Chrysler, Dodge Jeep of Paramus

Tell us why here...  Our General Sales Manager spoke with Ms [redacted].  They are correcting the registration and we have issued Ms [redacted] a check in the amount of $638.00  which will resolve the problem.  Mr [redacted] spoke with Ms [redacted] today and she is satisfied with the...

outcome.  At this time we will conswider this complaint as closed.

Spoke with the General Manager and he stands by his decision.  He says that we did nothing wrong and this is what the customer signed for.Tell us why here...

Complaint: [redacted]
I am rejecting this response because: What they are claiming is wrong with the vehicle is NOT the tires, tires do not cause a vehicle to shake so badly and lose control.   They were made aware of the problem the day I took the vehicle off the lot.  I've been met with nothing but lies and getting avoided at all aspects.  Below please see the timeline associated with my possession of the vehicle.  ? 12/12 - Jeep was purchased - when driving home the issue first arose. Called [redacted] immediately from side of road.? 12/15 - Brought Jeep in to get serviced - the service record shows it is in for "Jeep shakes, vibrates...;? 1/13 - Brought Jeep in again for "front end shakes...";? 1/19 - was advised that the Jeep was ready for pick up - had been ready since 1/14? 1/22 - Jeep was picked up? 1/29 - received copy of last two services (12/15 & 1/14)? 3/29 - Called and Emailed to request service as the shaking is more often and more violent. Happening 3+ times in a two mile ride.? 3/29-4/6 - Constant calls to request service, Contacted Corporate for assistance? 4/6 - Jeep was dropped off for service.? 4/19 - Received email that the front two tires would be getting replacedBeing told they will provide me with a vehicle of the same price is not sufficient as I have made over $2500 in payments towards this vehicle, plus the trade in value of my other vehicle, and a loaner vehicle since they took the other one in the middle of the night.  A respectable business that has done nothing wrong does not: 1 - ignore a customer (refuse to return calls and emails) until they are contacted by corporate (Corporate case [redacted]14).2 - lie to corporate and tell them that (1) the vehicle was never dropped off for service and (2) tells them the vehicle was 100% fixed and returned to customer when it was never fixed or returned.  3 - sell vehicles and issue the wrong vin number on all the documentation (very fishy).4 - pick up a loaner in the middle of the night with no notice to the customer. 
Regards,
Gisela Chaplar

With reference to this complaint.  I have been in touch with the service department and they tell me that the new gear shift  was installed in the vehicle on May 30th.  I hope that this resolves the complaint.   If there is anything else, please let me...

know..       Marie

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me when the car is fix.I have an appointment to take the car in to the shop on December 5, 2016 in the morning.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I...

Have been  to the location 3 times prior. The first time the dealership claimed that they have no record of the paperwork  that was completed and provided to the receptionist on the same date. Your Manager [redacted] , who I have dealt with is witness to this fact. I  was there again when the insurance company stated that they did not receive the document  and again recently when someone,  wrote on the paperwork that it was the second time faxing  to the insur5 company (despite telling me each time that they did not have record of the completed paperwork). They are playing  games. I have filed a complaint with the Attorney General's  Office and the Bergen County Prosecutor's  office as well. This paperwork  was given to the dealership in December 2015. It's May, almost June, 6 2016, months later and they believe I am going to continue  with the game. Cut a check and get me out of your air. That is the only resolution or action I will accept at this time.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:    The dealership NEVER showed me the car or ANYTHING saying it was a different vehicle, except the VIN on the contract.  Without a vehicle to compare a VIN number to, how am I to approve or deny the car.  Also, when the car was delivered, it was between 9:30 and 10:00 PM.  Extremely dark and cold out, and I didn't see the car until the next morning at which time I notified the dealership of the discrepancy.  I have had multiple conversations with the dealership about this issue, the last being with the "sales manager" who told me again, "that's the car you signed for that's the car you get."  I was also told on the last conversation, "the general manager of the dealership will call you to try and work this out."  That was 2 weeks ago, and still no call from the general manger or the dealership.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
 [redacted]

We have checked Mr. [redacted]'s file and there is no indication for his claim anywhere in the paperwork.  If he has any paperwork stating that the payment was to be made by us , then ask him to please send it to...

us.                           Thank you.

In regards to this case, we have a case open with chrysler corporate, there is an electrical issue with her radio.  We are still waiting to hear back from Chrysler on this issue but have it escalated with top priority.

Business Response to a Complaint



Complaint ID#:


[redacted]




Company Name:


CHRYSLER, DODGE, JEEP OF PARAMUS
...





Company Contact:


[redacted]




Company Phone:


###-###-####




Company Email:


[redacted]




Person Who Sent the Complaint:


[redacted]




Staff Member:


[redacted]



Response:
Have left a message on customers daytime phone to give me a call back directly so I can assist her in regards to scheduling a convenient service appointment to take care of recalls.
Sent on: 8/12/2014 4:34:30 PM
Sent by: [redacted]

Complaint: [redacted]
I am rejecting this response because:
It is not true that we were FULLY refunded.There was yet another mistake and we received $700.00 of the $704.64 initially paid.
Regards,
[redacted]

In regards to Matthew Chung...for several days, I have been calling and emailing customer to try and assist with vehicle concerns however; I have not heard back.

Customer needs to bring in her receipt in between the hours of 9:00AM - 5:00PM any Monday thru Friday to receive her credit.

I researched the problem and found that a check was mailed out on September 8, 2014 for $5000.00. I hope this resolved the situation

\    Mr.[redacted]'s plates are being overnighted today for delivery tomorrow.  Customer is aware that the plates will be there tomorrow.    This should resolve the problem.?

With reference to the customer [redacted].  He has to bring in the receipt  between the hours of 9:00AM - 5:00PM to receive the...

refund.                              Thank you.

spoke to customer this morning...sent customer invoice from last visit. Customer is sending to safelight today to see how we can both work together to fix issue with vehicle.

Customer at first picked the floor model. The car did not have any factory programs needed to be in the price range. We pulled up a car in line that we had in our storage lot and showed it to him. He agreed even though it did not have the equipment he wanted but was in the price range he wanted. It...

was delivered to his home and he inspected the vehicle before the salesman left his home.

based on the signed repair orders, we did what the customer requested.   If the customer would like to come in and discuss the situation have him call [redacted] at [redacted] to set up an appointment.Tell us why here...