Chrysler, Dodge Jeep of Paramus

Horrible experience! My car would not start, so I had it towed to the dealership thinking they would help me out. They told me it would first require a 2 hour diagnostic that would cost me over $400. I assumed that was normal and didn't know otherwise so I said yes. They called me 4 hours later and told me that I needed 2 batteries for $989 (before tax) and then a throttle body and emission service for an additional $658. I told them that they serviced my car in December and already had that service done and they claimed I needed it again. What a scam and rip off. I checked with a mechanic and he confirmed that this was an unnecessary service. I went to get my car, they would only release it until after I paid the diagnostic fee and now I am out $478 and got ZERO for my experience! I am never going to this dealer again and I would recommend that everyone else STAY FAR AWAY! They will only take you money and not provide you with any worthwhile service!
After this debacle, I reached out to AAA, they came and did a computer diagnosis in 2 minutes, did not charge me a dime for the diagnosis and then charged me $198 for a new battery and the car is now working just fine!

just spoke to the customer, we have received recall parts to complete outstanding recall on vehiclePart was restricted through Chrysler manufacturer that is why it took so long to get partCustomer refuses to come in to have recall completed because she already paid the service department for the fix but she paid for an additional repair that needed to be performed based on her concernsThis recall is separate

Tell us why here Our General Sales Manager spoke with Ms *** They are correcting the registration and we have issued Ms [redacted] a check in the amount of $ which will resolve the problem Mr [redacted] spoke with Ms [redacted] today and she is satisfied with the outcome At this time we will conswider this complaint as closed

Business Response to a Complaint Complaint ID#: [redacted] Company Name: CHRYSLER, DODGE, JEEP OF PARAMUS Company Contact: [redacted] Company Phone: ###-###-#### Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response: Have left a message on customers daytime phone to give me a call back directly so I can assist her in regards to scheduling a convenient service appointment to take care of recalls Sent on: 8/12/4:34:PM Sent by: [redacted]

In regards to Matthew Chung...for several days, I have been calling and emailing customer to try and assist with vehicle concerns however; I have not heard back

I still have not heard back from the customer to speak to her further about her complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

CUSTOMER HAS A DODGE CARAVAN MILES CAR STALLS AND WAS DIAGNOISED AS A WIN MODULE THIS IS AN IGN MODULE THAT READS THE KEY SHE WAS TOLD OF THE REPAIR AND HOW MUCH IT WOULD BE THERE IS ALSO A RECALL OUT FOR THE ING KEY SO IT DOES NOT STAY IN THE START POSISTION YTHIS RECALL IS NOT RELATED TO THE REPAIR AS FAR AS MAKING THE CAR STALL OR NO START SHE FEELS THE DEALER SHOULD PAY FOR THE REPAIR SHE HAS NO WARRANTY LEFT CHRYSKER SAID THEY WILL NOT PAY FOR IT THE RECALL IS NOT AVAILABLE YET FROM CHRYSLER CUSTOMER HAS NO RIGHTR TO ABUSE THE DEALERSHIP WE ARE HERE TO HELP NOT TAKE ABUSE AND DO WORK FOR FREE THAT IS NOT WARRANTY

Pulled service repair order file and customer signed off and authorized a 15k service. The 30k service was presented to the service customer and the customer did schedule for the 30k service however; once prices were gone over by the service advisor upon arrival, customer agreed on the 15k service...

because of the price. We made the service as affordable as possible for the customer, customer even received a 150.00 dollar discount

Complaint: [redacted]
I am rejecting this response because:
The business' response is just a refusal to acknowledge anything.  Regardless, after so much time has transpired, nothing will be resolved.  I will NEVER do business with this dealership again, as will none of my friends our family.  As an aside, my wife had to go back to the dealership to get a second key made because the salesman only gave us one.  After 2 trips to the dealerships service department, they FINALLY got a second key made.  After that, their service people left a devise attached to the underside of my dashboard with a sticker warning to "REMOVE BEFORE OPERATING VEHICLE" attached to it.  My wife didn't notice it until she got home.  When we called the dealership we were told "service department is closed and no one here knows what to do, call back Monday"   Horrific experience in all aspects dealing with this dealership.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if the above issues can be resolved. I am not removing my complaint until I have met with the sales manager.

Cusstomer received CPO package at the time of delivery with a 2nd key.  If he would like to stop in we will replace the package.Tell us why here...

Mr. [redacted]'s registration arrived today.  I have overnighted it to him for tomorrows delivery.  I also called him to tell him and he was satisfied.     At this time I will consider the matter as solved.         ...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please have the customer forward the cancelled check to us so that we can refund her the $1500.00.     Thank youTell us why here...

There is nothing wrong with the vehicle. The dealership changed 4 tires to repair this issue. The customer refuses to pick up her vehicle. The dealership will trade her out of the vehicle for one at same price. But our stance is that we did nothing wrong. As for the loaner - her agreement ran out...

and we made attempts for her to come in, but, all she said was to speak to her attorney who also did not respond.Tell us why here...

Whoever wrote the response is lying. I did not get my plates on Friday. My temp plates expired on...

6/4/15 on Friday 6/5 I called and they told me the plates and registration of my vehicle were going to be ready after 5:00 pm, when I walked into the dealership I noticed my sales guy jay looked like he was hiding from me, It was strange but thinking nothing of it I asked the front desk lady for my plates. The front desk lady tells me I owe an Additional $223.00 for my plates and registration, when I asked why if this was a cash deal and everything was paid in full already, they sent me to speak to sales manager. His name was Jason *, even though he was the first to apologize due to the inconvenience this is causing, he was unable to explain the mistake or why wasn't I ever contacted to be notified of the additional charge for my plates if they didn't do it as transfer. The mistake was that instead of doing a transfer of plates of my traded in vehicle they ordered new ones and that's why there was an additional charge of $223.00, however he indicated that he was going correct this problem and fix it by tomorrow (Saturday) as they needed to do a transfer instead of new plates. I called him on Saturday 6/6 and he indicated nobody was in on Saturday and to call him first thing Monday as he was going to have this fixed by noon time on 6/8/15. Today 6/8/15 I called the dealership to see if the issue was corrected, the front desk lady tells me that even though Jason is supposed to be in by 1:00 pm he is not in today, when I asked to speak to another manager I was transferred back to Manny (finance Manager). Manny said he is not sure what Jason promised but he is not in today and tomorrow is his day off so I can reach him Wednesday 6/10 he also said they did this as new plates and they are unable to transfer them now so if I want my plates I have to pay for the 223.00. I asked why they couldn't do the transfer and he was unable to give me a straight answer, he was not sure. I asked him if he could reach out to the other manager Jason who promised to have this issue resolved today, he was very rude and said he could not reach anyone on their day off and if he promised something I should wait until Wednesday so I could talk to him, he then said "it is what it is" they did not do transfer and instead ordered new plates if I want plates on my vehicle I need to pay that balance as they owe it to motor vehicle not the dealership, I told him if this is the dealership's mistake, their boss or "the dealership" should cover this balance. He then transferred me back to the receptionist, The receptionist tried transferring me back to another manager who is the manager for jay my sales person but he was busy with a client and then took a message saying that she will have him call me back later. So far I've had the worst car buying experience at this place. Other dealerships I have used in the past have even fedexed my registration and/or plates within 2 weeks of buying the vehicle. Rt 4 dodge in Paramus on top of delivering the plates and registration late, they did it wrong and now they want to charge me more for their own mistake. Instead of fixing their own mistakes they try to make the customer pay for it, and I don't understand why should I pay more for their mistakes. Please advise.

Customer was aware that they purchased a used car which comes in the condition as seen or if other arrangements were made before sale was completed. We will make sure that there are no exposed wires. We will run them under the back seat.  As for the hard top - some have them and some...

don't.  We can't do anything about that.Tell us why here...

Tell us why here...    Sorry for the confusion.   I was told that she picked the plates up.  I have now been told that Jason Casale delivered the plates to Ms [redacted] at her place of employment today.   I do hope that they gave me the right information this time.

I am rejecting this response because:We brought the car in because it shut off while driving. The dealer replaced the entire WCM module due to finding some unrelated codes, (caused by the dealer), who tried to start the car with the wrong key.  This diagnostic mistake was pointed out by 2 different mechanics: [redacted] and head mechanic [redacted].  Both mechanics agreed that the car shut off due to the recall and not because of the WCM codes.  However, both mechanics said that replacing the WCM module had fixed the recall issue, and at that time, was the only way they could do so since they did not have the part available. The WCM was not broken. By replacing it, the dealer fixed the recall in the only way possible for him at that time.  It appears as though the dealer lied to me in order to get me to cover their repair costs for this recall.