Chuze Fitness

A friend at work is a member at your establishment in Tucson AZ, I went with her to try out the GYM the last week of July. Our work offers LIFE Mart Active fit that will enable us to go to any GYM in the US for a fee of $25.00 per month. Chuze offers a platinum membership with fees for $21.99 a month, my better choice is to go through my employer plan, On the website for Active & Fit Chuze advertises with choosing them you will receive the platinum benefits, Great! or so I thought, When I signed up I was assured I would receive the Platinum benefits per Brittany, at the end of my work out I went to use the Sauna my keycard would not open the door. I went to the front desk they thought an error on my card and gave me a new one, the next day same thing happened I was told by Kiera that my benefit is called "silver sneakers" this is a Medicare plan that is offered to its members for free. I am not on Medicare and my membership is not free! my only access is the basic Gym no extra services allowed, now this is something anyone off the street can sign up for and the monthly fee is $9.95 so I am now paying $25.00 dollars a month for a membership that is worth $9.95 after two weeks of reaching out the management and the GM Clariz Halverson, they will not HONOR THEIR advertised amenities with Life mart Active Fit. This falsely advertised and to top it off GM Clariz Halverson blames Active Fit and Active Fit states they can only follow what the GYMS offer. LA Fitness has give me full access and Planet Fitness Gave me full access plus the premium black card, so why does Chuze choose not to honor what they advertise?

I have been joining the club about four months. However, the atmosphere is looking good but as I have learned and observed that the employees are standing around without ENFORCING the rules of the club. I have been complaining to Joe Pietrafitta who is the general manager at 12146 Brookhurst St in Garden Grove and it seems he was not serious about his job which is also to protect the health of his members too. People are treating the SAUNAS and the STEAM ROOM like their personal ones by walking straight in with their Street Shoes. Every time I made a complain they always said that they went back to check them in every 30 minutes which is a lie and they never did through my observation. After all they seem to lure in as many members as they can and do not care about the health of other members. Soon or a little later Chuz will turn to a slump club!

This CHUZE fitness is full of liar employees, easy to make a mistake when signing up.
Before I signed up I explain to them that I work very late and they said that all classes would be available later. I also asked if I could start with the minimum plan, and they pressure up-sold me. They told me that it would be much cheaper to downgrade later and would be less expensive in monetary costs. Now I try to down-grade they said that I have to pay another $50 or if I cancel will cost more, and it would have been better if I had started with the minimum plan?
I tried to cancel, and they said that I have to take a signed letter to the facilities and to do the cancelation.
When I signed up, no one asked me for a signed letter, so why do I have to take a "signed letter" to cancel?
Anyone can sign up via the internet on their website. There is no in-person requirement for sign-up.
I will communicate with the RevDex.com in Albuquerque so they can look into it.

Class scheduling is horrible you have two weight classes in a row on Thursdays boot camp and Body Pump this is very redundant and is hard we need a yoga or Pilates in the morning all you can think about is weights and Zumba do you not have any clue what we need as you don't understand we need more Pilates and yoga in the mornings not just weights and Zumba

Incident:
9:35 AM 06/14/2019, At this time and day, I cancelled my membership due to poor customer service. Staff are only excellent on how they greet customers but on Customer Relationship I give them VERY POOR rating. Here is what happened: I was using the circuit training and i'm at my third set on my second equipment RACHEL (the Supervisor) approached me and "DEMANDED" me to move to use other equipment because there are people waiting (Note: there are only 4 people using these circuit) and reiterated that she will call the Manager and let her know that she will "MARK" my account. I find this attitude of Rachel as abrasive and very unprofessional. She embarrased me in front of the other clients. This situation could have been avoided had she approached me in a non-threatening and courteous manner! OMG! did I commit a gym mortal sin. I'm a good standing, regular member only for 6 months+ I love where I spend my physical activities. In fact, I brought along my Wife and my 2 sisters. I am very considerate and mindful to others' when it comes to sharing equipments, I don't bother people, I just go find one. I'm so disappointed because I love Chuze but the attitude of Rachel towards me is a downer. Even the Manager at the time doesnt know what to do! . Saying Hello and Have a Nice day is not enough, there's more than those greeting to create a very excellent rapport to each member. Arwin 619-517-2687.

Dear ***, We have received the letter you filed with the Revdex.com concerning your membership and we sincerely apologize for any inconvenience that may have arisen from this. Chuze Fitness is dedicated to providing the highest standard of customer satisfaction as possible and we regret that this standard was not met Our records indicate that your concern has been resolved by the manager at our ** *** location. Should any other questions or concerns arise regarding this concern, do not hesitate to contact them for assistance Once again, we apologize for any inconvenience this may have caused and we thank you for your feedback and patience while resolving this matterKind regards, *** *** Member Services Coordinator Chuze Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
{ I never used the membership and asked kindly several times to close account without $for yearly dues, since they claim on all their websites, twitter, fb, etc"a dedication to member needs"I feel that my request was reasonable
Regards,
*** ***

Revdex.com:
The response made by the business in reference to complaint ID *** is satisfactory for me personally (they canceled the year-long installment agreement and my club membership).
However, I was disappointed to learn they are going to annual contracts for all premium membershipsTheir month to month agreements were one of the things that set them apart from other clubs and made me choose them in the first place.
They also did not address the advertising issue on the website - the tiny greyed out print at the bottom of the page which I didn't see telling me I was signing up for installments without my knowledge in the first place (the club manager who contacted me has no control over this aspect) This struck me as deceptive advertising - at least for me, as I had previously been a premium month to month member and had no easy way to know their policies had changed.
Regards,
*** ***

Dear ***,
We have received the
letter you filed with the Revdex.com concerning your membership and
we sincerely apologize for any inconvenience that may have arisen from
this.
Chuze Fitness is dedicated to providing the highest standard of
customer satisfaction as possible and we regret that this standard was not met.Our records indicate
that your concern has been resolved by the Manager of our ** *** location. Should any
other questions or concerns arise regarding this concern, do not hesitate to
contact them for assistanceOnce again, we
apologize for any inconvenience this may have caused and we thank you for your
feedback and patience while resolving this matter
Sincerely,*** ***Member Services AssociateChuze Fitness** *** ***
** ***

Good Morning ***,It was so great to speak with you this morning, I am always happy when I get to meet a new member of ours!As mentioned in the phone conversation, once your proof of address change is received via email I will begin the cancellation process of your membership and will confirm it's
cancellation via that email thread.I want to thank you for reaching-out and look forward to helping you further!

Hello ***,
Thank you for reaching out to us via the Revdex.comI see that you
signed up for our MORE membership on 3/31/which is a year commitment
from that date and will bill your account on the 31st of each month thereafter
since that is the date you originally signed upIf members
choose to cancel or
downgrade before their year comes to an end, there is a $cancellation or
downgrade fee as seen in your membership agreementYou came into the location
on 10/24/to handle this transaction and were also made aware that one more
month would still get drafted from your account since we did not receive the
required days notice to process this cancellation as shown in your
membership agreement cancellation policyYou then left the facility without
cancelling your membership which remains active todayYou mentioned that you
put a stop payment on your account with your bank to stop our charges which is certainly
within your power, but please note that a balance will incur for each month
that is unsuccessfully draftedI have attached your membership agreement as
well as a close up of our downgrade/cancellation fee process for the mediator
to reviewThank you and have a great day

Dear ***,
"">We have received the
letter you filed with the Revdex.com concerning your membership and
we sincerely apologize for any inconvenience that may have arisen from
this. Chuze Fitness is dedicated to providing the highest standard of
customer satisfaction as possible and we regret that this standard was not met.
Our records indicate
that your concern has been resolved. We
thank you for giving us the opportunity to address this issue and resolve it
with you Should any other questions or concerns arise regarding this
concern, do not hesitate to contact us for assistance.
Once again, we
apologize for any inconvenience this may have caused and we thank you for your
feedback and patience while resolving this matter
In Health,
Chuze Fitness
Member Services

I am rejecting this response because I was told when I signed that I have days to decide if I don't want to keep my membershipI have tried to cancel since thenWhat is the amount that I will need to give you to cancelFurther, where do I send the check or can I make the payment on line? Stop any further billing and cancel my membership

Dear ***,
"> We have received the letter you filed with the
Revdex.com concerning your membership. Chuze Fitness is dedicated to providing the
highest standard of customer satisfaction possible and we regret if you feel
that this standard was not met
We apologize that you
are unhappy with your Annual Fee charge on October 1stAccording to your
membership agreement, we require that cancellation requests be received at
least days before a scheduled bill date in order for us to guarantee that a
bill can be stopped. All monthly and
annual payments are non-refundable, unless we receive medical or military documentation
stating you were unable to utilize your membershipBecause we did not receive
your cancellation request until October 5th, we are unable to refund your
Annual Fee.
During our phone
correspondences, I offered to credit your account with two complimentary months
of membership for yourself and your daughterI explained that although we are
unable to refund your Annual Fee, we wanted to make an effort to show how much we value your
membership and commitment to fitness. Because you did not accept my offer
during our phone correspondences, I have not adjusted your account to reflect
these complimentary months of membershipHowever, ***, my offer still
stands, and I will be more than happy to assist you if you find that you have
changed your mind
Again, we sincerely
apologize for any inconvenience this may have caused, and we thank you for your
feedback and for your patience while we work to resolve this matter. If
you have any further questions or concerns to bring to our attention, please do
not hesitate to contact us
In Health,
*** ***
Member Services
Associate
P: 6*9-780-*** *** *
E: ***@chuzefitness.com

Hello ***, We apologize that you remain unsatisfied with our resolutionI have attached your membership agreement cancellation terms and conditions for the Revdex.com mediator to reviewIn addition, I have attached the email thread between you and a representative from our corporate office in additional attachments which shows that you have also been sent your membership agreementThis is not a question of money as you mentioned, but a question of following our proper procedures and policies that we require of all of our membersThe email thread shows that you have voluntarily put a stop payment on your account preventing Chuze Fitness from drafting your monthly dues through your bankThis hereby caused a past due balance of $on your account since we no longer have proper billing on fileIf your account remains active after April 2, 2018, further balances will accumulateIn order to cancel your membership, we require that you pay your balance and follow the proper cancellation procedures that have been sent to you and are listed in your membership agreementThank you and have a great day

Dear ***,
"">We have received the
letter you filed with the Revdex.com concerning your membership.
Chuze Fitness is dedicated to providing the highest standard of customer satisfaction
possible and we regret if you feel that this standard was not met
We apologize that your
account was not cancelled when you attempted to do so on June 15th. As we notified you via phone at that time,
your account was already past due $and you had a pending monthly fee due
in five days. According to our contract
agreement, a member cannot cancel an account unless it is in good
standing. We also require that
cancellation requests be received at least days before a scheduled bill date
in order for us to guarantee that a bill can be stopped.
Because you attempted
to cancel your account on June 15th, you were responsible for the
$past due balance on your account, as well as the $scheduled to
draft on June 20th.
In our email
correspondence, we offered to honor your cancellation request date, but you
requested that I re-review your situation and take into consideration your
cancellation request as well as the fact that you have only utilized your
membership a few timesEven though our memberships are not based on usage, I agreed
to take this into consideration and offered to backdate your cancellation request
date to June 10th, which is five days before your attempted
cancellation date. This means that as of
June 10th you would have been responsible for your June 1st
annual feeHowever, we also agreed that we would waive the $service fee from
June 1st, as well as the $dues from June. This offer would leave the balance on your
account at $
I would be happy to
assist you with cancelling your account and adjust your account in accordance
with this offer. If you have any further
questions regarding your account, please do not hesitate to contact me
In Health,
*** ***Member Services
CoordinatorP: 619-780-0141 ext.*** ***@chuzefitness.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear ***, We have received the letter you filed with the Revdex.com concerning your membership. Chuze Fitness is dedicated to providing the highest standard of customer satisfaction as possible, and we regret that this standard was not met Our records indicate
that our Member Services have tried to contact you by phone, but have not been able to get a hold of you. We would love to have the opportunity to resolve this issue with you. Please feel free to call or email me regarding this or any other issue you would like to bring to our attention. Again, I sincerely apologize for any inconvenience you may have experienced, and I thank you for taking the time to connect with us and for giving us the chance to resolve this with you Sincerely,
*** ***Member Services CoordinatorChuze Fitness** *** ***
** ***

Dear ***, We have received the letter you filed with the Revdex.com concerning your membership and we sincerely apologize for any inconvenience that may have arisen from this. Chuze Fitness is dedicated to providing the highest standard of customer satisfaction as
possible and we regret if this standard was not metOur records indicate that you are currently working with the Manager at our ** *** location in order to resolve this issue. We sincerely thank you for your feedback and for your patience while we work to resolve this matter. If you have any further questions or concerns to bring to our attention, please do not hesitate to contact us Kind regards, *** *** Member Services Coordinator Chuze Fitness ** *** ***

Good morning and thank you again for reaching out to usWe apologize that we haven’t been able to reach a consensus regarding your account(s)Your original membership at one of our sister gyms accrued a past due balance for several months back in You were notified of this with an email, but since no action was taken the past due membership became inactive due to the recurring uncollected duesThe balance remains, but we pursue no further action unless a member returns to bring it up to dateWe again apologize that we don’t have a system in place to notify you of this when you signed up online a second time a few months ago. I have attached pages of emails between you and the manager at our location to hopefully help bring clarity to this situationI will summarize what we have on record and the mediator may review the attached documents that you also have in your possession as proven by your responsesPlease see email dated 8/12:07pm from the manager of our locationHe explains how to properly cancel the membership by paying the $cancellation fee or rectifying the past due account by paying $months of uncollected dues were also waived from that balance as a courtesy as mentionedOn September 25th you replied mentioning you would contact the Revdex.com, but still hadn’t rectified either accountOn September 25th at 2:27pm the manager responded reiterating the options he originally gave youAs a further courtesy, he completely waived all past due balances on the old account for your frustrationsAll that was needed was the cancellation fee if you still wished to cancelThat email never received a response from you, and on 10/4/the manager reached out again asking how you would like to proceed since more dues were about to draft from the account, and no further communication had been received by youOn 10/23/at 10:13am you responded with a proper cancellation form attached, but still hadn’t paid the cancellation feeYou also had requested a refund of the dues drafted that were duly informed.In response to that, the manager emailed you on 10/23/at 6:54pm confirming that you sent a proper cancellation document, but hadn’t paid the cancellation feeTherefore, your membership was set to cancel after your year term came to an endTo summarize, your membership is currently active and in good standingYou are free to use this membershipIf you wish to cancel, we need to receive the $cancellation feeIf not, the membership will remain active and is set to cancel when your year term is satisfied on 7/22/Thank you for your time