Chrysler, Dodge Jeep of Paramus

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:As I was buying it, I was aware that it is pre-owned but was not aware that it didn't have any carpet until the following day which I have called them and told me they're gonna get back to me in 2 days. I did contact them after 2 days and they told me 2 days again and kept telling me the same thing. They didn't mention anything about no carpeting in the beginning as well. I want the carpeting done and the wirings to be covered.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Contacted customer. Customers vehicle is now in our shop. Our shop foreman is diagnosing vehicle to determine issues and re-evaluating recent repairs.

just spoke to the customer, we have received recall parts to complete outstanding recall on vehicle. Part was restricted through Chrysler manufacturer that is why it took so long to get part. Customer refuses to come in to have recall completed because she already paid the service department for the...

fix but she paid for an additional repair that needed to be performed based on her concerns. This recall is separate.

The business/service center acknowledges that I scheduled a 30k maintenance service and perform a 15k maintenance service instead alleging that I authorized the service. I authorized a 30k service (paid $457.13) not a 15k service for my vehicle. My vehicle has 30k miles and why will I choose a lesser service maintenance. The actual cost of a 15k service is $399.99 less the 20 % discount from the business/service center and less the cost of Oil Change & Tire Rotation Service Contract for the vehicle will total less than what I paid for my 30k service – supporting documentation were sent to the BBS to support my complaint. The business further stated that I received a $150.00 dollar discount which is untrue and misleading.

Complaint: [redacted]
I am...

rejecting this response because:  The Dealership knew full well the paperwork had not been sent but kept telling me it was. I visited the location multiple times and called everyday. Only after I involved the Attorney General Department of Consumer Affairs did this matter get settled. They could care less that a costumer was complaining, it took an investigator from the State asking questions in order to make them do what they were originally supposed to. Very Unapologetic and Unprofessional Business!!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me.I received a phone call from Marie of Chrysler Dodge Jeep of Paramus on Thursday (1/14), she stated the check is ready and will be mailed to me.  I received the check in the mail today (1/19) for the full amount ($7,300).  I am glad we were able to resolve this issue, Thank You!

Refund check for customer was mailed today.   This should take care of the problem and close the issue.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.
 
the check was dated august 20, 2014, I received the check september 5, 2014, the check was not mailed on september 8th, they should get their story straight.  they held my money for 3 weeks and not only have they lost a future customer but would not recommend them to anyone.  the dealership should be ashamed of themselves.

There was some confusion .  The motor vehicle department thought that the accounting office sent it out and the accounting office thought the same with the mv department.   I am told that on January 5, the problem was resolved. Tell us why here...

Review: I am on the "Do Not Call" list for Pennsylvania. Today, I received a call from "Unknown Caller" with a number listed [redacted] which is apparently a fax machine for the listed business. The woman on the other line, asked for my husband, [redacted], I stated he was at work, could I please take a message. She replied "this is in regards to his Jeep warranty, when will he be available"? As I started to reply that we weren't interested in a Jeep warranty, she hung up. I "googled" the number and found out the information provided, that the business number is [redacted], and she apparently is calling using the fax machine number so it can't be reached.Desired Settlement: I am on a DO NOT CALL list. I have never visited, nor done business with, Dodge/Chrysler/Jeep of Paramus. HOW are they getting names and numbers and then rudely hanging up? This is an UNSOLICITED call. The ignoramus that called needs a new job.

Business

Response:

We are aware that someone hacked into our phone line and is using the number for a fax machine that we had. As soon as we found out that the number was being used for a scam we immediately had the number disconnected. That number is no longer connected to our system.

Consumer

Response:

I had hoped a Dodge Jeep Chrysler dealer wouldn't have someone so rude working for them

I am a long time fan of Mopar.

.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I bought my car April 22, 2015 from Jeep of Paramus. I was told I would receive my license plate and registration within 10 days by mail. After the 10 days and not receiving the license plate, we received a call saying that we never sent them paperwork that was needed. We had already confirmed we had sent the paperwork the morning after the purchase with the salesperson. Due to negligence we discovered they never checked their email. At this point my first temporary plate expired. Another week passed and we still hadn't received the license or a new temporary plate. We then called the dealership again. The manager refused to listen or help us and hung up multiple times. After continually calling he promised he would personally take care of it that Friday (5/15/15) and I would have my new license Monday morning. Monday morning I received a phone call, that they realized they wrote down the wrong VIN number. That required us to email them a picture of the correct VIN number which we did. We still had an expired license and now required another temporary in the mean time. They told us they would send someone to bring me the temporary but they never showed up. Days later we were then told we needed to fill out all new paper work for the DMV due to the wrong VIN number. This was already at the 5 week point. Today, it is 7 weeks from the initial day we bought the car and two weeks since we filed the new paperwork. We still have no license. Previously they had assured us the plates would be mailed directly to the house due to their inconvenience. We then received a phone call today saying that our plates and registration are in and we have to either pick them up or pay twenty dollars to over night the plates. I once again had to speak to the manager and he said he would overnight them and we would have them by Friday. (6/12/15) At this point I hope he keeps his word, as I haven't been able to drive the car I have been paying for.Desired Settlement: I would like to get the license and registration by Friday, June 12th as promised. It has taken multiple attempts to get in contact with with management throughout each situation, each time leading to false promises and no results. I also feel I should receive a form of compensation due to the fact I've paid my car bill since signing the lease yet haven't been able to drive it due to the expired temporaries and lack of license plate/registration.

Business

Response:

\ Mr.[redacted]'s plates are being overnighted today for delivery tomorrow. Customer is aware that the plates will be there tomorrow. This should resolve the problem.?

Review: On 02/16/16 dropped 2013 Dodge Dart off for R42 recall service, which required TCM flashing. Service flashed TCM and disabled/shorted modules including PCM. Dealership techs don't know how to correct the issue; reached out to tech support for assistance. Other than being contacted and accused of altering PCM to cause failure, only communication I have received was throttle body was returning error codes. PCM is not taking updated flashes.

I've been without a car for a week, missing work hours, relying on others to get me around, and renting a vehicle without being contacted how this mistake will be corrected. It is understandable that correcting a situation like this will take time, but next to no useful communication is not acceptable. Service agent has not returned calls and since 02/18/16 I haven't spoken with the advisor.Desired Settlement: Contact by service manager or executive.

Clear detailed communication and understanding of how, why, when, and where the PCM and other affected parts in my vehicle will be repaired/replaced.

Use of a loaner in the interim since I own this car and this was the dealership's mistake.

Escalated solutions in the event this issue cannot be satisfactorily or successfully corrected. (newer car, book value of car)

Business

Response:

Mr. [redacted] brought his 2013 Dodge Dart to Dodge of Paramus service department for the R42 recall update. Upon updating the TCM as per the Chrysler factory recall it appeared the power control module-(PCM) was affected. Our chrysler technician contacted the Chrysler STAR hotline with this information. Star hotline is a department in Chrysler corp that helps Chrysler dealer mechanics walk through fixes for repairs. On 2/23/16, it was determined the PCM was the cause of the problem, this could not be reprogrammed and would have to be replaced. The part was delivered to the dealership 2/24. After confirming the vehicle is fixed the customer will be notified to pick up vehicle. There is no cost to the customer for any repairs.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I leased a Van from them and am satisfied with the monthly lease amount. The salesman (Christian [redacted]) told my wife & I that after we signed the lease they would have full responsibility for remaining payments due on the Van I returned to them. A month later US Bank called me and said since the lease was in my name I was still responsible for a termination fee of $395 and outstanding rent of $695. Christian [redacted] told to talk to his sales manager Bill . Bill . told me don't worry the dealership was slow getting payments out. After that call the dealership started refusing my calls. A month later I got through and they told me they fired Both Christian and Bill . The new guy Carlos [redacted] told me they paid the overdue rental fee of $695 but will not pay the Termination fee of $395. When I asked to speak with the owner of the dealership Carlos told me if I had recommended customers they would pay me $100 per person. I gave them the names to two people and Carlos said he would pass it up to the boss. A month later Carlos told me he is done with me, he passed the referrals upstairs and the boss would pay or not pay as he wishes. I called a compliant line ###-###-#### and they opened a compliant ticket # [redacted]. After two weeks the compliant line told me they spoke to the dealership and there is nothing they can do and closed the ticket.

US Bank told me that on the old lease and the new lease on page 2 box # 5 is OTHER CHARGES where if Xed you must pay that fee when returning in the vehicle. The bank told me the dealership must inform me of this before they ask me to initial here and sign there and they did not. It is my opinion that this is an underhanded practice and their goal is to wear me down enough to go away.Desired Settlement: I want them to stand by their statement to me. They wanted two referrals, I gave them the two referrals, Carlos [redacted] said a check would be issued to me for $200 and It never arrived. I want that check for $200

Business

Response:

I have had the 2 checks cut for Mr. [redacted] and will send them in the mail as per Mr. [redacted]s instructions.At this time I will consider this complaint as resolved. Thank you for your help.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted]

Review: After two months of waiting for the dealership to inform me that parts were received to rebuild my parking brake assembly (I inquired weekly and was told they were on backorder - when escalated to management the parts were magically sent overnight), I finally brought my vehicle in for service to finalize the promised work as part of the vehicle sale. The service took two days longer than promised and as I was leaving the property after picking my vehicle up the gear shift [redacted] came off in my hand - broken. I returned to the dealer and informed them of the damage their service techs had done and demanded a replacement. They ordered my a new part, for which I received a print-out of, to be mailed to me. I have not received the part, nor have I received any phone call from them - which I have found to be standard operating procedure for the entire dealership (the sales team did not order my plates until 2 weeks after my 30 day temp registration had expired - and only after I prompted them to do so).

They damaged my vehicle and attempted to brush it under the rug and hope I didn't notice.Desired Settlement: New gear shift [redacted] as promised.

New management to restore a sense of customer service.

Business

Response:

With reference to this complaint. I have been in touch with the service department and they tell me that the new gear shift was installed in the vehicle on May 30th. I hope that this resolves the complaint. If there is anything else, please let me know.. Marie

Consumer

Response:

I am rejecting this response because:

The part was ordered during my last visit. I was told it would be mailed to me. Never received. They cant install a part that wasnt instock.

Regards,

Business

Response:

Mr. [redacted] came into the service and had the gear shift put on his vehicle. As of now we are considering this issue as resolved and closed.

Review: I leased a vehicle. The vehicle was not on the lot when I went to sign and pick up the vehicle. The dealership deliverd the vehicle to my residence at 9:45PM. It was the wrong vehicle, color, options etc. When I called the dealership in the morning, I was told"that is the vehicle you signed for and that is the vehicle you get" When I stated, "this is not the vehicle we negotiated for, the color is wrong and certain options are not on the vehicle"...I was told by the salesman.."you can come in and renegotiate the lease and pay more money for what you want". The sales manager and dealership manager have refused to get on the phone and now the salesman refuses to answer. Look at the facebook page for this dealership, apparently, this is common practice there.Desired Settlement: I would like either the vehicle my wife and I spoke to the salesman about getting(the showroom floor model) or alternatively, the dealer can take the car back and give me my trade in car back and I will go to an honest and reputable dealer.

Business

Response:

Customer at first picked the floor model. The car did not have any factory programs needed to be in the price range. We pulled up a car in line that we had in our storage lot and showed it to him. He agreed even though it did not have the equipment he wanted but was in the price range he wanted. It was delivered to his home and he inspected the vehicle before the salesman left his home.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The dealership NEVER showed me the car or ANYTHING saying it was a different vehicle, except the VIN on the contract. Without a vehicle to compare a VIN number to, how am I to approve or deny the car. Also, when the car was delivered, it was between 9:30 and 10:00 PM. Extremely dark and cold out, and I didn't see the car until the next morning at which time I notified the dealership of the discrepancy. I have had multiple conversations with the dealership about this issue, the last being with the "sales manager" who told me again, "that's the car you signed for that's the car you get." I was also told on the last conversation, "the general manager of the dealership will call you to try and work this out." That was 2 weeks ago, and still no call from the general manger or the dealership.

Regards,

Business

Response:

Spoke with the General Manager and he stands by his decision. He says that we did nothing wrong and this is what the customer signed for.Tell us why here...

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The business' response is just a refusal to acknowledge anything. Regardless, after so much time has transpired, nothing will be resolved. I will NEVER do business with this dealership again, as will none of my friends our family. As an aside, my wife had to go back to the dealership to get a second key made because the salesman only gave us one. After 2 trips to the dealerships service department, they FINALLY got a second key made. After that, their service people left a devise attached to the underside of my dashboard with a sticker warning to "REMOVE BEFORE OPERATING VEHICLE" attached to it. My wife didn't notice it until she got home. When we called the dealership we were told "service department is closed and no one here knows what to do, call back Monday" Horrific experience in all aspects dealing with this dealership.

Regards,

Review: On September 25th 2015 I purchased a pre-owned 2012 Chevy Camaro from this dealership and traded in my 2008 Chevy Suburban, I was given a temporary registration and plates which expired October 7th 2015. As 10/7 approached I called the dealership multiple times only to be transferred to voicemail, left on hold, phone picked up and then hung up on. I tried to ask for an owner, and was transferred to voicemails repeatedly for days without one return phone call. I reached out to the sales rep Ralph [redacted] via phone and e-,ail multiple times--no replies, I called Dan the manager, he picked up and said I'll call you back in 2 minutes and never returned the call, I tried dan for several days in a row and He never took the phone call and again I was left on hold and transferred to dead extensions. At one point someone picked up lefty the phone and I can hear laughing and cursing in the background. I called my bank to report the issue and my bank called to speak to a manager or owner and was told no one is available, after being told that their payment for the car may be placed on hold. To date October 14th, I still have not one return phone call from this dealership and still have no registration to drive this vehicle legally. I cannot believe after a great job of salesmanship on the transaction they would treat a customer so poorly and unprofessionally. A simple phone call with any feedback is all I wanted. In speaking with local Police they told me to not drive the vehicle if the temporary regi is expired. So now I have no vehicle to drive and going on 4 weeks this Friday.Desired Settlement: I need this resolved as soon as possible. I need a phone call back from anyone at this dealership, I want the registration immediately so I can use the vehicle.

Business

Response:

Mr. [redacted]'s registration arrived today. I have overnighted it to him for tomorrows delivery. I also called him to tell him and he was satisfied. At this time I will consider the matter as solved.

Review: Monday November 16th: I was "hard sold" on "a close out day" when looking to lease a vehicle. I did take a test drive and agreed to some lease terms and put a deposit down on but I DIDN'T sign FINAL documents nor DRIVE or take POSSESSION of the vehicle.

Tuesday November 17th @ 5:43AM: Overnight I changed my mind about the vehicle and contacted the sales person for my deposit back. He responded [redacted] the manager will contact me. Never did.

Wednesday November 18th: I contacted the sales person again and he told me I needed to come down with my credit card to get my money back, never mentioned I wouldn't be refunded or there was an issue.

Thursday November 19th: I drove to the dealership around 5:30pm and was told they don't do refunds after 5PM and I would have to come back the next day, again never told I was not getting a refund.

Friday November 20th: Went to the dealership at 11:45AM asked for my refund and the receptionist called [redacted] the manager who was on his way in. He met with me and told me I would not get a refund and would do nothing but keep my money because I signed some document that said refunds are non refundable. I told him I had changed my mind on the vehicle and just wanted my deposit back.Desired Settlement: I want a full refund of my $1000 deposit.

Business

Response:

With reference to the customer [redacted]. He has to bring in the receipt between the hours of 9:00AM - 5:00PM to receive the refund. Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased from the dealership in April 2015, in May 2015 my car broke down and it was returned to the dealership where they fixed the issues I was having. The car needed a new alternator, new brakes and battery. After fixing the brakes I began to hear loud noises in the front drivers side tire. I took it back and they said it was the new brakes and it would stop after the pads had been broken in. I took a trip and the sound got louder I took the car to a different shop and they told me when the dealership did the brakes they didn't push back the pin and it was rubbing on my rim. My rim has been damaged and they keep giving me the run around about how they are looking into how they can fix it. I've called numerous times I get put on hold they come back tell me the service manager is in a meetings and will call me back. I finally spoke to the service manager a month ago who apologized said she would handle and no call back. I've sent her an email no reply. I checked into the rim the cost is $300.00 which I don't feel I should have to replace from their error. The dealership keeps telling me they aren't a [redacted] Dealer so they have to find out what they can do. I've put reviews on [redacted], [redacted] & [redacted] no response from them and they have tons of complaints on service. My next step is to put in a complaint with the [redacted] Office.Desired Settlement: To replace my rim on my car NOT FIX but to replace.

Business

Response:

I have spoke to [redacted] and we have agreed to cut her a check for $300.00 to fix her rim

Review: I put a $100.00 cash deposit down on a car, on 7/15/15. I went back on 7/16/15 to let them know I would not be able to take the car due to a issue with a rear facing carseat in a 2 Door vehicle. I was told by the dealership I would have to wait for a check for my deposit to be returned, even though I had given them cash. I have called the dealership multiple times and can not get any straight answer as to when my " check" will be ready. It has Bern over 7 business days and still no refund. All I want is my money back.Desired Settlement: I just want my money returned.

Business

Response:

Refund check for customer was mailed today. This should take care of the problem and close the issue.