Chrysler, Dodge Jeep of Paramus

Review: We leased a car thought this dealership/ They where harassing us to return the other jeep for a buy out. When we asked them for the buy out, they came up with the wrong figure assuring us that it was correct. They also took back the Jeep without an inspection. When it was returned to the bank a week later the jeep at 2 thousand dollar of damage on it. I asked the sales man if the dent in the bumper that I did (estimated at 350, with a 500 dollar waiver) was an issue and he replied that they had a company to "pull it out" don't worry about it. They also did not provide information to us that we

would be charged if we did not use the same bank we had leased with before, there was a 450 dollar charge.Desired Settlement: I wold like this company to pick up the cost of what they lied about to my 78 year old mother. They out and out lied to us. Both of us were there during the process. We both heard everything we were promised. Banking charge, damage and 2 payments they excluded in the buy out of the lease

Business

Response:

Tell us why here... Please have the customer get in touch with [redacted] to schedule an appointment. Also please ask her to bring any paperwork that she has with her. She can reach [redacted] at ###-###-#### or ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if the above issues can be resolved. I am not removing my complaint until I have met with the sales manager.

Review: I leased a New 2015 Wrangler Unlimited from this establishment on May 25th. As soon as I finished with the paperwork they told me there was a problem with the car and I could not receive it until the next day. The next day the dealership said their was another problem with the car and it had to go in for servicing. Later they tried to get me to accept a different car instead that did not have the features I purchased. The sales manager then said he would try to get me a refund. Two days later, he said he received the money from Chrysler financial already and he wasn't going to refund my money. I contacted Chrysler Financial and was told they hadn't received the paperwork yet, which means the Sales Manager was lying. I spent three weeks trying to resolve this with Chrysler and Chrysler Financial with no success. I still do not have the car or my money and they are now seeking the dealerships permission to redo the contract so that my first month payment wasn't just straight up theft.Desired Settlement: I do not want this car anymore. Due to the stress and issues I have been forced to endure the only thing I will think about every time I see the car is how much I was taken advantage. They have the car, I just want my money back since they were unable to provide the product I purchased within a reasonable period of time.

Business

Response:

Mr. [redacted] spoke with our General Sales Manager Dean [redacted]. Mr [redacted] settled for 2 payments on his lease. I hope that this resolves the issue.

Review: On Tuesday, March 18, 2014 I picked up a Range Rover I purchased from the dealership. The following day I noticed that the windshield had a large crack from the VIN number all across to the center of the windshield. The crack was not apparent because on the day it was picked up it was dark and the crack is in an area that is covered by a black tint that heats the wipers. I immediately contacted the dealership to inform them of this issue and was told that they would get back to me. When I did not hear back from the dealership I took the vehicle back the following day (March 20th) and was told that they would check the price and get back to me. For the rest of the time until today, March 25 I have been getting the runaround. On March 25 I took the truck back to the dealership and told them to call me back after they have replaced the windshield. I am certain that if I took this vehicle for inspection it would not pass because of the crack in the windshield. They also told us that they serviced the vehicle before delivery because it needed to be certified, however whenever the car starts it says that it needs to be service. They told us on March 25 that the vehicle was serviced but that they did not have the machine used by Range Rover to clear the system. I was told by Range Rover that each time the vehicle is serviced the system would need to be cleared. Why would the dealership think it's ok to perform this service although they would not be able to clear the system. I left the vehicle at the dealership and asked them to call me once the repair has been completed. I was then threatened that the bank would take the vehicle but it would mess up my credit. I am not giving back the vehicle, I need to have the repairs done and delivered. I need for them to replace the windshield and pay, if there is a cost, to have the system cleared. The vehicle should have been delivered without these issues.Desired Settlement: I need for the dealership to replace the windshield and also clear they system if they indeed performed the service they claimed to have performed.

Business

Response:

Ms [redacted]'s Range Rover is in our service department having the windshield changed. I'm sure that this will resolve the matter.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

While the windshield has been replaced there is still an unresolved matter of a check for $100 to be made out and given to me because they were unable to clear the error message on the vehicle dashboard. It is my understanding that the check was processed, however there is a Manager by the name of [redacted] (no last name available at this time) that has been giving us the run-around. The last contact, one of several, is that the check is locked in an office and [redacted] was leaving for the day. Honestly, the people I have been working with directly have been trying to resolve this matter all along, but [redacted] is the obstacle.

Business

Response:

Ms [redacted] has had the windshield fixed and has the check for $100.00. I understand from the Sales Department that Ms [redacted] is satisfied with the outcome.

Review: We had a car problem which was about front head light, it had a water bubble inside. My wife went to dealer on Tue 3/3/2015 with appointment. The front desk man was really rude and not showing respect to customer and our car was not even inspected.

I want my car to be inspected properlyDesired Settlement: I want my car to be inspected properly

Business

Response:

In regards to Matthew Chung...for several days, I have been calling and emailing customer to try and assist with vehicle concerns however; I have not heard back.

Review: I left my Hyundai for repair last week, on the 19th of July, and was told that, due to that the fact the parts had to be ordered from Korea, the car would not be ready until today, July 25th. The car needed repair as a result of an accident of my daughter's. The fan was not functioning properly, although the car was not overheating when I left it off. I picked up the car this afternoon and paid the bill ($1072.19). While driving on Route 4, I noticed the car was seriously overheating and there was strong burning smell. The meter was all the way into the red zone. I immediately called the dealer but did not reach them before closing time. I stopped the check and am waiting to hear from the dealer. Aside from being vastly overcharged, I was returned the car in much worse condition than when I left it off.Desired Settlement: Finish job satisfactorily at no additional cost.

Business

Response:

The involved vehicle was brought in to our service facility to be diagnosed because the check engine light was on. After it was determined that the check engine light was on because of an inoperative fan control module, the customer was notified that many additional repairs were needed due to excessive body damage to the front of the vehicle. At that time, the customer declined to address any repairs related to the accident but authorized the repair that was needed to address the check engine light issue only. The fan control module was replaced and the check engine light issue had been repaired. The customer was then again reminded that the body damage was excessive but she declined any estimate and took her car. 2 days later, customer called in complaining vehicle is now overheating, upon inspection, it was found that because of the body damage to the front of the vehicle, the radiator and supports were pushed in to the radiator cooling fan preventing it from turning. This is what caused the overheating condition. The vehicle was diagnosed correctly and the proper repairs were done to correct the issues that the customer chose to address. The repairs needed to make the vehicles cooling system fully operational were recommended but declined. It is the failure to complete the recommended repairs that has caused the overheating issue occuring now.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I went to the dealership on August 9, 2013 and bought a vehicle. As I live in Florida they estimated the Sales Tax and Registration fees. The Charged me $3700.97 for Sales Tax and $ 450.00 for Registration fees, which I paid in full.

When I received the registration and Title Application from Florida, I see on the form that they paid $ 2,477.33 in Sales Tax and $237.35 Vehicle Registration Transfer to Florida for these costs. I am owed a refund in the amount of $1,673.64. I have contacted the dealer several times by phone and e-mail with no response. I have all written documentation verifying these facts.

Can you help me?Desired Settlement: Refund my overpayment for S Tax and Registration

Business

Response:

We charged the customer an estimated figure of $3700.97 for sales tax and $458.00 for registration fee. When the motor vehicle work was completed the cost came out to $2477.33 for sales tax, $135.00 for the MV agency fee to process and $7.00 for the temp. We have a check in the amount of $1539.64 payable to Mr. [redacted] for the difference. Please let us know what the customer would like to do with the check.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Please have them forward the check to me at my home address which they have on file.

As part of the sale of a used vehicle there were defects that needed to be fixed. The service department deliberately delayed the service saying the parts were on backorder indefinitely (for brakes). After more than a month I escalated the issue and the service manager had the parts the next day. They kept my vehicle for three days on service that was guaranteed same day. When I picked up my vehicle the gear shift [redacted] was broken off (this would have happened when they disassembled the center console to get to the parking brake mechanism). The technician quietly set the [redacted] back on the gear shift in hopes to not be caught. When I brought it to the service desk's attention they agreed to order a part and mail it to me. I discovered later that they added the part to my existing service order (so it appeared as though they already fixed it). I never received the part. They lied in their response to my Revdex.com complaint and then stopped responding with no further attempts to resolve a $10 issue. Calls to speak to the General Manager were blocked by reception and customer service. Next step is to file a complaint with the NJ Attorney General's office.

Review: On July 30th 2015 The dealer and the salesman agreed to pay my LAST payment for my previous leased vehicle but they NEVER did. I had called the salesman and the manager many times and left messages but they never returned my calls. I even called corporate office and the dealer wouldnt still return their calls. It has been already almost more than 2 month since I leased the vehicle and still did not received my last payment for my previous vehicle, which salesman mentioned that it will only take 3-4 weeks. I had found out through customers reviews sites that I wad not the only victim of this unethical sales. I had even emailed the manager 2 times 2 weeks ago but no response. It is clear that the dealer is avoiding my calls and emails.Desired Settlement: I would like my $399 which is my last payment on my previous vehicle refunded

Business

Response:

We have checked Mr. [redacted]'s file and there is no indication for his claim anywhere in the paperwork. If he has any paperwork stating that the payment was to be made by us , then ask him to please send it to us. Thank you.

Review: I bought my 2011 [redacted] Cherokee in to address these listed issues: right headlight out,right front tire constantly loses air,right washer fluid nozzle in op,brakes are spongy and airy,having issues with starting veh,I purchased my own battery and requested that it be installed. After paying a hefty 1500 dollar price tag I left the dealership with my truck unable to start and smoking. Had to have the starter replaced. Returned the same day because left headlight was now out,washer nozzle still not working and brakes still spongy and airy. I'm left wondering what did I pay for. On top of that the Service Manager [redacted] was patronizing,condescending and rude.Desired Settlement: I just want my vehicle fixed. I came in to the dealership with a specific set of issues, paid 1500 dollars and left the dealership with the same issues and then some. I would like my vehicle fixed at no additional cost.

Business

Response:

tried to reach out to [redacted] and she could not speak. We are more then willing to take another look at her car. The starter she claims having issues with, she was covered for and we processed under warranty so there were no charges on her end.

Review: I purchased a new vehicle from this dealership. Everyone was nice until the documenta were signed and there was no turning Back . It was a cash deal, I didnt finance through the dealership so I Think thats the reason for the Poor service since I was not buying adicional packages from the dealer (service, etc) My temporary plates expired after one month and they still did not have my car registration or plates yet . When I called the sales rep jay h. He said it was his day off and je could not help me . When I call the dealership they say I have to ask my sales person . The next day they tell me they needed further information from me, when I ask why is it they never contacted me they give no explanation and instead of apologizing they are rude to me. If I Knew of this uprofessionalism I would not have purchased my truck from themDesired Settlement: I need the license plates inmediatelly and if I get any tickets or my car towed for failure to Register with motor vehicle they Shall be liable for any costs inckuding court and attorney fees

Business

Response:

Tell us why here... The customer received her plates on Friday. I apologize for any inconvenience this may have daused her. I hope that this resolved the problem.

Consumer

Response:

Whoever wrote the response is lying. I did not get my plates on Friday. My temp plates expired on 6/4/15 on Friday 6/5 I called and they told me the plates and registration of my vehicle were going to be ready after 5:00 pm, when I walked into the dealership I noticed my sales guy jay looked like he was hiding from me, It was strange but thinking nothing of it I asked the front desk lady for my plates. The front desk lady tells me I owe an Additional $223.00 for my plates and registration, when I asked why if this was a cash deal and everything was paid in full already, they sent me to speak to sales manager. His name was Jason *, even though he was the first to apologize due to the inconvenience this is causing, he was unable to explain the mistake or why wasn't I ever contacted to be notified of the additional charge for my plates if they didn't do it as transfer. The mistake was that instead of doing a transfer of plates of my traded in vehicle they ordered new ones and that's why there was an additional charge of $223.00, however he indicated that he was going correct this problem and fix it by tomorrow (Saturday) as they needed to do a transfer instead of new plates. I called him on Saturday 6/6 and he indicated nobody was in on Saturday and to call him first thing Monday as he was going to have this fixed by noon time on 6/8/15. Today 6/8/15 I called the dealership to see if the issue was corrected, the front desk lady tells me that even though Jason is supposed to be in by 1:00 pm he is not in today, when I asked to speak to another manager I was transferred back to Manny (finance Manager). Manny said he is not sure what Jason promised but he is not in today and tomorrow is his day off so I can reach him Wednesday 6/10 he also said they did this as new plates and they are unable to transfer them now so if I want my plates I have to pay for the 223.00. I asked why they couldn't do the transfer and he was unable to give me a straight answer, he was not sure. I asked him if he could reach out to the other manager Jason who promised to have this issue resolved today, he was very rude and said he could not reach anyone on their day off and if he promised something I should wait until Wednesday so I could talk to him, he then said "it is what it is" they did not do transfer and instead ordered new plates if I want plates on my vehicle I need to pay that balance as they owe it to motor vehicle not the dealership, I told him if this is the dealership's mistake, their boss or "the dealership" should cover this balance. He then transferred me back to the receptionist, The receptionist tried transferring me back to another manager who is the manager for jay my sales person but he was busy with a client and then took a message saying that she will have him call me back later. So far I've had the worst car buying experience at this place. Other dealerships I have used in the past have even fedexed my registration and/or plates within 2 weeks of buying the vehicle. Rt 4 dodge in Paramus on top of delivering the plates and registration late, they did it wrong and now they want to charge me more for their own mistake. Instead of fixing their own mistakes they try to make the customer pay for it, and I don't understand why should I pay more for their mistakes. Please advise.

Business

Response:

Tell us why here... Sorry for the confusion. I was told that she picked the plates up. I have now been told that Jason Casale delivered the plates to Ms [redacted] at her place of employment today. I do hope that they gave me the right information this time.

Review: I leased a 2014 jeep compass on saturday, 8/16/2014 from the dealership, traded in a 2009 ford focus. trade in amount, $8,000, placed $3,000 of the trade in amount towards leased vehicle, $5,000 due back to me. the dealership said checks are not cut on saturdays and a check would be cut in 2-3 days. going on 3 weeks and still no check, wil daan, sales manager for dealership does not return phone calls. I was told on saturday, 8/30/2014 by dealership that woman who cuts checks was on vacation and she had the checkbook for the dealership and dealership did not know when check would be cut.Desired Settlement: I want the $5,000 as per the lease contract that is owed to me

Business

Response:

I researched the problem and found that a check was mailed out on September 8, 2014 for $5000.00. I hope this resolved the situation

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

the check was dated august 20, 2014, I received the check september 5, 2014, the check was not mailed on september 8th, they should get their story straight. they held my money for 3 weeks and not only have they lost a future customer but would not recommend them to anyone. the dealership should be ashamed of themselves.

On Wednesday 12/2/15 I went to Chrysler, Dodge Jeep of Paramus to buy a 2016 Ram 1500 Longhorn pick-up truck. The salesman Tim [redacted] said that he did not have that truck on the lot I was looking for with all the extra options I want, but he said he can still get it if he order it from the factory. He told me I have to leave a $2,000 deposit so he can order it. I gave him my credit card, he left and came back with my receipt and a contract that said my deposit is not refundable. I said you should have told me that my deposit is refundable or I would not have given you a $2,000 deposit, he said the money is already taken from my credit card. I said I am not happy right now so lets get this order correct. I gave him my build & price list I printed out on Chrysler website with all the options I want in the truck for a total of $57,700 his price was $57,745 $45 more but no problem. I saw some of the options was not listed, when I question it he said the truck comes with it, such as 4- corner air suspension, rear window defroster and anti- spin differential that is why I did not list it he said i'm paying for the truck $57,745... Long Story Short, On Monday 1/18/2016 I received a call from Tim that my truck was in can I come in now and pick it up, I said yes I will be there at 12:00 noon... When I check the truck, the options I mention was not added to the truck and he still want me to pay the same amount $57,745, and even more crazy, he said that he is not ordering another truck, I have to take what he order or nothing. I ask him about my deposit, he said I am not getting my money back WOW... If it wasn't for my martial art discipline, I would not of said to him ok then I will see you in court...

Review: Jeep/Chrysler of Paramus [redacted] put a transmission in my vehicle, they didn't test drive it and handed me the vehicle but they claim they did test drive it. The service guy [redacted] said the vehicle was fine to drive. I trusted his words. They never advised me to watch out for any pink fluid coming out the car. Next day, there was pink fluid coming out of the car. I didn't think much of it, I thought it might be some leftover that the tech left behind and forgot to wipe off. Then I noticed it coming out more the following day. I took it back to the dealership. The service guy [redacted] said I have a cracked transmission oil cooler that needs to be replaced and the warranty denied the claim and he said I broke it and they are charging me $1100 for the part to be replaced. I don't need to be scientist to know they did something to my vehicle because it didn't have a crack transmission oil cooler when it arrived at the dearlership. They are scamming me. The technician did something to the car and the dealership is making the customer pay for it. The car dealership are completely dishonest. I took my vehicle to [redacted] dealership [redacted] 07001-- they told me the part is covered and I only need to pay my deductible of $100. I was relieved when he told me that-- Paramus dealership has committed fraud and they need to refund me the $598 for being liars.Desired Settlement: I want them to refund me back the $598.

Business

Response:

I still have not heard back from the customer to speak to her further about her complaint.

Review: I received recall L25 in September, 2014 for my 2009 Dodge grand Caravan. I called the dealer, who told me there was nothing they could do to fix my car and directed me to the manufacturer. I spoke with two people at the manufacturer ([redacted] #[redacted], and [redacted] #[redacted]) who told me there was no fix to this potential deadly recall. [redacted] said, "take the car to the dealer - have the problem looked at and see if it is even a problematic part, they will be able to tell at the dealer." I did so but was told by both [redacted] and [redacted] at the Dodge dealer that not only was it impossible to tell if the part was defective (the ignition switch), but there was no fix from the manufacturer so there was nothing they could do. I asked for a loaner car and they said, no remedy is available at this time. I was told that it is unlikely that this issue will actually occur (where the engine shuts off during operation). Without the money to buy a new car, I continued to drive my car, praying nothing would happen and taking all the accessories off my key fob as instructed by the dealer and manufacturer. On 11/14/14, I was leaving work and my engine cut off while I was driving. I lost braking and steering. I called the dealer and they said there was nothing they could do to help me. I was on my own because they still didn't have the part to fix my car. The next day, I called again spoke with a manager. After I explained that I had reported them to the Federal Trade Commission, they agreed to find me a loaner car for Tuesday, November 19, 2014 and see if they could do something. I then asked if they would be willing to just buy the car from me so I could then just purchase another car. They agreed on the phone and when I came in I was pulled into a sales game where they tried to make money off of the sale. I explained that I just wanted to be made right. I wanted a comparable car, in comparable condition, that is SAFE to drive. They refused.Desired Settlement: I would like the dealer to buy the defective car from me at a reasonable rate. KBB says the value of my car in its condition is 9,000-12,000 as they are unable to fix the problem and have no timetable for a remedy.

Business

Response:

just spoke to the customer, we have received recall parts to complete outstanding recall on vehicle. Part was restricted through Chrysler manufacturer that is why it took so long to get part. Customer refuses to come in to have recall completed because she already paid the service department for the fix but she paid for an additional repair that needed to be performed based on her concerns. This recall is separate.

Consumer

Response:

I am rejecting this response because:We brought the car in because it shut off while driving. The dealer replaced the entire WCM module due to finding some unrelated codes, (caused by the dealer), who tried to start the car with the wrong key. This diagnostic mistake was pointed out by 2 different mechanics: [redacted] and head mechanic [redacted]. Both mechanics agreed that the car shut off due to the recall and not because of the WCM codes. However, both mechanics said that replacing the WCM module had fixed the recall issue, and at that time, was the only way they could do so since they did not have the part available. The WCM was not broken. By replacing it, the dealer fixed the recall in the only way possible for him at that time. It appears as though the dealer lied to me in order to get me to cover their repair costs for this recall.

Business

Response:

CUSTOMER HAS A 2009 DODGE CARAVAN MILES 79836 CAR STALLS AND WAS DIAGNOISED AS A WIN MODULE THIS IS AN IGN MODULE THAT READS THE KEY SHE WAS TOLD OF THE REPAIR AND HOW MUCH IT WOULD BE THERE IS ALSO A RECALL OUT FOR THE ING KEY SO IT DOES NOT STAY IN THE START POSISTION YTHIS RECALL IS NOT RELATED TO THE REPAIR AS FAR AS MAKING THE CAR STALL OR NO START SHE FEELS THE DEALER SHOULD PAY FOR THE REPAIR SHE HAS NO WARRANTY LEFT CHRYSKER SAID THEY WILL NOT PAY FOR IT THE RECALL IS NOT AVAILABLE YET FROM CHRYSLER CUSTOMER HAS NO RIGHTR TO ABUSE THE DEALERSHIP WE ARE HERE TO HELP NOT TAKE ABUSE AND DO WORK FOR FREE THAT IS NOT WARRANTY

Review: The main issue at this point is the fact that I bought this vehicle almost a month ago and still do not have a registration, vehicle plates or a title. I have called NY DMV every day, where this vehicle is to be registered, and at this point they still do not have any paperwork submitted, and the VIN is still registered to another party. I was also told that by law that the record of this transaction is to be filed within 5 days of purchase. As you can see from the bill of sale, the registration, plates and the NYS tax has been paid to the dealership also.

On Saturday the 28th I picked up the vehicle. I was given a 2 week temporary license plate until the NY plates came in. The salesman, [redacted] knew I lived in NY and told me that if the plates did not come in on time for the December 16th expiration I could come back to receive an extended temporary license plate. I called every day right up until the 16th and the answer was always that the plates were not there. No one would call me back to let me know what to do as the car was illegal to drive.

I now have a car, bought and paid for ($10,000 cash deposit, plus $15,000 through Citizens Auto Finance), that I cannot legally drive. I also feel, under the circumstances, that I don't even own this vehicle that I am paying a loan and insurance on. I went to the dealership (for the 4th time since the purchase) and the only resolution they offer is a rental that they will pay for with the exception of insurance, and will hold my credit card against. I do not trust this company and will not EVER do business with them or give them another credit card. After all of this, they cashed a check that they returned to me after telling me the check reader was not working overcharging me by $3000. I had to contact my back in order to correct the unauthorized payment after no response to that complaint was met. Now I am stuck without transportation and don't know if this will ever be resolved.Desired Settlement: I would like my plates or an extended temporary plate so I may drive the vehicle I purchased. I would like a copy of the title and proof that this vehicle is registered in my name. I would like the practices of this business investigated so no one else has to deal with this issue. When reading reviews on yelp, google and facebook I see this same issue is happening to many people. This dealership must be stopped from conducting faulty business transactions.

Business

Response:

There was some confusion . The motor vehicle department thought that the accounting office sent it out and the accounting office thought the same with the mv department. I am told that on January 5, the problem was resolved. Tell us why here...

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The Dealership knew full well the paperwork had not been sent but kept telling me it was. I visited the location multiple times and called everyday. Only after I involved the Attorney General Department of Consumer Affairs did this matter get settled. They could care less that a costumer was complaining, it took an investigator from the State asking questions in order to make them do what they were originally supposed to. Very Unapologetic and Unprofessional Business!!

Regards,

Review: I leased a new Dodge Durango on November 9, 2015, long story short I traded in a vehicle and after lease inception fees I was owed a check for $7,300.00 USD.

I have been waiting for the check for approximately two months, I can not get an answer from the dealer as to when I will receive the check for $7,300.00 USD. I have been given the run around by my salesman (Leo Mora) and now he has stopped communication with me. I tried calling the accounting department during normal business hour multiple time but was not able to speak to a person, always left a voicemail message and requested a call back.

At this time I am still waiting for the $7,300.00 USD owed to me by Chrysler Dodge Jeep of Paramus.Desired Settlement: Require a check for the $7,300.00 USD owed

Business

Response:

There was some confusion with the amount Mr [redacted] was supposed to get back. I spoke with the customer and by his request I mailed the check to him. I believe that resolve the problem/

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I received a phone call from Marie of Chrysler Dodge Jeep of Paramus on Thursday (1/14), she stated the check is ready and will be mailed to me. I received the check in the mail today (1/19) for the full amount ($7,300). I am glad we were able to resolve this issue, Thank You!

Review: I have been contacting the [redacted] regarding my 2015 [redacted] lease to fix the registration that the sales associate made an error in doing through NJ when it should have been through NY as my other lease was done. I have called [redacted], [redacted], and the GM [redacted] over 20 times and left messages. They refuse to get back to me to the point where I had to go to the dealership unannounced and sit and wait for [redacted] to show up. He then told me his phone had been broken (i had been trying to reach him for weeks and I had the receptionist takes messages for him) he told me I needed to contact [redacted] to get this straightened out. I immediately called her the next day and it went to voicemail. I continued to call every other day and ALSO left messages with the receptionist for her and the general manager [redacted]. No one has contacted me back and now we are going on 3 months of having this car without the correct registration which also affects my insurance. There was also an issue regarding my old lease through them where I was under the impression the dealership was taking care of the last 2 payments for my 2012 [redacted] since I had brought it back early and already signed for my new lease. To my surprise I received a bill in the mail for the bank with a balance due of over $1,236.50 from the original $3,086.50 (only $1,850 was paid out which was supposed to cover the excess miles as agreed upon and I am paying for it through my new lease payments) There was a contractual termination fee and the outstanding rent that was never brought up when I brought my lease back totaling and additional $1,325.56. When I contacted the dealership someone told me they would be sending a check for $600 but that does not cover the remaining $636.50 that the bank needs. This new associate [redacted] NEVER went over any of the fees that came along with the lease ending except for the over mileage. I feel as though I have been treated very poorly and taken advantage of as a single femaleDesired Settlement: I want the car to be registered in NY as I had asked as well as any additional fees (registration, license plates, any sales taxes that would cause the monthly payment to increase) for any changes to be covered by the dealership considering this was a mistake by their employee [redacted] that they poorly trained. I also want the dealership to pay the additional $636.50 that US Bank is billing me for.

Business

Response:

Tell us why here... Our General Sales Manager spoke with Ms [redacted]. They are correcting the registration and we have issued Ms [redacted] a check in the amount of $638.00 which will resolve the problem. Mr [redacted] spoke with Ms [redacted] today and she is satisfied with the outcome. At this time we will conswider this complaint as closed.

Review: A $100.00 deposit was left on a 2015 Jeep Wrangler pending credit approval. The credit was declined in which I was to be refunded the $100 dollars but did not receive the refund. I called the established in Jan. 2015 twice and was left on hold for over 10 minutes. Called again and was transferred to a Sales Manager that said he would take care of the refund and it would be processed in a week.

When the refund was not issued, I called my bank to dispute but missed the paperwork mailed requiring additional information. I called Dodge of Paramus again today was left on hold for an extended amount of time then transferred to [redacted]. He asked me for the transaction information. When I provided the date of Dec. 31, 2014 and that it hit my bank account on 1.5.15. He cut me off to repeat the date in a sarcastic mocking tone... I said yes it is an old transaction that I've been unable to rectify after calling numerous times. I did not scream but he cut me off again and told me to slow down and screamed "RELAX". I then responded and asked him to relax because there is no reason to speak with a customer in that tone and I am not yelling. He slammed the phone in my ear.

This is unacceptable. I am very hurt and disappointed in the lack of professionalism from a senior member of your team, [redacted]. I would like my refund and an apology for the horrible business proactice, customer service and treatment.Desired Settlement: This is unacceptable. I am very hurt and disappointed in the lack of professionalism from a senior member of your team, [redacted]. I would like my refund and an apology for the horrible business proactice, customer service and treatment.

Business

Response:

Customer needs to bring in her receipt in between the hours of 9:00AM - 5:00PM any Monday thru Friday to receive her credit.