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Chuze Fitness Reviews (102)

Dear ***,
"margin-bottom: 0.0001pt; background: white;">We have received the
letter you filed with the Revdex.com concerning your membership
At Chuze Fitness, we pride ourselves on our customer service and our
upfront approach to the various advertisements and promotions we
offerWe sincerely apologize for any misunderstanding or
confusion that has arisen.
Our records indicate
that your concern has been resolved. We
thank you for giving us the opportunity to address this issue and resolve it
with you Should any other questions or concerns arise regarding this
concern, do not hesitate to contact us for assistance.
Once again, we
apologize for any inconvenience this may have caused and we thank you for your
feedback and patience while resolving this matter
In Health,
Chuze Fitness
Member Services

Dear ***,
0.0001pt;">
We have received the letter you
filed with the Revdex.com concerning your membership and we
sincerely apologize for any inconvenience that may have arisen from this.
Chuze Fitness is dedicated to providing the highest standard of customer
satisfaction as possible and we regret if this standard was not metOur records indicate that you are
currently working with our Member Services department in order to resolve this
issue.
We sincerely thank you for your
feedback and for your patience while we work to resolve this matter. If
you have any further questions or concerns to bring to our attention, please do
not hesitate to contact us
Kind regards,
*** ***Member Services CoordinatorChuze Fitness** *** ***

Dear [redacted] ,
We have received the letter you filed with the Revdex.com concerning our cancellation policy, and we sincerely apologize for any inconvenience that may have arisen from this. Chuze Fitness is dedicated to providing the highest standard of customer satisfaction as possible and we regret that this standard was not met
Our records indicate that you are currently working with a Chuze representative on this issue. We thank you for giving us the opportunity to resolve this issue with you, and we sincerely apologize for any inconvenience this may have caused We appreciate your feedback and patience while we work to resolve this matter. If you have any further questions or concerns to bring to our attention, please do not hesitate to contact us
In Health,
[redacted] Member Services Associate
E: [email protected]
P: 619-596-

I signed up for membership at the Broomfield, CO location. Unfortunately, I had to move to Colorado Springs shortly after, and there are no Chuze locations in Colorado Springs. So, when I tried to cancel in June of this year, they said I had to cancel in writing and had to give 30 days notice. Well, guess what. There is another billing period within those 30 days, so you get charged again. Plus, there is a $50 cancellation fee. I didn't have the extra $50. Hell, I didn't even have the $22 they were already charging me. I decided to wait until I had the money. By November...I had already had two overdrafts for the money being taken out when I couldn't afford to cancel it, so I tried once again to see if they could PLEASE have a heart and cancel my membership. I talked to the customer service girl and then was passed to the manager until I was thoroughly upset. Final word...same thing as last time, but the manager said that I should just ride out the contract. I only had one more month left of $22 to pay in December and my contract would end. He assured me no more payments would be taken out after that. It didn't matter...I didn't have the $22 or the $50. It was going into overdraft either way. So...I did the lesser of the two evils and took the $22 hit. It is now January, and they took out ANOTHER monthly charge. The contract has ended. They technically had no right to take money from my account. I thought that was illegal. So, I called again. Long story short...the same manager said I have to cancel in writing. He claimed he already sent me an email last month telling me that, and then claimed he just sent me another email with a link to cancel right then while we were on the phone together. Guess what...no link. As of this moment, I am still searching for a way to cancel in writing online instead of driving two hours to cancel in store. I received no link this month or last month. He is a liar, and I think he is just an a**hole on a power trip trying to take me for all he can. I will never ever sign another contract for a gym or anything else for that matter. I will also be letting everyone I know how I got scammed by CHUZE Fitness.

Dear ***,
We have received the letter you
filed with the Revdex.com concerning your membership. Chuze Fitness is dedicated to providing the
highest standard of customer satisfaction as possible, and we regret if this
standard was not met
Our records indicate that
our
Member Services department has tried to contact you by phone, but have not been able to
get a hold of you. We would love to have
the opportunity to resolve this issue with you.
Please feel free to call or email me regarding this or any other issue you
would like to bring to our attention. You
can reach me Monday through Friday between 10am and 5pm. Please feel free to leave me a message if I
am on the other line, and I will get back to you as soon as I can
Again, I sincerely apologize for
any inconvenience you may have experienced, and I thank you for taking the time
to connect with us and for giving us the chance to resolve this with you
Sincerely,
*** ***
Member Services Associate
Chuze Fitness
P: 619-*** ext.*
E: ***[email protected]

Hello ***, thank you for
reaching out to us via the Revdex.comI will do my best to answer your concernsI
apologize if you feel our steam room was not up to our standards of
cleanlinessWe do our best to keep our facilities spotless and are sorry if
that wasn’t the case when you last
visited our steam roomWe ask that you
report anything not up to par to our staff immediately so that we may address
your concernsYou also wanted to address why you keep getting billedI see
that you signed up for our premium membership which is a year term and $to
cancel within your first yearAfter that it rolls over into a month to month
commitment which is free to cancelI see that you’ve asked about cancelling
your membership in this request as wellI see that you went into our location
today brought your account up to date, paid your past due balance and were made
aware when your membership commitment is upIf you still wished to cancel, you
may do so at any timeYou would just be required to pay the $cancellation
fee
There
were also some concerning notes on your account dated 6/27/and 9/29/
involving some malicious profanity you used toward different team members
over the phoneI want to let you know that we don’t tolerate that kind of
behavior and foul language in our clubs or over the phoneYour membership as
of today is in good standing and up to date, but if there are any more
instances reported by our team members at any Chuze Fitness location involving
inappropriate language or behavior from yourself, we will be forced to
terminate your membership
I have attached your membership
agreement confirming everything that I’ve stated regarding your membership and our policies for the mediator to review
Thank you and have a great day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The Management at Chuze fitness is not addressing my concerns at all. It is not my issue if your system does not recognize past members, but it is not right how Chuze Membership handled this issue and you continue to remove funds out of my account. I just want this membership cancel and I don't want anymore funds withdrawn from my account. I have not used this gym nor will I ever (which I explain to your management the day I went in to get my key tag) and you all have taken over $out of my account. I have well over paid Chuze Fitness for nothing. Please cancel my membership. Thank you, *** ***

Good afternoon,
Thank you for reaching out to us via the Revdex.comI apologize if
there were any issues trying to reach our locationThe number to our club is
###-###-####I’m not sure what the 1-number is that you are referencing
In answer to your question, to cancel your membership
all
you need to do is head into your nearest club at your earliest convenience to fill out a
cancellation formYour membership currently has a balance of $from
uncollected October duesThis would need to be brought current before your cancellation
can be processedIn addition, your November dues of $are currently
processingPlease be sure that your account is up to date, so that you don’t
incur any more service charges
Furthermore, the premium membership you signed up for on
9/21/is a membership with a year termIn order to cancel early, there
is a $cancellation feeI have attached your membership agreement for the
mediator to also reviewPlease reach out to your local club if you need
another copy
I hope that this helps to clarify everything that you are
askingPlease reach out to us if you have any further questions, comments, or
concernsThank you and have a great day

Dear ***,
Roman"> We have received the letter you filed with the
Revdex.com concerning your membership. Chuze Fitness is dedicated to providing the
highest standard of customer satisfaction possible and we regret if you feel
that this standard was not met
We apologize that you
are unhappy with your Annual Fee charge on October 1stAccording to your
membership agreement, we require that cancellation requests be received at
least days before a scheduled bill date in order for us to guarantee that a
bill can be stopped. All monthly and
annual payments are non-refundable, unless we receive medical or military documentation
stating you were unable to utilize your membershipBecause we did not receive
your cancellation request until October 5th, we are unable to refund your
Annual Fee.
During our phone
correspondences, I offered to credit your account with two complimentary months
of membership for yourself and your daughterI explained that although we are
unable to refund your Annual Fee, we wanted to make an effort to show how much we value your
membership and commitment to fitness. Because you did not accept my offer
during our phone correspondences, I have not adjusted your account to reflect
these complimentary months of membershipHowever, ***, my offer still
stands, and I will be more than happy to assist you if you find that you have
changed your mind
Again, we sincerely
apologize for any inconvenience this may have caused, and we thank you for your
feedback and for your patience while we work to resolve this matter. If
you have any further questions or concerns to bring to our attention, please do
not hesitate to contact us
In Health,
*** ***
Member Services
Associate
P: 6*9-780-*** *** *
E: ***@chuzefitness.com

Hello ***,
Thank you for reaching out to us again. I apologize for the confusion regarding the
cancellation of your membership. When we
communicated in July, I offered to honor your cancellation attempt on June 15th. As
of that date, your membership account had
a balance of $and you had a pending bill of $ After further review of your account, we
offered to waive $of your current balance, as well as to stop your pending
bill, leaving only $on your account.
You replied to my offer and stated that you felt this would not resolve
your complaint; therefore, we did not apply our offer to your account. Because the offer was not applied, you are correct in that your balance continued to grow in
our system However, we did not attempt to draft this balance from your bank after July, nor we did send any information to any credit
bureaus or collection agency
I would like to once again extend this offer to you. I have already set your membership to cancel,
pending the payment of the $balance Once that balance has been paid, your
membership will automatically cancel
If you have any further questions or feedback for us, or if
you would like to make a payment to close your account, please do not hesitate
to contact me
In Health,
*** ***Member Services Coordinator
P: 619-780-0141 ext
** ***@chuzefitness.com

Dear ***,
12pt">We have received the letter you filed with the Revdex.com concerning your membership and we sincerely apologize for any inconvenience that may have arisen from this. Chuze Fitness is dedicated to providing the highest standard of customer satisfaction as possible and we regret if this standard was not metOur records indicate that you are currently working with the Manager at our ** *** location in order to resolve this issue.
We sincerely thank you for your feedback and for your patience while we work to resolve this matter. If you have any further questions or concerns to bring to our attention, please do not hesitate to contact us Kind regards,
*** *** Member Services Coordinator Chuze Fitness ** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear ***,
We have
received the letter you
filed with the Revdex.com concerning your membership. Chuze Fitness is dedicated to providing the
highest standard of customer satisfaction as possible, and we regret if this
standard was not met
Our records indicate that our
Member Services department has tried to contact you by phone, but have not been able to
get a hold of you. We would love to have
the opportunity to resolve this issue with you.
Please feel free to call or email me regarding this or any other issue you
would like to bring to our attention. You
can reach me Monday through Friday between 10am and 5pm. Please feel free to leave me a message if I
am on the other line, and I will get back to you as soon as I can
Again, I sincerely apologize for
any inconvenience you may have experienced, and I thank you for taking the time
to connect with us and for giving us the chance to resolve this with you
Sincerely,
*** ***
Member Services Associate
Chuze Fitness
P: 619-*** ext.*
E: ***[email protected]

Hi ***, Thank you for reaching out to usWe do apologize for your frustrations regarding the cancelling of your membershipI have reviewed the correspondence between yourself and a representative from our home office and see that you have yet to either cancel in person, mail a signed cancellation
letter, or attach a written letter in the previous correspondenceYou mentioned that you sent an email requesting your cancellationWe are happy to further investigate this for you if you will provide that documentation as previously requestedIn addition, we have searched our email database with the different emails that you use and have not found the documentation in which you are speakingPlease be advised that you currently have a balance on your account in the amount of $This is due to the stop payment that has been placed on your accountPrior to cancelling, this balance would need to be paidPlease feel free to reach out with any further questionsThank you and have a great day.Chuze Fitness Member Services

I am a 65 year old women and I have used the Gym At least 15 times now. I was asked to leave by the manager today because I wore the same Jean shorts as I have worn at least 13 of the times. Maybe twice I wore different shorts. I explained I never was never told that but the soon as I finish my work out I would go and I would not wear them again. She made it plain that I had to leave. I find this totally unacceptable since I don’t see anywhere where it says you’re not allowed to wear Jean shorts. I would have adhered to rules rules next time but I was here. No I had to go. Not a good atmosphere! Very poor service I will let the appropriate individuals know.

I have had a horrible experience with Chuze Fitness. They have ignored dozens of complaints related to the steam room. In the process of researching this company I have found so many complaints. I have tried to contact Cory Brightwell who is the listed owner or co-owner. I have a full article complaint with video all about this here: https://smalljobsdenver.com/chuze-fitness-file-your-complaints-here/

Good afternoon.

I'm writing in regards to my chuze gym membership. I had finished paying off my year and was inquiring about cancelling my membership in March. I called the chuze in Fullerton as that is the one I used and your employee Siu had told me I had to be there in person to sign a paper to cancel. I then asked if there was no other way I could cancel and I was informed I couldn't. Fast forward to today and I'm being charged for the month, which I understood. But then I was charged also an annual fee I wasn't made aware of. I thought the year fee was only for the year I was under contract. So I spoke again to Siu and I told her there probably was some miscommunication. But to my surprise, she told me there was another way I could cancel my membership, through email.
Why did she not tell me this and I called in March and I said I physically couldn't be there to cancel? I wasn't even in CA but they were firm I had to go in person and didn't even mention there was an alternative way for me to cancel.
Now I have an overdraft fee from my bank for the annual fee I didn't anticipate.
I'm honestly so upset at how your employees handled the situation. If I could've only been made aware that there was another way for me to cancel in March, all of this could've been avoided. If I could give 0 stars I would.

+1

I have also had problems with Chuze Fitness. The problem is so bad that we have had to file a full complaint article. Would love to have your complaint re-posted on my site!

Refile your complaint here: https://smalljobsdenver.com/chuze-fitness-file-your-complaints-here/

I have also had problems with Chuze Fitness. The problem is so bad that we have had to file a full complaint article. Would love to have your complaint re-posted on my site!

Refile your complaint here: https://smalljobsdenver.com/chuze-fitness-file-your-complaints-here/

Revdex.com:
The response made by the business in reference to complaint ID [redacted] is satisfactory for me personally (they canceled the year-long installment agreement and my club membership). However, I was disappointed to learn they are going to annual contracts for all premium memberships. Their month to month agreements were one of the things that set them apart from other clubs and made me choose them in the first place. They also did not address the advertising issue on the website - the tiny greyed out print at the bottom of the page which I didn't see telling me I was signing up for installments without my knowledge in the first place (the club manager who contacted me has no control over this aspect).  This struck me as deceptive advertising - at least for me, as I had previously been a premium month to month member and had no easy way to know their policies had changed. 
Regards,
[redacted]

Hello [redacted],Thank you for bringing this issue to our attention. We do greatly apologize for the technical difficulties that you are experiencing. I do see in our system the referrals that you mentioned, and again apologize that you and your referral haven’t received your gift cards or rewards...

points. I have a link for technical support which is http://getmycard.promotionvault.com. In addition, we have a technical support button within our app to inquire about your missing points. It can be found under the main menu. As you mentioned, we do work with a third party regarding our app and the aforementioned gift card promotions. Therefore, they will be able to further assist you and rectify your issues. Please have your membership information and referral details as they will ask you for additional information. Thank you for your time.Best regardsChuze Fitness

Hi [redacted]Thank you for reaching out to us. I do see that we recently received your written request to cancel. As a result, your cancellation has been processed and no further charges will attempt to draft. You still have access to use the facilities through 5/20/18.If you sent a cancellation...

earlier than the most recent one provided in May, then please forward that original email to [email protected] and the team will be happy to further investigate this for you.Kind regards,Chuze Fitness

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Description: Health Clubs, Exercise & Physical Fitness Programs, Health & Fitness Program Consultants

Address: 1521 S Riverside Ave, Rialto, California, United States, 92376-7725

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