CIGNA

Thank you for forwarding this complaint to CignaCigna has reviewed this complaint and resolution letter has been sent to the customer on 6/10/
Charlene V***
Executive Office Advocacy Team

Good Morning,
This complaint was received by Cigna's Executive Office of ComplaintsWe will be following up directly with the customer for resolution
Thanks,
Rafael P

Cigna had called out to the provider to suggest that they call *** to request a Peer to Peer to go over the denial. Peer to Peer was done and the authorization under *** for CT scan with contrast has now been approved

Thank you for forwarding this customer's complaintCinga will review this and follwith the customer directlyThank you

------ Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Fri, May 20, at 11:AMSubject: Fwd: complaint #***.To: ***---------- Forwarded message ----------From: *** *** Date: Fri, May
20, at 11:AMSubject: complaint #***.To: ***This message is to inform you that, immediately after I have filed the complaint with Revdex.com, the Manager MrR*** from CIGNA called us and informed about CIGNA's intention to resolve the issue in favor of us. So request, you may please cancel or keep pending all further actions in this regard unless we contact you for further actions. Thanks *** *** *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Just received the Hippa Request via snail mail Will be filling it out and sending it back to allow Cigna to look into there issues with providing adequate coverage.
Regards,
*** ***

August 6, 2015Dear Sir or Madam,This will acknowledge receipt of your correspondence dated August 5, 2015, regarding the above captioned matterPlease be assured that we will respond to your inquiry as soon as the necessary research is completed, but no later than the due date provided in your
letterIf our research or response efforts are delayed for any reason, we will notify you in writing.Meanwhile, should you have any questions, please contact me directly at ***Sincerely,Rick PConsumer Advocacy Specialist

Hello,
This complaint has been received by Cigna's Executive Office of Complaints and we will reach out to the customer directly for resolutionThank You,
*** ***

Received:Feb 17, 01:54:PMExpires:Apr 18, 01:54:PMFrom:D***, Pamela (Pam)
HHHHTo:***@myRevdex.com.orgSubject:Revdex.com Complaint ***Good afternoon, All issues have been addressed with the customer and there is nothing further to reviewthis case is considered closed on our end. Pamela * D***Executive Office Advocacy Team

We sent a letter to the customer yesterday in regard to his concernsThe letter covers next steps for the customer surrounding his concerns

Thank you for forwarding this complaint to CignaCigna will review this complaint and will follow up with the customerCharlene V***
Executive Office Advocacy Team

Thank you for forwarding this complaint to *** is reviewing the complaint, and an acknowledgement letter was sent to the customer on May 24, Rae B***Executive Office Advocacy Team We take patient confidentiality seriously Protecting our customers’ personal health information is
criticalSo much so, that the Health Insurance Portability and Accountability Act (HIPAA) requires that we protect an individual’s private health information (PHI)Because this matter requires that we look into personal information, we need her to give us permission to share our findings with the Revdex.comKumiko Miller can grant this permission by signing the attached Authorization for Use and Disclosure form

Please note that this complaint is still in reviewUpon completion a response will be sent to the customerThank you

Hello,
Thank you for the information. I have sent a letter directly to the customer to have this issue addressed
Thank you,
*** ***

Cigna by far is the worst health insurance company I've have ever had to deal withThey denied my short term disability claim I am months pregnant and also a mother or kidsCigna denied my claim because I was told by representative Ashley G*** that I took my leave a little to earlyNo where in the fine print it said you have to do it at a certain date after she was rude and disrespectful to me I asked her what is there I needed to do to get this resolved she was no help at allWhen filing a claim all that information needed to be explained but that's the way Cigna treats there customersI hope Ashley looses her job and the company goes out of business soon

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the
responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I am responding with my rejection to MsCharlene V***'s response posted on 10/7/2016, in which she wrote Cigna's National Appeals Organization would complete their review by 10/7/and a letter would be sent to me with the decision.Yes, I received a letter dated 9/16/from MsV*** explaining to me the NAO was reviewing my concern and it was to be completed by 10/7/2016.I also received a letter from MsTammie W*** of Central HIPAA Unit informing me that they have implemented the privacy authorization request per my completed-and-mailed formThis letter is dated 10/5/2016, and to my best recollection it was delivered to my mail box on 10/7/2016.However, I have not yet received any Explanation of Benefit or decision as of today, 10/14/I waited at least business days for the possible delivery/transit time after 10/7/as promised they would complete the reviewI have responded and provided information and plead my case in order to get a refund for my over paymentThis is not acceptable for the business to keep lying and delaying a resolution, just as they had done all along before my contacting the Revdex.comFrom the Revdex.com's standpoint, what can be done about this?
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I am unable to open authorization file
Regards,
*** ***

Cigna will be sending a response to the customer today in regard to Revdex.com complaint # ***

A response letter and payment were sent on 11-06-thank you

We take patient confidentiality seriouslyProtecting our customers’ personal health information is criticalSo much so, that the Health Insurance Portability and Accountability Act (HIPAA) requires that we protect an individual’s private health information (PHI)Because your letter requires that I
look into *** *** information, I need him to give me permission to share my findings with the Revdex.com***, can grant this permission by signing an Authorization for Use and Disclosure form Next StepsI’ll reach out to *** to let her know that I received your letter, that the Revdex.com would like a response and that I need permission to communicate with youI’ll also send the Authorization for Use and Disclosure form so she can sign itI’ve attached a copy to this letter too so you have an idea of what it looks likePlease know that I must receive this signed form from *** in order to respond to youIf I do not receive a signed form, I *** communicate only with him