We are responding to Complaint #[redacted], filed on 6/**/17. This user entered her information willingly into our promotion, and gave her date of birth as 4/*/1999, rendering her over 18 years of age. Additionally, she purchased one offer through our promotion, in contradiction to her statement...
above. That said, her information was not sold to any of our marketing partners, and she has been removed from our email subscription list. If she would like to complete her incentive (provided she is actually of age), she can reach out to us at [redacted] for a custom link to resume the process. Our age restrictions are clearly marked throughout the promotional program, and we in no way "cheated" this user. If she falsified her date of birth in order to advance in the process, she is in violation of our Terms and Conditions, which can be read in full here: [redacted] Best,RewardZone USA
Revdex.com:
Please ask the business to resend the emails I checked and didn't receive any to my email address [redacted] .
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I have personally spoke to Mohit and he has assured me that my prize is in the mail. Although I have not received it yet, this resolution is satisfactory to me and the matter has been resolved. I hope to have my card within 2-4 weeks.
Sincerely,
[redacted]
Thank you for contacting RewardZone USA, LLC We are in receipt of this consumer complaint (File# [redacted]) filed with the Revdex.com dated 10/**/2016. I apologize for the delay in getting this consumer their gift card. We had some issues with our fulfillment center...
that has caused a delay in many people’s gift cards. This consumer's virtual gift card was sent to them today and they should be able to begin spending with it immediately. In their complaint, the consumer mentions that she only has 60 days to spend the gift card. This is not true and I do not know where she read this. The consumer has one year from the day the card is sent to spend it. Thank you for participating in the RewardZone USA Promotional Program. Regards, Mohit S[redacted]Director, ComplianceRewardZone USA, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I CLEARLY SAW THE PAGE ON MY PHONE THAT IF CHECKED WOULD ALLOW YOU TO DO ANYTHING YOU WANTED WITH MY PERSONAL INFORMATION.A BOX HAD TO BE SELECTED AND CHECKED IN ORDER TO AGREE OR ALLOW YOU TO DO THAT.I DID NOT CHECK THIS BOX THAT ALLOWED YOU OR ANYONE TO SEND ME ANY MARKETING MATERIALS THROUGH ANY MEDIUM. I READ THAT PAGE AND DID NOT - I REPEAT DID NOT CHECK THE BOX ALLOWING YOU TO DO THAT OR TO SELL MY PERSONAL INFORMATION. YOU ARE TO CEASE AND DESIST ANY AND ALL SELLING OF MY PERSONAL INFORMATION AND ANY MARKETING OF ANY KIND TO ME WITH ANY INFORMATION YOU HAVE. I HAVE ALREADY FILED A COMPLAINT WITH APPLE REGARDING THE WEATHER KITTY APP THAT YOU ARE EVIDENTLY PAYING TO ALLOW YOU TO OBTRUSIVELYAND FRAUDULENTLY APPEAR TO BE PART OF THAT APP AND COMPANY.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you for contacting RewardZone USA.We are in receipt of the complaint (#[redacted]) Dated 9/**/2016.We have been in contact with this consumer and have let her know repeatedly that she has qualified for the incentive. We have sent her the claim paperwork needed to complete her...
qualification.We have just received her signed claim paperwork and will send out the incentive within 2 weeks, per the terms of our program.Regards,Mohit S[redacted]Director, ComplianceRewardZone USA, LLC
Hello - We are in receipt of the Revdex.com complaint #[redacted] dated 1/**/2016. We are not in the business of scamming people. We have honored this consumer's qualification as she did indeed complete the program requirements. This consumer will be sent a prize within our processing...
time of 2-4 weeks. This is not false advertisement and this consumer was not lied to about their prize. When the consumer participated in our program, she agreed to be contacted by email and phone by our third party marketing partners. We did not instruct this consumer to give a business phone number for these marketing purposes.We have responded to each of this consumer's correspondences to us.This complaint is resolved and this consumer will be getting their prize. Thank you.Mohit S[redacted]Director, ComplianceRewardZone USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as I actually receive the product promised within the two to four weeks I was promised I feel the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your help.
Sincerely,
[redacted]
To whom it may concern: We are in receipt of the Revdex.com complaint #[redacted] dated 5/**/2016.This consumer did indeed participate in our program and successfully completed the program requirements as outlined in our Terms & Conditions. We apologize for any confusion or delay in sending...
this consumer their claim paperwork. We have since received the signed claim paperwork and will be sending this consumer their prize within 2 weeks.Thank you for contacting RewardZone USA.Regards,Mohit S[redacted]Director, ComplianceRewardZone USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you to Mr. Mohit S[redacted] for truly taking the time to investigate my complaint and seeking a resolution, and the NY Revdex.com for accommodating a medium for resolution.
Sincerely,
[redacted]
We have received the complaint ([redacted]) dated 11/** 11:02 AM.We have communicated with this consumer via email, explaining the requirements for participation and how he has fallen short. We have also given the consumer an opportunity to return to our program to properly complete the program...
requirements and earn the incentive.Please close this case. Consumer Message:Hi, Thanks for contacting Rewardzone!Unfortunately,
you don't have enough offers necessary to claim your incentive. Be advised,
simply completing the survey does not qualify you for an incentive.To qualify for the incentive, you must complete the requirements
based on the type of incentive you signed up for. If the incentive is valued at
$100 or less (a Tier 1 incentive) then you need to complete one (1) silver, one
(1) gold, and two (2) platinum offer on the respective silver, gold, and
platinum pages. If the incentive is valued above $100 (a Tier 2 incentive) then
you need to complete one (1) silver, one (1) gold, and six (6) platinum offers
on their respective pages. Offers may repeat between pages and the offer will
count depending on the page you complete it (for example, an offer may show up
on the silver and gold page, if you complete it on the silver, it will count as
a silver offer). All offers must be completed within thirty calendar days in
the Eastern Standard Time zone.You have completed: Apex
Garcinia Cambogia Success 11/**/2015
4:48:22 PM Featured PlayStation
4You must still complete: One
Gold offer and six Platinum offers Please come back to our program via the
following link to resume the process: [redacted] If something went wrong and you've completed the requirements or
have another issue, we'd love to help you. Please respond with some additional
information:1.
The e-mail address used and the approximate date you completed the
requirements.2. If you have
completed an offer and it does not appear on your incentive status page, please
forward the email order confirmation for the missing offer to us ([redacted]).
This order confirmation should show your name, email address and order number.3.
If you encountered a technical problem that has prevented you from completing
the offers, please describe the steps taken prior to encountering the issue.
Every detail you can give us will help us identify and fix the issue.Once
we have this information, we will do our best to assist you.For additional
information, please refer our terms and conditions [redacted]To check your
incentive status, please log onto the member’s area here [redacted]We
are running a legitimate, ethical business. We give out thousands of dollars in
prizes each week to those consumers who properly complete the program
requirements. Please consider trying out the products listed within our Silver, Gold and
Platinum pages. You will get a chance to try out great products, while being on
your way to earning the prize.Thank
you,The
Reward Zone USA, LLC TeamConsumer Message #2:[redacted] –We received your complaint from the Revdex.com
dated 11/**15 11:02AM.The below email, sent to you yesterday, is in response to
your voicemail and details the requirements for our program and how to get the
PlayStation 4.Also, it is not a bundle prize. You will only be
getting the PlayStation 4 with no extra items such as memory cards or
controllers. We also reserve the right to substitute your prize for a
gift card of equal or greater value, to be used like cash.Please read the below email and feel free to re-enter our
promotional program to complete your requirements for participation. If
you choose not to resume, your prize will be forfeited.We will be sending the same note to the Revdex.com to dispute your
complaint.Thank you,RewardZone USA
Thank you for contacting RewardZone USA, LLC.We have researched this consumer's email address and determined that it has been unsubscribed from our database on 10/**/2016. This change typically takes 10 days to take effect and stop the messages.We have requested a copy of the email(s) from...
this consumer. Once we have the offending email message in question, we can then more accurately determine who the email marketing partner is that sent the message and make sure that this consumer is permanently removed from their database.Regards,Mohit S[redacted]Director, ComplianceRewardZone USA, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The representative from Reward Zone has stated that the onslaught of emails/solicitations is not from their business affiliates. These often vulger and disgusting email solicitations have NEVER before been sent to my email address until virtually the minute after my contact information was entered into a Reward Zone promotional giveaway. To suggest that they have no culpability in this manner is not an acceptable answer. The response to the damage they have created to my privacy and my life has not been sufficiently addressed and deserves further attention.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello– We are in receipt of the complaint with the Revdex.com (#[redacted]) dated 1/**/2016. We have unsubscribed the consumer's email address and she should no longer receive any email solicitations from us. It is possible that a computer virus is sending to her...
contacts appearing to be from her, without consent. We have instructed the consumer to conduct an anti-virus scan on their computer to remove any malicious program. We are not engaged in any email marketing that would result in emails being sent from your address. We have opened the line of communication for this consumer to reach out to us directly (at [redacted]) to voice any comments or concerns and to let us know if this activity has since stopped. Regards,[redacted]Director, ComplianceRewardZone USA
We are responding to Complaint #[redacted], filed on 6/**/17. This user entered her information willingly into our promotion, and gave her date of birth as 4/*/1999, rendering her over 18 years of age. Additionally, she purchased one offer through our promotion, in contradiction to her statement...
above. That said, her information was not sold to any of our marketing partners, and she has been removed from our email subscription list. If she would like to complete her incentive (provided she is actually of age), she can reach out to us at [redacted] for a custom link to resume the process. Our age restrictions are clearly marked throughout the promotional program, and we in no way "cheated" this user. If she falsified her date of birth in order to advance in the process, she is in violation of our Terms and Conditions, which can be read in full here: [redacted] Best,RewardZone USA
Revdex.com:
Please ask the business to resend the emails I checked and didn't receive any to my email address [redacted] .
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I have personally spoke to Mohit and he has assured me that my prize is in the mail. Although I have not received it yet, this resolution is satisfactory to me and the matter has been resolved. I hope to have my card within 2-4 weeks.
Sincerely,
[redacted]
Thank you for contacting RewardZone USA, LLC We are in receipt of this consumer complaint (File# [redacted]) filed with the Revdex.com dated 10/**/2016. I apologize for the delay in getting this consumer their gift card. We had some issues with our fulfillment center...
that has caused a delay in many people’s gift cards. This consumer's virtual gift card was sent to them today and they should be able to begin spending with it immediately. In their complaint, the consumer mentions that she only has 60 days to spend the gift card. This is not true and I do not know where she read this. The consumer has one year from the day the card is sent to spend it. Thank you for participating in the RewardZone USA Promotional Program. Regards, Mohit S[redacted]Director, ComplianceRewardZone USA, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I CLEARLY SAW THE PAGE ON MY PHONE THAT IF CHECKED WOULD ALLOW YOU TO DO ANYTHING YOU WANTED WITH MY PERSONAL INFORMATION.A BOX HAD TO BE SELECTED AND CHECKED IN ORDER TO AGREE OR ALLOW YOU TO DO THAT.I DID NOT CHECK THIS BOX THAT ALLOWED YOU OR ANYONE TO SEND ME ANY MARKETING MATERIALS THROUGH ANY MEDIUM. I READ THAT PAGE AND DID NOT - I REPEAT DID NOT CHECK THE BOX ALLOWING YOU TO DO THAT OR TO SELL MY PERSONAL INFORMATION. YOU ARE TO CEASE AND DESIST ANY AND ALL SELLING OF MY PERSONAL INFORMATION AND ANY MARKETING OF ANY KIND TO ME WITH ANY INFORMATION YOU HAVE. I HAVE ALREADY FILED A COMPLAINT WITH APPLE REGARDING THE WEATHER KITTY APP THAT YOU ARE EVIDENTLY PAYING TO ALLOW YOU TO OBTRUSIVELYAND FRAUDULENTLY APPEAR TO BE PART OF THAT APP AND COMPANY.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you for contacting RewardZone USA.We are in receipt of the complaint (#[redacted]) Dated 9/**/2016.We have been in contact with this consumer and have let her know repeatedly that she has qualified for the incentive. We have sent her the claim paperwork needed to complete her...
qualification.We have just received her signed claim paperwork and will send out the incentive within 2 weeks, per the terms of our program.Regards,Mohit S[redacted]Director, ComplianceRewardZone USA, LLC
Hello - We are in receipt of the Revdex.com complaint #[redacted] dated 1/**/2016. We are not in the business of scamming people. We have honored this consumer's qualification as she did indeed complete the program requirements. This consumer will be sent a prize within our processing...
time of 2-4 weeks. This is not false advertisement and this consumer was not lied to about their prize. When the consumer participated in our program, she agreed to be contacted by email and phone by our third party marketing partners. We did not instruct this consumer to give a business phone number for these marketing purposes.We have responded to each of this consumer's correspondences to us.This complaint is resolved and this consumer will be getting their prize. Thank you.Mohit S[redacted]Director, ComplianceRewardZone USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as I actually receive the product promised within the two to four weeks I was promised I feel the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your help.
Sincerely,
[redacted]
To whom it may concern: We are in receipt of the Revdex.com complaint #[redacted] dated 5/**/2016.This consumer did indeed participate in our program and successfully completed the program requirements as outlined in our Terms & Conditions. We apologize for any confusion or delay in sending...
this consumer their claim paperwork. We have since received the signed claim paperwork and will be sending this consumer their prize within 2 weeks.Thank you for contacting RewardZone USA.Regards,Mohit S[redacted]Director, ComplianceRewardZone USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you to Mr. Mohit S[redacted] for truly taking the time to investigate my complaint and seeking a resolution, and the NY Revdex.com for accommodating a medium for resolution.
Sincerely,
[redacted]
We have received the complaint ([redacted]) dated 11/** 11:02 AM.We have communicated with this consumer via email, explaining the requirements for participation and how he has fallen short. We have also given the consumer an opportunity to return to our program to properly complete the program...
requirements and earn the incentive.Please close this case. Consumer Message:Hi, Thanks for contacting Rewardzone!Unfortunately,
you don't have enough offers necessary to claim your incentive. Be advised,
simply completing the survey does not qualify you for an incentive.To qualify for the incentive, you must complete the requirements
based on the type of incentive you signed up for. If the incentive is valued at
$100 or less (a Tier 1 incentive) then you need to complete one (1) silver, one
(1) gold, and two (2) platinum offer on the respective silver, gold, and
platinum pages. If the incentive is valued above $100 (a Tier 2 incentive) then
you need to complete one (1) silver, one (1) gold, and six (6) platinum offers
on their respective pages. Offers may repeat between pages and the offer will
count depending on the page you complete it (for example, an offer may show up
on the silver and gold page, if you complete it on the silver, it will count as
a silver offer). All offers must be completed within thirty calendar days in
the Eastern Standard Time zone.You have completed: Apex
Garcinia Cambogia Success 11/**/2015
4:48:22 PM Featured PlayStation
4You must still complete: One
Gold offer and six Platinum offers Please come back to our program via the
following link to resume the process: [redacted] If something went wrong and you've completed the requirements or
have another issue, we'd love to help you. Please respond with some additional
information:1.
The e-mail address used and the approximate date you completed the
requirements.2. If you have
completed an offer and it does not appear on your incentive status page, please
forward the email order confirmation for the missing offer to us ([redacted]).
This order confirmation should show your name, email address and order number.3.
If you encountered a technical problem that has prevented you from completing
the offers, please describe the steps taken prior to encountering the issue.
Every detail you can give us will help us identify and fix the issue.Once
we have this information, we will do our best to assist you.For additional
information, please refer our terms and conditions [redacted]To check your
incentive status, please log onto the member’s area here [redacted]We
are running a legitimate, ethical business. We give out thousands of dollars in
prizes each week to those consumers who properly complete the program
requirements. Please consider trying out the products listed within our Silver, Gold and
Platinum pages. You will get a chance to try out great products, while being on
your way to earning the prize.Thank
you,The
Reward Zone USA, LLC TeamConsumer Message #2:[redacted] –We received your complaint from the Revdex.com
dated 11/**15 11:02AM.The below email, sent to you yesterday, is in response to
your voicemail and details the requirements for our program and how to get the
PlayStation 4.Also, it is not a bundle prize. You will only be
getting the PlayStation 4 with no extra items such as memory cards or
controllers. We also reserve the right to substitute your prize for a
gift card of equal or greater value, to be used like cash.Please read the below email and feel free to re-enter our
promotional program to complete your requirements for participation. If
you choose not to resume, your prize will be forfeited.We will be sending the same note to the Revdex.com to dispute your
complaint.Thank you,RewardZone USA
Thank you for contacting RewardZone USA, LLC.We have researched this consumer's email address and determined that it has been unsubscribed from our database on 10/**/2016. This change typically takes 10 days to take effect and stop the messages.We have requested a copy of the email(s) from...
this consumer. Once we have the offending email message in question, we can then more accurately determine who the email marketing partner is that sent the message and make sure that this consumer is permanently removed from their database.Regards,Mohit S[redacted]Director, ComplianceRewardZone USA, LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The representative from Reward Zone has stated that the onslaught of emails/solicitations is not from their business affiliates. These often vulger and disgusting email solicitations have NEVER before been sent to my email address until virtually the minute after my contact information was entered into a Reward Zone promotional giveaway. To suggest that they have no culpability in this manner is not an acceptable answer. The response to the damage they have created to my privacy and my life has not been sufficiently addressed and deserves further attention.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello– We are in receipt of the complaint with the Revdex.com (#[redacted]) dated 1/**/2016. We have unsubscribed the consumer's email address and she should no longer receive any email solicitations from us. It is possible that a computer virus is sending to her...
contacts appearing to be from her, without consent. We have instructed the consumer to conduct an anti-virus scan on their computer to remove any malicious program. We are not engaged in any email marketing that would result in emails being sent from your address. We have opened the line of communication for this consumer to reach out to us directly (at [redacted]) to voice any comments or concerns and to let us know if this activity has since stopped. Regards,[redacted]Director, ComplianceRewardZone USA