clarity from this consumer about what she means by "tracking her phone." In the interest of excellent customer service, we have provided some solutions to her problem but are unable to give certain solutions, since she will not elaborate on what issue she is...
having. We are not engaged in any phone tracking practices and believe that this consumer is misguided on what their complaint is.Please close this complaint as we have repeatedly tried to reach this user to come to a resolution. She is not responsive and just keeps making the same complaint over and over again.Regards,Mohit S[redacted]Director, ComplianceRewardZone USA
Lourdes -Thank you for reaching out to RewardZone USA.We have removed your name, email address and phone number from our database.However, you may be mistaken about who is calling you. You referenced a million dollar sweepstakes that you were called about. We do not run a million dollar...
sweepstakes. Also, our website is not [redacted], it is [redacted] Nevertheless, we have removed your information from our database. Thank you.Mohit S[redacted]Director, ComplianceRewardZone USA, LLC
LBetter...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I have not received any additional calls since I filed the complaint. Which is what I wanted, however, I am still very concerned that my personal information was obtained and sold without my knowledge or consent. Though the business indicates they contacted the businesses they sold my information to I have no way of verifying that. I am making this as completed because the final result is as I desired but I still think that this business should be exposed to greater scrutiny. What are they going to do in the future to protect other innocent consumers. Was any attempt on their part made to verify the phone number provided was legitimate and owned by the person who signed up on their website? Was any attempt made to verify that the number was not on the state and national do not call lists or was a cell phone number? My situation indicates a lack of ethics on the part of Rewardzone USA that concerns me greatly. Thank for your assistance in this matter. Sincerely, [redacted]
Sincerely,
[redacted]
We have communicated with the user. We have reached out to our call center partners and have had her phone number removed from their database.Our communication to the user on 6/**:[redacted]–Thankyou for contacting RewardZone USA, LLCWe have reached out to our call center partners and had your...
phone numberremoved. We have also removed your email address from ours and ourpartners’ databases.Your Demands, answered: 1) DONE2) The information we provide to advertisers is not highly sensitive. It consists of: Name,Address, DOB, Phone Number, Email Address. Thank you for bringing this to our attention and we apologize for your less thanfavorable experience.Regards,TheRewardZone USA, LLC Team ** [redacted]
** [redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
** [redacted]
** [redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Thank you for contacting RewardZone USA. We are in receipt of the complaint #[redacted] dated 6/*/2016.This consumer's email address has been removed from our database. This consumer should not be receiving any more emails from RewardZone USA. Regards,Mohit [redacted]Director,...
ComplianceRewardZone USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[redacted]
[redacted]
[redacted]
[redacted] Hello, RE: Revdex.com complaint #[redacted] The business is continuing to send advertisement e-mails after they gave a 10 day waiting period for their unsubscribe changes to take effect. I tried both unsubscribe options in the e-mails several times before even writing the Revdex.com. There was nothing broken about the process I went through to unsubscribe, other than it didn't do as promised. I don't want my complaint to be closed before I have a chance to respond. Also, I have cooperated with the business (in a cordial manner), and forwarded e-mails sent to my inbox to them. I have also sent them an e-mail today letting them know I am still receiving their e-mails after the date they gave (yesterday) that they would be stopped. Please help. Thank you,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you for reaching out to RewardZone USA, LLC. We received the complaint made with the Revdex.com, dated 11/**/2016 (File# [redacted]). In response to this complaint, we have reached out to the consumer with the following message:You are almost qualified for the incentive. We see...
that you have completed 3 out of the 4 required offers. We have also replied to your messages, stating that you need to complete one more offer. We also see that you tried to copy & paste the details of the email confirmation of the fourth offer. Unfortunately, we do not accept proof of purchase in that format. Can you please forward the email to us at [redacted]? A bit of background: We operate marketing and promotional websites that use surveys and user supplied and collected information to match users with advertisers and offers that we believe they’ll be interested in. The sites are promoted with rewards – typically gift cards and merchandise – which users can earn by completing a specified number of offers. These offers typically require a purchase or a subscription to a service. Please be advised that simply completing the survey will NOT qualify you for a reward. As clearly and conspicuously stated on the landing page and in the footer of every page of our sites as well as in our Terms and Conditions, “paid participation” is required. To qualify for a reward, you must complete the requirements based on the value of the promoted reward. If the reward is valued at $100 or less (a Tier 1 incentive) then you need to complete one silver, one gold, and two platinum offers. If the reward is valued above $100 (a Tier 2 incentive) then you need to complete one silver, one gold, and six platinum offers. All offers must be completed within thirty calendar days of the first completed offer. We have a limit of one reward per household within a 12-month period. Our users have claimed over $1 million in rewards since we started our promotional program a few years ago. We currently award an average of more than $75,000 in rewards each month! We checked your email address in our system and see that you have completed the following offers for the $100 Gift Card:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
You have completed 3 of the required 4 offers. Please provide the email confirmation of the offer that is not listed. Or, you can use this link to come back and resume the promotional program:[redacted] We think our program is both fun and, yes, rewarding! We encourage you to register on one of our sites, answer the survey questions and sign up for the fabulous offers and earn your reward. For additional information, please refer our terms and conditions [redacted] To check your incentive status, please log onto the member’s area here [redacted] Thank you. Regards, Mohit S[redacted] Director, Compliance RewardZone USA, LLC
Thank you for contacting RewardZone USA, LLC. I have discussed this case with the consumer via email and have come to an acceptable resolution. We have determined that the missing requirements were indeed met and we have supplied the consumer with the necessary claim paperwork to get her prize.We also responded to each of the consumer's messages to us, requesting that she provide proof of her participation in our rewards program. Once she provided set proof, we have accepted her participation and have issued her claim paperwork. This matter is resolved. Thank you.Mohit S[redacted]Director, ComplianceRewardZone USA, LLC
Thank you for contacting RewardZone USA, LLC. This is in response to the complaint #[redacted] dated 8/*/2016. We require government issued photo identification and proof of mailing address if it differs from that on the ID. This consumer has been notified of this discrepancy and we...
have requested supplemental documentation of proof of mailing address in order for us to process his incentive claim. We apologize for the confusion. Regards,Mohit S[redacted]Director, ComplianceRewardZone USA, LLC
Thank you for responding. We have been in contact with the user and have verified that two of their four purchase requirements did not credit in our system, thus showing her as "incomplete." After carefully investigating her account, we found that she completed one of the requirements under a partner's program. Normally this would disallow credit to our program, but as a courtesy we have granted credit for the purchase and will be sending her the $100 gift card. As previously stated, we are not affiliated with Microsoft and cannot grant any of these credits. Regards,Mohit S[redacted]Director, Compliance & Customer ServiceRewardZone USA, LLC
[redacted]- We are in receipt of your complaint with the Revdex.com (File #[redacted]). Our customer service team is tasked to address any complaints or inquiries that we receive and take the appropriate action to provide amicable resolutions to our users. We provide...
quick turnaround and use complaints and inquiries to fine tune our website design and disclosures to maximize user satisfaction. Thank you for the opportunity to address your complaint. From your letter, we see that you are being called by telemarketers without your permission. From our records, we see that a [redacted] had come to our website registration and gave the phone number and opted-in to receive telemarketing calls. Since this was not you, we have contacted our call center partners to have your phone number removed. We sincerely apologize for any inconvenience this may have caused. This certainly can be frustrating. These calls will stop after today, March **, 2016. If you require any further information, please feel free to contact me directly at [redacted]. Thank you, [redacted]
[redacted] – We are in receipt of your Revdex.com complaint #[redacted], dated 4/**/2015. You claimed that you completed the requirements to qualify for the incentive, iPhone 6. Upon careful investigation of this claim, we have determined that you have not,...
in fact, completed the requirements as stated in our Terms & Conditions. We operate the survey and the promotional program that appears after you complete our survey. Throughout this promotional program, you must complete the required number of advertised offers in order to qualify for the promotional item. It is clearly and conspicuously stated, on our sites as well as in our Terms and Conditions, that PAID participation is required. Please be advised, simply completing the survey does not qualify you for the incentive. To qualify for the incentive, you must complete the requirements based on the type of incentive you signed up for. If the incentive is valued at $100 or less (a Tier 1 incentive) then you need to complete two (2) silver, (2) gold, and (1) platinum offer on the respective silver, gold, and platinum pages. If the incentive is valued at $100 or more (a Tier 2 incentive) then you need to complete two (2) silver, (2) gold, and (6) platinum offers on their respective pages. Offers may repeat between pages and the offer will count depending on the page you complete it (for example, an offer may show up on the silver and gold page, if you complete it on the silver, it willcount as a silver offer). All offers must be completed within thirty calendar days in the Eastern Standard Time zone. As of now, we only have the following offers to your credit:Credit Sesame - Success - 4/**/2015 12:26:15 PM -- Featured -- Apple iPhone 6 You have completed one (1) Featured/ Silver offer. You must still complete one (1) moreFeatured/ Silver offer, two (2) Gold offers, and all six (6) Platinum offers. If you have completed more offers than what’s mentionedabove, please forward the email confirmations that you had received from theindividual vendors, so that we may verify your participation. You canforward those emails to [redacted] Once you complete the required offers, we will send you thepromotional product. For additional information, please refer our terms andconditions http://www.rewardzoneusa.com/path.html?p=CampImg/1300/terms.htm To check your incentive status, please log onto the member’sarea here http://contact.rewardzoneusa.com/Login.aspx?ReturnUrl=%2fincentivestatus.aspx �...⇄ you.[redacted], ComplianceRewardZone USA, LLC
Hello – We are in receipt of the Revdex.com claim #[redacted] dated 1/*/2016. We have unsubscribed this consumer's email address. He should not be receiving any more emails. If he is still receiving them, we have asked that he please forward to [redacted]. We...
will then be able to further investigate who the mailer is that is sending these emails and make sure that this consumer is removed from their database. This concludes our corporate response to this complaint. Thank you. [redacted] Director, Compliance RewardZone USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We have received this Revdex.com complaint dated 11/**/2015. We have since removed this consumer's information from our database and our partners' databases. We are in constant contact with this consumer and have pledged to help resolve any further issues. The majority of the emails...
that this consumer are getting are not coming from us and the consumer has reached out to us to complain about emails that were not sent by us nor our affiliates. We are doing everything in industry best business practices to rectify this situation. Revdex.com is very much aware of our business and has assessed an A+ rating based on our excellent customer service. Regards,[redacted]Director, ComplianceRewardZone USA
Hello – I apologize for my delayed response. I am writing in response to Revdex.com Complaint# [redacted] dated 2/**/2017. A bit about our program: We operate marketing and promotional websites that use surveys and user supplied and collected information to match users with advertisers...
and offers that we believe they’ll be interested in. The sites are promoted with rewards – typically gift cards and merchandise – which users can earn by completing a specified number of offers. These offers typically require a purchase or a subscription to a service. Please be advised that simply completing the survey will NOT qualify you for a reward. As clearly and conspicuously stated on the landing page and in the footer of every page of our sites as well as in our Terms and Conditions, “paid participation” is required. To qualify for a reward, you must complete the requirements based on the value of the promoted reward. If the reward is valued at $100 or less (a Tier 1 incentive) then you need to complete one silver, one gold, and two platinum offers. If the reward is valued above $100 (a Tier 2 incentive) then you need to complete one silver, one gold, and eight platinum offers. All offers must be completed within thirty calendar days of the first completed offer. We have a limit of one reward per household within a 12-month period for a Tier 1 incentive, and you must wait 24 calendar months after you claim a Tier 2 Incentive before you claim another Tier 2 Incentive. We have responded to each of this consumer's customer service tickets, letting her know that she has completed two of the required four offers in order to qualify for the $100 Netflix gift card. Unfortunately, we do not have anything to do with the Microsoft Robux points. This consumer has completed the following two offers and must complete two more, per our Terms & Conditions:[redacted]We have instructed the user that they must still complete one Gold and one Platinum offers in order to qualify for the $100 Netflix gift card. We have given this consumer the following link to return to our program and complete the remaining requirements: [redacted] For additional information, please refer our terms and conditions [redacted] To check the consumer's incentive status, we have instructed that they please log onto the member’s area here[redacted] Thank you. Mohit S[redacted] Director, Compliance RewardZone USA
Thank you for reaching out to RewardZone USA. This is in response to the complaint #[redacted] dated 4/**/2016.At the time of the complaint, we had not received the necessary claim paperwork and proof of identity from this consumer. We clearly requested this documentation and have replied...
to all of this consumer's communications. The consumer, [redacted], has qualified for the promotion and has since completed the necessary claim paperwork. We have sent the consumer her prize for completing the program requirements. This complaint is resolved and the consumer's desired settlement has been met. Thank you.Regards,Mohit S[redacted]Director, ComplianceRewardZone USA
Thank you for contacting RewardZone USA, LLC. We are in receipt of the complaint #[redacted] dated 2/*/2017. I have been in contact with this consumer and have confirmed that he has completed the program requirements. He has begun the claims process and will be getting the...
promised incentive. This matter is now resolved. Regards,Mohit S[redacted]Director, ComplianceRewardZone USA, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]